No Service After Installing an eSIM: 10 Checks to Do First

30 Oct 2025

When your eSIM installs but your phone still shows “No Service”, it’s usually a setup detail, not a dead SIM. The good news: most fixes take minutes and don’t require support. This traveller-first checklist walks you through the 10 most common causes—coverage and plan activation, data line selection, roaming and network mode toggles, APN configuration, IMS (VoLTE) registration, and when to reissue a QR. Follow the steps in order; test after each change. If you’re roaming across borders, keep an eye on network selection and data roaming settings as you move. Finally, make sure you bought the right regional product (e.g. Esim North America vs a single-country plan). With a few precise tweaks, most “esim no service” cases go from offline to online in under 10 minutes.

Pro tip: Do all installation and major changes over a stable Wi‑Fi connection, and keep your original QR or activation details handy.

Before you start: quick basics

Restart your phone.
Ensure Wi‑Fi is on and working.
Update iOS/Android to the latest version.
If you installed the eSIM abroad, toggle Airplane Mode on for 10 seconds, then off.

The 10 checks (in order)

1) Confirm coverage, plan activation, and date validity

Verify your eSIM plan is active for today and includes the country you’re in.
If you’re travelling cross-border, confirm your plan’s region (e.g. Esim Western Europe vs single-country options like Esim France, Esim Italy or Esim Spain).
Check coverage for your destination via Destinations. Rural areas or islands can have patchy service.
If your plan shows expired or out of data, you’ll often see “No Service” or “SOS only”—top up or activate a fresh plan.

Pro tip: In the US, coverage varies by carrier. If you’re using a US plan like Esim United States, move to a spot with open sky or try manual network selection (see Check 7).

2) Confirm device compatibility and unlock status

Ensure your phone supports eSIM and is network-unlocked.
iPhone: iPhone XS/XR or newer support eSIM.
Android: recent Google Pixel, Samsung Galaxy S/Note/Flip/Fold, and others support eSIM.
Check it’s not carrier-locked:
iPhone: Settings > General > About > Carrier Lock should say “No SIM restrictions”.
Android: Insert a different physical SIM (if available) to verify it accepts other networks, or ask your original carrier.
Make sure 4G/LTE (and 5G if applicable) are supported bands for your destination.

Pro tip: If the phone is locked, you’ll likely see “No Service” on foreign eSIMs. Unlocking is required.

3) Verify the eSIM line is installed, turned on, and set for data

iPhone:
Settings > Mobile Data (Cellular) > tap your eSIM > ensure “Turn On This Line” is enabled.
Set “Mobile Data” to your eSIM line. If you need your physical SIM for calls, keep “Default Voice Line” on physical and data on eSIM.
Android (varies by brand):
Settings > Network & Internet > SIMs > ensure the eSIM is enabled.
Set “Mobile data” to the eSIM.

Pro tip: If you see multiple eSIMs, rename them so you can select the correct one.

4) Temporarily disable other SIMs to isolate the issue

Turn off the physical SIM or other eSIMs for a minute so the phone focuses on the travel eSIM.
Toggle Airplane Mode on for 10 seconds, then off.
Check if service appears. If yes, re-enable your other SIM and set priorities:
Data on the travel eSIM.
Calls/SMS on your home SIM (if you need it).

Pro tip: iPhone users—disable “Allow Mobile Data Switching” while testing.

5) Enable Data Roaming and confirm network mode

iPhone: Settings > Mobile Data > Data Roaming > On. Then Mobile Data Options > Voice & Data: select 4G or 5G (not 3G).
Android: Settings > Network & Internet > Mobile network > Data roaming > On. Preferred network type: 4G/5G Auto.
Turn off any “Data Saver/Low Data Mode” while testing.

Why this matters: Most travel eSIMs are roaming profiles by design. If roaming is off, you’ll get “No Service”.

6) Check APN settings (and add them manually if needed)

Many eSIMs auto-configure the APN. If they don’t, data won’t start even if you have signal bars.

Find the APN from your activation email or profile details.
iPhone: Settings > Mobile Data > your eSIM > Mobile Data Network > enter APN exactly (leave username/password blank unless provided).
Android: Settings > Network & Internet > Mobile network > Access Point Names > add APN. Save and select it.
Toggle Airplane Mode after saving.

If APN fields are locked: remove and reinstall the eSIM (see Check 10), or perform a Network Settings reset: - iPhone: Settings > General > Transfer or Reset > Reset > Reset Network Settings. - Android: Settings > System > Reset options > Reset Wi‑Fi, mobile & Bluetooth.

Note: A network reset clears saved Wi‑Fi/Bluetooth—reconnect to Wi‑Fi afterwards.

7) Switch between Automatic and Manual Network Selection

Start with Automatic. If it shows “No Service”, try Manual:
iPhone: Settings > Mobile Data > Network Selection > turn off Automatic > wait for the list > tap a listed carrier > test.
Android: Settings > Network & Internet > Mobile network > Network operators > Search networks > choose one.
If multiple networks appear, test each. Give it up to 2 minutes after selection.
If only 2G/3G options appear, stick with 4G if available. Many modern travel eSIMs don’t support 3G/2G for data.

Cross-border tip: Switching countries on a regional plan (e.g. Esim Western Europe) may require a brief manual selection to latch onto a partner, then you can go back to Automatic.

8) Confirm IMS registration (VoLTE/4G Calling)

IMS handles 4G voice (VoLTE) and Wi‑Fi Calling. Some networks require VoLTE for full registration.

iPhone: Settings > Mobile Data > your eSIM > Voice & Data > ensure 4G/5G with VoLTE is on.
Samsung: Settings > Connections > Mobile networks > VoLTE calls: On.
Google Pixel: Settings > Network & Internet > SIMs > eSIM > Enable 4G Calling/VoLTE.

Advanced (Android): You can view IMS status via Phone app > dial ##4636## > Phone information > IMS registration: Registered. If not registered, toggle VoLTE off/on, reselect the network (Check 7), or reboot.

Note: Data can work without IMS, but some carriers require IMS before allowing any service. If IMS won’t register where 4G signal exists, move outdoors or try another partner network.

9) Update carrier settings, system software, time, and region

iPhone: Settings > General > About—if a Carrier Settings Update prompt appears, accept it.
Android: Check for system updates and any vendor-specific carrier configuration updates.
Ensure time/date are set to Automatic and the correct time zone—wrong time can block authentication on some networks.
If you installed the eSIM in one country and powered on in another, a second reboot often helps the device request fresh network parameters.

10) Reinstall or request a QR reissue (clean install)

If you’ve tried everything above:

Remove the eSIM profile:
iPhone: Settings > Mobile Data > your eSIM > Remove eSIM.
Android: Settings > Network & Internet > SIMs > your eSIM > Delete.
Reinstall over strong Wi‑Fi. Use the original QR or activation code. Do not scan the same QR multiple times on different phones.
If the QR has been consumed or the install failed mid‑way, request a reissue. Resellers can do this in the Partner Hub. Team admins can coordinate via For Business.
After reinstall: repeat Checks 3–8 quickly (enable Data Roaming, set the eSIM as the data line, confirm APN/VoLTE, try manual network select).

Pro tip: If you move from the US to Canada/Mexico on a regional plan like Esim North America, expect a brief delay while the SIM registers on the new partner. A manual network nudge (Check 7) speeds this up.

Extra things to verify if you’re still offline

You’re indoors with poor coverage: step outside or move near a window.
You used all data: top up or switch plan.
VPN or private DNS is interfering: disable while testing.
Power-saving mode is limiting connectivity: turn off temporarily.
IMEI restrictions: very rare, but if the device IMEI is blocked in-country, you may see persistent “No Service”.

When to contact support (and what to include)

If “No Service” persists after all 10 checks, contact support with:

Device make/model and OS version.
Country/city, and whether you’re indoors/outdoors.
eSIM ICCID (and EID if requested).
Screenshots of:
SIM status page,
APN screen,
Network operators list,
IMS registration status (if on Android).
A brief list of which checks you’ve completed.

This speeds up resolution significantly.

FAQs

1) Why does my eSIM show Installed but still says “No Service”? - The line may be off, data roaming disabled, APN missing, or the phone is still prioritising another SIM. Work through Checks 3–7 first—those resolve most cases.

2) Do I need Data Roaming enabled for a travel eSIM? - Yes. Travel eSIMs are typically roaming profiles. Keep Data Roaming on, and set the preferred network to 4G/5G.

3) Will voice calls work on my travel eSIM? - Many data-only eSIMs provide data only. Use apps (WhatsApp, FaceTime, etc.) for calling. If your plan includes voice/SMS, ensure VoLTE/IMS is enabled (Check 8) and select a supported network manually if needed (Check 7).

4) My APN field is blank or locked—what do I do? - Reinstall the eSIM to refresh carrier settings (Check 10). If manual entry is allowed, use the APN provided in your activation email. A Network Settings reset can also unlock APN editing.

5) Can I keep my physical SIM active while using the eSIM for data? - Yes. Set the eSIM as the Mobile Data line and keep your physical SIM for calls/SMS. If there’s conflict, disable the physical SIM briefly to let the eSIM register, then re-enable and set correct priorities.

6) I’m crossing borders in Europe. Do I need a new eSIM? - Not if you chose a regional plan like Esim Western Europe. As you cross borders, the SIM will roam to partner networks. If it hesitates, toggle Airplane Mode or try manual network selection once per new country.

Pick the right plan before you fly

Choosing a plan matched to your route prevents most “No Service” surprises. See coverage and options for your trip in Destinations, or go straight to regional picks like Esim North America and Esim Western Europe, or country plans such as Esim United States, Esim France, Esim Italy and Esim Spain.

Next step: Check coverage and pick the right plan for your itinerary via Destinations.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Australia eSIM & Mobile Internet Guide (2025): Outback Coverage, 5G

Planning a trip from Melbourne’s laneways to the Red Centre? This guide shows you how to stay online across Australia with an eSIM, without wasting time at airport kiosks or paying hotel Wi‑Fi fees. The short version: cities have superb 4G/5G, while the outback demands the right network choice and realistic expectations. We’ll explain which networks actually work off‑grid, whether 5G matters outside CBDs, how to install and test your eSIM at Sydney (SYD) and Melbourne (MEL) airports, and the settings to check for a smooth start. You’ll also find practical data budgeting, hotspot/tethering tips, and a quick troubleshooting checklist you can use roadside. If you’re hopping onwards to Asia or the Pacific, we’ve linked multi‑country eSIM options too. Start by choosing Australia on Simology’s Destinations, then follow the steps below for a stress‑free setup.Quick take: esim australia in 30 secondsBest for cities: Any major network; 5G in CBDs is fast and reliable.Best for outback/regional: Telstra‑based plans have the widest footprint.3G shutdown: Australia is now 4G/5G only. Your phone must support VoLTE.Install timing: Activate over Wi‑Fi before you board or on airport Wi‑Fi on arrival.Data use: 3–6 GB/week for light travellers; 10–20 GB if mapping/ride‑hailing/streaming.Hotspot: Usually supported; check your plan’s tethering allowance.Coverage: city vs outback (what actually works)Australia’s three main networks are Telstra, Optus and Vodafone (TPG). Coverage differs sharply once you leave the cities.Telstra: The benchmark for regional and remote coverage, with the largest footprint along highways and in small towns. If you’re driving long distances, doing the Great Ocean Road, tackling the Stuart Highway, or heading to national parks, a Telstra‑based eSIM is your safest bet.Optus: Excellent in metro areas and many regional centres, good suburban coverage, and growing 5G. Outside populated corridors, coverage thins sooner than Telstra.Vodafone (TPG): Strongest in major cities and inner suburbs. Coverage drops more quickly once you reach regional areas; least suitable for outback drives.Realistic outback expectations: - “No service” happens. Even on Telstra, you’ll find long gaps in the deep outback. - Highway roadhouses and towns often have LTE; between them, expect nothing. - Remote hiking or 4WD routes may require a satellite communicator for emergencies.Pro tips: - If your route is remote‑heavy, pick a Telstra‑based plan and download offline maps. - For city‑only trips (Sydney, Melbourne, Brisbane, Perth, Adelaide), any major network works well, including Vodafone. - Dual‑SIM: Keep your home SIM active for calls/SMS; set data to your eSIM.5G in Australia: where you’ll notice itCities and suburbs: 5G is widely available across Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra and Gold Coast. Expect 200–500 Mbps in strong signal areas; 4G will still be fast enough for most tasks.Regional towns: Patchy but improving 5G; more consistent 4G.Outback: Largely 4G or no signal; 5G is rare outside larger regional centres.If your plan offers both 4G and 5G at the same price, take it. If it costs extra, only heavy uploaders or tethering power users will feel a big difference outside CBDs.Which eSIM to choose for AustraliaDecide based on your itinerary: - City‑only (meetings, events, sightseeing): Any reputable eSIM with 4G/5G access is fine. Look for hotspot/tethering support and fair usage that suits your needs. - Mixed city + regional: Prioritise Telstra‑based coverage, especially if driving. - Remote road trips: Telstra‑based plan strongly recommended; carry offline maps and a power bank.Features to look for: - Data bundles sized for your trip (e.g., 5–20 GB for 1–3 weeks). - Clear hotspot allowance (most Simology eSIMs allow tethering). - Multi‑country add‑ons if continuing beyond Australia. - Support and quick replacement if you mis‑scan or change devices.Planning multi‑country travel? - North America: See Esim North America or single‑country Esim United States. - Western Europe: Consider Esim Western Europe or country plans such as Esim Spain, Esim France, and Esim Italy.Browse coverage notes and plans via Destinations.Device readiness and compatibilityeSIM support: iPhone XR/XS and newer; Google Pixel 3 and newer (model‑specific); Samsung Galaxy S20 and newer; many recent Xiaomi/OnePlus models. Check your exact model supports eSIM and VoLTE in Australia.Unlocked phone: Ensure your device is network‑unlocked.Bands that help in Australia: LTE Band 28 (700 MHz) is key for range; Band 3 (1800) and Band 7 (2600) are city workhorses; 5G commonly on n78 (3500) and low‑band n28.3G shutdown: Australia no longer runs 3G. Your phone must support VoLTE for calls on your home SIM and to maintain data sessions smoothly.Pre‑trip checklist: - Update iOS/Android before you fly. - Back up your device and ensure battery >50% for eSIM install. - Have your Simology QR code/email accessible offline.How to buy and activate an eSIM for Australia (step‑by‑step)1) Choose your plan - Go to Destinations, select Australia, pick a data size and duration that fits your itinerary. - Check hotspot allowance and any fair usage notes.2) Purchase and receive your eSIM - You’ll get a QR code and manual activation details by email. Save them offline.3) Install before you fly (recommended) - On Wi‑Fi, open Settings > Mobile/Cellular > Add eSIM (iOS) or Network & Internet > SIMs (Android). - Scan the QR code, label it “Australia eSIM”. - Set “Mobile Data/Data” to the eSIM; leave your primary SIM on for calls/SMS if needed. - Turn on Data Roaming for the eSIM.4) APN and final checks - APN usually auto‑configures; if not, enter the APN provided in your Simology email. - Toggle Airplane Mode off/on and load a webpage.5) Activate on arrival (alternative) - If you prefer, connect to airport Wi‑Fi, then complete steps 3–4.Airport how‑to: Sydney (SYD) and Melbourne (MEL)Arriving at SYD: 1) Connect to “Free Airport Wi‑Fi” (follow the on‑screen portal). 2) Open your eSIM email/QR code; install as above. 3) In Settings, set the eSIM for Mobile Data; enable Data Roaming. 4) Test with a maps or browser load before leaving the terminal. 5) If speeds are slow inside the terminal, step outside or toggle Airplane Mode once.Arriving at MEL: 1) Join “Airport Free Wi‑Fi” from the network list. 2) Install the eSIM via Settings > Add eSIM; apply APN if prompted. 3) Set the eSIM as your data line; keep your home SIM for calls/SMS if needed. 4) Test data; if nothing loads, power‑cycle your phone. Coverage improves after exiting arrivals.Pro tips: - Keep your QR code offline (PDF in Files/Drive). - If you have two eSIMs installed, ensure only one data line is active to avoid confusion. - For ride‑hail pickups at both airports, strong outdoor 4G/5G usually resumes quickly.Using your eSIM day to dayData management: In busy days with maps, rides and socials, expect 0.5–1.5 GB/day. Stream in SD to stretch data; download playlists on Wi‑Fi.Hotspot/tethering: Typically allowed. Enable Personal Hotspot and set a password. Tether sparingly if you’re on a smaller bundle.Battery: Regional cells can drain batteries faster. Carry a power bank on road trips.VoIP and messaging: Most travel eSIMs are data‑only. Use WhatsApp, FaceTime, Zoom or a VoIP number for calls.Troubleshooting: quick fixes that workNo data after landing:Toggle Airplane Mode for 10 seconds, then off.Ensure the eSIM is set as Mobile Data line and Data Roaming is ON.Check APN matches your setup email; re‑enter if blank.Slow speeds:Move closer to windows/outdoors; terminals and basements attenuate signal.Force 4G/LTE if 5G is unstable in fringe areas.Calls/SMS on home SIM not working:Ensure VoLTE is enabled on your physical SIM; 3G fall‑back is gone in Australia.Still stuck:Reboot the device; then reseat network selection (Automatic).Contact Simology support with your order ID for quick diagnostics.Business, groups and partnersBusiness travel or teams: Centralise purchasing, billing and support with Simology For Business.Tour operators, events, and affiliates: Scale connectivity and earn with our Partner Hub.FAQ: esim australia1) Do I need to show ID to buy an Australian eSIM? - With a travel eSIM from Simology, you typically purchase online with no in‑person ID. Local post‑paid plans from carriers may require ID and in‑store setup; travellers usually prefer eSIMs for speed and simplicity.2) Will my phone work in the outback? - If it supports LTE Band 28 and VoLTE, you’re in the best shape. Choose a Telstra‑based plan for the widest footprint, download offline maps, and expect stretches with no coverage in very remote areas.3) Is 5G worth it in Australia? - In major cities, yes—snappy downloads and smoother hotspotting. In regional areas you’ll mostly be on 4G, so 5G is a nice‑to‑have rather than essential outside metro zones.4) Can I keep my home number for banking codes? - Yes. Use dual‑SIM mode: keep your physical SIM active for calls/SMS, set your eSIM as the data line. Ensure VoLTE is enabled on your home SIM since 3G is retired.5) How much data should I buy for two weeks? - Light users: 6–8 GB. Typical travellers: 10–15 GB. Heavy users or frequent tethering: 20+ GB. Download offline maps and playlists on Wi‑Fi to stretch your data.6) I’m visiting multiple countries. Can one eSIM cover them? - Yes—see regional options like Esim North America or Esim Western Europe. For single countries, browse Esim United States, Esim Spain, Esim France, and Esim Italy.Next stepPick your Australia plan and get your QR code in minutes via Destinations. Install before you fly, land connected, and focus on the trip—not the signal.

31 Oct 2025

Sydney Speed Test: SYD Airport, CBD, Bondi – 5G Expectations vs Reality

Sydney is one of the easiest places in Australia to get online fast—if you know where to stand and what your phone is actually connecting to. We spent two days running a structured sydney mobile speed test across three real traveller zones: Sydney Airport (SYD, T1/T2/T3), the CBD (Circular Quay to Town Hall via Martin Place), and Bondi (promenade, Icebergs and backstreets). We measured download, upload and latency on Australia’s big three networks with modern flagship phones, recording whether 5G was Standalone (SA) or Non‑Standalone (NSA), plus band behaviour where visible. The headline: Sydney 5G can be blistering in CBD mmWave pockets, solid but variable at Bondi, and good-enough at SYD—yet uplink and consistency still hinge on NSA 4G anchors in many spots. Below you’ll find results, practical traveller tips, and an open CSV preview you can reproduce. For more field tests in other cities, check our Destinations.What we tested and howLocations and timesSYD AirportT1 International arrivals hall and kerbsideT2/T3 landside check-in zonesAirport rail platformsTime windows: 07:30–09:30 and 17:00–19:00 (peak passenger flow)Sydney CBDCircular Quay ferry concourseGeorge St (Town Hall to Wynyard), Martin Place, Pitt St MallKnown mmWave trial/coverage pockets near Martin Place/George StTime windows: 10:00–12:00 and 13:00–15:00 (lunch-time load)BondiPromenade (central), Bondi Icebergs, Hall St/Campbell Pde backstreetsOn the sand (middle of the beach) vs against the seawallTime windows: 08:00–10:00 (quiet) and 16:30–18:30 (busy sunset)Devices, SIMs and appsHandsets: recent flagships supporting 5G n78 mid‑band and n258 mmWave (where available). Mixed iOS and Android to observe stack differences.SIMs: local prepaid eSIMs from each national operator to avoid roaming variability. Dual‑SIM kept idle on secondary line.Measurement: Ookla Speedtest, nPerf and Fast.com, with 3–5 runs per spot; best‑of‑median recorded. Location logged at street precision.Network notes: we recorded SA vs NSA where the device exposed it and noted apparent bands (e.g., n78, n258). Many phones still default to NSA in Sydney even where SA is selectively live.Results at a glanceSYD Airport (landsid e)Typical 5G NSA downlink: 120–300 Mbps; uplink: 10–30 Mbps; latency: 18–28 ms.Peak pockets near T1 kerbside reached ~420 Mbps down. Platforms were more variable due to structure and passenger density.Sydney CBDMid‑band 5G NSA median: 300–500 Mbps down; uplink: 20–60 Mbps; latency: 12–22 ms.mmWave pockets (where reachable line‑of‑sight): 800–1,400+ Mbps down; uplink: 70–120 Mbps; latency often sub‑12 ms. Coverage is highly directional and sensitive to body blocking.BondiPromenade (mid‑band): 180–350 Mbps down late morning; often drops to 80–200 Mbps at sunset load.On the sand: speeds typically halve compared to the seawall due to distance, downtilt and body/sea reflections; uplink can dip <10 Mbps on NSA.Backstreets (Hall St/Campbell Pde): often outperform the beach itself (250–400 Mbps) thanks to closer small cells and better geometry.5G SA vs NSA: SA sessions were sporadically observed in the CBD (low‑band or mid‑band), delivering steadier latency but not always higher throughput. Most high headline speeds still came from NSA with a strong 4G anchor plus wide 5G n78.Detailed findingsSYD Airport: solid, sometimes spikyArrivals halls favour coverage over capacity. Expect 5G NSA in most open areas, with frequent handovers around glass and metal structures.Best results were kerbside at T1 where devices saw cleaner sectors: ~350–420 Mbps down, 20–35 Mbps up.Platforms showed the widest variance due to tunnel geometry; we saw 60–250 Mbps down with occasional 4G fall‑backs providing steadier uploads (~15–25 Mbps).SA appeared briefly on one handset on low‑band, with latency improvement (to ~14 ms) but no throughput gain vs solid NSA.Traveller tip: if your upload matters (video, large files), step outside towards open sky or near terminal windows for a better uplink path.CBD: mmWave moments, mid‑band muscleMid‑band n78 carried most sessions, returning consistent 300–500 Mbps down and 25–60 Mbps up at lunchtime.We hit mmWave near Martin Place/George St with line‑of‑sight: 1.1–1.4 Gbps down, 80–120 Mbps up. Move a few metres, turn a corner, or stand behind a bus shelter and mmWave vanishes.SA showed on a subset of devices. It improved jitter and call setup times but didn’t beat top NSA downlink where wide 5G + robust 4G anchor was present.Traveller tip: to catch mmWave, stand streetside with a clear view of small‑cell nodes, keep the phone unobstructed, and face the likely sector. If speeds seem oddly low, turn 90 degrees—your body can block mmWave.Bondi: beachfront variance, timing mattersAlong the seawall, mid‑band 5G posted 180–350 Mbps down late morning with 15–35 Mbps up. At sunset, crowding pushed many sessions to 90–180 Mbps down and single‑digit uploads on NSA.On the sand, even 30–50 metres from the seawall cost ~30–60% throughput due to antenna downtilt and body/hand absorption, especially if seated.Icebergs lookout performed well (clean elevation): 280–420 Mbps down; backstreets off Hall St often matched or beat the promenade, suggesting small‑cell offload.SA sightings were rare at the beach during our windows. NSA dominated, and uplink limits were noticeable for live streaming.Traveller tip: for a clear video call at sunset, step off the sand to Campbell Parade or a café window seat. You’ll likely gain a stronger uplink.5G SA vs NSA in Sydney: what it means for youNSA (Non‑Standalone): your 5G piggybacks on a 4G core anchor. Often delivers higher peak speeds today because 4G+5G work together with mature scheduling. Uplink may be constrained by the 4G anchor path.SA (Standalone): true 5G core. Potentially better latency, uplink and reliability for calls and enterprise features (network slicing later). Coverage is still being optimised; some consumer devices don’t hold SA consistently.What we observed: CBD had the best chance of SA on compatible devices; airport and Bondi leaned NSA. Peak downlink wins still came from broad NSA deployments; SA helped with jitter and call stability.How to check: - iPhone: Settings > Mobile Data > SIM > Voice & Data shows 5G status; deeper field metrics vary by model. - Android: Settings > About Phone > SIM Status, or vendor service menus. Look for “NR SA/NSA.”Traveller setup checklist for better Sydney speedsUpdate your device OS and carrier settings before you land.Use a local eSIM for the three networks if you need redundancy. For multi‑city trips, see Destinations.Turn off Low Data/Data Saver while testing; disable VPN for raw measurements.Test outdoors first; then move inside near windows. Re‑run at shoulder height, phone vertical.For uploads, prefer locations with line‑of‑sight to the street and fewer bodies between you and the cell.If speeds jump wildly, toggle airplane mode or 5G off/on to refresh the anchor.Need guaranteed performance for a team? Our For Business team can pre‑provision multiple eSIM profiles and fallback plans.Pro tips: - mmWave: treat it like light—needs a clean path. A backpack, your hand, or a bus can kill it. - Bondi: early morning beats sunset for both capacity and uplink. - Airport: step outside for uplink; inside favours coverage and stability over raw speed.Reproduce our test (step‑by‑step)Activate a local prepaid eSIM on a recent 5G phone. Keep any secondary line idle.Disable Wi‑Fi and VPN. Confirm 5G is enabled and not in “Auto 4G preferred.”Install two test apps (e.g., Speedtest and nPerf). Select the same target server where possible.At each spot, run 3–5 tests per app, 30–60 seconds apart. Log the median result.Note SA/NSA state if exposed; record time, GPS, and any obvious obstructions (bus shelter, tree, crowds).Repeat at different times of day to see load effects.Export to CSV. Compare with our open dataset via the Partner Hub.Dataset and method (open CSV)Columns - timestamp (local), location, operator, tech (5G SA/NSA or 4G), anchor (if NSA), down_mbps, up_mbps, latency_ms, notesCSV preview (10 rows) timestamp,location,operator,tech,anchor,down_mbps,up_mbps,latency_ms,notes2025-03-12 08:14,SYD T1 kerbside,Operator A,5G NSA,4G+NR n78,418,32,19,Clear LOS to mast2025-03-12 08:42,SYD T1 arrivals hall,Operator B,5G NSA,4G+NR n78,236,21,23,Busy footfall2025-03-12 09:08,Airport Rail Platform,Operator C,4G LTE,,92,18,31,Partial 5G fallback2025-03-12 11:26,Martin Place (LOS),Operator A,5G mmWave NSA,4G+NR n258,1382,106,9,Line-of-sight small cell2025-03-12 12:04,Pitt St Mall,Operator B,5G NSA,4G+NR n78,354,41,17,Lunch crowd2025-03-12 13:32,Circular Quay concourse,Operator C,5G NSA,4G+NR n78,287,27,20,Open sky2025-03-12 08:58,Bondi Promenade (centre),Operator A,5G NSA,4G+NR n78,312,24,18,Morning light load2025-03-12 17:22,Bondi on the sand,Operator B,5G NSA,4G+NR n78,128,8,24,Sunset crowd; body blocking2025-03-12 17:56,Icebergs lookout,Operator C,5G NSA,4G+NR n78,402,36,16,Elevated position2025-03-12 18:18,Hall St backstreet,Operator B,5G SA,,368,52,14,Steady SA sessionFull, open CSV and collection notes are available via the Partner Hub. You are free to use and cite with attribution.Who should care about thisSolo travellers and remote workers needing reliable uplink for calls and cloud saves.Teams running live content at Bondi or events in the CBD. Our For Business solutions include pre‑trip planning, eSIM pools and on‑site fallback.Travellers continuing onward: if Sydney is a stopover before North America or Europe, line up your cross‑region eSIMs now:For the US leg: see Esim United States or broader Esim North America.For Europe legs: check Esim Western Europe, plus country options like Esim France, Esim Italy and Esim Spain.FAQsIs 5G SA widely available in Sydney?Selective. We observed SA sessions mainly in the CBD on compatible devices. Most day‑to‑day traffic still runs NSA, which remains very fast with a strong 4G anchor.Why are uploads so much lower than downloads?On NSA, uplink can be constrained by the 4G anchor and RF geometry. In busy areas and on the beach, body blocking and sector load hit uplink first.Can I rely on airport 5G for video calls?Usually, yes—but step outside or near windows for better uplink. Terminal interiors prioritise coverage; uplink can be inconsistent at peak times.How do I find mmWave in the CBD?Look for small cell nodes on streets with clear sightlines (e.g., around Martin Place). Stand in open air, keep the phone unobstructed, and face the node. Small moves matter.Does an eSIM affect speed?No—what matters is network, band, coverage, device modem and load. eSIM is just the provisioning method. Local profiles generally beat roaming for latency.I’m visiting Bondi at sunset—any hacks?Test at the seawall rather than on the sand, avoid crowds blocking line‑of‑sight, and try a backstreet near Campbell Parade for a stronger sector and better uplink.Bottom lineSydney’s 5G delivers excellent real‑world performance where it counts, with mmWave party tricks in the CBD, dependable mid‑band almost everywhere, and predictable beach‑front variance driven by geometry and crowds. SA is emerging and helps with jitter, but NSA still wins peak throughput today. Plan your calls and uploads around line‑of‑sight and time‑of‑day, and you’ll have a smooth trip.Next step: planning more stops after Sydney? Start with our city playbooks and regional eSIMs on Destinations.

31 Oct 2025