Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

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Compliance 101: eKYC, Data Privacy (GD...

Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

30 Oct 2025

Business
Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

Modern travel demands instant connectivity, and eSIM makes it happen. For partners reselling or embedding Simology connectivity, the job is bigger than coverage and price. You’re handling identity checks, personal data, and operational logs across borders. This guide brings together the essentials of eSIM compliance eKYC GDPR in plain English so you can build trust with travellers while staying audit‑ready. We outline what data is genuinely needed, how to minimise risk, and how long to keep records without over‑retaining. You’ll also find checklists and pro tips for privacy‑by‑design and practical data retention schedules. If you serve travellers headed to multiple regions — from Esim United States to Esim Western Europe — your compliance posture must flex with local rules while giving a consistent, friction‑light experience. Use this as a blueprint to align your teams and vendors, and to make privacy a feature travellers can feel.

Why eKYC matters for eSIM travellers and partners

Electronic Know Your Customer (eKYC) verifies a traveller’s identity before activating service in markets where it’s required by telecom, anti‑fraud, or security regulations.

Typical triggers: - Prepaid SIM rules (many EU and APAC markets). - Roaming controls and fraud prevention. - Payment risk or chargeback mitigation for high‑value plans.

What eKYC usually collects: - Identity document data (passport, national ID, sometimes driving licence). - Face verification (selfie with liveness) to match the document. - Minimal device data to bind activation (e.g., EID/IMEI), and IP/location signals for risk scoring.

Country differences matter. For instance, some EU countries require SIM registration before first use, while the United States is generally lighter on mandatory SIM registration but robust on privacy and law enforcement requests. If your travellers are buying across Esim France, Esim Italy, or Esim Spain, your workflow should adapt to each market’s rules without making the user repeat steps. Direct travellers to options on Destinations, and ensure your backend enables compliant activation journeys per country.

GDPR and global privacy principles, distilled

GDPR sets the global benchmark for personal data protection. Even when you sell outside the EU, adopting its core principles will simplify operations and reduce risk.

Key principles to build into your eSIM flows: - Lawful basis: Most eSIM processing rests on contract (to provide service), legal obligation (where eKYC is mandated), and legitimate interests (fraud prevention). Use consent only for optional features like marketing. - Purpose limitation and minimisation: Collect only what the regulation or the service genuinely requires. Don’t repurpose identity images for unrelated analytics. - Storage limitation: Keep data only for the period needed to meet legal, tax, or dispute requirements — then delete or irreversibly anonymise. - Security and confidentiality: Encrypt at rest and in transit. Limit access by role. Maintain separation between KYC images and operational logs. - Transparency and control: Clear notices at point of capture, easy access to rights (access, rectification, deletion), and visible retention timelines.

Cross‑border transfers: - If EU/UK data leaves the EEA/UK, safeguard with adequacy decisions, Standard Contractual Clauses (SCCs) or UK IDTA as appropriate, plus transfer risk assessments and technical controls (encryption, key management).

Practical tip: Keep your Data Processing Agreement (DPA) stack tidy. You should have a DPA in place with Simology and any sub‑processors, aligned to the data you actually collect in each workflow.

Data retention and logs: what to keep, and for how long

Telecom operations generate a lot of data. You need enough to support travellers, fulfil lawful obligations, and investigate fraud — but not so much that you create unnecessary risk.

Common data categories - eKYC data: document images, extracted fields, liveness artefacts, verification outcome, and audit trail. - Activation and provisioning: EID/IMEI, ICCID, activation timestamps, plan details, order/payment references. - Network session metadata: session start/stop, cell/location approximations, volume counters (no content). - Support and compliance: consent logs, policy versions, ticket history, refunds/disputes, law enforcement requests (where applicable). - Security: access logs, API logs, fraud signals, device fingerprints.

Typical retention ranges (select minimum necessary) - eKYC images and liveness artefacts: 90 days to 24 months, depending on local mandate and dispute window. Prefer deleting images once the verification decision is final and only retaining a hashed template or verification token where admissible. - Extracted KYC data (e.g., name, document number): retain only as long as needed to meet telecom registration requirements; commonly 6–24 months, varying per country. - Activation/provisioning records: 12–24 months to support customer care, chargebacks, and lawful requests. - Network session metadata (no content): 6–12 months is typical in many markets; local law may require longer or shorter. - Billing/tax records: often 6–7 years in many jurisdictions. Store these separately and avoid bundling with KYC images. - Security and access logs: 6–18 months to support incident response and forensics.

Do not keep - Raw biometric templates or full‑resolution video beyond the shortest regulatory and operational need. - Duplicate copies of KYC images in analytics sandboxes or support tools. - Content of communications (not part of eSIM data plans) unless explicitly regulated and lawful.

Step‑by‑step: Build your retention schedule

1) Map your data: - List every field captured in eKYC, activation, usage, billing, and support.

2) Assign lawful purpose and system of record: - For each field, define why you need it and where it lives.

3) Set retention per category: - Use the shortest timeline that satisfies the strictest regulatory need for that market.

4) Automate deletion: - Implement lifecycle rules (e.g., S3 object lifecycle, database TTLs) and keep evidence of deletion in audit logs.

5) Separate storage: - Store KYC images separately from billing/usage. Restrict access via least privilege.

6) Document it: - Maintain a one‑page retention matrix per market. Keep it updated when laws change.

Pro tips - Use tokenisation: replace document numbers with irreversible tokens in everyday systems; keep the mapping in a segregated vault. - Prefer summary over detail: retain aggregate usage counters over per‑packet detail. - Time‑box support access: temporary just‑in‑time access for agents, with session recording.

Privacy‑by‑design for eSIM: a practical checklist

  • Minimise from the start: collect only the document type required for that country. If a national ID suffices, don’t ask for a passport.
  • Make it legible to travellers: show exactly why data is needed, where it’s stored, and for how long.
  • Default to the strictest market: design flows that can downgrade requirements for lighter regimes, not the other way around.
  • Secure everywhere: TLS 1.2+, encryption at rest (AES‑256 or better), HSM‑protected keys, rotating secrets.
  • Strong vendor governance: DPAs, sub‑processor lists, breach SLAs, penetration tests, and SOC 2/ISO 27001 where available.
  • Data Protection Impact Assessment (DPIA): run a DPIA for identity verification and cross‑border transfers.
  • Consent hygiene: separate toggles for marketing vs service updates; keep timestamped consent logs.
  • Traveller self‑service: portal to access/delete data where allowed, and to download invoices for expenses.

eKYC implementation options and risk control

Right‑size your eKYC to the market and plan type:

  • Document scan + liveness: standard for countries with SIM registration rules. Store verification outcome; avoid long‑term storage of the raw selfie/video.
  • Database checks: where lawful, validate against government or telco registries to avoid storing images.
  • Risk‑based flows: lighter checks for low‑risk, low‑value plans; step‑up verification if fraud signals trigger.
  • Offline fallback: for travellers with poor connectivity, enable deferred document upload with limited temporary access.
  • Re‑use safely: if a traveller verified last month for Esim North America, you may re‑use a tokenised verification to buy Esim United States without re‑capturing images, subject to local rules.

Pro tips - Hash and forget images: retain a cryptographic hash of the document image for deduplication/fraud detection, not the image itself. - Separate decisioning: store “pass/fail + reason code” in operational systems; keep raw artefacts in a secure verification vault with short retention.

Cross‑border operations: aligning US, EU, and beyond

  • EU/UK: expect SIM registration in several markets, strong GDPR rights, and tight storage limitation. Host EU resident data in the EEA/UK where possible, with SCCs for any exports.
  • United States: generally fewer mandatory KYC rules for prepaid; focus on CPNI, state privacy laws, and law enforcement response processes. Regional nuances apply.
  • APAC/MENA: several markets require passport/ID capture for SIM activation; watch for data localisation (country‑resident storage) requirements.

Keep it simple for travellers. Someone buying Esim Western Europe wants one purchase to cover France, Italy, and Spain. Behind the scenes, your systems should meet each market’s registration rules without extra friction. Offer clear guidance on Destinations and provide country‑specific help within the checkout.

What travellers expect (and notice)

  • Speed: a sub‑2 minute identity check that works on mobile.
  • Clarity: simple explanations for why an ID is needed in France versus not in the US.
  • Control: the ability to delete their account or remove a stored document when rules allow.
  • Security cues: trusted logos, clear privacy links, and no surprise re‑verification for add‑on plans.
  • Helpful coverage info: straightforward product pages like Esim France, Esim Italy, and Esim Spain that set expectations before checkout.

Partner integration with Simology

If you’re building on Simology via wholesale or bundling connectivity into your product:

  • Define roles early: who is controller vs processor for eKYC, activation, and support data.
  • Use standard endpoints: integrate identity verification and consent capture through approved APIs; don’t invent parallel data stores.
  • Align retention with us: mirror Simology’s recommended timelines and ensure automated deletion on your side.
  • Centralise help content: point travellers to the right local guidance and plan pages on Destinations.
  • Governance cadence: quarterly reviews of sub‑processors, transfers, DPIAs, and incident drills.

Explore options on For Business and get documentation, samples, and support via the Partner Hub.

Quick compliance checklists

eKYC readiness - Markets mapped: which plans require ID? - Verification vendor vetted and under DPA. - Short‑term storage of images with auto‑delete. - Decision tokens available for re‑use. - Clear traveller messaging per market.

GDPR and privacy - Lawful bases documented per data category. - Transparent notices and consent logs. - Data subject request workflow tested end‑to‑end. - Cross‑border safeguards (SCCs/IDTA) in place.

Logs and retention - Separate stores for KYC, usage, billing, and support. - Automated retention rules and deletion evidence. - Least‑privilege access with time‑boxed elevation. - Regular log integrity and access reviews.

Security - Encryption everywhere, key rotation, HSM/KMS. - MFA and SSO for all admin access. - Pen tests and vulnerability management. - Incident response runbooks and contacts maintained.

FAQ

Q1: What is eKYC in the context of eSIM? A1: eKYC is a digital identity check used before activating service in markets that require SIM registration or where you need stronger fraud protection. It typically includes scanning a government ID and a quick liveness check to confirm the document belongs to the traveller.

Q2: Do all countries require eKYC for eSIM? A2: No. Requirements vary by country and plan type. Several EU and APAC markets require registration; others, such as parts of the United States, typically do not. Check plan pages like Esim United States and regional bundles such as Esim Western Europe for local notes.

Q3: How long should we keep KYC images? A3: Keep them only as long as needed to satisfy local rules and operational needs. Many partners aim for 90 days to 12 months, deleting images once verification is final and retaining only a decision token or hash. Always separate image retention from billing/tax record retention.

Q4: What network data is retained about travellers? A4: Operational metadata such as activation timestamps, session start/stop times, and aggregated data volumes. Content of communications is not retained. Typical retention ranges from 6 to 12 months, subject to local law and support requirements.

Q5: How is GDPR handled when serving multi‑region travellers? A5: Apply GDPR principles by default: minimisation, clear purposes, storage limitation, strong security, and proper transfer safeguards (e.g., SCCs). Host EU data in the EEA/UK when possible, and use contractual and technical measures for any transfers.

Q6: Can previous eKYC be reused for repeat purchases? A6: Often, yes. If regulations allow, store a tokenised verification result and reuse it for future activations (e.g., moving from Esim North America to Esim United States), avoiding another document capture. Respect market‑specific rules and set an expiry for reuse.

Next step: Access implementation guides, sample DPAs, and integration support via the Simology Partner Hub.

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EU Long Stays: Fair‑Use for Nomads & Students (90/180‑Day Rule)

EU Long Stays: Fair‑Use for Nomads & Students (90/180‑Day Rule)

Planning a long stretch around Europe? Here’s the traveller‑first guide to EU fair use on long stays. Confusion often comes from mixing two different systems: immigration rules (the Schengen 90/180‑day stay limit) and telecom rules (EU roaming fair use). They are not the same. Immigration limits how long you can stay. Telecom fair use limits how long you can roam on an EU plan before surcharges kick in. If you’re a student with local residency, you’re treated differently to a roaming nomad bouncing between countries. And regional eSIMs add a third option that avoids most “home vs abroad” checks altogether. This guide cuts through the jargon with plain‑English explanations, examples you can copy, and practical checklists to keep your connectivity clean and cost‑predictable. If you just want a solution: country eSIMs are best when you settle in one place; regional EU eSIMs shine for multi‑country hops. Keep reading for the details and how to choose.The quick version: Fair‑use vs 90/18090/180 rule: Immigration. Most visa‑exempt visitors can stay in the Schengen Area up to 90 days in any 180‑day period. Nothing to do with mobile plans.EU roaming fair use: Telecom. EU/EEA operators let their customers “roam like at home” across the EU. To stop permanent roaming, they can apply fair‑use checks over a four‑month window and, if triggered, add regulated surcharges after warning you.Regional travel eSIMs: These are made for roaming. They don’t rely on EU “roam like at home” privileges, so the home‑vs‑abroad test usually doesn’t apply. Instead, your limit is the plan’s validity and data allowance.For country coverage quirks (e.g., Switzerland, UK post‑Brexit), see Destinations.What the EU fair‑use policy actually says (for travellers)EU “Roam Like at Home” (RLAH) protects EU/EEA subscribers using their home mobile plan around the bloc. It applies primarily if you hold an EU plan with an EU operator.The home‑presence and usage test (4‑month window)Your EU operator can watch usage over at least four months. If both are true, they may flag permanent roaming:1) You’ve been more time “abroad” than “at home,” and2) You used more data while roaming than you did at home.If they detect this, they must warn you and give at least 14 days to change your pattern (e.g., use the line domestically or reduce roaming). If nothing changes, they can add small, regulated surcharges on roaming usage. Your service isn’t cut off, but costs rise.Data caps on “unlimited” plans while roamingIf your domestic plan is unlimited or very cheap per GB, your operator can set a specific fair‑use roaming data allowance, calculated from your plan price and EU wholesale caps. The allowance and any out‑of‑bundle surcharge must be clearly communicated. Always read the roaming section of your tariff.Residency or “stable links”Operators can ask for proof of residency or stable links (study, work) when you buy or keep a domestic plan. This isn’t immigration control; it’s to ensure domestic plans aren’t used as permanent roaming products.Warnings and surchargesYou’ll receive a warning before any fair‑use surcharge applies.Surcharges are capped by EU rules and reviewed periodically.Paying a surcharge doesn’t fix the root cause. If your lifestyle is long‑term roaming, reconsider your setup (see below).Note: RLAH covers EU/EEA. It does not automatically include Switzerland or the UK. Check Destinations before you go.Residency vs roaming: which bucket are you in?Students with a local contract (resident or stable link)If you study in, say, France and sign up for a French mobile plan using local documentation, France becomes your “home” for that line. Your everyday use in France typically outweighs your time abroad, so your weekend trips to Spain or a fortnight in Italy sit comfortably within fair use. For deeper country fit, see Esim France, Esim Spain and Esim Italy.Digital nomads and long‑stay visitors (non‑resident)If you don’t have EU residency and you rely on a single EU domestic SIM while rarely returning to its home country, you’re likely to trip the fair‑use test after a few months. Two cleaner options:Use country eSIMs in each country you stay in for a month or two; orUse a regional travel eSIM designed for roaming around Europe.How regional eSIMs fit into long staysRegional travel eSIMs are built for cross‑border use. Instead of offering a domestic plan with RLAH, they provide roaming access in multiple countries from day one. This sidesteps the “domestic vs roaming” test entirely.Multi‑country coverage: A single profile that works across much of the EU. See Esim Western Europe for a practical one‑SIM solve when you’re rotating through EU hubs.Validity and data: Plans come with defined validity (e.g., 15–90 days) and data buckets. If you run out, top up or add another plan—no residency checks.Outside the EU: Heading to or from North America? Pair your Europe plan with Esim North America or set up before you fly with Esim United States.When you’re staying a whole term in one country, a local eSIM can be cheaper for heavy data. For multi‑country months, regional usually wins on simplicity.When to choose a country eSIM vs a regional EU eSIMChoose a country eSIM when:You’ll spend 30+ days in one country and use lots of data.You need local rates for domestic calls or long‑term top‑ups.Example pages: Esim France, Esim Italy, Esim Spain.Choose a regional EU eSIM when:You’ll cross borders frequently (e.g., 3–6 countries over 2–4 months).You prefer one number/data plan to manage across the trip.See: Esim Western Europe.Use dual‑SIM: keep your primary line for authentication calls/SMS, and set the travel eSIM as your data line.Step‑by‑step: Students (semester or year abroad)1) Get a local plan in your host country- Sign up with local ID/student proof. Your host country becomes “home” for that plan.2) Read the roaming section of your tariff- Note any roaming data caps and the four‑month fair‑use window.3) Use your host‑country SIM domestically most of the time- Weekend trips are fine. Long multi‑month trips outside your host country might trigger warnings.4) Add a regional eSIM for holiday stretches- If you’ll travel for several weeks, switch your data line to Esim Western Europe to avoid breaching your domestic plan’s fair‑use pattern.5) Keep alerts on- Don’t ignore SMS warnings. You usually get at least 14 days to adjust your usage before surcharges apply.6) Check non‑EU neighbours- UK/Switzerland often sit outside inclusive roaming. Verify on Destinations before you go.Step‑by‑step: Digital nomads (90–180 days across EU)1) Decide your pattern- Many short stays in multiple countries? Start with a regional plan. One or two long stops? Mix in country eSIMs for each stop.2) Set up before you move- Install the eSIM profile while you have reliable Wi‑Fi. Test with a small top‑up.3) Use dual‑SIM smartly- Keep your home SIM active for 2FA/texts. Set the travel eSIM as the default for data.4) Rotate plans, not penalties- Regional eSIMs like Esim Western Europe are priced for roaming and won’t run into EU “permanent roaming” tests. When staying put, switch to the local country plan (e.g., Esim Spain).5) Avoid long‑term reliance on a single EU domestic plan- If you don’t live there, the four‑month fair‑use pattern will likely catch up and add surcharges.6) Leaving or arriving via the US/Canada?- Bridge the gap with Esim North America or sort stateside coverage with Esim United States.Worked examplesStudent in France, 9 months, frequent tripsYou take a French plan as your main line. You spend most days in France, with occasional weekends in Spain/Italy. You remain well within fair use. For a four‑week summer rail trip, you add Esim Western Europe for data and keep the French SIM for calls/SMS.Nomad, 5 months, 5 countriesMonth in Portugal, then Spain, France, Belgium, Netherlands. You use a regional plan for months 1–3. For months 4–5, because you’re stationary and need more data, you add Esim Spain and Esim France during those longer stays. No EU domestic fair‑use checks apply to your regional eSIM; the country eSIMs are priced for local use when you’re settled.US visitor, 2 months in Italy with side tripsYou keep your US number active for banking but avoid pricey long‑term roaming on your domestic US plan. You install Esim Italy for the base month and add a short regional top‑up for a two‑week loop through neighbouring countries.Pro tips to stay compliant and connectedTrack days and data: set a calendar reminder every time you cross a border and use your phone’s data counter per SIM.Respect SMS warnings: they are your early‑warning system before surcharges.Prefer Wi‑Fi calling and messaging apps for cross‑border calls.Use hotspot sparingly if your plan restricts tethering.Check country exceptions on Destinations before visiting microstates or non‑EU neighbours.Business travellers: corporate pools can smooth roaming costs—see For Business or partner with us via the Partner Hub.FAQQ1: Does the Schengen 90/180‑day rule limit my mobile usage?A: No. 90/180 is immigration. EU telecom fair use is separate. You could be within your visa limit yet still trigger a roaming fair‑use surcharge—or vice versa.Q2: How long can I roam on an EU domestic plan before fair‑use kicks in?A: Operators check at least a four‑month window. If, in that period, you spend more time and use more data abroad than at home, they can warn you and later add regulated surcharges.Q3: I have an “unlimited” EU plan. Is roaming unlimited too?A: Not necessarily. Operators can set a specific fair‑use roaming data cap for unlimited/low‑cost plans and must tell you the allowance and any surcharge once you hit it.Q4: Do regional travel eSIMs have fair‑use limits?A: They’re built for roaming, so the EU “home vs abroad” test doesn’t apply. You’re bound by the plan’s validity and data bucket, plus any reasonable‑use terms (e.g., hotspot limits). For multi‑country trips, see Esim Western Europe.Q5: If I buy a French SIM, can I spend the summer in Italy on it?A: Yes, but extended, heavier use outside France could trigger the four‑month fair‑use test. For a long Italy stay, switch to Esim Italy or add a regional eSIM for the travel leg.Q6: I’m a US traveller. Should I rely on my US plan’s roaming?A: For short trips, maybe. For long stays, many US plans throttle or cap roaming after a few weeks. It’s usually better value to keep your US number for SMS and run EU data on a regional or country eSIM. Start here: Esim United States and Esim Western Europe.Next stepPlan your route, pick your coverage: explore country and regional options on Esim Western Europe, then check country specifics via Destinations.

23 Dec 2025
AirDrop & Nearby Share Safety: Prevent Drive‑By Transfers

AirDrop & Nearby Share Safety: Prevent Drive‑By Transfers

Stuck in a crowded airport, train carriage or festival queue with Bluetooth on? That’s exactly when “drive‑by” file shares happen: strangers pushing images, contact cards or links to any nearby device that’s accepting transfers. This guide gives you practical, traveller‑first settings to block nuisance and risky shares on iPhone, iPad, Mac, Android (Quick Share/Nearby Share), Windows and Chromebooks. You’ll learn how to limit discoverability, require approval, use school/work modes, and practise sensible Bluetooth hygiene in crowds. Keep your device quiet, your name private, and your day disruption‑free.Whether you’re city‑hopping across Esim Western Europe, heading to the US on Esim North America or planning a single‑country stay with Esim United States, Esim France, Esim Italy or Esim Spain, set these protections before you reach the crowd. It takes under two minutes and prevents nasty surprises, from obscene images to phishing links disguised as “helpful” travel info.What’s the risk with “drive‑by” sharing?Nuisance or harassment: Unsolicited photos or videos—often explicit—pushed to anyone discoverable.Social engineering: Link or contact cards that mimic transport alerts or venue info.Privacy leakage: Your full name and device name can appear to everyone nearby.Corporate exposure: Travellers on work devices may breach policy if they accept unknown files.Distraction risk: Prompts popping up as you navigate boarding gates or ride‑share pickups.The fix isn’t to switch everything off forever. It’s to keep your device non‑discoverable by default, require approvals, and temporarily enable “Everyone” only when you actively share—with a strict timeout.Core principles for airdrop safety travelStay non‑discoverable by default: “Receiving Off” (Apple) or “No one/Hidden” (Android/Windows/ChromeOS).Use Contacts Only or Your devices when you must be visible; avoid “Everyone” unless absolutely necessary.Require approvals for all shares except your own devices.Keep your device identity generic (name and profile photo).Practise Bluetooth/Wi‑Fi hygiene in crowds; disable passive scanning where possible.For kids and corporate travellers, use system restrictions or management profiles.How to lock down AirDrop on iPhone and iPad (iOS 16+)AirDrop is safe when tightly scoped. Set it once, and use the “Everyone for 10 Minutes” option only when you’re actively sharing.Step‑by‑step: Set AirDrop to Contacts Only or Receiving OffOpen Control Centre (swipe down from the top‑right).Press and hold the network tile (with Wi‑Fi/Bluetooth).Tap AirDrop.Choose: - Receiving Off (most private), or - Contacts Only (balanced default). - Only choose Everyone for 10 Minutes when sending to a non‑contact in front of you.Pro tip: After any “Everyone for 10 Minutes” session, AirDrop auto‑reverts. Still, check it reset before entering a crowd.Disable “Bringing Devices Together” (NameDrop)This proximity feature makes sharing easier—but can invite bumps in crowded queues.Go to Settings > General > AirDrop.Toggle off Bringing Devices Together.Make your device name genericYour name is often visible when others look for devices.Settings > General > About > Name.Use something nondescript, e.g., “iPhone‑12” instead of your full name.Restrict AirDrop for kids or loaner devicesSettings > Screen Time.Content & Privacy Restrictions > Allowed Apps > toggle off AirDrop.This blocks AirDrop system‑wide until you re‑enable it. Great for school trips.How to harden AirDrop on Mac (macOS)When you travel with a Mac, keep it non‑discoverable unless actively sharing.Open Finder > AirDrop (left sidebar).At the bottom, set “Allow me to be discovered by” to: - No One (most private), or - Contacts Only (balanced).Disable Bluetooth from the menu bar if you don’t need it.Pro tip: Shares to yourself (same Apple ID) auto‑accept—safe and silent. Avoid “Everyone” in public places.Android: Secure Nearby Share/Quick ShareGoogle and Samsung unified sharing under “Quick Share” (formerly “Nearby Share”). Settings vary slightly by device, but the principles are the same.Step‑by‑step: Limit visibility and approvalsOn most Android devices (Pixel/OnePlus and many others): 1. Settings > Google > Devices & sharing > Quick Share. 2. Set Device visibility to: - No one (Hidden) by default, or - Contacts (safer than Everyone), or - Your devices (for seamless self‑sharing). 3. Ensure “Allow your devices to share without approval” is enabled only for your own devices. Require approval from everyone else.On Samsung: 1. Settings > Connected devices > Quick Share (or directly in Quick Share app). 2. Who can share with you: Contacts only or No one. 3. Turn off “Show my phone to others” unless you’re actively sharing.Quick toggle: - Pull down Quick Settings > long‑press Quick Share > adjust visibility. - If you must use “Everyone”, set it and immediately long‑press again to confirm it will time out (typically 10 minutes).Make your device identity boringSettings > About phone > Device name: Use “Pixel‑7” or similar.Google Account profile picture/name can appear to contacts—choose neutral options while travelling, if you like.Work profile (Android Enterprise)If your phone has a Work profile, your IT admin can disable Quick Share in the work context. Keep personal sharing off in crowds, and use your corporate channel (email/Teams/Drive) for work files. Business travellers can learn more on For Business and share this with IT via our Partner Hub.Windows and Chromebooks: Nearby sharing/Quick Share basicsWindows 10/11: Nearby sharingSettings > System > Nearby sharing.Set to Off or My devices only.Choose your save location (e.g., Downloads) and avoid auto‑opening received files.Pro tip: Rename your PC to something generic (Settings > System > About > Rename this PC).ChromeOS: Quick ShareSettings > Connected devices > Quick Share.Device visibility: No one or Contacts only.Disable “Open received files automatically” if available.Bluetooth and Wi‑Fi hygiene in crowdsMost local sharing relies on Bluetooth and Wi‑Fi for discovery. Tidy these up before stepping into a crowd.Turn off Bluetooth if you don’t need headphones or a watch right then.If you must keep Bluetooth on, keep AirDrop/Quick Share non‑discoverable.On Android: Settings > Location > Location services > disable Wi‑Fi scanning and Bluetooth scanning to reduce passive discovery beacons.Avoid public Wi‑Fi at pinch points (stations, stadium gates). Use mobile data instead—an eSIM like Esim Western Europe or Esim North America keeps you connected without exposure to crowded hotspots.Pro tip: If you must join venue Wi‑Fi, use a separate email for sign‑ups and avoid installing “Wi‑Fi helper” apps.Quick checklists for busy travellers30‑second pre‑crowd check (iPhone/iPad/Mac)AirDrop: Contacts Only or Receiving Off.NameDrop/Bringing Devices Together: Off.Device name: Generic.Bluetooth: Off if not needed; otherwise keep AirDrop restricted.Mac: Finder > AirDrop > No One or Contacts Only.30‑second pre‑crowd check (Android/Windows/ChromeOS)Quick Share/Nearby Share: No one/Hidden (or Contacts only).Require approval from everyone except your own devices.Device name: Generic.Bluetooth scanning and Wi‑Fi scanning: Off on Android.Windows Nearby sharing: Off or My devices only.When you actually need to share with a strangerMove a few steps aside from the crowd.Enable “Everyone for 10 minutes” (iOS) or “Everyone” with a timeout (Android/ChromeOS).Confirm the recipient’s device name and photo in person.Send the file and immediately reset visibility to Contacts Only/No one.Families, schools and business tripsFamilies: Use Screen Time to disable AirDrop on kids’ iPhones/iPads during trips. Teach “never accept from strangers” and how to set Receiving Off.Schools: Managed devices can block AirDrop/Quick Share during school events and trips. Share these settings with your IT lead.Businesses: Enforce Contacts Only or disable local sharing on managed devices for travellers. Build a standard “pre‑travel device checklist” and distribute it through your MDM. See For Business and our Partner Hub for deployment guidance.Practical traveller tips that stickKeep shares to known contacts. If someone nearby asks you to accept “their boarding pass” or “ride receipt”, decline and ask them to show it on their screen.Don’t tap unknown links from local shares; navigate to the airline, rail, or venue site/app yourself.Clear your Downloads/Files after trips; remove anything you don’t recognise.Use mobile data where possible. Regional passes like Esim Western Europe or single‑country options such as Esim France, Esim Italy, Esim Spain and Esim United States keep you online without risky public Wi‑Fi.FAQIs AirDrop safe to leave on while travelling?Yes, if set to Contacts Only or Receiving Off. Avoid “Everyone” except during a deliberate, brief share.What’s the Android equivalent of AirDrop?Quick Share (formerly Nearby Share). Set visibility to No one/Contacts, require approvals, and only use “Everyone” briefly.Can I stop my name appearing to strangers?Yes. Change your device name to something generic. On iPhone, Settings > General > About > Name; on Android, Settings > About phone > Device name; on Windows, rename your PC. Also disable photo/profile sharing where offered.How do I stop kids receiving random photos?On iOS: Screen Time > Content & Privacy > Allowed Apps > disable AirDrop. On Android: set Quick Share to No one and lock Settings behind a parental control app or Family Link.Does turning off Bluetooth stop all drive‑bys?It prevents discovery but may disrupt your watch/headphones and in some cases car keys. If you must keep Bluetooth on, set sharing visibility to Hidden/Contacts only.Will eSIM help with sharing safety?Indirectly. An eSIM keeps you on mobile data so you can avoid crowded public Wi‑Fi, reducing other exposure risks while travelling. Explore coverage by country and region via Destinations and options like Esim North America.Next stepPlan your route and set up your device before you go. Explore local coverage and pick the right travel eSIM on Destinations, then run the 30‑second safety checks above before you enter a crowd.

23 Dec 2025
Dual SIM on iPhone with eSIM: Default Line, Data, iMessage/FaceTime

Dual SIM on iPhone with eSIM: Default Line, Data, iMessage/FaceTime

Travel is smoother when your iPhone uses a local data plan while your home number stays reachable. That’s exactly what Dual SIM with eSIM enables. In this guide we’ll show you, step by step, how to add and label lines, choose your default for calls and SMS, set the correct data line, and decide which number powers iMessage and FaceTime. We’ll also cover roaming-safe presets so you land, switch on, and avoid bill shock. Whether you’re heading to the US, Europe or further afield, a few minutes of set-up makes the difference between seamless connectivity and expensive mistakes. If you need an eSIM first, browse country and regional plans on our Destinations page, including regional bundles like Esim Western Europe and Esim North America, or country options such as Esim United States, Esim France, Esim Italy, and Esim Spain.What “Dual SIM with eSIM” means on iPhoneYou can have two mobile plans on one iPhone: typically your physical SIM (home number) plus an eSIM (travel data), or two eSIMs on newer models.You choose which line handles voice and SMS by default.You pick a single data line at any time, with optional “Allow Mobile Data Switching” to keep data alive for calls on the other line.iMessage and FaceTime can be tied to either number (or your Apple ID), and you can switch per-contact when needed.This guide focuses on practical, traveller-first settings to keep your home number reachable while your travel eSIM handles data securely and affordably.Check your iPhone supports Dual SIM with eSIMMost recent iPhones support Dual SIM. Quick checkpoints:iPhone XS/XR and later: Dual SIM (one physical SIM + one eSIM).iPhone 13 and later: can support two active eSIMs simultaneously (no physical card required).US-model iPhone 14 and newer: eSIM-only (no physical SIM slot).To confirm on your device: 1. Go to Settings > General > About. 2. Look for “Digital SIM” or “eSIM” entries. If you see IMEI entries for two eSIMs, your phone supports dual eSIM. 3. Ensure you’re on the latest iOS for best Dual SIM features.Step 1: Add your travel eSIM and label your linesBefore you fly, install and label your eSIM so switching is painless on arrival.Purchase the right plan for your trip: - North America: Esim North America - United States: Esim United States - Western Europe: Esim Western Europe - Popular countries: Esim France, Esim Italy, Esim Spain - Explore all options: DestinationsInstall the eSIM: - Settings > Mobile Data (Cellular) > Add eSIM. Follow the on‑screen steps to scan your QR code or use the activation code. - If offered, “Convert to eSIM” can move your physical SIM to eSIM on supported devices.Label each line clearly: - iOS prompts you to label the plans. Choose intuitive labels like “Home” and “Travel”. - You can rename later: Settings > Mobile Data > tap a plan > Label.Pro tips: - Label accuracy is crucial; it’s how you’ll pick the right line in call/message screens. - Install eSIM while you still have good Wi‑Fi and time to test.Step 2: Choose your default line for calls and SMSThis controls which number your iPhone uses when you tap a number or send an SMS from scratch.Go to Settings > Mobile Data > Default Voice Line.Pick “Home” (your primary) if you want all ordinary calls/SMS to continue from your usual number.If you prefer to make outbound calls from your travel number (e.g., local business calls abroad), choose “Travel”.Per-contact preference: - Open the Contacts app > select a contact > tap “Preferred Line” (or “Preferred Cellular Plan”) > choose Home or Travel. - iPhone learns your behaviour and can automatically use the last line you used for that contact.Pro tip: - Keep Default Voice Line = Home, then set exceptions (like hotels/restaurants) to Travel so you appear local.Step 3: Set your mobile data line and RoamingThis is the big one for bill safety: make the eSIM your data source and block roaming on your home line.Settings > Mobile Data > Mobile Data > select “Travel”.Tap your Home line > toggle Data Roaming OFF.Tap your Travel line > toggle Data Roaming ON (if you’re abroad) so data works when you land.Optional: under Mobile Data, enable “Allow Mobile Data Switching”. This lets iPhone temporarily use the data line for ongoing voice calls on the other line. If you want strict control (no surprises), keep this OFF.When to disable your Home line entirely: - If your carrier charges for incoming roaming calls, you may prefer to disable the Home line: Settings > Mobile Data > tap Home > Turn On This Line = OFF. - If you still need OTP texts or critical calls, leave the Home line ON but keep Data Roaming OFF (you can still receive SMS over the cellular network; check your carrier’s policies for any charges).Pro tips: - Test data before you fly: switch Mobile Data to Travel, toggle Data Roaming ON, then back to Home until you depart. - If your Travel plan includes Wi‑Fi calling, consider making calls over apps (WhatsApp, FaceTime, Teams) to avoid local call charges.Step 4: Set iMessage and FaceTime to the right numberYou can attach iMessage/FaceTime to your travel number or keep them linked to your home number while using the travel eSIM for data.iMessage: 1. Settings > Messages > iMessage = ON. 2. Tap Send & Receive. 3. Tick the phone numbers and/or Apple ID you want active. 4. Under “Start New Conversations From”, choose the number you want by default (Home or Travel).FaceTime: 1. Settings > FaceTime > FaceTime = ON. 2. Tick the addresses/numbers to receive calls at. 3. Set “Caller ID” (or similar option) to the number you want people to see when you call.Switch the line per conversation: - In Messages, open a conversation > tap the contact name/photo at the top > change the line if the option appears (or start a new message and tap the line label above the keyboard to choose Home/Travel before sending).Pro tips: - For continuity with family and friends, keep iMessage/FaceTime on your Home number and use the Travel number only for local contacts. - If verification codes arrive via iMessage instead of SMS, they’ll still work over your Travel data because iMessage uses the internet.Traveller presets: fast, safe switchingiOS doesn’t have one‑tap “profiles”, but you can mimic them with a simple routine.Before you fly (10‑minute checklist): - Install and label your eSIM: “Travel”. - Settings > Mobile Data: - Mobile Data = Home (for now). - Home line > Data Roaming = OFF. - Travel line > Data Roaming = ON. - Messages > Send & Receive: - Choose “Start New Conversations From” = Home (or Travel if you want a local sender ID). - FaceTime > Caller ID = preferred number. - Save a few key contacts with Preferred Line = Travel (hotel, taxi, local colleagues).On the plane/at the gate: - Settings > Mobile Data > Mobile Data = Travel. - Optional: Allow Mobile Data Switching = OFF for strict control.On arrival: - Toggle Airplane Mode OFF; wait 1–2 minutes for the Travel eSIM to register. - Confirm data works (open a lightweight website). - Make a quick test call/iMessage.During your stay: - Keep Home line ON with Data Roaming OFF to receive SMS when needed. - For local calls, set Preferred Line = Travel per contact or temporarily switch the Default Voice Line.Heading home: - Switch Mobile Data back to Home. - Turn off the Travel line if you won’t use it until your next trip, or leave it installed for future travel.Troubleshooting: quick fixes that workNo data on the Travel eSIM: - Check Settings > Mobile Data > Mobile Data = Travel. - Settings > Mobile Data > tap Travel > Data Roaming = ON. - Restart iPhone; toggle Airplane Mode for 10 seconds. - Settings > General > About: if prompted for a Carrier Settings Update, accept. - If your plan requires a specific APN, it should auto‑configure with eSIM; if not provided, contact support.Calls/SMS using the wrong number: - Settings > Mobile Data > Default Voice Line = intended line. - For specific contacts, set Preferred Line. - In the Messages conversation, change the line before sending.iMessage/FaceTime not activating: - Ensure you have data on the active line and can receive SMS on at least one line. - Toggle iMessage/FaceTime OFF and back ON. - Sign out/in of Apple ID in Messages/FaceTime settings as a last resort.Can’t see “Allow Mobile Data Switching”: - It shows only when both lines are active and one is selected for Mobile Data.Missing the option to assign “Preferred Line”: - Make sure both lines are turned ON (Settings > Mobile Data > tap each plan).Picking the right eSIM for your routeSingle country city-breaks: choose country plans such as Esim United States, Esim France, Esim Italy or Esim Spain.Multi-country tours: regional passes like Esim Western Europe reduce border friction, while Esim North America suits US/Canada/Mexico hops.Unsure? Start at Destinations to filter by region, data size and duration.For teams and frequent travellers: - Centralise budgets and provisioning via For Business. - Travel agencies, IT resellers and affiliates can explore our partner tools at the Partner Hub.Pro tips for power usersDual SIM iPhone eSIM pairing: on iPhone 13 and newer, you can keep two eSIMs active—useful if your “home” number is also an eSIM.Visual labelling: add emojis to line labels (e.g., “Home 🏠”, “Travel ✈️”) to avoid mistakes when switching lines in Messages or Phone.Battery and coverage: if coverage is weak on one line, disabling that line can improve standby time.Maps and ride‑hailing: test these apps on the Travel data line before leaving the airport to confirm routing and SMS verification work.Keep it simple: Default Voice Line = Home, Mobile Data = Travel is the safest starting point for most travellers.FAQ1) Can I keep my home SIM for calls/SMS but use the eSIM for data? - Yes. Set Default Voice Line = Home. Set Mobile Data = Travel. Turn Data Roaming OFF on Home. You can still receive SMS on Home while using data on Travel.2) Will I get roaming charges on my home line if it’s on? - Data roaming is prevented if you turn Data Roaming OFF on the Home line. Voice/SMS charges depend on your carrier and whether you answer/receive calls or send texts while abroad. For maximum control, you can turn the Home line OFF entirely.3) Can iMessage/FaceTime use my home number while data comes from the Travel eSIM? - Yes. iMessage/FaceTime work over the active data connection, regardless of which number you choose in Send & Receive/Caller ID. Pick “Start New Conversations From” = Home to keep continuity.4) How do I switch the sending line in a specific message thread? - Open the conversation, tap the header (contact name/photo), and choose the line, or start a new message, then tap the line label above the keyboard to switch before sending.5) Why don’t I see both lines at once? - Ensure your iPhone supports Dual SIM and both lines are turned ON: Settings > Mobile Data > tap each plan > Turn On This Line. Older models may support only one eSIM plus one physical SIM, while newer models support two eSIMs.6) Can I keep two eSIMs active, no physical SIM? - On iPhone 13 and newer, yes—two active eSIMs are supported. US-model iPhone 14+ are eSIM-only devices and handle multiple eSIMs easily.Next step: Choose the right travel plan for your route on Destinations, then follow the steps above to set Mobile Data = Travel and Default Voice Line = Home before you fly.

23 Dec 2025