UAE VoIP & App Calling: What Works, What Doesn’t (2025 Traveller Guide)

30 Oct 2025

Planning to call home over app while you’re in the UAE? Read this first. The UAE regulates internet-based calling (VoIP). In practice, most person‑to‑person app calls are blocked on local networks, including WhatsApp, Viber and many others. Some work platforms (Zoom, Microsoft Teams, Webex) generally function for meetings, but everyday voice/video calling inside popular apps is restricted unless you use a UAE‑approved service. Wi‑Fi Calling via your home mobile network can work for some travellers but is not guaranteed on all Wi‑Fi or carriers.

This guide explains uae voip restrictions 2025 in plain English, what you can and can’t rely on, and the clean, lawful alternatives to stay connected. You’ll find step‑by‑step checklists, Wi‑Fi Calling tips, and pragmatic workarounds for both leisure and business trips. Regulations and platform availability can change, so always sanity‑check with your provider and our country pages on Destinations before you fly.

What’s actually blocked in the UAE (2025)

In the UAE, public internet calling is regulated. Here’s the reality most travellers experience:

WhatsApp, Telegram, Viber and most consumer app voice/video calls: typically blocked on UAE mobile data and most Wi‑Fi networks. Text/chat and media generally work.
Skype personal calling and similar OTT dialling: often blocked or unreliable.
FaceTime: availability has varied; some travellers report success, others don’t. Treat as inconsistent and don’t plan around it.
Work platforms (Zoom, Microsoft Teams, Google Meet, Webex): you can usually join meetings for audio/video/screen share. PSTN dial‑out features may be limited.
Licensed UAE calling apps (e.g., BOTIM via UAE operators): allowed when you subscribe to a supported “Internet Calling” plan with a local SIM.
Traditional phone calls/SMS: unaffected. You can place normal cellular calls (using a local SIM or roaming on your home SIM).

Note: The exact list of permitted apps can change, and individual hotels, cafés or corporate networks may apply additional filtering.

Lawful ways to call while in the UAE

1) Use a UAE‑licensed internet calling app (with a local plan)

UAE operators (e.g., e&/Etisalat and du) offer “Internet Calling” add‑ons that enable VoIP in approved apps, most commonly BOTIM.

How it works (typical flow): 1) Buy a UAE tourist SIM/eSIM at the airport or a mall store. 2) Add an “Internet Calling” option (daily/weekly/monthly). Ask specifically which apps are enabled today. 3) Install the supported app (commonly BOTIM). 4) Register with your UAE number. 5) Place voice/video calls from inside that app.

Pros: - Fully compliant and reliable once enabled. - Predictable costs (especially on weekly/monthly passes).

Cons: - Requires a local SIM and add‑on. - Your contacts need the same app for app‑to‑app calls.

Tip: If you’re continuing to Europe or North America after the UAE, line up regional data for app calls in your next stop with Esim Western Europe, Esim France, Esim Spain, Esim Italy, Esim North America or Esim United States.

2) Use regular phone calls and SMS

Roaming on your home SIM: Simple and works country‑wide. Check roaming rates before you travel.
Local UAE SIM: Cheapest for calling within the UAE and can be cost‑effective for international calls with specific bundles.

When budget‑sensitive, ask your provider about: - Incoming call charges while roaming. - International direct dial (IDD) bundles to your home country. - Tourist SIM voice packs.

3) Join work meetings on permitted platforms

Zoom/Teams/Webex/Meet typically let you join scheduled meetings.
Use your company account for best results, and prefer wired or high‑quality hotel Wi‑Fi.
If dial‑out (PSTN) inside the app fails, request meeting dial‑in numbers and call them using your mobile’s normal voice service.

For compliance‑minded teams, see our enterprise guidance on For Business. Travel partners and TMCs can find enablement resources in our Partner Hub.

4) Wi‑Fi Calling via your home carrier (sometimes works)

Wi‑Fi Calling routes calls/texts through your home mobile network over the internet. In the UAE, it may work on some Wi‑Fi networks for some carriers; it’s not universal.

How to set up (before you fly): 1) Check your home carrier supports Wi‑Fi Calling and that it is enabled on your line. 2) Turn it on in your device settings: - iPhone: Settings > Mobile Data > Wi‑Fi Calling > On. - Android (varies): Settings > Network & Internet > Mobile network > Wi‑Fi Calling. 3) Test at home: enable Airplane Mode, turn on Wi‑Fi only, make a call. If it connects and shows “Wi‑Fi” or similar, you’re set. 4) In the UAE, keep Airplane Mode on to avoid unintended roaming charges, connect to Wi‑Fi, and try a call. 5) If it doesn’t register, switch Wi‑Fi networks or use a different lawful method.

Caveats: - Not guaranteed; some UAE Wi‑Fi networks or ISPs may block or interfere. - Emergency calling over Wi‑Fi may not work. Know local emergency numbers and alternatives. - Quality depends on the Wi‑Fi connection and your home carrier’s support.

5) Don’t rely on VPNs to bypass blocks

VPN use is regulated in the UAE. Many businesses use secure connectivity for corporate access, but using tools to bypass local restrictions can lead to issues. Stick to permitted services and your operator’s approved calling options. When in doubt, ask your employer’s IT and your mobile provider for compliant solutions. We cover country specifics on Destinations.

Traveller checklists

Before you fly (10–15 minutes)

Confirm your critical contacts have at least one common option with you:
Standard phone number and SMS.
A UAE‑approved calling app (e.g., BOTIM) if you plan to use it.
Ask your home carrier about:
Roaming voice/SMS rates and any travel bundles.
Wi‑Fi Calling support while abroad.
Enable and test Wi‑Fi Calling at home (see steps above).
Decide your SIM plan:
Roam on home SIM, or
Buy a UAE tourist SIM on arrival (consider an Internet Calling add‑on).
For work, pre‑test Zoom/Teams/Webex from a different network (e.g., coffee shop Wi‑Fi) to mimic travel conditions.
Save key pages:
Your itinerary and hotel Wi‑Fi details.
Simology’s UAE notes on Destinations.

On arrival (5–10 minutes)

If buying a local SIM: ask the agent which Internet Calling apps are currently supported and the exact add‑on code or package.
Install and register the supported app (often BOTIM) if you chose that route.
Connect to reliable Wi‑Fi in your hotel; try Wi‑Fi Calling if that’s part of your plan.
Place a short test call using your chosen method to confirm audio quality both ways.
For meetings, run a quick Zoom/Teams test with your office.
Share your reachable numbers/methods with family or colleagues (e.g., “Use SMS or call my number; BOTIM also works this week”).

Pro tips from frequent visitors

Prioritise reliability over novelty. A 2‑minute paid cellular call that works beats 20 minutes wrestling with blocked apps.
Dual‑SIM strategy: keep your home eSIM active for SMS/2FA and roaming calls; use a local UAE SIM for data and any licensed Internet Calling option.
Hotel Wi‑Fi differs. If Wi‑Fi Calling won’t register, try:
Personal hotspot from a local SIM.
A different Wi‑Fi network (lobby vs room).
Falling back to standard voice.
Schedule family calls when you’re in a country with open VoIP later in your trip. Line up regional plans such as Esim Western Europe or Esim North America for seamless app calling outside the UAE.
Business travellers: publish a “reach me” line in your meeting invites (e.g., direct mobile number) and include dial‑in numbers for all key meetings. For policy‑compliant connectivity across markets, our team can help on For Business.
Travel brands and IT partners supporting teams in the Gulf can access playbooks and partner resources via the Simology Partner Hub.

FAQs

Are WhatsApp voice/video calls blocked in the UAE?

Yes, in general WhatsApp calling is blocked on UAE networks. Messaging and media sharing still work. Use a UAE‑approved calling app with the correct plan, standard phone calls, or Wi‑Fi Calling (if it registers for your carrier).

Does FaceTime work in 2025?

FaceTime availability in the UAE has been inconsistent over the years and can vary by device, OS, and network. Some visitors report it working; others cannot connect. Treat FaceTime as unreliable and have a fallback.

Will Wi‑Fi Calling let me call normally from the UAE?

Sometimes. If your home carrier supports Wi‑Fi Calling abroad and the Wi‑Fi network allows it, your calls may route over Wi‑Fi as if you were at home. It’s not guaranteed, and performance varies by carrier and network. Enable and test before travel, and always have an alternative.

Can I use Zoom, Microsoft Teams or Google Meet?

Generally yes for joining scheduled meetings with audio/video/screen share. If in‑app dial‑out to phone numbers doesn’t work, use meeting dial‑in numbers and call via your mobile’s normal voice service or a hotel landline.

Are VPNs a solution to blocked calling?

No. VPN use is regulated in the UAE and should not be used to circumvent local restrictions. Stick to permitted services: licensed UAE calling apps with the proper add‑on, standard voice/SMS, work platforms, or Wi‑Fi Calling where available.

What’s the simplest way to keep in touch with family?

Quick option: regular phone calls or SMS (via roaming or a local SIM).
App‑to‑app: subscribe to the UAE operator’s Internet Calling plan and use the supported app (commonly BOTIM).
When leaving the UAE: switch to app calls freely in your next destination using regional plans like Esim France, Esim Spain, Esim Italy or Esim United States.

Bottom line

In the UAE, most consumer VoIP calls are restricted. Don’t count on WhatsApp/FaceTime. Your reliable, lawful options are: a licensed Internet Calling plan on a local SIM, standard cellular calls/SMS, work platforms for meetings, and Wi‑Fi Calling where it registers. Test before you fly, verify on arrival, and always keep a paid fallback for time‑critical calls.

Next step: Check current country specifics and plan your connectivity via our global Destinations.

Read more blogs

Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Press Roundup: Simology in the News (Q4 2025)

Q4 2025 was a busy season for Simology. Reporters, reviewers and travel editors zeroed in on two things: how quickly travellers can get connected with an eSIM before landing, and how to keep costs predictable during multi-country trips. This roundup summarises the themes in Simology press coverage from October to December, the product updates journalists highlighted, and a few quote snippets from our spokespersons that you may have seen. If you’re a writer on deadline, you’ll also find a practical media kit checklist and useful links to our most-requested pages, including Destinations, regional plan overviews such as Esim United States and Esim Western Europe, and our Partner Hub for assets and brand guidance. For business travel desks and ops teams, we’ve included pointers to For Business with team features, invoicing and centralised spend controls. Let’s get into what the media asked, what we shipped, and where to find the details fast.Where Simology showed up this quarterThe quarter’s coverage clustered around three practical use cases: short US trips, city breaks in Western Europe, and multi-stop itineraries across North America.North America: predictable connectivity for short staysEditors focussed on simple activation flows and predictable costs for domestic and cross-border travel.Useful links readers bookmarked:Esim United StatesEsim North AmericaCommon angles:“Install before you fly; switch on after landing.”“No surprise roaming add-ons from home carriers.”“Coverage that follows you across borders on one plan.”Western Europe: one plan, many countriesTravel desks emphasised the practicality of using a single eSIM for multiple countries, particularly over long weekends and rail itineraries.Popular pages cited:Esim Western EuropeEsim FranceEsim ItalyEsim SpainCommon angles:“No queueing for physical SIMs on arrival.”“Keep your primary number active for calls; use data on the eSIM.”“Clear allowances, easy top-ups mid-trip.”What journalists asked (and how we answered)Below are concise, on-record snippets from Simology spokespeople that appeared in Q4 pieces. Use them if you’re looking for fast, accurate phrasing.“An eSIM is simply a digital SIM. You scan a QR code, download the plan, and your phone adds a second data line in minutes.”“Our traveller-first approach is: show the networks up front, show the speeds you can expect, and make the total price obvious.”“For multi-country trips, a regional eSIM avoids the airport SIM shuffle. One plan, one dashboard, one top-up.”“Business teams want control without micromanaging devices. That’s why our admin console adds spend caps, shared wallets and consolidated invoices.”“We design for ‘install at home, switch on on arrival.’ That’s the easiest path to a smooth landing with maps, ride-hailing and messaging live.”Product updates the press highlighted in Q4Q4 saw a series of upgrades designed to make purchase, activation and management quieter and simpler. Here are the updates media tended to showcase:Cleaner activation flowQR code and install code both supported.Live preflight checks confirm device compatibility and OS settings before you pay.Smarter regional plan selectionDestination pages now recommend single-country vs regional bundles based on itinerary length.Regional plans cover border areas more reliably, helpful on rail and road trips.Business featuresTeam workspaces with central billing and one-click assignment.Exportable usage reports for finance.Policy tools to set data limits per user or per trip. See For Business.Partner resourcesUpdated logo suite, app screenshots and messaging guidelines. See the Partner Hub.Faster affiliate approvals and clearer deep-link parameters.Quick start checklist: install a Simology eSIM in under 2 minutesCheck your device supports eSIM and is carrier-unlocked.Choose your destination:Single country: e.g., Esim United States, Esim France, Esim Italy, Esim Spain.Multi-country: Esim Western Europe or Esim North America.Buy the plan; keep the QR code or activation code handy.On iPhone: Settings > Mobile Data > Add eSIM > Use QR/Activation code.On Android (may vary): Settings > Network & Internet > SIMs > Add eSIM > Use QR/Activation code.Label the new line “Travel Data,” set it as the data line, and leave your primary line for calls.Toggle “Data Roaming” on for the eSIM line. Leave primary line roaming off to avoid home-carrier charges.Land, switch airplane mode off, and your data should be live. If not, restart once.Pro tip: Install before you fly. Activation doesn’t start the clock; first network use does.The themes that drove coverageJournalists anchored their stories around a handful of practicality-first questions. Here’s how those mapped to what travellers care about.Can I keep my WhatsApp number? Yes. Your primary SIM/number remains. The eSIM supplies data only. Messaging apps continue as usual.Will I get 5G? Where available on the local network. Destination pages note expected network types. See Destinations for specifics.Is a regional pass worth it? If your itinerary crosses borders, one regional eSIM (e.g., Esim Western Europe) avoids per-country setup, with a single allowance to manage.What about business travel? Centralised control, per-trip budgets and consolidated billing save time versus expensing ad hoc SIMs. Details on For Business.What we shared with the press: practical guidance, not hypeRather than splashy claims, we emphasised the basics that save travellers time and money.Transparent pricing: all-in plan prices shown before checkout.Network disclosure: named networks where permitted, or capability bands where not.Predictable activation: installation at home; activation on arrival.Account portability: you can store multiple eSIMs and switch as you move between regions.Pro tip: If you’re comparing offers, look beyond headline GB. Check the fair use policy, tethering rules, and whether top-ups stack or reset.How to cover Simology: a mini media kit checklistIf you’re writing or filming a Simology piece, this checklist keeps assets and facts straight.Grab updated brand assets and device screenshots from the Partner Hub.Verify device support and OS flows using our live preflight check on any destination page, e.g., Destinations.Illustrate single-country vs regional with concrete examples:City break: Esim France or Esim Italy.Multi-country rail trip: Esim Western Europe.US + Canada itinerary: Esim North America.For B2B angles, request a demo account via For Business to explore admin controls.Need quotes or a technical explainer? Contact us via the Partner Hub with your deadline and focus; we’ll respond with verified details.Pro tip: Screenshare the install flow. Readers engage well with a 30-second “scan, install, label line, toggle data” segment—they can replicate it on their own devices.Traveller checklists the media lovedCoverage often embedded simple checklists. Here are two you can reuse.Pre-trip device checklistIs your phone carrier-unlocked?Does it support eSIM? (Most recent iPhone and Android flagships do.)Have you updated to the latest OS?Have you added a payment method to your app store or card-ready wallet?Did you save the QR code/activation code somewhere you can reach offline?First-hour on the groundDisable data roaming on your primary line (to avoid home-carrier roaming).Enable data roaming on the eSIM line.Open maps, ride-hailing and messaging to confirm everything is live.If you need tethering, check the plan’s hotspot allowance on your destination page.For teams: what editors flagged for business travellersBusiness travel coverage highlighted the trade-off between control and convenience.Central purchase, local experience: Ops buys plans in bulk; travellers self-install in minutes.Budget certainty: Shared wallets and caps prevent overspend.Compliance-friendly: Single monthly invoice with per-user breakdown.Global-ready: Mix regional passes across teams travelling to the US, Canada and Western Europe without juggling multiple vendors.Start here: For Business.Pro tip: Set policy at profile level (e.g., Sales 10 GB per week; Engineering 20 GB with hotspot) to cut manual approvals.Frequently asked questionsWhere can I see which countries and networks are supported?Head to Destinations for an A–Z view plus network details. For common trips, see Esim United States, Esim Western Europe and Esim North America.Do I need to wait until I land to install the eSIM?No—install at home so you’re set. Activation starts when the eSIM first connects to the local network.Can I keep my primary number active for calls and texts?Yes. Keep your primary line for calls/SMS; set the eSIM as your data line. Messaging apps continue to use your existing number.What happens if I run out of data mid-trip?You can top up from your account. Top-ups apply to the same eSIM profile and usually take effect within seconds.Is eSIM good for multi-country travel in Europe?Yes. A regional plan like Esim Western Europe covers multiple countries on one allowance and one install, so you avoid per-country SIM swaps.Do you support teams and company billing?Yes. Our business console offers centralised purchasing, allocations, spend controls and invoicing. See For Business.What’s nextIf you’re planning a trip or writing a guide, the fastest way to sense-check coverage, networks and allowances is to browse Destinations and pick your route. You’ll see plan options, setup steps and what to expect on the ground—no surprises.

31 Oct 2025

Dual‑SIM Data Steering: Best Practices for iOS & Android

Travellers often juggle two priorities: staying reachable on their usual number and getting affordable, fast data abroad. Dual‑SIM (physical + eSIM or dual eSIM) makes that easy—if you set it up right. This guide shows you how to control which SIM handles voice, SMS and data, how to avoid accidental roaming charges, and how to keep apps like WhatsApp and banking OTPs working smoothly. We’ll cover iOS and Android step‑by‑step, explain default line rules, and share practical roaming presets you can apply in seconds. You’ll also find app‑specific tips and troubleshooting for common snags.If you’re new to travel eSIMs, browse country and regional options on Destinations, including ready‑to‑go packs such as Esim United States, Esim France, Esim Italy, Esim Spain, Esim Western Europe and Esim North America. Then use the dual sim data switching best practices below to keep costs down and coverage up.What “data steering” means on your phoneDual‑SIM data steering refers to how your device chooses a SIM for internet access, calls and messages, and whether it can switch between SIMs automatically. Key concepts:Default voice line: which SIM handles outgoing calls by default.Default SMS line: which SIM sends texts by default.Default data line: the only SIM that carries mobile data at any one time.“Allow mobile data switching” (iOS) / “Auto data switch” (Android): optionally lets the phone use the non‑data SIM for data during a call or when signal is poor.Data roaming per SIM: separate toggles to allow data outside your home network.Wi‑Fi assist / smart network switch: uses mobile data when Wi‑Fi is weak—useful, but can burn through data if you’re not careful.Your goal as a traveller is usually to keep your home SIM active for calls/SMS, and use a local/eSIM for data—without letting the phone sneak data onto the wrong SIM.Quick presets for travellersApply these simple presets to avoid bill shock and keep everything working:Pre‑trip 1. Install and label your travel eSIM. 2. Update apps and download offline maps on Wi‑Fi. 3. Confirm roaming SMS/call rates on your home SIM; disable data roaming on it.On landing 1. Set the travel eSIM as your default data line. 2. Leave your home SIM as the default for calls and SMS. 3. Turn OFF any auto data switching features to lock data to the travel eSIM. 4. Turn ON data roaming on the travel eSIM only.While travellingKeep Wi‑Fi Assist/Smart switch OFF unless you intentionally want mobile data to supplement weak Wi‑Fi.Use Low Data/Data Saver modes to reduce background usage.If you need tethering, enable Personal Hotspot on the travel eSIM.Flying homeSwitch default data back to your home SIM.Turn OFF data roaming on the travel eSIM (or disable the eSIM profile).iOS: step‑by‑step dual sim data switchingApplies to iPhone XS and newer with Dual SIM (physical + eSIM or dual eSIM).1) Install and label your eSIM - Settings > Mobile Data > Add eSIM. - Label each plan (e.g., “Home” and “Travel”). Accurate labels reduce mistakes later.2) Set default voice and SMS lines - Settings > Mobile Data > Default Voice Line: choose “Home”. - Settings > Messages > Send & Receive: ensure your home number is ticked. If you also use your Apple ID email, you can send/receive iMessages without relying on SMS activation.3) Choose your default data line - Settings > Mobile Data > Mobile Data: select “Travel”. - Mobile Data Options > Data Roaming: ON for Travel; OFF for Home.4) Control automatic data switching - Settings > Mobile Data > Allow Mobile Data Switching: - OFF if you want to lock data to the Travel eSIM and avoid accidental home‑SIM data. - ON only if you need data continuity during voice calls on the home SIM and you’re comfortable with potential switching. If you enable it, double‑check that data roaming stays OFF on the home SIM.5) Optimise data usage - Settings > Mobile Data > Mobile Data Options: - Data Mode: Low Data Mode to reduce background tasks. - Voice & Data: 5G Auto or LTE; switch to LTE if 5G is patchy or draining battery. - Settings > Mobile Data > Wi‑Fi Assist: OFF to prevent surprise usage when Wi‑Fi is weak.6) Hotspot and tethering - Settings > Personal Hotspot: enable if your travel plan supports it. Hotspot uses the current default data line.7) If data doesn’t work - Check APN: Settings > Mobile Data > your Travel plan > Mobile Data Network. Enter APN provided by your eSIM supplier if not auto‑filled. - Toggle Airplane Mode, then back. - Manually select a network: Settings > Mobile Data > Network Selection (turn off Automatic if needed and try another partner).Recommended iOS roaming preset - Default Voice Line: Home - SMS/iMessage: Home (plus Apple ID email if you like) - Mobile Data: Travel - Data Roaming: ON (Travel), OFF (Home) - Allow Mobile Data Switching: OFF - Wi‑Fi Assist: OFF - Data Mode: Low Data ModeAndroid: step‑by‑step dual sim data switchingAndroid menus vary. Below are common paths for Google Pixel (stock Android) and Samsung; other brands are similar.Pixel (Android 13+) 1) Install eSIM - Settings > Network & internet > SIMs > + Add SIM.2) Labels and defaults - Settings > Network & internet > SIMs: - Calls: set “Home” as preferred for calls. - SMS: set “Home” as preferred for texts. - Mobile data: set “Travel” as preferred.3) Roaming and switching - Tap each SIM > Roaming: - Travel: ON; Home: OFF. - Look for “Auto data switching” or similar. If present, set OFF to avoid the phone using your home SIM for data.4) Data controls - Settings > Network & internet > Internet > Data Saver: ON. - Turn off features like “Switch to mobile data automatically” if offered by your OEM.Samsung (One UI 5+) 1) Install eSIM - Settings > Connections > SIM manager > Add eSIM.2) Defaults - Settings > Connections > SIM manager: - Preferred SIMs: Calls = Home; Text messages = Home; Mobile data = Travel.3) Roaming and switching - Tap each SIM > Data roaming: Travel ON; Home OFF. - “Switch data during calls” or “Auto data switch”: set OFF to prevent unintended use of home data. - “Dual SIM always on” handles call reachability via call forwarding; it can add costs and doesn’t affect data. Use only if you understand your operator’s charges.4) Data controls - Settings > Connections > Data usage > Data saver: ON. - “Switch to mobile data/Wi‑Fi assist” under Wi‑Fi Advanced: consider OFF to avoid surprise usage.Recommended Android roaming preset - Calls/SMS: Home - Mobile data: Travel - Data roaming: ON (Travel), OFF (Home) - Auto data switching: OFF - Data Saver: ONApp‑specific tips: WhatsApp, OTPs and moreWhatsApp - Your WhatsApp account is tied to your phone number, not the data SIM. You can keep WhatsApp registered to your home number while using data from your travel eSIM. - If WhatsApp needs re‑verification while abroad, you’ll need access to your home number via SMS or voice call. Keep your home SIM active for SMS (data roaming can remain OFF). - Don’t tap “Change Number” unless you truly want to move your account to a new number.Banking OTPs and 2FA - Many banks send OTPs via SMS to your home number. Keep the home SIM active with data roaming OFF so SMS can still arrive. - If your bank supports app‑based codes or a token, set that up before travel to reduce SMS dependence.iMessage and FaceTime - iMessage can use your Apple ID email as well as your number. In Settings > Messages > Send & Receive, tick your email to keep iMessage working even if your number can’t re‑activate. - If iMessage/FaceTime tries to re‑activate using SMS, ensure your home SIM can receive SMS.Android RCS (Chat features) - Google Messages’ RCS is associated with a specific number/SIM. You can keep RCS on your home number while mobile data comes from the travel eSIM—just ensure the home SIM remains active, and RCS is registered before you go.One‑time passwords from services - Expect some OTPs to arrive via SMS with delays when roaming. Have backup methods (authenticator app, email, or app approval) where available.Troubleshooting and pro tipsLock data to the correct SIM: Turn OFF “Allow Mobile Data Switching” (iOS) or “Auto data switch” (Android) during travel.Check APN settings: If data connects but is slow or drops, verify APN is auto‑filled per your eSIM instructions.Manually change networks: In some countries, one partner network is faster. Try manual network selection on the travel eSIM.Prefer LTE when 5G is patchy: Switching to LTE can improve stability and battery life.Only one data SIM at a time: Dual‑SIM Dual Standby means two lines are active for calls/SMS, but only one can carry mobile data.Background data control: Use Low Data Mode (iOS) or Data Saver (Android). Consider restricting heavy apps to Wi‑Fi.Hotspot with care: Tethering uses your default data SIM; verify your plan allows it.Frequent flyers: Keep a “Travel” profile ready to toggle—data to Travel, data roaming OFF on Home, auto switching OFF.Regional eSIMs: Multi‑country options like Esim Western Europe or Esim North America reduce mid‑trip SIM shuffling. For single‑country trips, pick Esim United States, Esim France, Esim Italy or Esim Spain.For teams and frequent travellersIf you manage staff on the road, set a standard preset: home SIM for calls/SMS, travel eSIM for data, roaming OFF on home SIM, and auto data switching disabled. Provide a simple runbook for iOS and Android.Centralise procurement and control with pooled eSIMs and usage reporting via For Business.If you’re a reseller or travel partner, explore co‑branded solutions through our Partner Hub.FAQWill changing the data SIM affect my phone number for calls or WhatsApp?No. Your phone number for calls/SMS stays on the SIM you set for voice. WhatsApp remains tied to the number it was registered with, regardless of which SIM provides data.Can I receive SMS on my home SIM with data roaming off?Yes. SMS uses the signalling channel, not mobile data. Keep the home SIM active and data roaming OFF to receive texts without using mobile data.Should I enable “Allow Mobile Data Switching” on iPhone while abroad?Usually no. Keep it OFF to prevent accidental data usage on your home SIM. Enable only if you need uninterrupted data during calls and you’re confident your home SIM won’t incur data charges.My travel eSIM shows signal but no data. What now?Toggle Airplane Mode, check APN, and ensure Data Roaming is ON for the travel eSIM. Try manual network selection to pick an alternative partner.Can I hotspot from my travel eSIM and still receive calls on my home number?Yes. Personal Hotspot uses the current default data line (travel eSIM), while your home SIM remains active for calls and SMS.Does my phone auto‑switch data to the “better” SIM when signal is poor?Only if you enable features like “Allow Mobile Data Switching” (iOS) or “Auto data switch” (Android). For cost control while roaming, keep these OFF.Next step: Pick your destination and get a travel eSIM that fits your trip on Destinations, then apply the presets above before you fly.

31 Oct 2025