Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

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Compliance 101: eKYC, Data Privacy (GD...

Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

30 Oct 2025

Business
Compliance 101: eKYC, Data Privacy (GDPR), and Logs Retention for Partners

Modern travel demands instant connectivity, and eSIM makes it happen. For partners reselling or embedding Simology connectivity, the job is bigger than coverage and price. You’re handling identity checks, personal data, and operational logs across borders. This guide brings together the essentials of eSIM compliance eKYC GDPR in plain English so you can build trust with travellers while staying audit‑ready. We outline what data is genuinely needed, how to minimise risk, and how long to keep records without over‑retaining. You’ll also find checklists and pro tips for privacy‑by‑design and practical data retention schedules. If you serve travellers headed to multiple regions — from Esim United States to Esim Western Europe — your compliance posture must flex with local rules while giving a consistent, friction‑light experience. Use this as a blueprint to align your teams and vendors, and to make privacy a feature travellers can feel.

Why eKYC matters for eSIM travellers and partners

Electronic Know Your Customer (eKYC) verifies a traveller’s identity before activating service in markets where it’s required by telecom, anti‑fraud, or security regulations.

Typical triggers: - Prepaid SIM rules (many EU and APAC markets). - Roaming controls and fraud prevention. - Payment risk or chargeback mitigation for high‑value plans.

What eKYC usually collects: - Identity document data (passport, national ID, sometimes driving licence). - Face verification (selfie with liveness) to match the document. - Minimal device data to bind activation (e.g., EID/IMEI), and IP/location signals for risk scoring.

Country differences matter. For instance, some EU countries require SIM registration before first use, while the United States is generally lighter on mandatory SIM registration but robust on privacy and law enforcement requests. If your travellers are buying across Esim France, Esim Italy, or Esim Spain, your workflow should adapt to each market’s rules without making the user repeat steps. Direct travellers to options on Destinations, and ensure your backend enables compliant activation journeys per country.

GDPR and global privacy principles, distilled

GDPR sets the global benchmark for personal data protection. Even when you sell outside the EU, adopting its core principles will simplify operations and reduce risk.

Key principles to build into your eSIM flows: - Lawful basis: Most eSIM processing rests on contract (to provide service), legal obligation (where eKYC is mandated), and legitimate interests (fraud prevention). Use consent only for optional features like marketing. - Purpose limitation and minimisation: Collect only what the regulation or the service genuinely requires. Don’t repurpose identity images for unrelated analytics. - Storage limitation: Keep data only for the period needed to meet legal, tax, or dispute requirements — then delete or irreversibly anonymise. - Security and confidentiality: Encrypt at rest and in transit. Limit access by role. Maintain separation between KYC images and operational logs. - Transparency and control: Clear notices at point of capture, easy access to rights (access, rectification, deletion), and visible retention timelines.

Cross‑border transfers: - If EU/UK data leaves the EEA/UK, safeguard with adequacy decisions, Standard Contractual Clauses (SCCs) or UK IDTA as appropriate, plus transfer risk assessments and technical controls (encryption, key management).

Practical tip: Keep your Data Processing Agreement (DPA) stack tidy. You should have a DPA in place with Simology and any sub‑processors, aligned to the data you actually collect in each workflow.

Data retention and logs: what to keep, and for how long

Telecom operations generate a lot of data. You need enough to support travellers, fulfil lawful obligations, and investigate fraud — but not so much that you create unnecessary risk.

Common data categories - eKYC data: document images, extracted fields, liveness artefacts, verification outcome, and audit trail. - Activation and provisioning: EID/IMEI, ICCID, activation timestamps, plan details, order/payment references. - Network session metadata: session start/stop, cell/location approximations, volume counters (no content). - Support and compliance: consent logs, policy versions, ticket history, refunds/disputes, law enforcement requests (where applicable). - Security: access logs, API logs, fraud signals, device fingerprints.

Typical retention ranges (select minimum necessary) - eKYC images and liveness artefacts: 90 days to 24 months, depending on local mandate and dispute window. Prefer deleting images once the verification decision is final and only retaining a hashed template or verification token where admissible. - Extracted KYC data (e.g., name, document number): retain only as long as needed to meet telecom registration requirements; commonly 6–24 months, varying per country. - Activation/provisioning records: 12–24 months to support customer care, chargebacks, and lawful requests. - Network session metadata (no content): 6–12 months is typical in many markets; local law may require longer or shorter. - Billing/tax records: often 6–7 years in many jurisdictions. Store these separately and avoid bundling with KYC images. - Security and access logs: 6–18 months to support incident response and forensics.

Do not keep - Raw biometric templates or full‑resolution video beyond the shortest regulatory and operational need. - Duplicate copies of KYC images in analytics sandboxes or support tools. - Content of communications (not part of eSIM data plans) unless explicitly regulated and lawful.

Step‑by‑step: Build your retention schedule

1) Map your data: - List every field captured in eKYC, activation, usage, billing, and support.

2) Assign lawful purpose and system of record: - For each field, define why you need it and where it lives.

3) Set retention per category: - Use the shortest timeline that satisfies the strictest regulatory need for that market.

4) Automate deletion: - Implement lifecycle rules (e.g., S3 object lifecycle, database TTLs) and keep evidence of deletion in audit logs.

5) Separate storage: - Store KYC images separately from billing/usage. Restrict access via least privilege.

6) Document it: - Maintain a one‑page retention matrix per market. Keep it updated when laws change.

Pro tips - Use tokenisation: replace document numbers with irreversible tokens in everyday systems; keep the mapping in a segregated vault. - Prefer summary over detail: retain aggregate usage counters over per‑packet detail. - Time‑box support access: temporary just‑in‑time access for agents, with session recording.

Privacy‑by‑design for eSIM: a practical checklist

  • Minimise from the start: collect only the document type required for that country. If a national ID suffices, don’t ask for a passport.
  • Make it legible to travellers: show exactly why data is needed, where it’s stored, and for how long.
  • Default to the strictest market: design flows that can downgrade requirements for lighter regimes, not the other way around.
  • Secure everywhere: TLS 1.2+, encryption at rest (AES‑256 or better), HSM‑protected keys, rotating secrets.
  • Strong vendor governance: DPAs, sub‑processor lists, breach SLAs, penetration tests, and SOC 2/ISO 27001 where available.
  • Data Protection Impact Assessment (DPIA): run a DPIA for identity verification and cross‑border transfers.
  • Consent hygiene: separate toggles for marketing vs service updates; keep timestamped consent logs.
  • Traveller self‑service: portal to access/delete data where allowed, and to download invoices for expenses.

eKYC implementation options and risk control

Right‑size your eKYC to the market and plan type:

  • Document scan + liveness: standard for countries with SIM registration rules. Store verification outcome; avoid long‑term storage of the raw selfie/video.
  • Database checks: where lawful, validate against government or telco registries to avoid storing images.
  • Risk‑based flows: lighter checks for low‑risk, low‑value plans; step‑up verification if fraud signals trigger.
  • Offline fallback: for travellers with poor connectivity, enable deferred document upload with limited temporary access.
  • Re‑use safely: if a traveller verified last month for Esim North America, you may re‑use a tokenised verification to buy Esim United States without re‑capturing images, subject to local rules.

Pro tips - Hash and forget images: retain a cryptographic hash of the document image for deduplication/fraud detection, not the image itself. - Separate decisioning: store “pass/fail + reason code” in operational systems; keep raw artefacts in a secure verification vault with short retention.

Cross‑border operations: aligning US, EU, and beyond

  • EU/UK: expect SIM registration in several markets, strong GDPR rights, and tight storage limitation. Host EU resident data in the EEA/UK where possible, with SCCs for any exports.
  • United States: generally fewer mandatory KYC rules for prepaid; focus on CPNI, state privacy laws, and law enforcement response processes. Regional nuances apply.
  • APAC/MENA: several markets require passport/ID capture for SIM activation; watch for data localisation (country‑resident storage) requirements.

Keep it simple for travellers. Someone buying Esim Western Europe wants one purchase to cover France, Italy, and Spain. Behind the scenes, your systems should meet each market’s registration rules without extra friction. Offer clear guidance on Destinations and provide country‑specific help within the checkout.

What travellers expect (and notice)

  • Speed: a sub‑2 minute identity check that works on mobile.
  • Clarity: simple explanations for why an ID is needed in France versus not in the US.
  • Control: the ability to delete their account or remove a stored document when rules allow.
  • Security cues: trusted logos, clear privacy links, and no surprise re‑verification for add‑on plans.
  • Helpful coverage info: straightforward product pages like Esim France, Esim Italy, and Esim Spain that set expectations before checkout.

Partner integration with Simology

If you’re building on Simology via wholesale or bundling connectivity into your product:

  • Define roles early: who is controller vs processor for eKYC, activation, and support data.
  • Use standard endpoints: integrate identity verification and consent capture through approved APIs; don’t invent parallel data stores.
  • Align retention with us: mirror Simology’s recommended timelines and ensure automated deletion on your side.
  • Centralise help content: point travellers to the right local guidance and plan pages on Destinations.
  • Governance cadence: quarterly reviews of sub‑processors, transfers, DPIAs, and incident drills.

Explore options on For Business and get documentation, samples, and support via the Partner Hub.

Quick compliance checklists

eKYC readiness - Markets mapped: which plans require ID? - Verification vendor vetted and under DPA. - Short‑term storage of images with auto‑delete. - Decision tokens available for re‑use. - Clear traveller messaging per market.

GDPR and privacy - Lawful bases documented per data category. - Transparent notices and consent logs. - Data subject request workflow tested end‑to‑end. - Cross‑border safeguards (SCCs/IDTA) in place.

Logs and retention - Separate stores for KYC, usage, billing, and support. - Automated retention rules and deletion evidence. - Least‑privilege access with time‑boxed elevation. - Regular log integrity and access reviews.

Security - Encryption everywhere, key rotation, HSM/KMS. - MFA and SSO for all admin access. - Pen tests and vulnerability management. - Incident response runbooks and contacts maintained.

FAQ

Q1: What is eKYC in the context of eSIM? A1: eKYC is a digital identity check used before activating service in markets that require SIM registration or where you need stronger fraud protection. It typically includes scanning a government ID and a quick liveness check to confirm the document belongs to the traveller.

Q2: Do all countries require eKYC for eSIM? A2: No. Requirements vary by country and plan type. Several EU and APAC markets require registration; others, such as parts of the United States, typically do not. Check plan pages like Esim United States and regional bundles such as Esim Western Europe for local notes.

Q3: How long should we keep KYC images? A3: Keep them only as long as needed to satisfy local rules and operational needs. Many partners aim for 90 days to 12 months, deleting images once verification is final and retaining only a decision token or hash. Always separate image retention from billing/tax record retention.

Q4: What network data is retained about travellers? A4: Operational metadata such as activation timestamps, session start/stop times, and aggregated data volumes. Content of communications is not retained. Typical retention ranges from 6 to 12 months, subject to local law and support requirements.

Q5: How is GDPR handled when serving multi‑region travellers? A5: Apply GDPR principles by default: minimisation, clear purposes, storage limitation, strong security, and proper transfer safeguards (e.g., SCCs). Host EU data in the EEA/UK when possible, and use contractual and technical measures for any transfers.

Q6: Can previous eKYC be reused for repeat purchases? A6: Often, yes. If regulations allow, store a tokenised verification result and reuse it for future activations (e.g., moving from Esim North America to Esim United States), avoiding another document capture. Respect market‑specific rules and set an expiry for reuse.

Next step: Access implementation guides, sample DPAs, and integration support via the Simology Partner Hub.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025
Mobile Bands by Region: Will Your Phone Work in the USA, Europe, Asia?

Mobile Bands by Region: Will Your Phone Work in the USA, Europe, Asia?

Travelling with your own phone is easy—until it isn’t. Mobile networks use different frequency bands in different parts of the world, and your device must support the right ones to get strong 4G/LTE coverage (and voice, via VoLTE) abroad. If you’ve ever landed to “No service” or painfully slow data, band compatibility was likely the culprit. This guide gives you a traveller-first way to check, fast. You’ll find the key LTE bands by region, simple checklists to confirm compatibility, and pro tips to avoid surprises—plus direct links to regional eSIMs so you can be online the moment you land. Use the band tables to see what matters in the USA, Europe and Asia, then run a quick device check before you buy. If you only remember one thing: you don’t need every band, but you do need the right few for where you’re going.Mobile bands 101 (the two-minute refresher)A “band” is a chunk of radio frequency used by mobile networks. LTE bands have numbers (e.g., Band 3, Band 20).Regions deploy different mixes of bands. Your phone must support the local bands to get 4G data and VoLTE calls.FDD vs TDD: Some regions (notably China/India) use TDD bands like 40/41. Many phones support both FDD and TDD, but budget or older models may not.3G/2G shutdowns: The USA has shut down 3G and legacy CDMA. Without VoLTE, calls won’t work. Several countries in Europe/Asia still run 3G, but support is shrinking.5G is great, but 4G/LTE is still the baseline for reliable coverage. Check LTE first; treat 5G as a bonus.Pro tip: “Quad‑band” used to mean 2G/GSM compatibility, not LTE. For modern travel, look for LTE/5G band support, not just GSM.The fast compatibility checklist1) Find your phone’s supported bands - iPhone: Settings > General > About > Legal > Regulatory, then cross-check on Apple’s specs page. - Android: Settings > About phone > Hardware information, then confirm on the manufacturer’s specs page or model datasheet. - Pro tip: Model numbers vary by region. Verify the exact model (e.g., SM‑S91xB vs SM‑S91xU).2) Check the destination’s key LTE bands - Use the regional tables below as a quick filter. - Then confirm your specific country on our Destinations page (with device checker).3) Confirm VoLTE support - USA travel requires VoLTE for calls (3G is off). Ensure your device supports VoLTE and that it’s enabled.4) eSIM and carrier lock - Ensure your phone is carrier‑unlocked and supports eSIM. - Choose a regional eSIM: for example, Esim United States or Esim Western Europe.5) Install and test before you fly - Add the eSIM profile, set the APN (if needed), enable data roaming, and run a speed test on arrival.Pro tips: - You don’t need every band—having the main coverage band(s) plus at least one capacity band usually suffices. - Rural coverage often relies on low‑frequency bands (700/800 MHz like B12/B13/B20/B28). Don’t skip these if you’re leaving big cities.LTE bands by region: what really mattersNorth America (USA and Canada)In the USA, each operator leans on a small set of critical LTE bands. If your device has most of these, you’ll be fine in cities and beyond:BandFrequency (approx.)Where/notes21900 MHz (PCS)All carriers; urban capacity4/661700/2100 MHz (AWS)Core for AT&T, T‑Mobile, Verizon; B66 is an extended AWS5850 MHzAT&T (also some legacy Sprint/T‑Mobile areas)12/17700 MHz (Lower)AT&T/T‑Mobile coverage band13700 MHz (Upper)Verizon’s primary coverage band14700 MHz (FirstNet)AT&T public-safety band; consumer devices increasingly support it251900+ MHzT‑Mobile (ex‑Sprint)26850+ MHzT‑Mobile (ex‑Sprint) coverage supplement41 (TDD)2500 MHzT‑Mobile capacity (ex‑Sprint); strong in many cities71600 MHzT‑Mobile wide‑area/rural coverage3G is shut down. VoLTE is mandatory for calls.For broad USA coverage, aim for Bands 2, 4/66, 5, 12/13, and 71; Band 41 improves capacity in many cities.Canada broadly uses Bands 2, 4/66, 5, 7, 12/13/17 and 29/30 (DL); coverage varies by operator.Plan a US trip with Esim United States or a cross‑border plan via Esim North America.Europe (EU and UK)Europe’s LTE landscape is remarkably consistent. Most countries use a common “core five” plus 700 MHz:BandFrequency (approx.)Where/notes12100 MHzCapacity; widespread31800 MHzCore band across Europe72600 MHzHigh‑capacity urban band8900 MHzCoverage/indoor fill in some networks20800 MHzKey coverage band (rural/suburban); crucial for reach28700 MHzGrowing rapidly; extra coverage and indoor penetration32 (DL)1500 MHz (DL only)Supplemental downlink in pockets (not required)38 (TDD)2600 MHzLimited use in select marketsFor dependable EU/UK coverage: Bands 3, 20 and 28 are the most valuable; Bands 1 and 7 add city capacity.3G still exists in some countries but is being retired. Rely on LTE and VoLTE.Heading to Paris, Rome or Barcelona? Check country specifics and pick a regional plan: - France: Esim France - Italy: Esim Italy - Spain: Esim Spain - Multi‑country trip: Esim Western EuropeAsia–Pacific highlightsAsia is diverse. Use this table to prioritise bands by destination cluster:Country/regionKey LTE bands to haveNotesChina1, 3, 8, 39/40/41 (TDD)Heavy use of TDD (B39/40/41) plus B3/B1; ensure TDD supportJapan1, 3, 8, 11, 18, 19, 21, 28, 41Local bands (11/21) and coverage bands (18/19); broad support on mainstream flagshipsSouth Korea1, 3, 5, 7B3 is central; B1/B5 common; B7 for capacityIndia3, 5, 8, 40, 41 (TDD)B40 is widespread; B3 core; check VoLTE with your deviceSE Asia (SG, MY, TH, ID, VN, PH)1, 3, 5, 7, 8, 28, 40/41Common blend; B28 increasingly used for coverageAustralia/NZ1, 3, 5, 7, 8, 28, 40B28 is vital for regional coverage; B3/B7 for city capacityNotes: - Japan can be picky with VoLTE provisioning. Newer global models fare best. - China/India’s reliance on TDD means budget phones that skip Bands 40/41 may struggle for speed. - Australia/New Zealand prioritise Band 28 for range—crucial if you’re driving outside metro areas.Use our country pages and device checker on Destinations to confirm specifics before buying.Quick examples: what “good enough” looks likeCity‑only USA trip: Bands 2, 4/66 and 12 or 13 will usually carry you; 71 is a bonus for reach.Pan‑Europe rail trip: Bands 3 + 20 (and preferably 28) for near‑universal coverage; 1/7 for faster city data.China/India circuit: Ensure TDD Bands 40/41 in addition to 1/3; without them, expect patchier data or slower speeds.Pro tip: Premium global models (recent iPhone/Pixel/Galaxy flagships) typically include all critical bands for these regions. Mid‑range or region‑specific variants may drop one or two—double‑check.How to set up your phone and eSIM before you fly1) Verify compatibility - Match your phone’s LTE bands to the country’s key bands using this guide and Destinations.2) Pick a regional plan - USA/Canada: Esim North America or country‑specific Esim United States. - Western Europe multi‑city: Esim Western Europe. - Single‑country trips: Esim France, Esim Italy, Esim Spain.3) Install the eSIM - Add via QR or in‑app; label it (e.g., “Trip eSIM”). - Set it as the mobile data line; leave your home line for calls/SMS if needed.4) Enable VoLTE and data roaming - iPhone: Settings > Mobile Data > your eSIM > Voice & Data > enable LTE/VoLTE. - Android: Settings wording varies; ensure 4G preferred and VoLTE toggled on.5) Configure APN if required - Most eSIMs auto‑configure. If speeds are odd, re‑check APN settings provided at purchase.6) On arrival: test quickly - Toggle flight mode off/on, check bars, run a speed test. Move to a window for initial registration if signal is weak.For team or multi‑trip planning, see For Business. Partners and resellers can explore the Partner Hub.FAQsQ: Do I need every local LTE band to get coverage? A: No. Aim for the main coverage band(s) plus at least one capacity band. In Europe that’s typically 20/28 + 3/7; in the USA it’s 12/13/71 + 2/4/66.Q: Will my phone make calls in the USA? A: Only if it supports VoLTE and the carrier recognises your device for VoLTE. 3G is shut down. Ensure VoLTE is enabled and consider mainstream devices for best compatibility.Q: My phone is “GSM unlocked.” Is that enough? A: Not necessarily. “GSM unlocked” doesn’t guarantee LTE band support. Check the specific LTE bands your device supports against the destination’s bands.Q: What about 5G bands—should I care? A: Treat 5G as a bonus. LTE is the baseline for reliable coverage. If your phone matches the key LTE bands, you’ll be fine; 5G adds speed where available.Q: How do I find my phone’s exact bands? A: Check the manufacturer’s specs for your precise model number (e.g., on the retail box or in Settings). Cross‑reference with the tables above or use the device checker on our Destinations page.Q: Will a European phone work in North America (and vice versa)? A: Often yes, but performance varies. Many EU phones lack Band 71 (USA rural) and some USA models lack Band 20 (EU rural). City usage may be fine; rural coverage can suffer.The bottom lineMatch your phone’s LTE bands to where you’re going, prioritise the few that matter, and enable VoLTE. Choose a regional eSIM that fits your itinerary and install it before you fly.Next step: Check your destination and run a quick device compatibility check on our Destinations page, then pick the right plan (e.g., Esim North America or Esim Western Europe) to travel connected.

30 Oct 2025
Best eSIM for International Travel (2025): Simology vs Airalo vs Holafly vs Nomad

Best eSIM for International Travel (2025): Simology vs Airalo vs Holafly vs Nomad

Planning data for a multi-country trip shouldn’t be a gamble. The best eSIM for international travel in 2025 blends wide coverage, predictable pricing, and hassle-free switching when a local network gets congested or weak. That’s why our top criterion this year is multi‑network switching: the ability for your eSIM to use more than one carrier in the same country and automatically move to a stronger signal. It’s the biggest reliability upgrade for travellers since eSIMs arrived.In this guide, we compare Simology, Airalo, Holafly, and Nomad against criteria that matter on the road: real-world coverage, speed access (4G/5G), hotspot support, regional roaming, plan flexibility, and support. We’ll flag where each provider fits best, give you practical checklists, and link straight to destination pages so you can price up your route in minutes. If you’re heading to Europe, North America, or a single country like the US, France, Italy or Spain, you’ll find specific plan pointers below and via our Destinations.How we compared (criteria that matter in 2025)Coverage redundancy: Does the eSIM use multiple local networks in-country and switch automatically?Speed access: Consistent 4G/5G access; realistic speeds at peak times; fair use policies.Plan design: Single-country vs regional/global; data allowances; durations; top-ups.Tethering: Hotspot/hotspot limits; restrictions that can trip you up.Transparency: Clear fair-use and throttling; no surprise overages.App and support: Installation, diagnostics, 24/7 help, offline instructions.Price per GB: Value relative to local prepaid and other eSIMs (not just headline “unlimited”).Quick verdictSimology: Best overall for reliability and multi-country trips thanks to multi‑network switching and strong regional bundles. Great balance of speed, flexibility, and support.Airalo: Best for bargain hunters on single-country light/medium data, if you’re okay with typically using one local network per country.Holafly: Best for simple “unlimited”-style plans if you accept fair‑use throttling and hotspot caveats; ideal for heavy daily social/maps use.Nomad: Strong all-rounder with flexible plan sizes and a good app; coverage varies by destination, often single-network per country.Jump to regions: Esim Western Europe | Esim North America | Esim United States | Esim France | Esim Italy | Esim SpainDeep dive: Simology vs Airalo vs Holafly vs NomadSimology — multi‑network reliability and regional freedomWhat stands out - Multi‑network switching in many countries: your eSIM connects to more than one local carrier and can move when signal or capacity drops. This is crucial in rural areas, basements, stadiums, and busy city centres. - 4G/5G where available, with clear fair‑use terms. Hotspot/tethering supported on most plans. - Regional passes that “just work” across borders (great for train trips and road trips). See Esim Western Europe and Esim North America. - Transparent pricing, easy top‑ups, and traveller‑friendly setup. Business features and consolidated billing via For Business.Best for - Travellers prioritising reliability over shaving the last dollar off per‑GB. - Multi‑country itineraries where you want one eSIM to roam across borders without manual switching. - Remote workers who need dependable hotspotting and consistent speeds.Considerations - Absolute rock-bottom pricing may exist on marketplace apps for light users. If you rarely leave a major city and don’t need redundancy, a cheaper single‑network plan might suffice.Helpful links to price up trips: - United States: Esim United States - Europe: Esim Western Europe, or country‑specific pages like Esim France, Esim Italy, Esim Spain - North America multi‑country: Esim North AmericaAiralo — broad marketplace, budget-friendly basicsWhat stands out - Huge catalogue of country eSIMs with varying plan sizes and durations; competitive pricing for light/moderate use. - Simple top‑ups and installation flows in-app.Best for - Single-country trips where you’ll stay mostly in cities and don’t need multi‑network redundancy. - Travellers who want the lowest entry price and are comfortable checking network notes for each country.Considerations - In many destinations, plans connect to a single local network; if coverage dips, you can’t switch. Speeds and 5G access vary by plan and country. - Read tethering terms — most allow hotspot, but not all.Holafly — unlimited-style convenience with trade-offsWhat stands out - “Unlimited data” plans in many countries and regions; good for heavy daily users who value simplicity. - Straightforward installation and support.Best for - Travellers who stream, map, and message heavily and prefer not to manage data balances.Considerations - Unlimited typically involves fair‑use policies that may throttle speeds after sustained high usage; exact thresholds vary by destination. - Hotspot/tethering may be limited or not included on some unlimited plans — check destination specifics before relying on it. - Pricing is higher than metered alternatives for light users.Nomad — flexible plans and a solid appWhat stands out - Good mix of plan sizes and durations, with competitive pricing in several popular destinations. - Smooth app experience and straightforward top‑ups.Best for - Travellers who want a balance between price and simplicity and are comfortable selecting by country.Considerations - Coverage and speed depend on the underlying partner network(s); often single-network per country. Review destination notes for 5G and hotspot support.Which plan should you pick? Real-world scenariosOne country, light data (maps, messages, rides)Airalo or Nomad can be the cheapest route if you’re mostly urban and don’t need redundancy.Prefer reliability across cities and countryside? Choose Simology’s single‑country options, e.g. Esim United States or Esim France, for multi‑network coverage where available.Two to six countries in Europe (train trips, road trips)Use a regional pass to avoid juggling eSIMs. Simology’s Esim Western Europe keeps service live as you cross borders, with multi‑network switching in many countries including Esim Italy and Esim Spain.Heavy user who prefers “unlimited”? Holafly’s Europe options may fit, if you’re fine with fair‑use throttling and potential hotspot limits.US/Canada/Mexico loop or North America business travelGo regional. Simology’s Esim North America covers typical NA routes with multi‑network redundancy in key areas.If visiting only one country and mainly urban, a low‑cost Airalo/Nomad plan may suffice for light users.Remote work and tetheringPrioritise providers that allow hotspot and offer redundancy. Simology plans generally include tethering and multi‑network switching for steadier connections during calls and uploads.Avoid “unlimited” plans where hotspot is restricted if you must tether.Teams and frequent flyersCentralise purchasing and support with Simology For Business and manage destinations across staff via the portal. If you run a travel brand or community, see our Partner Hub.Setup checklist: get it right first timeBefore you fly 1. Check device compatibility: your phone must be eSIM‑capable and network‑unlocked. 2. Pick the right scope: single-country vs regional. If crossing borders, a regional pass reduces admin. 3. Download the provider app on Wi‑Fi; have your QR or installation instructions offline (screenshots work). 4. Know the APN: most eSIMs auto‑configure; if not, note the APN from your plan page. 5. Decide your line settings: keep your physical SIM for calls/SMS if needed; set the eSIM for mobile data.On arrival 1. Toggle on the eSIM line and enable Data Roaming for that line. 2. Set the eSIM as your Mobile Data line (and default for iMessage/FaceTime if desired). 3. Check you’re on 4G/5G. If speeds seem off, toggle airplane mode or manually reselect a network. 4. If prompted, add the APN and restart your device. 5. Test maps/web; then enable hotspot if you plan to tether.Pro tips - Save your boarding pass and eSIM QR offline; airport Wi‑Fi can be patchy. - If you rely on ride‑hailing on arrival, pre-install and test your eSIM before take‑off. - In weak-signal areas, providers with multi‑network switching (e.g., Simology) reduce dead zones and congestion pain. - “Unlimited” isn’t infinite speed: fair‑use can slow you at peak times. If you must upload large files, schedule off‑peak or use Wi‑Fi.Why multi‑network switching mattersFewer dead spots: If Carrier A has a weak cell in a rural valley or crowded station, your eSIM can move to Carrier B.Smoother 5G handoffs: Access to multiple 5G footprints increases the chance of staying on high‑speed data.Real reliability for business use: Hotspotting on calls or pushing large files benefits from redundant routes.Simology prioritises this capability in many destinations and regional bundles, which is why it leads our 2025 pick for the best eSIM for international travel.FAQsWhich eSIM is best for multi‑country trips?Simology’s regional passes like Esim Western Europe and Esim North America are designed for border‑hopping with multi‑network reliability. If you prefer “unlimited”, compare with Holafly but check hotspot and fair‑use details.Is “unlimited data” truly unlimited?Typically not. Most “unlimited” plans apply fair‑use policies that may throttle speeds after sustained heavy use. If you need consistently fast data, consider a high‑allowance metered plan instead of relying on “unlimited.”Will I get 5G everywhere?5G availability depends on the local networks and the plan. Many destinations offer 5G in major cities, with 4G elsewhere. Simology exposes 5G where partners support it; check your specific country page via Destinations.Can I use my phone as a hotspot?Often yes, but not always. Simology plans generally support tethering. Some unlimited‑style plans (e.g., certain Holafly destinations) may restrict it. Check your plan’s terms before relying on hotspot for work.Do I need to complete identity checks (eKYC)?Some countries require ID for mobile service. Many tourist eSIMs avoid this, but regulations can change. If eKYC is required, your provider will prompt you in‑app with simple steps.What if my phone is locked?Network‑locked phones can’t use most travel eSIMs. Contact your carrier to unlock before you fly. You can still use Wi‑Fi only, but mobile data via eSIM requires an unlocked device.The bottom lineIf you want the best eSIM for international travel in 2025, prioritise multi‑network switching, regional coverage, clear hotspot rules, and transparent fair‑use. Simology leads on reliability and cross‑border simplicity, with straightforward options for single countries like the Esim United States and Europe staples (Esim France, Esim Italy, Esim Spain), plus regional passes across Esim Western Europe and Esim North America.Next step: Compare plans and coverage for your route via our Destinations.

30 Oct 2025