No Service After Installing an eSIM: 10 Checks to Do First

30 Oct 2025

When your eSIM installs but your phone still shows “No Service”, it’s usually a setup detail, not a dead SIM. The good news: most fixes take minutes and don’t require support. This traveller-first checklist walks you through the 10 most common causes—coverage and plan activation, data line selection, roaming and network mode toggles, APN configuration, IMS (VoLTE) registration, and when to reissue a QR. Follow the steps in order; test after each change. If you’re roaming across borders, keep an eye on network selection and data roaming settings as you move. Finally, make sure you bought the right regional product (e.g. Esim North America vs a single-country plan). With a few precise tweaks, most “esim no service” cases go from offline to online in under 10 minutes.

Pro tip: Do all installation and major changes over a stable Wi‑Fi connection, and keep your original QR or activation details handy.

Before you start: quick basics

Restart your phone.
Ensure Wi‑Fi is on and working.
Update iOS/Android to the latest version.
If you installed the eSIM abroad, toggle Airplane Mode on for 10 seconds, then off.

The 10 checks (in order)

1) Confirm coverage, plan activation, and date validity

Verify your eSIM plan is active for today and includes the country you’re in.
If you’re travelling cross-border, confirm your plan’s region (e.g. Esim Western Europe vs single-country options like Esim France, Esim Italy or Esim Spain).
Check coverage for your destination via Destinations. Rural areas or islands can have patchy service.
If your plan shows expired or out of data, you’ll often see “No Service” or “SOS only”—top up or activate a fresh plan.

Pro tip: In the US, coverage varies by carrier. If you’re using a US plan like Esim United States, move to a spot with open sky or try manual network selection (see Check 7).

2) Confirm device compatibility and unlock status

Ensure your phone supports eSIM and is network-unlocked.
iPhone: iPhone XS/XR or newer support eSIM.
Android: recent Google Pixel, Samsung Galaxy S/Note/Flip/Fold, and others support eSIM.
Check it’s not carrier-locked:
iPhone: Settings > General > About > Carrier Lock should say “No SIM restrictions”.
Android: Insert a different physical SIM (if available) to verify it accepts other networks, or ask your original carrier.
Make sure 4G/LTE (and 5G if applicable) are supported bands for your destination.

Pro tip: If the phone is locked, you’ll likely see “No Service” on foreign eSIMs. Unlocking is required.

3) Verify the eSIM line is installed, turned on, and set for data

iPhone:
Settings > Mobile Data (Cellular) > tap your eSIM > ensure “Turn On This Line” is enabled.
Set “Mobile Data” to your eSIM line. If you need your physical SIM for calls, keep “Default Voice Line” on physical and data on eSIM.
Android (varies by brand):
Settings > Network & Internet > SIMs > ensure the eSIM is enabled.
Set “Mobile data” to the eSIM.

Pro tip: If you see multiple eSIMs, rename them so you can select the correct one.

4) Temporarily disable other SIMs to isolate the issue

Turn off the physical SIM or other eSIMs for a minute so the phone focuses on the travel eSIM.
Toggle Airplane Mode on for 10 seconds, then off.
Check if service appears. If yes, re-enable your other SIM and set priorities:
Data on the travel eSIM.
Calls/SMS on your home SIM (if you need it).

Pro tip: iPhone users—disable “Allow Mobile Data Switching” while testing.

5) Enable Data Roaming and confirm network mode

iPhone: Settings > Mobile Data > Data Roaming > On. Then Mobile Data Options > Voice & Data: select 4G or 5G (not 3G).
Android: Settings > Network & Internet > Mobile network > Data roaming > On. Preferred network type: 4G/5G Auto.
Turn off any “Data Saver/Low Data Mode” while testing.

Why this matters: Most travel eSIMs are roaming profiles by design. If roaming is off, you’ll get “No Service”.

6) Check APN settings (and add them manually if needed)

Many eSIMs auto-configure the APN. If they don’t, data won’t start even if you have signal bars.

Find the APN from your activation email or profile details.
iPhone: Settings > Mobile Data > your eSIM > Mobile Data Network > enter APN exactly (leave username/password blank unless provided).
Android: Settings > Network & Internet > Mobile network > Access Point Names > add APN. Save and select it.
Toggle Airplane Mode after saving.

If APN fields are locked: remove and reinstall the eSIM (see Check 10), or perform a Network Settings reset: - iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings. - Android: Settings > System > Reset options > Reset Wi‑Fi, mobile & Bluetooth.

Note: A network reset clears saved Wi‑Fi/Bluetooth—reconnect to Wi‑Fi afterwards.

7) Switch between Automatic and Manual Network Selection

Start with Automatic. If it shows “No Service”, try Manual:
iPhone: Settings > Mobile Data > Network Selection > turn off Automatic > wait for the list > tap a listed carrier > test.
Android: Settings > Network & Internet > Mobile network > Network operators > Search networks > choose one.
If multiple networks appear, test each. Give it up to 2 minutes after selection.
If only 2G/3G options appear, stick with 4G if available. Many modern travel eSIMs don’t support 3G/2G for data.

Cross-border tip: Switching countries on a regional plan (e.g. Esim Western Europe) may require a brief manual selection to latch onto a partner, then you can go back to Automatic.

8) Confirm IMS registration (VoLTE/4G Calling)

IMS handles 4G voice (VoLTE) and Wi‑Fi Calling. Some networks require VoLTE for full registration.

iPhone: Settings > Mobile Data > your eSIM > Voice & Data > ensure 4G/5G with VoLTE is on.
Samsung: Settings > Connections > Mobile networks > VoLTE calls: On.
Google Pixel: Settings > Network & Internet > SIMs > eSIM > Enable 4G Calling/VoLTE.

Advanced (Android): You can view IMS status via Phone app > dial ##4636## > Phone information > IMS registration: Registered. If not registered, toggle VoLTE off/on, reselect the network (Check 7), or reboot.

Note: Data can work without IMS, but some carriers require IMS before allowing any service. If IMS won’t register where 4G signal exists, move outdoors or try another partner network.

9) Update carrier settings, system software, time, and region

iPhone: Settings > General > About—if a Carrier Settings Update prompt appears, accept it.
Android: Check for system updates and any vendor-specific carrier configuration updates.
Ensure time/date are set to Automatic and the correct time zone—wrong time can block authentication on some networks.
If you installed the eSIM in one country and powered on in another, a second reboot often helps the device request fresh network parameters.

10) Reinstall or request a QR reissue (clean install)

If you’ve tried everything above:

Remove the eSIM profile:
iPhone: Settings > Mobile Data > your eSIM > Remove eSIM.
Android: Settings > Network & Internet > SIMs > your eSIM > Delete.
Reinstall over strong Wi‑Fi. Use the original QR or activation code. Do not scan the same QR multiple times on different phones.
If the QR has been consumed or the install failed mid‑way, request a reissue. Resellers can do this in the Partner Hub. Team admins can coordinate via For Business.
After reinstall: repeat Checks 3–8 quickly (enable Data Roaming, set the eSIM as the data line, confirm APN/VoLTE, try manual network select).

Pro tip: If you move from the US to Canada/Mexico on a regional plan like Esim North America, expect a brief delay while the SIM registers on the new partner. A manual network nudge (Check 7) speeds this up.

Extra things to verify if you’re still offline

You’re indoors with poor coverage: step outside or move near a window.
You used all data: top up or switch plan.
VPN or private DNS is interfering: disable while testing.
Power-saving mode is limiting connectivity: turn off temporarily.
IMEI restrictions: very rare, but if the device IMEI is blocked in-country, you may see persistent “No Service”.

When to contact support (and what to include)

If “No Service” persists after all 10 checks, contact support with:

Device make/model and OS version.
Country/city, and whether you’re indoors/outdoors.
eSIM ICCID (and EID if requested).
Screenshots of:
SIM status page,
APN screen,
Network operators list,
IMS registration status (if on Android).
A brief list of which checks you’ve completed.

This speeds up resolution significantly.

FAQs

1) Why does my eSIM show Installed but still says “No Service”? - The line may be off, data roaming disabled, APN missing, or the phone is still prioritising another SIM. Work through Checks 3–7 first—those resolve most cases.

2) Do I need Data Roaming enabled for a travel eSIM? - Yes. Travel eSIMs are typically roaming profiles. Keep Data Roaming on, and set the preferred network to 4G/5G.

3) Will voice calls work on my travel eSIM? - Many data-only eSIMs provide data only. Use apps (WhatsApp, FaceTime, etc.) for calling. If your plan includes voice/SMS, ensure VoLTE/IMS is enabled (Check 8) and select a supported network manually if needed (Check 7).

4) My APN field is blank or locked—what do I do? - Reinstall the eSIM to refresh carrier settings (Check 10). If manual entry is allowed, use the APN provided in your activation email. A Network Settings reset can also unlock APN editing.

5) Can I keep my physical SIM active while using the eSIM for data? - Yes. Set the eSIM as the Mobile Data line and keep your physical SIM for calls/SMS. If there’s conflict, disable the physical SIM briefly to let the eSIM register, then re-enable and set correct priorities.

6) I’m crossing borders in Europe. Do I need a new eSIM? - Not if you chose a regional plan like Esim Western Europe. As you cross borders, the SIM will roam to partner networks. If it hesitates, toggle Airplane Mode or try manual network selection once per new country.

Pick the right plan before you fly

Choosing a plan matched to your route prevents most “No Service” surprises. See coverage and options for your trip in Destinations, or go straight to regional picks like Esim North America and Esim Western Europe, or country plans such as Esim United States, Esim France, Esim Italy and Esim Spain.

Next step: Check coverage and pick the right plan for your itinerary via Destinations.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Press Roundup: Simology in the News (Q4 2025)

Q4 2025 was a busy season for Simology. Reporters, reviewers and travel editors zeroed in on two things: how quickly travellers can get connected with an eSIM before landing, and how to keep costs predictable during multi-country trips. This roundup summarises the themes in Simology press coverage from October to December, the product updates journalists highlighted, and a few quote snippets from our spokespersons that you may have seen. If you’re a writer on deadline, you’ll also find a practical media kit checklist and useful links to our most-requested pages, including Destinations, regional plan overviews such as Esim United States and Esim Western Europe, and our Partner Hub for assets and brand guidance. For business travel desks and ops teams, we’ve included pointers to For Business with team features, invoicing and centralised spend controls. Let’s get into what the media asked, what we shipped, and where to find the details fast.Where Simology showed up this quarterThe quarter’s coverage clustered around three practical use cases: short US trips, city breaks in Western Europe, and multi-stop itineraries across North America.North America: predictable connectivity for short staysEditors focussed on simple activation flows and predictable costs for domestic and cross-border travel.Useful links readers bookmarked:Esim United StatesEsim North AmericaCommon angles:“Install before you fly; switch on after landing.”“No surprise roaming add-ons from home carriers.”“Coverage that follows you across borders on one plan.”Western Europe: one plan, many countriesTravel desks emphasised the practicality of using a single eSIM for multiple countries, particularly over long weekends and rail itineraries.Popular pages cited:Esim Western EuropeEsim FranceEsim ItalyEsim SpainCommon angles:“No queueing for physical SIMs on arrival.”“Keep your primary number active for calls; use data on the eSIM.”“Clear allowances, easy top-ups mid-trip.”What journalists asked (and how we answered)Below are concise, on-record snippets from Simology spokespeople that appeared in Q4 pieces. Use them if you’re looking for fast, accurate phrasing.“An eSIM is simply a digital SIM. You scan a QR code, download the plan, and your phone adds a second data line in minutes.”“Our traveller-first approach is: show the networks up front, show the speeds you can expect, and make the total price obvious.”“For multi-country trips, a regional eSIM avoids the airport SIM shuffle. One plan, one dashboard, one top-up.”“Business teams want control without micromanaging devices. That’s why our admin console adds spend caps, shared wallets and consolidated invoices.”“We design for ‘install at home, switch on on arrival.’ That’s the easiest path to a smooth landing with maps, ride-hailing and messaging live.”Product updates the press highlighted in Q4Q4 saw a series of upgrades designed to make purchase, activation and management quieter and simpler. Here are the updates media tended to showcase:Cleaner activation flowQR code and install code both supported.Live preflight checks confirm device compatibility and OS settings before you pay.Smarter regional plan selectionDestination pages now recommend single-country vs regional bundles based on itinerary length.Regional plans cover border areas more reliably, helpful on rail and road trips.Business featuresTeam workspaces with central billing and one-click assignment.Exportable usage reports for finance.Policy tools to set data limits per user or per trip. See For Business.Partner resourcesUpdated logo suite, app screenshots and messaging guidelines. See the Partner Hub.Faster affiliate approvals and clearer deep-link parameters.Quick start checklist: install a Simology eSIM in under 2 minutesCheck your device supports eSIM and is carrier-unlocked.Choose your destination:Single country: e.g., Esim United States, Esim France, Esim Italy, Esim Spain.Multi-country: Esim Western Europe or Esim North America.Buy the plan; keep the QR code or activation code handy.On iPhone: Settings > Mobile Data > Add eSIM > Use QR/Activation code.On Android (may vary): Settings > Network & Internet > SIMs > Add eSIM > Use QR/Activation code.Label the new line “Travel Data,” set it as the data line, and leave your primary line for calls.Toggle “Data Roaming” on for the eSIM line. Leave primary line roaming off to avoid home-carrier charges.Land, switch airplane mode off, and your data should be live. If not, restart once.Pro tip: Install before you fly. Activation doesn’t start the clock; first network use does.The themes that drove coverageJournalists anchored their stories around a handful of practicality-first questions. Here’s how those mapped to what travellers care about.Can I keep my WhatsApp number? Yes. Your primary SIM/number remains. The eSIM supplies data only. Messaging apps continue as usual.Will I get 5G? Where available on the local network. Destination pages note expected network types. See Destinations for specifics.Is a regional pass worth it? If your itinerary crosses borders, one regional eSIM (e.g., Esim Western Europe) avoids per-country setup, with a single allowance to manage.What about business travel? Centralised control, per-trip budgets and consolidated billing save time versus expensing ad hoc SIMs. Details on For Business.What we shared with the press: practical guidance, not hypeRather than splashy claims, we emphasised the basics that save travellers time and money.Transparent pricing: all-in plan prices shown before checkout.Network disclosure: named networks where permitted, or capability bands where not.Predictable activation: installation at home; activation on arrival.Account portability: you can store multiple eSIMs and switch as you move between regions.Pro tip: If you’re comparing offers, look beyond headline GB. Check the fair use policy, tethering rules, and whether top-ups stack or reset.How to cover Simology: a mini media kit checklistIf you’re writing or filming a Simology piece, this checklist keeps assets and facts straight.Grab updated brand assets and device screenshots from the Partner Hub.Verify device support and OS flows using our live preflight check on any destination page, e.g., Destinations.Illustrate single-country vs regional with concrete examples:City break: Esim France or Esim Italy.Multi-country rail trip: Esim Western Europe.US + Canada itinerary: Esim North America.For B2B angles, request a demo account via For Business to explore admin controls.Need quotes or a technical explainer? Contact us via the Partner Hub with your deadline and focus; we’ll respond with verified details.Pro tip: Screenshare the install flow. Readers engage well with a 30-second “scan, install, label line, toggle data” segment—they can replicate it on their own devices.Traveller checklists the media lovedCoverage often embedded simple checklists. Here are two you can reuse.Pre-trip device checklistIs your phone carrier-unlocked?Does it support eSIM? (Most recent iPhone and Android flagships do.)Have you updated to the latest OS?Have you added a payment method to your app store or card-ready wallet?Did you save the QR code/activation code somewhere you can reach offline?First-hour on the groundDisable data roaming on your primary line (to avoid home-carrier roaming).Enable data roaming on the eSIM line.Open maps, ride-hailing and messaging to confirm everything is live.If you need tethering, check the plan’s hotspot allowance on your destination page.For teams: what editors flagged for business travellersBusiness travel coverage highlighted the trade-off between control and convenience.Central purchase, local experience: Ops buys plans in bulk; travellers self-install in minutes.Budget certainty: Shared wallets and caps prevent overspend.Compliance-friendly: Single monthly invoice with per-user breakdown.Global-ready: Mix regional passes across teams travelling to the US, Canada and Western Europe without juggling multiple vendors.Start here: For Business.Pro tip: Set policy at profile level (e.g., Sales 10 GB per week; Engineering 20 GB with hotspot) to cut manual approvals.Frequently asked questionsWhere can I see which countries and networks are supported?Head to Destinations for an A–Z view plus network details. For common trips, see Esim United States, Esim Western Europe and Esim North America.Do I need to wait until I land to install the eSIM?No—install at home so you’re set. Activation starts when the eSIM first connects to the local network.Can I keep my primary number active for calls and texts?Yes. Keep your primary line for calls/SMS; set the eSIM as your data line. Messaging apps continue to use your existing number.What happens if I run out of data mid-trip?You can top up from your account. Top-ups apply to the same eSIM profile and usually take effect within seconds.Is eSIM good for multi-country travel in Europe?Yes. A regional plan like Esim Western Europe covers multiple countries on one allowance and one install, so you avoid per-country SIM swaps.Do you support teams and company billing?Yes. Our business console offers centralised purchasing, allocations, spend controls and invoicing. See For Business.What’s nextIf you’re planning a trip or writing a guide, the fastest way to sense-check coverage, networks and allowances is to browse Destinations and pick your route. You’ll see plan options, setup steps and what to expect on the ground—no surprises.

31 Oct 2025

Dual‑SIM Data Steering: Best Practices for iOS & Android

Travellers often juggle two priorities: staying reachable on their usual number and getting affordable, fast data abroad. Dual‑SIM (physical + eSIM or dual eSIM) makes that easy—if you set it up right. This guide shows you how to control which SIM handles voice, SMS and data, how to avoid accidental roaming charges, and how to keep apps like WhatsApp and banking OTPs working smoothly. We’ll cover iOS and Android step‑by‑step, explain default line rules, and share practical roaming presets you can apply in seconds. You’ll also find app‑specific tips and troubleshooting for common snags.If you’re new to travel eSIMs, browse country and regional options on Destinations, including ready‑to‑go packs such as Esim United States, Esim France, Esim Italy, Esim Spain, Esim Western Europe and Esim North America. Then use the dual sim data switching best practices below to keep costs down and coverage up.What “data steering” means on your phoneDual‑SIM data steering refers to how your device chooses a SIM for internet access, calls and messages, and whether it can switch between SIMs automatically. Key concepts:Default voice line: which SIM handles outgoing calls by default.Default SMS line: which SIM sends texts by default.Default data line: the only SIM that carries mobile data at any one time.“Allow mobile data switching” (iOS) / “Auto data switch” (Android): optionally lets the phone use the non‑data SIM for data during a call or when signal is poor.Data roaming per SIM: separate toggles to allow data outside your home network.Wi‑Fi assist / smart network switch: uses mobile data when Wi‑Fi is weak—useful, but can burn through data if you’re not careful.Your goal as a traveller is usually to keep your home SIM active for calls/SMS, and use a local/eSIM for data—without letting the phone sneak data onto the wrong SIM.Quick presets for travellersApply these simple presets to avoid bill shock and keep everything working:Pre‑trip 1. Install and label your travel eSIM. 2. Update apps and download offline maps on Wi‑Fi. 3. Confirm roaming SMS/call rates on your home SIM; disable data roaming on it.On landing 1. Set the travel eSIM as your default data line. 2. Leave your home SIM as the default for calls and SMS. 3. Turn OFF any auto data switching features to lock data to the travel eSIM. 4. Turn ON data roaming on the travel eSIM only.While travellingKeep Wi‑Fi Assist/Smart switch OFF unless you intentionally want mobile data to supplement weak Wi‑Fi.Use Low Data/Data Saver modes to reduce background usage.If you need tethering, enable Personal Hotspot on the travel eSIM.Flying homeSwitch default data back to your home SIM.Turn OFF data roaming on the travel eSIM (or disable the eSIM profile).iOS: step‑by‑step dual sim data switchingApplies to iPhone XS and newer with Dual SIM (physical + eSIM or dual eSIM).1) Install and label your eSIM - Settings > Mobile Data > Add eSIM. - Label each plan (e.g., “Home” and “Travel”). Accurate labels reduce mistakes later.2) Set default voice and SMS lines - Settings > Mobile Data > Default Voice Line: choose “Home”. - Settings > Messages > Send & Receive: ensure your home number is ticked. If you also use your Apple ID email, you can send/receive iMessages without relying on SMS activation.3) Choose your default data line - Settings > Mobile Data > Mobile Data: select “Travel”. - Mobile Data Options > Data Roaming: ON for Travel; OFF for Home.4) Control automatic data switching - Settings > Mobile Data > Allow Mobile Data Switching: - OFF if you want to lock data to the Travel eSIM and avoid accidental home‑SIM data. - ON only if you need data continuity during voice calls on the home SIM and you’re comfortable with potential switching. If you enable it, double‑check that data roaming stays OFF on the home SIM.5) Optimise data usage - Settings > Mobile Data > Mobile Data Options: - Data Mode: Low Data Mode to reduce background tasks. - Voice & Data: 5G Auto or LTE; switch to LTE if 5G is patchy or draining battery. - Settings > Mobile Data > Wi‑Fi Assist: OFF to prevent surprise usage when Wi‑Fi is weak.6) Hotspot and tethering - Settings > Personal Hotspot: enable if your travel plan supports it. Hotspot uses the current default data line.7) If data doesn’t work - Check APN: Settings > Mobile Data > your Travel plan > Mobile Data Network. Enter APN provided by your eSIM supplier if not auto‑filled. - Toggle Airplane Mode, then back. - Manually select a network: Settings > Mobile Data > Network Selection (turn off Automatic if needed and try another partner).Recommended iOS roaming preset - Default Voice Line: Home - SMS/iMessage: Home (plus Apple ID email if you like) - Mobile Data: Travel - Data Roaming: ON (Travel), OFF (Home) - Allow Mobile Data Switching: OFF - Wi‑Fi Assist: OFF - Data Mode: Low Data ModeAndroid: step‑by‑step dual sim data switchingAndroid menus vary. Below are common paths for Google Pixel (stock Android) and Samsung; other brands are similar.Pixel (Android 13+) 1) Install eSIM - Settings > Network & internet > SIMs > + Add SIM.2) Labels and defaults - Settings > Network & internet > SIMs: - Calls: set “Home” as preferred for calls. - SMS: set “Home” as preferred for texts. - Mobile data: set “Travel” as preferred.3) Roaming and switching - Tap each SIM > Roaming: - Travel: ON; Home: OFF. - Look for “Auto data switching” or similar. If present, set OFF to avoid the phone using your home SIM for data.4) Data controls - Settings > Network & internet > Internet > Data Saver: ON. - Turn off features like “Switch to mobile data automatically” if offered by your OEM.Samsung (One UI 5+) 1) Install eSIM - Settings > Connections > SIM manager > Add eSIM.2) Defaults - Settings > Connections > SIM manager: - Preferred SIMs: Calls = Home; Text messages = Home; Mobile data = Travel.3) Roaming and switching - Tap each SIM > Data roaming: Travel ON; Home OFF. - “Switch data during calls” or “Auto data switch”: set OFF to prevent unintended use of home data. - “Dual SIM always on” handles call reachability via call forwarding; it can add costs and doesn’t affect data. Use only if you understand your operator’s charges.4) Data controls - Settings > Connections > Data usage > Data saver: ON. - “Switch to mobile data/Wi‑Fi assist” under Wi‑Fi Advanced: consider OFF to avoid surprise usage.Recommended Android roaming preset - Calls/SMS: Home - Mobile data: Travel - Data roaming: ON (Travel), OFF (Home) - Auto data switching: OFF - Data Saver: ONApp‑specific tips: WhatsApp, OTPs and moreWhatsApp - Your WhatsApp account is tied to your phone number, not the data SIM. You can keep WhatsApp registered to your home number while using data from your travel eSIM. - If WhatsApp needs re‑verification while abroad, you’ll need access to your home number via SMS or voice call. Keep your home SIM active for SMS (data roaming can remain OFF). - Don’t tap “Change Number” unless you truly want to move your account to a new number.Banking OTPs and 2FA - Many banks send OTPs via SMS to your home number. Keep the home SIM active with data roaming OFF so SMS can still arrive. - If your bank supports app‑based codes or a token, set that up before travel to reduce SMS dependence.iMessage and FaceTime - iMessage can use your Apple ID email as well as your number. In Settings > Messages > Send & Receive, tick your email to keep iMessage working even if your number can’t re‑activate. - If iMessage/FaceTime tries to re‑activate using SMS, ensure your home SIM can receive SMS.Android RCS (Chat features) - Google Messages’ RCS is associated with a specific number/SIM. You can keep RCS on your home number while mobile data comes from the travel eSIM—just ensure the home SIM remains active, and RCS is registered before you go.One‑time passwords from services - Expect some OTPs to arrive via SMS with delays when roaming. Have backup methods (authenticator app, email, or app approval) where available.Troubleshooting and pro tipsLock data to the correct SIM: Turn OFF “Allow Mobile Data Switching” (iOS) or “Auto data switch” (Android) during travel.Check APN settings: If data connects but is slow or drops, verify APN is auto‑filled per your eSIM instructions.Manually change networks: In some countries, one partner network is faster. Try manual network selection on the travel eSIM.Prefer LTE when 5G is patchy: Switching to LTE can improve stability and battery life.Only one data SIM at a time: Dual‑SIM Dual Standby means two lines are active for calls/SMS, but only one can carry mobile data.Background data control: Use Low Data Mode (iOS) or Data Saver (Android). Consider restricting heavy apps to Wi‑Fi.Hotspot with care: Tethering uses your default data SIM; verify your plan allows it.Frequent flyers: Keep a “Travel” profile ready to toggle—data to Travel, data roaming OFF on Home, auto switching OFF.Regional eSIMs: Multi‑country options like Esim Western Europe or Esim North America reduce mid‑trip SIM shuffling. For single‑country trips, pick Esim United States, Esim France, Esim Italy or Esim Spain.For teams and frequent travellersIf you manage staff on the road, set a standard preset: home SIM for calls/SMS, travel eSIM for data, roaming OFF on home SIM, and auto data switching disabled. Provide a simple runbook for iOS and Android.Centralise procurement and control with pooled eSIMs and usage reporting via For Business.If you’re a reseller or travel partner, explore co‑branded solutions through our Partner Hub.FAQWill changing the data SIM affect my phone number for calls or WhatsApp?No. Your phone number for calls/SMS stays on the SIM you set for voice. WhatsApp remains tied to the number it was registered with, regardless of which SIM provides data.Can I receive SMS on my home SIM with data roaming off?Yes. SMS uses the signalling channel, not mobile data. Keep the home SIM active and data roaming OFF to receive texts without using mobile data.Should I enable “Allow Mobile Data Switching” on iPhone while abroad?Usually no. Keep it OFF to prevent accidental data usage on your home SIM. Enable only if you need uninterrupted data during calls and you’re confident your home SIM won’t incur data charges.My travel eSIM shows signal but no data. What now?Toggle Airplane Mode, check APN, and ensure Data Roaming is ON for the travel eSIM. Try manual network selection to pick an alternative partner.Can I hotspot from my travel eSIM and still receive calls on my home number?Yes. Personal Hotspot uses the current default data line (travel eSIM), while your home SIM remains active for calls and SMS.Does my phone auto‑switch data to the “better” SIM when signal is poor?Only if you enable features like “Allow Mobile Data Switching” (iOS) or “Auto data switch” (Android). For cost control while roaming, keep these OFF.Next step: Pick your destination and get a travel eSIM that fits your trip on Destinations, then apply the presets above before you fly.

31 Oct 2025