Whether you're new to eSIM technology or looking for assistance with your current plan, this guide has all the answers you need. Browse through our FAQ categories to find solutions for your questions, from choosing a plan to managing your data usage.
1. Getting Started with Simology
What is an eSIM and how does it work?
An eSIM is a digital SIM card embedded in your device that allows you to activate a mobile plan without needing a physical SIM. It offers flexibility and convenience, perfect for global travelers.
How do I check if my device is compatible with an eSIM?
Check your device’s compatibility on the. Ensure it supports eSIM technology and is carrier unlocked.
Comparability PageCan I use an eSIM alongside my regular SIM card?
Yes, most eSIM-compatible devices support dual SIM functionality, allowing you to use your existing SIM for calls while using the eSIM for data.
2. Choosing & Purchasing a Plan
How do I select the right eSIM plan for my trip?
Browse through our country-specific data plans based on your destination and usage needs. You can choose from single-country, regional, or global plans.
Can I buy and activate my eSIM before arriving at my destination?
Yes, you can purchase and activate your eSIM ahead of time, so you’re connected the moment you land.
What payment methods are accepted?
We accept all major credit cards, as well as Apple Pay and Google Pay for a seamless purchase experience.
3. Activating & Installing Your eSIM
How do I activate my eSIM after purchasing?
Once your purchase is complete, go to the “My eSIM” section in the Simology app. Select the plan you’ve purchased, and you’ll find the QR code along with step-by-step installation instructions. Scan the QR code to install and activate your eSIM.
What should I do if I don’t see my QR code?
Go to the “My eSIM” section in the app and select your purchased plan. The QR code and installation instructions will always be available there. If you encounter any issues, reach out to our support team for assistance.
Can I activate my eSIM while still using my regular SIM?
Yes, the eSIM will only handle data, while your regular SIM can continue to manage calls and messages.
4. Managing Your eSIM & Data Plan
How can I check my data usage?
You can monitor your data usage through the Simology app. The app will show your remaining balance and alert you if you’re nearing your limit.
What happens if I run out of data?
You can easily purchase additional data directly through the Simology app or our website. Your new data plan will be activated immediately.
How do I switch between different data plans?
You can manage and switch between multiple eSIM profiles from your device settings or directly through the Simology app.
5. Travel & Connectivity
Will my eSIM work immediately upon arrival at my destination?
Yes, as long as your eSIM is activated beforehand, it will connect to the local network as soon as you arrive.
How do I select the right network if I encounter connectivity issues?
Go to your device settings, disable automatic network selection, and choose the preferred network manually.
Can I use my eSIM in multiple countries on the same trip?
Yes, you can choose a multi-country or regional plan that allows you to use the same eSIM in different destinations.
6. Account Management & Support
How do I create a Simology account?
Download the Simology app or visit our website. Sign up with your email address and follow the prompts to create your account.
Can I update my payment information?
Yes, you can update your payment details at any time through the Simology app under the “Account Settings” section.
What should I do if I need help?
Our support team is available 24/7 to assist you. You can reach out to us via live chat, email, or through the app’s support section.
