Whether you're new to eSIM technology or looking for assistance with your current plan, this guide has all the answers you need. Browse through our FAQ categories to find solutions for your questions, from choosing a plan to managing your data usage.
An eSIM is a digital SIM card embedded in your device that allows you to activate a mobile plan without needing a physical SIM. It offers flexibility and convenience, perfect for global travelers.
Check your device’s compatibility on the. Ensure it supports eSIM technology and is carrier unlocked.Compatible Devices
Yes, most eSIM-compatible devices support dual SIM functionality, allowing you to use your existing SIM for calls while using the eSIM for data.
Browse through our country-specific data plans based on your destination and usage needs. You can choose from single-country, regional, or global plans.
Yes, you can purchase and activate your eSIM ahead of time, so you’re connected the moment you land.
We accept all major credit cards, as well as Apple Pay and Google Pay for a seamless purchase experience.
Once your purchase is complete, go to the “My eSIM” section in the Simology app. Select the plan you’ve purchased, and you’ll find the QR code along with step-by-step installation instructions. Scan the QR code to install and activate your eSIM.
Go to the “My eSIM” section in the app and select your purchased plan. The QR code and installation instructions will always be available there. If you encounter any issues, reach out to our support team for assistance.
Yes, the eSIM will only handle data, while your regular SIM can continue to manage calls and messages.
You can monitor your data usage through the Simology app. The app will show your remaining balance and alert you if you’re nearing your limit.
You can easily purchase additional data directly through the Simology app or our website. Your new data plan will be activated immediately.
You can manage and switch between multiple eSIM profiles from your device settings or directly through the Simology app.
Yes, as long as your eSIM is activated beforehand, it will connect to the local network as soon as you arrive.
Go to your device settings, disable automatic network selection, and choose the preferred network manually.
Yes, you can choose a multi-country or regional plan that allows you to use the same eSIM in different destinations.
Download the Simology app or visit our website. Sign up with your email address and follow the prompts to create your account.
Yes, you can update your payment details at any time through the Simology app under the “Account Settings” section.
Our support team is available 24/7 to assist you. You can reach out to us via live chat, email (help@simology.io), or through the app’s support section.