Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

Blog

Compliance 101: eKYC, Data Privacy (GD...

Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

30 Oct 2025

Business
Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

Modern travel demands instant connectivity, and eSIM makes it happen. For partners reselling or embedding Simology connectivity, the job is bigger than coverage and price. You’re handling identity checks, personal data, and operational logs across borders. This guide brings together the essentials of eSIM compliance eKYC GDPR in plain English so you can build trust with travellers while staying audit‑ready. We outline what data is genuinely needed, how to minimise risk, and how long to keep records without over‑retaining. You’ll also find checklists and pro tips for privacy‑by‑design and practical data retention schedules. If you serve travellers headed to multiple regions — from Esim United States to Esim Western Europe — your compliance posture must flex with local rules while giving a consistent, friction‑light experience. Use this as a blueprint to align your teams and vendors, and to make privacy a feature travellers can feel.

Why eKYC matters for eSIM travellers and partners

Electronic Know Your Customer (eKYC) verifies a traveller’s identity before activating service in markets where it’s required by telecom, anti‑fraud, or security regulations.

Typical triggers: - Prepaid SIM rules (many EU and APAC markets). - Roaming controls and fraud prevention. - Payment risk or chargeback mitigation for high‑value plans.

What eKYC usually collects: - Identity document data (passport, national ID, sometimes driving licence). - Face verification (selfie with liveness) to match the document. - Minimal device data to bind activation (e.g., EID/IMEI), and IP/location signals for risk scoring.

Country differences matter. For instance, some EU countries require SIM registration before first use, while the United States is generally lighter on mandatory SIM registration but robust on privacy and law enforcement requests. If your travellers are buying across Esim France, Esim Italy, or Esim Spain, your workflow should adapt to each market’s rules without making the user repeat steps. Direct travellers to options on Destinations, and ensure your backend enables compliant activation journeys per country.

GDPR and global privacy principles, distilled

GDPR sets the global benchmark for personal data protection. Even when you sell outside the EU, adopting its core principles will simplify operations and reduce risk.

Key principles to build into your eSIM flows: - Lawful basis: Most eSIM processing rests on contract (to provide service), legal obligation (where eKYC is mandated), and legitimate interests (fraud prevention). Use consent only for optional features like marketing. - Purpose limitation and minimisation: Collect only what the regulation or the service genuinely requires. Don’t repurpose identity images for unrelated analytics. - Storage limitation: Keep data only for the period needed to meet legal, tax, or dispute requirements — then delete or irreversibly anonymise. - Security and confidentiality: Encrypt at rest and in transit. Limit access by role. Maintain separation between KYC images and operational logs. - Transparency and control: Clear notices at point of capture, easy access to rights (access, rectification, deletion), and visible retention timelines.

Cross‑border transfers: - If EU/UK data leaves the EEA/UK, safeguard with adequacy decisions, Standard Contractual Clauses (SCCs) or UK IDTA as appropriate, plus transfer risk assessments and technical controls (encryption, key management).

Practical tip: Keep your Data Processing Agreement (DPA) stack tidy. You should have a DPA in place with Simology and any sub‑processors, aligned to the data you actually collect in each workflow.

Data retention and logs: what to keep, and for how long

Telecom operations generate a lot of data. You need enough to support travellers, fulfil lawful obligations, and investigate fraud — but not so much that you create unnecessary risk.

Common data categories - eKYC data: document images, extracted fields, liveness artefacts, verification outcome, and audit trail. - Activation and provisioning: EID/IMEI, ICCID, activation timestamps, plan details, order/payment references. - Network session metadata: session start/stop, cell/location approximations, volume counters (no content). - Support and compliance: consent logs, policy versions, ticket history, refunds/disputes, law enforcement requests (where applicable). - Security: access logs, API logs, fraud signals, device fingerprints.

Typical retention ranges (select minimum necessary) - eKYC images and liveness artefacts: 90 days to 24 months, depending on local mandate and dispute window. Prefer deleting images once the verification decision is final and only retaining a hashed template or verification token where admissible. - Extracted KYC data (e.g., name, document number): retain only as long as needed to meet telecom registration requirements; commonly 6–24 months, varying per country. - Activation/provisioning records: 12–24 months to support customer care, chargebacks, and lawful requests. - Network session metadata (no content): 6–12 months is typical in many markets; local law may require longer or shorter. - Billing/tax records: often 6–7 years in many jurisdictions. Store these separately and avoid bundling with KYC images. - Security and access logs: 6–18 months to support incident response and forensics.

Do not keep - Raw biometric templates or full‑resolution video beyond the shortest regulatory and operational need. - Duplicate copies of KYC images in analytics sandboxes or support tools. - Content of communications (not part of eSIM data plans) unless explicitly regulated and lawful.

Step‑by‑step: Build your retention schedule

1) Map your data: - List every field captured in eKYC, activation, usage, billing, and support.

2) Assign lawful purpose and system of record: - For each field, define why you need it and where it lives.

3) Set retention per category: - Use the shortest timeline that satisfies the strictest regulatory need for that market.

4) Automate deletion: - Implement lifecycle rules (e.g., S3 object lifecycle, database TTLs) and keep evidence of deletion in audit logs.

5) Separate storage: - Store KYC images separately from billing/usage. Restrict access via least privilege.

6) Document it: - Maintain a one‑page retention matrix per market. Keep it updated when laws change.

Pro tips - Use tokenisation: replace document numbers with irreversible tokens in everyday systems; keep the mapping in a segregated vault. - Prefer summary over detail: retain aggregate usage counters over per‑packet detail. - Time‑box support access: temporary just‑in‑time access for agents, with session recording.

Privacy‑by‑design for eSIM: a practical checklist

  • Minimise from the start: collect only the document type required for that country. If a national ID suffices, don’t ask for a passport.
  • Make it legible to travellers: show exactly why data is needed, where it’s stored, and for how long.
  • Default to the strictest market: design flows that can downgrade requirements for lighter regimes, not the other way around.
  • Secure everywhere: TLS 1.2+, encryption at rest (AES‑256 or better), HSM‑protected keys, rotating secrets.
  • Strong vendor governance: DPAs, sub‑processor lists, breach SLAs, penetration tests, and SOC 2/ISO 27001 where available.
  • Data Protection Impact Assessment (DPIA): run a DPIA for identity verification and cross‑border transfers.
  • Consent hygiene: separate toggles for marketing vs service updates; keep timestamped consent logs.
  • Traveller self‑service: portal to access/delete data where allowed, and to download invoices for expenses.

eKYC implementation options and risk control

Right‑size your eKYC to the market and plan type:

  • Document scan + liveness: standard for countries with SIM registration rules. Store verification outcome; avoid long‑term storage of the raw selfie/video.
  • Database checks: where lawful, validate against government or telco registries to avoid storing images.
  • Risk‑based flows: lighter checks for low‑risk, low‑value plans; step‑up verification if fraud signals trigger.
  • Offline fallback: for travellers with poor connectivity, enable deferred document upload with limited temporary access.
  • Re‑use safely: if a traveller verified last month for Esim North America, you may re‑use a tokenised verification to buy Esim United States without re‑capturing images, subject to local rules.

Pro tips - Hash and forget images: retain a cryptographic hash of the document image for deduplication/fraud detection, not the image itself. - Separate decisioning: store “pass/fail + reason code” in operational systems; keep raw artefacts in a secure verification vault with short retention.

Cross‑border operations: aligning US, EU, and beyond

  • EU/UK: expect SIM registration in several markets, strong GDPR rights, and tight storage limitation. Host EU resident data in the EEA/UK where possible, with SCCs for any exports.
  • United States: generally fewer mandatory KYC rules for prepaid; focus on CPNI, state privacy laws, and law enforcement response processes. Regional nuances apply.
  • APAC/MENA: several markets require passport/ID capture for SIM activation; watch for data localisation (country‑resident storage) requirements.

Keep it simple for travellers. Someone buying Esim Western Europe wants one purchase to cover France, Italy, and Spain. Behind the scenes, your systems should meet each market’s registration rules without extra friction. Offer clear guidance on Destinations and provide country‑specific help within the checkout.

What travellers expect (and notice)

  • Speed: a sub‑2 minute identity check that works on mobile.
  • Clarity: simple explanations for why an ID is needed in France versus not in the US.
  • Control: the ability to delete their account or remove a stored document when rules allow.
  • Security cues: trusted logos, clear privacy links, and no surprise re‑verification for add‑on plans.
  • Helpful coverage info: straightforward product pages like Esim France, Esim Italy, and Esim Spain that set expectations before checkout.

Partner integration with Simology

If you’re building on Simology via wholesale or bundling connectivity into your product:

  • Define roles early: who is controller vs processor for eKYC, activation, and support data.
  • Use standard endpoints: integrate identity verification and consent capture through approved APIs; don’t invent parallel data stores.
  • Align retention with us: mirror Simology’s recommended timelines and ensure automated deletion on your side.
  • Centralise help content: point travellers to the right local guidance and plan pages on Destinations.
  • Governance cadence: quarterly reviews of sub‑processors, transfers, DPIAs, and incident drills.

Explore options on For Business and get documentation, samples, and support via the Partner Hub.

Quick compliance checklists

eKYC readiness - Markets mapped: which plans require ID? - Verification vendor vetted and under DPA. - Short‑term storage of images with auto‑delete. - Decision tokens available for re‑use. - Clear traveller messaging per market.

GDPR and privacy - Lawful bases documented per data category. - Transparent notices and consent logs. - Data subject request workflow tested end‑to‑end. - Cross‑border safeguards (SCCs/IDTA) in place.

Logs and retention - Separate stores for KYC, usage, billing, and support. - Automated retention rules and deletion evidence. - Least‑privilege access with time‑boxed elevation. - Regular log integrity and access reviews.

Security - Encryption everywhere, key rotation, HSM/KMS. - MFA and SSO for all admin access. - Pen tests and vulnerability management. - Incident response runbooks and contacts maintained.

FAQ

Q1: What is eKYC in the context of eSIM? A1: eKYC is a digital identity check used before activating service in markets that require SIM registration or where you need stronger fraud protection. It typically includes scanning a government ID and a quick liveness check to confirm the document belongs to the traveller.

Q2: Do all countries require eKYC for eSIM? A2: No. Requirements vary by country and plan type. Several EU and APAC markets require registration; others, such as parts of the United States, typically do not. Check plan pages like Esim United States and regional bundles such as Esim Western Europe for local notes.

Q3: How long should we keep KYC images? A3: Keep them only as long as needed to satisfy local rules and operational needs. Many partners aim for 90 days to 12 months, deleting images once verification is final and retaining only a decision token or hash. Always separate image retention from billing/tax record retention.

Q4: What network data is retained about travellers? A4: Operational metadata such as activation timestamps, session start/stop times, and aggregated data volumes. Content of communications is not retained. Typical retention ranges from 6 to 12 months, subject to local law and support requirements.

Q5: How is GDPR handled when serving multi‑region travellers? A5: Apply GDPR principles by default: minimisation, clear purposes, storage limitation, strong security, and proper transfer safeguards (e.g., SCCs). Host EU data in the EEA/UK when possible, and use contractual and technical measures for any transfers.

Q6: Can previous eKYC be reused for repeat purchases? A6: Often, yes. If regulations allow, store a tokenised verification result and reuse it for future activations (e.g., moving from Esim North America to Esim United States), avoiding another document capture. Respect market‑specific rules and set an expiry for reuse.

Next step: Access implementation guides, sample DPAs, and integration support via the Simology Partner Hub.

Read more blogs

Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025
UK ↔ EU Roaming in 2025: What Travelers Pay Post‑Brexit

UK ↔ EU Roaming in 2025: What Travelers Pay Post‑Brexit

Planning a 2025 trip between the UK and Europe? Post‑Brexit roaming is no longer one-size-fits-all. “Roam like at home” rules don’t bind UK networks in the EU or EU networks in the UK. Instead, each operator sets its own prices, fair‑use limits and speed policies. For travellers, that means possible daily fees, monthly passes, per‑GB surcharges, or generous inclusions—depending entirely on your plan. This guide explains what UK and EU residents can expect, where the gotchas hide (fair‑use is the big one), and how to avoid bill shock with simple steps and flexible eSIMs. We’ll also compare typical scenarios: a weekend city break, a two‑week holiday and a month‑long workation. If you only remember three things: check your plan’s EU/UK zone and caps, control roaming in your phone settings, and consider a local or regional eSIM to lock in predictable data costs.For local and regional options, browse country or bundle plans via Destinations, including Esim France, Esim Spain, Esim Italy and Esim Western Europe.The quick answer: uk eu roaming charges 2025 at a glanceUK residents in the EU: Expect either a daily fee (often around £2/day), a monthly/30‑day pass, or “included roaming” with a fair‑use data cap (commonly 12–25 GB). Exceed the cap and you may pay per‑GB surcharges or see speeds throttled.EU residents in the UK: No EU‑wide mandate to include the UK. Many EU operators keep the UK in their top roaming zone, but some don’t. You may see day passes (€1–€3/day), per‑GB surcharges, or full inclusion with a fair‑use cap similar to EU “roam like at home”.Calls and texts: Outgoing calls/texts often follow your roaming zone price list; incoming calls may be free or charged depending on your operator’s UK/EU policy.Speed: Some plans cap roaming at 3G/4G or throttle after a threshold; 5G roaming may require a premium plan.eSIMs: Local/regional eSIMs can undercut day fees on trips longer than 3–5 days and give you predictable data pricing.What changed after Brexit?The EU’s “roam like at home” rules no longer apply to UK networks, and the UK is a third country for EU operators.Since 2021, UK and EU operators are free to set their own roaming terms for each other’s markets.Many networks reintroduced fees or limits, but competitive pressure means some still include EU/UK roaming with fair‑use caps.Consumer protections (spend alerts, bill limits) vary by operator and country; they are not uniform across UK and EU anymore.Scenario 1: UK resident travelling to the EUWhat you may payDaily roaming fees: Common on consumer plans; typically applied per day of use. Good for short trips, expensive for longer stays.30‑day passes: A set fee for a block of days; better value for two‑week+ travel.Included roaming with caps: Some plans include EU roaming but impose a fair‑use data limit (e.g., 12–25 GB per billing cycle). Exceed it and you may pay per‑GB or face throttling.Pay‑per‑use: Usually the riskiest; per‑MB or per‑minute rates add up quickly.Pro tips: - Ask your network if tethering counts towards any separate roaming cap; it often does. - Check whether voicemail retrieval from abroad is chargeable; it often is. Consider turning off voicemail before you go.Fair‑use nuance for UK subscribers“Fair‑use” for UK customers in the EU is entirely operator‑defined. Expect: - A monthly roaming data cap (even if you have unlimited data at home). - Reasonable usage rules on duration/ratio (e.g., roaming more than domestic use over a few months may trigger surcharges). - Potential speed management (e.g., priority at home, lower priority when roaming).A simple pre‑trip checklist (UK → EU)Confirm your EU roaming zone and pricing: check daily fees, 30‑day passes, per‑GB rates and any voice/SMS charges.Find your data fair‑use cap and what happens after it (surcharge, throttle or stop).Set a roaming spend cap or alerts in your account/app.Update device OS and apps over Wi‑Fi before travel.In Mobile Data settings, disable background refresh for heavy apps (cloud photos, auto‑updates).Consider an eSIM for predictable data costs: - Single country: Esim France, Esim Spain, Esim Italy - Multi‑country: Esim Western EuropeSet your phone to Data Roaming ON only for the plan you intend to use (see dual‑SIM tips below).Save essential offline maps and boarding passes; they’re data‑light insurance.Scenario 2: EU resident visiting the UKDoes EU “roam like at home” apply in Britain?No. EU rules apply within the EU/EEA. The UK is outside the regime, so inclusion is up to your operator. Many EU providers still treat the UK as top‑tier roaming with similar pricing to EU roaming, often with a fair‑use cap, but there is no guarantee.What you may payDay passes: Common (€1–€3/day or bundled).Included roaming with a fair‑use cap: Similar to your EU allowance, but the cap may be lower outside EU/EEA.Per‑GB or per‑minute charges: If the UK is in a higher zone, costs can be steep.Pro tips: - Check whether receiving calls in the UK is free on your plan; outside EU rules, some operators charge. - Watch for 5G access; you may get 4G only unless your plan explicitly supports 5G roaming in the UK. - If you’re transiting North America on the same trip, consider a separate regional plan like Esim North America or Esim United States.Fair‑use policies: what they actually meanFair‑use is the main cause of bill surprises in 2025:Data caps despite “unlimited”: Even if your domestic plan is unlimited, roaming may be capped per billing cycle. After the cap, networks typically charge per‑GB or slow you down.Duration and residency checks: Some operators monitor how long you roam vs. use at home. Long‑term or predominant roaming can trigger extra charges or warnings.Tethering and hotspots: Often allowed but count toward the same cap; some plans restrict hotspot use while roaming.Speed and traffic management: Roaming may be de‑prioritised at busy times; a few plans offer 5G roaming only on premium tiers.Practical rule: If you rely on maps, ride‑hailing, messaging and light browsing, 5–10 GB per week is comfortable. Streaming video at high resolution eats that quickly; download content over Wi‑Fi.Bill‑shock prevention checklistSet a hard spend cap and enable roaming alerts in your account/app.Turn off voicemail or avoid retrieving messages from abroad if chargeable.Disable automatic app updates and cloud photo backups on mobile data.Limit video to Wi‑Fi; pre‑download playlists and shows.Prefer Wi‑Fi calling or data‑based calls; check what your plan charges for voice roaming in the UK/EU.Use a local/regional eSIM for data to avoid per‑GB roaming charges and keep your primary SIM for calls/SMS only.Keep an eye on usage in your phone and your provider’s app; both meters help.Know emergency numbers: 112 works across the EU; 999/112 in the UK.eSIMs that beat day feesFor trips longer than a few days, a local or regional eSIM typically wins on cost and control:Single‑country eSIMs: Ideal for city breaks and fixed itineraries.Esim FranceEsim SpainEsim ItalyMulti‑country bundles: Great for rail trips or multi‑stop itineraries.Esim Western EuropeBeyond Europe on the same ticket:Esim United StatesEsim North AmericaBrowse all supported markets via Destinations.Benefits: - Predictable, prepaid data with clear allowance and validity. - Keep your home SIM active for calls/SMS and 2FA. - Instant setup via QR code; no store visits.Worked examples: what’s cheaper?5‑day city break (UK → EU): Daily roaming at ~£2/day ≈ £10 if you only need light data. A 3–5 GB local eSIM is competitive and often faster; choose eSIM if you expect navigation, social and a bit of streaming.2‑week holiday (EU → UK): Day fees add up. A 10–20 GB eSIM commonly beats daily charges and avoids fair‑use surprises, especially for families tethering tablets.1‑month workation: Passes or included roaming caps are often exceeded mid‑month. A regional eSIM with a larger allowance is usually most economical and simpler to manage.How to run dual‑SIM the smart wayMost recent iPhone/Android models support eSIM alongside your physical SIM.Step‑by‑step: 1. Buy and install your travel eSIM while on Wi‑Fi before departure. 2. Label lines (e.g., “Home” and “Travel”) in your phone settings. 3. Set “Mobile Data” to the Travel eSIM; leave “Default Voice Line” as Home so people can still reach your number. 4. Turn Data Roaming ON for the Travel eSIM, OFF for the Home SIM. 5. Enable Wi‑Fi Calling on your Home SIM if supported to lower call costs when on Wi‑Fi. 6. After the trip, switch Mobile Data back to Home and delete/disable the travel eSIM if it was a one‑off plan.Pro tips: - Keep iMessage/WhatsApp tied to your home number so contacts don’t lose you. - If your bank uses SMS 2FA, keeping the home SIM active avoids lockouts.For teams and partnersManaging staff travel across multiple markets? Centralise spend and control with Simology’s For Business.Travel brands and resellers can integrate eSIMs and earn via our Partner Hub.FAQ: UK ↔ EU roaming in 2025Q: Are uk eu roaming charges 2025 capped by law? A: No single cap applies across the board. Charges and alerts are operator‑specific. You can usually set spend caps in your account to avoid surprises.Q: Do I still get free EU roaming with a UK plan? A: Some UK plans include EU roaming with fair‑use limits; others charge daily fees or sell passes. Check your exact plan’s roaming zone, cap and post‑cap policy.Q: As an EU resident, is roaming in the UK included like the EU? A: Not by EU mandate. Many operators still include the UK in a top zone with a fair‑use cap, but it’s not guaranteed. Review your provider’s UK zone pricing before travel.Q: Will I have 5G when roaming? A: Sometimes. 5G roaming depends on your plan and roaming agreements. Many plans default to 4G abroad, with 5G on select or premium tiers.Q: Can I keep my number for calls while using a data eSIM? A: Yes. Use dual‑SIM: set data to your travel eSIM and keep your home SIM for voice/SMS. Enable Wi‑Fi Calling to reduce voice costs where supported.Q: How much data do I need for a week? A: Light users (maps, messaging, browsing) typically use 3–5 GB/week. Add streaming or tethering and plan for 8–12 GB/week.Next step: Plan your route and lock in predictable costs with a regional plan like Esim Western Europe or explore country options via Destinations.

29 Oct 2025
Black Friday/Cyber Week Deals 2025: Up to 25% Off Regional eSIMs

Black Friday/Cyber Week Deals 2025: Up to 25% Off Regional eSIMs

Planning a late‑2025 or early‑2026 trip? Our biggest mobile data sale of the year is here. During Black Friday and Cyber Week 2025, you’ll get up to 25% off selected regional and multi‑country eSIMs—ideal for cross‑border itineraries where you don’t want to juggle SIM cards or cling to patchy airport Wi‑Fi. Whether you’re city‑hopping in Europe or covering multiple states across North America, these esim black friday deals help you stay online for less.The highlights: tiered discounts based on coverage and duration, straightforward checkout, and quick set‑up on compatible iPhone, Google Pixel and Samsung devices. Not sure which plan suits your route? We’ve included clear bundle recommendations by trip length and a step‑by‑step to activate without stress. Popular picks include Esim Western Europe and Esim North America. Browse all countries and regions on Destinations, then lock in your discount before the countdown hits zero.The sale at a glanceSale window: 00:01 Friday 28 November 2025 to 23:59 Monday 1 December 2025 (local time).Discount tiers (selected products):Single‑country essentials: up to 10–15% offRegional passes (multi‑country): up to 25% offLong‑stay bundles (30+ days): up to 20% offEligible ranges include popular Europe and North America options like Esim Western Europe and Esim North America, plus single‑country deals for Esim United States, Esim France, Esim Italy and Esim Spain.How to claim: discounts are clearly shown on product pages during the sale window. If a checkout code is displayed on the banner, apply it at checkout; otherwise the discount auto‑applies.For teams and frequent travellers: consolidated billing and volume options are available via For Business. Affiliate and partner access via Partner Hub.Countdown: Starts 28 Nov, ends 1 Dec 2025. When it’s over, prices revert—no rain checks.What should you buy? Recommendations by trip lengthChoose the plan that matches the number of countries and days you’ll actually use, not just the headline data allowance. Here’s how to pick efficiently.Weekend city break (3–5 days)Staying put in one country? Choose a single‑country plan:Esim France for Paris, Lyon, MarseilleEsim Italy for Rome, Milan, VeniceEsim Spain for Barcelona, Madrid, SevilleCrossing a border for a day trip? A regional pass like Esim Western Europe avoids mid‑trip SIM swaps and typically works out cheaper than buying two separate singles.Tip: For short breaks, a smaller data pack (3–5 GB) is usually enough if you cache maps and use hotel Wi‑Fi.One to two weeks (7–14 days) with light country‑hoppingEurope: Esim Western Europe covers popular Schengen routes (France‑Belgium‑Netherlands, Spain‑Portugal, Italy‑France‑Switzerland). The Black Friday tier makes the per‑day cost very efficient versus two singles.North America: Esim North America is ideal if you’re mixing the United States and Canada in one trip. If you’re only in the US, see Esim United States.Tip: If you expect heavy navigation and social media, aim for 10–15 GB over two weeks. Video calling and hotspotting can double usage quickly.Three to four weeks, multi‑country road or railEurope backpacking or rail pass: Choose a larger Esim Western Europe allowance to avoid mid‑trip top‑ups. The sale’s up to 25% off on regional bundles is built for this scenario.Canada–US–Mexico loops: Esim North America prevents border‑related service interruptions and multiple APN configurations.Tip: Check if your route crosses areas with weaker coverage; having multiple partner networks in a regional plan helps.Work trip or “workation” (2–6 weeks, tethering required)Consider long‑stay or higher‑GB regional plans, even if you’ll stay in one country. The policy flexibility can be better for hotspot use across devices.Need multiple lines, pooled data, or centralised invoicing? Set up via For Business. You’ll still benefit from Black Friday pricing during the window.How to claim your esim black friday dealsFollow this quick workflow to lock in the discount and avoid activation headaches.Step‑by‑step checkoutGo to Destinations and select your country or region (e.g., Esim Western Europe or Esim North America).Pick the data allowance and validity that matches your dates.Add to cart. During the sale window, the discounted price appears automatically. If an on‑site promo code is shown, enter it at checkout.Complete payment using your preferred method. You’ll receive your eSIM (QR code or activation code) by email and in your account.Pre‑trip checklist (5 minutes)Confirm device eSIM compatibility (iPhone XR or later; Google Pixel 3 or later; modern Samsung Galaxy models).Update your device to the latest OS.Download or print your eSIM QR code as a backup.Turn off “Data Roaming” on your physical SIM to avoid bill shock.Note your travel day; you’ll activate on arrival to maximise validity.Installing and activating on arrivaliPhone: 1. Settings > Mobile Data > Add eSIM > Use QR code. 2. Label the line (e.g., “Travel eSIM”). 3. Set “Mobile Data” to the eSIM and leave your primary line for calls/WhatsApp if needed. 4. Enable Data Roaming for the eSIM line.Android (Pixel/Samsung, menus may vary): 1. Settings > Network & Internet > SIMs > + Add eSIM > Use QR code. 2. Select the eSIM for Mobile Data and enable roaming.APN: Most plans auto‑configure. If not, the APN is supplied in your eSIM email—enter it under Mobile Data Network.Test: Open a browser to verify. If needed, toggle Airplane Mode off/on once.Pro tip: Activate over stable Wi‑Fi at the airport or hotel lobby for the smoothest set‑up.Ways to save more (and avoid common pitfalls)Match plan to route, not just price. Regional passes can beat single‑country pricing once you add a second border.Buy before you fly. Sale prices end at 23:59 on Cyber Monday—complete purchase even if you’ll activate later.Don’t overbuy data. Track usage in your phone settings. If you need more, top up or purchase another eSIM rather than paying for a huge allowance you won’t use.Keep your home number active for OTPs. Set your physical SIM to “Calls & SMS only” and the eSIM to “Data only.”Tether wisely. Hotspot is supported on most plans, but streaming in HD will burn data quickly.For teams, consolidate. Use For Business for shared budgets and central billing; you’ll still capture sale pricing within the window.Partners and creators: access assets and referral tracking via Partner Hub.Popular regional picks this seasonEsim Western Europe: Ideal for France, Italy, Spain, Portugal, Germany and neighbours—perfect for rail itineraries and festive markets.Esim North America: Seamless data across the United States, Canada and selected neighbouring territories—good for coast‑to‑coast drives and ski trips.Esim United States: Strong coverage for major cities and national parks; great value if you’re US‑only.Esim France, Esim Italy, Esim Spain: Single‑country best‑sellers for winter sun, food trips and art weekends.Browse all options on Destinations.FAQ: Black Friday/Cyber Week eSIMsCan I keep my WhatsApp number while using an eSIM? Yes. Set your primary line for calls/SMS and use the travel eSIM for data. WhatsApp and iMessage typically keep your existing number.When should I activate my eSIM? Install anytime, but activate (turn on data roaming on the eSIM) on arrival to start the validity clock. This preserves days if your flight is delayed.Does tethering/hotspot work? On most plans, yes. It depends on the local network policy. If hotspotting matters (for laptop work), choose a plan that explicitly supports it and consider a larger allowance.What happens if I run out of data mid‑trip? You can purchase an additional pack or a fresh eSIM for the same destination. Activation is near‑instant—keep Wi‑Fi handy for the download.Can I get an invoice for my company? Absolutely. Use For Business for centralised billing and exports, or contact support after purchase for a VAT/GST invoice where applicable.Which destinations are covered? See the full, live list on Destinations and region pages like Esim Western Europe and Esim North America.Key terms and conditionsOffer valid 00:01 Fri 28 Nov 2025–23:59 Mon 1 Dec 2025 (local time).“Up to 25% off” applies to selected regional and multi‑country eSIM products; other products may have lower discounts or be excluded.Discounts are visible on product pages during the sale window. If a promo code is displayed on‑site, it must be entered at checkout.Not combinable with other promotions or partner‑specific pricing unless explicitly stated.eSIMs can be installed later; activation typically occurs on first connection in‑country. Unused/unnactivated eSIMs are subject to the standard refund policy.Network availability, speeds and features (e.g., hotspot) vary by local carrier and location.Next step: Compare coverage and sale prices by country or region on Destinations, then secure your plan before the Cyber Week countdown ends.

29 Oct 2025