Sydney Speed Test: SYD Airport, CBD, Bondi – 5G Expectations vs Reality

31 Oct 2025

Sydney is one of the easiest places in Australia to get online fast—if you know where to stand and what your phone is actually connecting to. We spent two days running a structured sydney mobile speed test across three real traveller zones: Sydney Airport (SYD, T1/T2/T3), the CBD (Circular Quay to Town Hall via Martin Place), and Bondi (promenade, Icebergs and backstreets). We measured download, upload and latency on Australia’s big three networks with modern flagship phones, recording whether 5G was Standalone (SA) or Non‑Standalone (NSA), plus band behaviour where visible. The headline: Sydney 5G can be blistering in CBD mmWave pockets, solid but variable at Bondi, and good-enough at SYD—yet uplink and consistency still hinge on NSA 4G anchors in many spots. Below you’ll find results, practical traveller tips, and an open CSV preview you can reproduce. For more field tests in other cities, check our Destinations.

What we tested and how

Locations and times

SYD Airport
T1 International arrivals hall and kerbside
T2/T3 landside check-in zones
Airport rail platforms
Time windows: 07:30–09:30 and 17:00–19:00 (peak passenger flow)
Sydney CBD
Circular Quay ferry concourse
George St (Town Hall to Wynyard), Martin Place, Pitt St Mall
Known mmWave trial/coverage pockets near Martin Place/George St
Time windows: 10:00–12:00 and 13:00–15:00 (lunch-time load)
Bondi
Promenade (central), Bondi Icebergs, Hall St/Campbell Pde backstreets
On the sand (middle of the beach) vs against the seawall
Time windows: 08:00–10:00 (quiet) and 16:30–18:30 (busy sunset)

Devices, SIMs and apps

Handsets: recent flagships supporting 5G n78 mid‑band and n258 mmWave (where available). Mixed iOS and Android to observe stack differences.
SIMs: local prepaid eSIMs from each national operator to avoid roaming variability. Dual‑SIM kept idle on secondary line.
Measurement: Ookla Speedtest, nPerf and Fast.com, with 3–5 runs per spot; best‑of‑median recorded. Location logged at street precision.
Network notes: we recorded SA vs NSA where the device exposed it and noted apparent bands (e.g., n78, n258). Many phones still default to NSA in Sydney even where SA is selectively live.

Results at a glance

SYD Airport (landsid e)
Typical 5G NSA downlink: 120–300 Mbps; uplink: 10–30 Mbps; latency: 18–28 ms.
Peak pockets near T1 kerbside reached ~420 Mbps down. Platforms were more variable due to structure and passenger density.
Sydney CBD
Mid‑band 5G NSA median: 300–500 Mbps down; uplink: 20–60 Mbps; latency: 12–22 ms.
mmWave pockets (where reachable line‑of‑sight): 800–1,400+ Mbps down; uplink: 70–120 Mbps; latency often sub‑12 ms. Coverage is highly directional and sensitive to body blocking.
Bondi
Promenade (mid‑band): 180–350 Mbps down late morning; often drops to 80–200 Mbps at sunset load.
On the sand: speeds typically halve compared to the seawall due to distance, downtilt and body/sea reflections; uplink can dip <10 Mbps on NSA.
Backstreets (Hall St/Campbell Pde): often outperform the beach itself (250–400 Mbps) thanks to closer small cells and better geometry.

5G SA vs NSA: SA sessions were sporadically observed in the CBD (low‑band or mid‑band), delivering steadier latency but not always higher throughput. Most high headline speeds still came from NSA with a strong 4G anchor plus wide 5G n78.

Detailed findings

SYD Airport: solid, sometimes spiky

Arrivals halls favour coverage over capacity. Expect 5G NSA in most open areas, with frequent handovers around glass and metal structures.
Best results were kerbside at T1 where devices saw cleaner sectors: ~350–420 Mbps down, 20–35 Mbps up.
Platforms showed the widest variance due to tunnel geometry; we saw 60–250 Mbps down with occasional 4G fall‑backs providing steadier uploads (~15–25 Mbps).
SA appeared briefly on one handset on low‑band, with latency improvement (to ~14 ms) but no throughput gain vs solid NSA.

Traveller tip: if your upload matters (video, large files), step outside towards open sky or near terminal windows for a better uplink path.

CBD: mmWave moments, mid‑band muscle

Mid‑band n78 carried most sessions, returning consistent 300–500 Mbps down and 25–60 Mbps up at lunchtime.
We hit mmWave near Martin Place/George St with line‑of‑sight: 1.1–1.4 Gbps down, 80–120 Mbps up. Move a few metres, turn a corner, or stand behind a bus shelter and mmWave vanishes.
SA showed on a subset of devices. It improved jitter and call setup times but didn’t beat top NSA downlink where wide 5G + robust 4G anchor was present.

Traveller tip: to catch mmWave, stand streetside with a clear view of small‑cell nodes, keep the phone unobstructed, and face the likely sector. If speeds seem oddly low, turn 90 degrees—your body can block mmWave.

Bondi: beachfront variance, timing matters

Along the seawall, mid‑band 5G posted 180–350 Mbps down late morning with 15–35 Mbps up. At sunset, crowding pushed many sessions to 90–180 Mbps down and single‑digit uploads on NSA.
On the sand, even 30–50 metres from the seawall cost ~30–60% throughput due to antenna downtilt and body/hand absorption, especially if seated.
Icebergs lookout performed well (clean elevation): 280–420 Mbps down; backstreets off Hall St often matched or beat the promenade, suggesting small‑cell offload.
SA sightings were rare at the beach during our windows. NSA dominated, and uplink limits were noticeable for live streaming.

Traveller tip: for a clear video call at sunset, step off the sand to Campbell Parade or a café window seat. You’ll likely gain a stronger uplink.

5G SA vs NSA in Sydney: what it means for you

NSA (Non‑Standalone): your 5G piggybacks on a 4G core anchor. Often delivers higher peak speeds today because 4G+5G work together with mature scheduling. Uplink may be constrained by the 4G anchor path.
SA (Standalone): true 5G core. Potentially better latency, uplink and reliability for calls and enterprise features (network slicing later). Coverage is still being optimised; some consumer devices don’t hold SA consistently.
What we observed: CBD had the best chance of SA on compatible devices; airport and Bondi leaned NSA. Peak downlink wins still came from broad NSA deployments; SA helped with jitter and call stability.

How to check: - iPhone: Settings > Mobile Data > SIM > Voice & Data shows 5G status; deeper field metrics vary by model. - Android: Settings > About Phone > SIM Status, or vendor service menus. Look for “NR SA/NSA.”

Traveller setup checklist for better Sydney speeds

Update your device OS and carrier settings before you land.
Use a local eSIM for the three networks if you need redundancy. For multi‑city trips, see Destinations.
Turn off Low Data/Data Saver while testing; disable VPN for raw measurements.
Test outdoors first; then move inside near windows. Re‑run at shoulder height, phone vertical.
For uploads, prefer locations with line‑of‑sight to the street and fewer bodies between you and the cell.
If speeds jump wildly, toggle airplane mode or 5G off/on to refresh the anchor.
Need guaranteed performance for a team? Our For Business team can pre‑provision multiple eSIM profiles and fallback plans.

Pro tips: - mmWave: treat it like light—needs a clean path. A backpack, your hand, or a bus can kill it. - Bondi: early morning beats sunset for both capacity and uplink. - Airport: step outside for uplink; inside favours coverage and stability over raw speed.

Reproduce our test (step‑by‑step)

Activate a local prepaid eSIM on a recent 5G phone. Keep any secondary line idle.
Disable Wi‑Fi and VPN. Confirm 5G is enabled and not in “Auto 4G preferred.”
Install two test apps (e.g., Speedtest and nPerf). Select the same target server where possible.
At each spot, run 3–5 tests per app, 30–60 seconds apart. Log the median result.
Note SA/NSA state if exposed; record time, GPS, and any obvious obstructions (bus shelter, tree, crowds).
Repeat at different times of day to see load effects.
Export to CSV. Compare with our open dataset via the Partner Hub.

Dataset and method (open CSV)

Columns - timestamp (local), location, operator, tech (5G SA/NSA or 4G), anchor (if NSA), down_mbps, up_mbps, latency_ms, notes

CSV preview (10 rows) timestamp,location,operator,tech,anchor,down_mbps,up_mbps,latency_ms,notes
2025-03-12 08:14,SYD T1 kerbside,Operator A,5G NSA,4G+NR n78,418,32,19,Clear LOS to mast
2025-03-12 08:42,SYD T1 arrivals hall,Operator B,5G NSA,4G+NR n78,236,21,23,Busy footfall
2025-03-12 09:08,Airport Rail Platform,Operator C,4G LTE,,92,18,31,Partial 5G fallback
2025-03-12 11:26,Martin Place (LOS),Operator A,5G mmWave NSA,4G+NR n258,1382,106,9,Line-of-sight small cell
2025-03-12 12:04,Pitt St Mall,Operator B,5G NSA,4G+NR n78,354,41,17,Lunch crowd
2025-03-12 13:32,Circular Quay concourse,Operator C,5G NSA,4G+NR n78,287,27,20,Open sky
2025-03-12 08:58,Bondi Promenade (centre),Operator A,5G NSA,4G+NR n78,312,24,18,Morning light load
2025-03-12 17:22,Bondi on the sand,Operator B,5G NSA,4G+NR n78,128,8,24,Sunset crowd; body blocking
2025-03-12 17:56,Icebergs lookout,Operator C,5G NSA,4G+NR n78,402,36,16,Elevated position
2025-03-12 18:18,Hall St backstreet,Operator B,5G SA,,368,52,14,Steady SA session

Full, open CSV and collection notes are available via the Partner Hub. You are free to use and cite with attribution.

Who should care about this

Solo travellers and remote workers needing reliable uplink for calls and cloud saves.
Teams running live content at Bondi or events in the CBD. Our For Business solutions include pre‑trip planning, eSIM pools and on‑site fallback.
Travellers continuing onward: if Sydney is a stopover before North America or Europe, line up your cross‑region eSIMs now:
For the US leg: see Esim United States or broader Esim North America.
For Europe legs: check Esim Western Europe, plus country options like Esim France, Esim Italy and Esim Spain.

FAQs

Is 5G SA widely available in Sydney?
Selective. We observed SA sessions mainly in the CBD on compatible devices. Most day‑to‑day traffic still runs NSA, which remains very fast with a strong 4G anchor.
Why are uploads so much lower than downloads?
On NSA, uplink can be constrained by the 4G anchor and RF geometry. In busy areas and on the beach, body blocking and sector load hit uplink first.
Can I rely on airport 5G for video calls?
Usually, yes—but step outside or near windows for better uplink. Terminal interiors prioritise coverage; uplink can be inconsistent at peak times.
How do I find mmWave in the CBD?
Look for small cell nodes on streets with clear sightlines (e.g., around Martin Place). Stand in open air, keep the phone unobstructed, and face the node. Small moves matter.
Does an eSIM affect speed?
No—what matters is network, band, coverage, device modem and load. eSIM is just the provisioning method. Local profiles generally beat roaming for latency.
I’m visiting Bondi at sunset—any hacks?
Test at the seawall rather than on the sand, avoid crowds blocking line‑of‑sight, and try a backstreet near Campbell Parade for a stronger sector and better uplink.

Bottom line

Sydney’s 5G delivers excellent real‑world performance where it counts, with mmWave party tricks in the CBD, dependable mid‑band almost everywhere, and predictable beach‑front variance driven by geometry and crowds. SA is emerging and helps with jitter, but NSA still wins peak throughput today. Plan your calls and uploads around line‑of‑sight and time‑of‑day, and you’ll have a smooth trip.

Next step: planning more stops after Sydney? Start with our city playbooks and regional eSIMs on Destinations.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

How to Set Up an eSIM on iPhone 15/16: Step-by-Step with Fixes

Travelling with an iPhone 15 or 16? Good news: Apple’s eSIM experience is now fast, reliable and ideal for travellers who want local data without juggling plastic SIMs. This guide walks you through a clean, repeatable iPhone eSIM setup, including QR code install, manual activation details (SM‑DP+), carrier app installs and Quick Transfer. You’ll also find practical APN tips, a fixes section for the most common errors, and pro traveller settings so data just works the moment you land. If you hit a snag at any point, jump straight to Troubleshooting below.If you’re still shopping for a plan, browse country and regional options on Destinations — from single-country picks like Esim United States, Esim France, Esim Italy or Esim Spain to multi-country passes like Esim Western Europe and Esim North America.Before you start: what you needEstimated time: 5–10 minutesCost: Free to install (plan cost varies)An iPhone 15 or iPhone 16 running current iOS (Settings > General > Software Update).Reliable Wi‑Fi (strongly recommended during activation).Your eSIM details:Either a QR code, orManual activation details: SM‑DP+ address, Activation Code, and (if provided) Confirmation Code.If transferring from another iPhone: both phones on iOS 16+ and signed into iCloud with Bluetooth on.Quick checks: - Remove any old VPN profiles (Settings > General > VPN & Device Management) if they may interfere. - Backup screenshots or a PDF of your QR code so you have it offline on arrival.Compatibility note: - iPhone 15/16 models sold in the United States are eSIM‑only. International variants generally still include a physical SIM tray. All support multiple eSIMs with up to two lines active at the same time.Step-by-step iPhone eSIM setupYou can add an eSIM in four ways. Use the method your provider supports.Tip: If your provider instructs you to activate only after you land, you can still pre‑install the eSIM over Wi‑Fi and toggle it on later.Option 1: Install via QR code (fastest)Connect to Wi‑Fi.On your iPhone: Settings > Mobile Data (Cellular) > Add eSIM.Tap Use QR Code and point the camera at your code.When prompted, tap Continue. If asked, choose to Add eSIM.Wait for “Activating” to complete. This can take 1–3 minutes.Label the line (e.g., “Japan data”).Set as your Mobile Data line if it’s your travel plan. Keep your home line for calls/SMS if needed.Leave Data Roaming off until you arrive, unless your plan requires activation at purchase.If you see “Invalid QR Code” or “Plan Cannot Be Added”, see Troubleshooting.Option 2: Enter details manually (SM‑DP+ and Activation Code)Settings > Mobile Data > Add eSIM > Use QR Code > Enter Details Manually.Enter: - SM‑DP+ Address: e.g., “xyz.smdp.com” (exactly as provided) - Activation Code: long string (case‑sensitive) - Confirmation Code: only if your provider lists oneTap Next and wait for activation.Label and assign the line for data as needed.Tip: Typo‑sensitive. Copy/paste carefully. Double‑check dots and dashes.Option 3: Install via carrier/appInstall your provider’s app from the App Store.Create/log in to your account and purchase/assign the eSIM to your device.In the app, select “Install eSIM” and follow the prompts.When iOS prompts to add the plan, confirm and wait for activation.Option 4: eSIM Quick Transfer (moving from your old iPhone)Put both iPhones side by side with Bluetooth on and signed into iCloud.On your new iPhone: Settings > Mobile Data > Add eSIM > Transfer From Nearby iPhone.On your old iPhone, approve the transfer and choose the line.Wait for activation on the new device and confirm the line is working.Decide whether to keep the eSIM active on the old phone (usually off for travel).After activation: configure for travelThese post‑install settings make the difference between “it works” and “it works every time”.Label lines: Settings > Mobile Data > tap the new plan > Label.Default line:Mobile Data: choose your travel eSIM.Voice: choose your home line if you want your usual number active.iMessage & FaceTime: Settings > Messages/FaceTime > Send & Receive > pick the appropriate number/email.Data Roaming: Toggle on when you land in your destination.Network Selection: If auto fails, try manual. Settings > Mobile Data > Network Selection > turn off Automatic and choose a listed partner network.5G/LTE: Settings > Mobile Data > Mobile Data Options > Voice & Data > try 5G Auto/On or LTE per provider guidance.Low Data Mode: Turn off if speeds seem throttled unnecessarily.APN and data settings (only if needed)Most eSIMs auto‑configure APN. If data connects but webpages won’t load, set APN manually.Go to Settings > Mobile Data > your eSIM plan > Mobile Data Network (Cellular Data Network).Under Mobile Data (Cellular Data):APN: enter the exact APN value provided (e.g., “internet”, “fast.t-mobile.com” — this will vary).Username/Password: leave blank unless specified.MMS/Personal Hotspot APNs: set only if you’ve been given values.Return one level and reboot the iPhone if the change doesn’t apply immediately.Pro tips: - If the APN field is missing or greyed out, your profile is locked by the carrier; contact support to push correct settings. - “Could not activate mobile data network” usually means incorrect APN or temporary network registration delay. Recheck APN and toggle Airplane Mode for 20 seconds.Troubleshooting: top errors and fast fixesIf activation fails, work methodically. Most issues resolve in under 5 minutes.1) “Invalid QR code” / “This code is no longer valid” - Cause: Code already redeemed, expired, or scanned incorrectly. - Fix: - Confirm you’re scanning the most recent QR from your provider. - Try Enter Details Manually (SM‑DP+, Activation Code). - Ask the provider to reissue the eSIM.2) “Activation unsuccessful” / Stuck on “Activating” - Cause: Wi‑Fi glitch or temporary carrier server timeout. - Fix: - Force‑quit Settings, toggle Airplane Mode on for 20 seconds, then off. - Reboot iPhone. - Switch to a different Wi‑Fi or use a known‑good hotspot. - Try again after 10–15 minutes.3) “No Service” after install - Cause: Roaming off, wrong network selected, unsupported band, or not yet in the coverage area. - Fix: - Toggle Data Roaming on (when in destination). - Settings > Mobile Data > Network Selection: try manual selection of a partner network. - Settings > Mobile Data Options > Voice & Data: switch between 5G Auto, 5G On, and LTE. - Restart the iPhone.4) Data doesn’t work; calls/SMS do (or vice‑versa) - Cause: APN not set, wrong default data line, or plan is data‑only. - Fix: - Confirm your eSIM is selected as the Mobile Data line. - Set APN manually as provided by the carrier. - If your plan is data‑only, use OTT apps for calls/messages.5) “Plan cannot be added” / “Unable to complete cellular plan change” - Cause: Region/IMEI/EID mismatch or unsupported device profile. - Fix: - Ensure you’re on the latest iOS. - Provide your device EID to the provider (Settings > General > About). - Ask the provider to reprovision the eSIM.6) “Could not activate mobile data network” - Cause: APN or temporary network block. - Fix: - Reenter APN, then reboot. - Toggle Airplane Mode, then test again. - Try manual network selection.Still stuck? Delete and reinstall the eSIM: - Settings > Mobile Data > tap the plan > Remove eSIM. Re‑add via QR/manual details. Ensure Wi‑Fi is stable during reactivation.Managing multiple eSIMs on iPhone 15/16Store many, use two: iPhone 15/16 can store multiple eSIMs and keep up to two lines active at once.Switch data line quickly: Settings > Mobile Data > Mobile Data > select the plan you need.Pause a line (don’t delete): Toggle “Turn On This Line” off to keep the profile for later.Delete when finished: Remove eSIM to tidy your list. Keep a copy of the QR/manual details in case you need to reinstall.Pro tips for travellersPre‑install on Wi‑Fi before you fly, then toggle the line on when you land.Keep your home line on for SMS codes, but set the travel eSIM as the Mobile Data line.Save the QR code and manual details offline (Files app/Notes) for airport re‑installs.If speed dips in crowds, try manual network selection or switch between 5G and LTE.Hotspot/tethering: Check your plan allows it; if not working, set the APN for Personal Hotspot if provided.Plan your eSIM by destinationChoose a country or a multi‑country pass based on your route: - Single countries: Esim United States, Esim France, Esim Italy, Esim Spain - Multi‑country: Esim Western Europe, Esim North AmericaSee the full list on Destinations.Travelling as a team? Explore pooled and managed plans For Business. Partners and resellers can access assets and tools via the Partner Hub.FAQ1) Can I use two eSIMs at the same time on iPhone 15/16?Yes. You can have multiple eSIMs stored and keep two lines active simultaneously. Assign one for Mobile Data and choose how to handle voice and iMessage/FaceTime.2) Do iPhone 15/16 models support physical SIMs?US‑market iPhone 15/16 models are eSIM‑only. Many international variants also support a physical nano‑SIM alongside eSIM. Regardless, eSIM is supported across the range.3) When should I install my travel eSIM?If allowed by your provider, install over Wi‑Fi before departure, then switch Data Roaming on when you land. If your plan starts counting from activation, install at the airport on arrival.4) How do I move my eSIM to a new iPhone 16?Use Add eSIM > Transfer From Nearby iPhone (Quick Transfer) with both phones on iOS 16+. Some providers require issuing a new eSIM—contact them with your new device’s EID if Quick Transfer isn’t offered.5) My data works but some apps are slow. What can I check?- Disable Low Data Mode.- Try switching 5G Auto ↔ LTE.- Set APN manually if your provider supplies one.- Toggle Private Relay/VPN off temporarily.- Try manual network selection to a different roaming partner.6) What if my QR code has expired?Ask your provider to reissue the eSIM or use the manual SM‑DP+ and Activation Code path if those details are still valid.Next stepPick your plan now and be ready to connect on landing: browse Destinations.

30 Oct 2025

MDM + eSIM at Scale: Jamf, Intune, and Knox Deployment Patterns

Enterprises want travel-ready devices that “just work” the moment staff land. The trick is marrying modern eSIM provisioning with your MDM so you can control cost, security, and user effort. This guide shows practical mdm esim deployment patterns that scale across Jamf (Apple), Intune (iOS and Android), and Samsung Knox. We’ll cover enrolment flows that minimise user taps, profile locking to stop accidental deletions, dual‑SIM policies that split work vs personal usage, and roaming presets for fleets moving between regions. You’ll also find checklists and pro tips that reduce support tickets and bill shock.We assume your organisation provides work devices for travel, or supports COPE/CYOD where personal lines coexist with corporate data. Use this as a blueprint to pilot, then operationalise. For region planning, see our coverage library across Destinations, including ready-to-deploy options for Esim United States, Esim France, Esim Italy, Esim Spain, Esim Western Europe, and Esim North America.What you can and can’t automate todayBefore designing flows, acknowledge current platform realities:Silent eSIM install is limited. On iOS and standard Android Enterprise, fully silent eSIM download/activation is generally not available to third‑party MDMs. Users usually scan a QR or paste an activation code (SM‑DP+ address and code).MDM excels at governance. You can lock who can add/remove plans, steer which SIM handles data, and preconfigure roaming behaviours (especially on Samsung via Knox).Multiple eSIM profiles can be stored. Most recent iPhones and Androids can hold several eSIMs, with one active for data at a time. This enables preloading per-region profiles.The right pre-provisioning removes friction. If you deliver the code securely, guide the user at enrolment, and then lock settings, day‑one travel becomes smooth.Core building blocks for mdm esim deploymentActivation methods:QR code scan (most common, fastest for users).SM‑DP+ server and activation code entered manually.Carrier/eSIM app deep-link (opens to a prefilled code; still user-confirmed).Ownership and enrolment models:COBO (corporate-owned, business-only): strongest control, ideal for travel pools.COPE/CYOD: align dual‑SIM policies to separate work data (eSIM) and personal voice (physical SIM).Automated Device Enrolment (Apple) / Zero-touch (Android) for day‑0 governance.Lifecycle states:Download, enable for data, set data roaming, lock modifications, suspend or remove post‑trip.Policy pillars:Profile locking (prevent removal/changes).Dual‑SIM defaults (data on eSIM; personal SIM voice only).Roaming presets (country/region-based switching and controls).Cross‑platform baseline policy pack (start here)Apply these controls in Jamf, Intune, and Knox (where supported):1) Restrictions and lock‑down - iOS/iPadOS: Disable “Modify eSIM/cellular plan” in Restrictions payload (Jamf and Intune support this). This prevents deleting or adding plans after deployment. - Android Enterprise (fully managed): Disallow mobile network configuration changes. Use OEMConfig/Knox to enhance this on Samsung. - Optionally disable hotspot if you fund only device use, not tethering.2) Secure delivery of activation details - Store and distribute SM‑DP+ and activation codes via: - Jamf Self Service item or Intune Company Portal page. - A managed app with AppConfig (codes scoped per user/group). - Conditional access for off-network users via VPN or Microsoft Tunnel.3) Dual‑SIM governance - Communicate the standard: “eSIM = work data; physical SIM = personal voice/text.” - Enforce default data SIM and block data on the personal SIM where the platform allows (Knox can enforce; iOS typically requires user confirmation guided by Self Service).4) Roaming controls - iOS: you cannot programmatically toggle Data Roaming on/off; provide in-app guidance and compliance notifications. - Samsung via Knox: set data roaming per region profile; lock the user toggle if you need strict cost control.5) Observability and support - Use a managed data-usage app or network analytics to alert at thresholds. - Create device groups per destination; push correct eSIM profile and instructions before travel.Pro tip: Pre-provision multiple regional eSIMs (e.g., Esim Western Europe plus Esim United States) on eligible devices; switch the active data line just before travel.Jamf patterns for iOS/iPadOSRecommended enrolment flow (ADE)Use Apple Business Manager with Automated Device Enrolment to drop users into Jamf out of the box.During Setup Assistant, restrict “Cellular Plan” modifications via a configuration profile pushed immediately after enrolment.Day‑0 “self‑serve” eSIM installation1) Scope a Jamf Self Service item named “Activate Work Travel eSIM”. 2) Present country/region options mapped to your travel catalogue (e.g., Esim France, Esim Italy, Esim Spain, or broader Esim North America). 3) On selection, reveal the QR or invoke a deeplink to your eSIM provider’s install URL (still user‑approved). 4) After installation, prompt the user to: - Set the eSIM as “Mobile Data” line. - Keep personal SIM for “Default Voice Line” (if COPE). - Enable Data Roaming if travelling out of their home network.5) Post‑install, Jamf immediately re‑applies the restriction to prevent further eSIM changes.Pro tips: - Use Jamf Smart Groups based on upcoming travel to target the correct instructions and codes. - Embed a 30‑second video or step‑by‑step within Self Service; it reduces support tickets dramatically.Pre‑travel top‑ups and seasonal switchesCreate Self Service policies “Enable EU Data” and “Enable US Data”.Each policy reveals the relevant QR/code and a short checklist for the user to switch the Mobile Data line.Re-lock eSIM modifications after the switch.Dual‑SIM policy on iOSYou cannot currently force default data line via MDM on iOS; instead:Provide a one-screen Self Service guide with screenshots.Use an in-app confirmation (“I’ve set eSIM for data”) to mark the device compliant and suppress reminders.Restrict eSIM modification to keep the work plan intact.Microsoft Intune patterns (iOS and Android)Enrolment and scopingiOS/iPadOS: Enrol through Company Portal or ADE; apply the iOS device restriction to block eSIM modifications post‑install.Android Enterprise:COBO: Fully Managed is best for travel pools.COPE: Work Profile on company‑owned gives balance but fewer network controls; consider Samsung + KSP for more power.Delivering eSIM details securelyUse Intune to publish a Company Portal resource “Install Work eSIM” scoped by Azure AD groups (e.g., “Travel_EU_Q4”).Optionally deliver codes via a managed app using AppConfig so they never appear in email or chat.For high-risk destinations, require VPN before revealing the code.Enforcing dual‑SIM and roaming (Android)With Samsung devices, deploy the Knox Service Plugin (KSP) via Intune’s OEMConfig:Set preferred SIM for mobile data to eSIM.Disable data on physical SIM (voice/text unaffected).Toggle and lock Data Roaming per region profile (e.g., allow in EU, block elsewhere).For non‑Samsung Android, use available Android restrictions to limit user changes; depth varies by OEM.Pro tip: Maintain device groups per region and travel window. When a user is added to “Travel_US_Nov,” Intune auto-publishes the Esim United States resource, applies KSP roaming settings (if Samsung), and sends a single push prompting installation.Samsung Knox deployment patterns (Knox Manage or Intune + KSP)Samsung offers the deepest cellular controls for Android Enterprise:Preferred data SIM: Force eSIM as the data line and keep personal SIM for voice/SMS.Data Roaming control: Allow/block and optionally hide the toggle from users to prevent drift.Mobile networks UI restrictions: Prevent users from adding/removing profiles or altering APNs.APN fine‑tuning: Rarely needed with eSIM, but useful for private APN cases.Typical flow (COBO travel handset): 1) Zero‑touch enrol into Knox Manage or Intune DO. 2) Push KSP with a “Home” profile (roaming off, data on eSIM, tethering off). 3) Before travel, switch to a “Destination” profile (roaming on, data on eSIM, usage alerts). 4) Distribute the eSIM activation QR via Knox E-FOTA notification or Intune Company Portal. 5) Lock network settings post‑install.Pro tip: Pair KSP roaming policies with a data-usage app that shows per‑SIM consumption. Users understand what’s going on, and you stay ahead of overages.Roaming presets for fleetsBuild a small library of policy + plan bundles:Western Europe bundle:eSIM: Esim Western EuropePolicy: Data roaming on; personal SIM data off; hotspot allowed for field teams if needed.Guidance: Remind users to choose eSIM for data on arrival.North America bundle:eSIM: Esim North America or country‑specific Esim United StatesPolicy: Roaming on; push time‑zone and dialling tips; enable Wi‑Fi Assist guidance if required.Country‑specific bundles:France/Italy/Spain with Esim France, Esim Italy, Esim SpainPolicy: Standard dual‑SIM rules; translate quick-start steps for local teams if necessary.Preload multiple profiles (where devices support it) so frequent travellers only switch the active data line in Settings. Reference coverage and plan validity on Destinations when planning trips.Operational playbooksCOBO travel pool devicesDevice state: Fully managed (Jamf ADE / Intune DO / Knox Manage).Install method: QR in a managed portal with a 60‑second guide.Lockdown: Block eSIM modifications; hide roaming toggles (Samsung).Offboarding: Remove or disable the travel profile after return (user‑assisted).COPE (personal SIM + corporate eSIM)Device state: Jamf or Intune with clear Self Service instructions.Policy: eSIM for data; personal SIM voice/SMS. Restrict personal SIM data (Samsung) or provide guidance (iOS).Privacy: Communicate what is and isn’t monitored; keep trust high.Frequent-flyer executivesPreload EU + US eSIMs; give a one‑tap Self Service checklist “Switch Data to EU/US”.Provide a wallet card or offline PDF with steps for when they land without data.Troubleshooting quick checks (field-proven)eSIM not downloading? Confirm device is unlocked, on Wi‑Fi, and date/time is automatic.No data after install? Ensure the eSIM is selected as the Mobile Data line and Data Roaming is on outside the home network.Dual‑SIM confusion? Rename lines (e.g., “Work eSIM” and “Personal SIM”) in Settings to reduce mistakes.Poor performance? Toggle Airplane Mode for 10 seconds; then check network selection is automatic.Stuck policy? Force an MDM sync (Jamf: Self Service “Update Inventory”; Intune: Company Portal “Check status”).FAQsCan MDM silently install an eSIM profile?Generally no on iOS and standard Android. Expect a user‑confirmed QR scan or code entry. Build your flow to make that step quick and clear.How do I stop users deleting the work eSIM?iOS/iPadOS: Disable eSIM/cellular plan modifications via MDM Restrictions.Android: Use Device Owner restrictions; on Samsung, enforce additional SIM/network policies via Knox.Can I enforce that work data uses the eSIM and personal SIM is voice only?Yes on Samsung via Knox (preferred data SIM, disable personal SIM data).On iOS, you’ll guide users to set eSIM as the data line and then lock plan modifications.Can I turn Data Roaming on/off with MDM?Samsung via Knox: yes, including hiding the toggle.iOS: not programmatically; provide clear user prompts at install and arrival.How many eSIMs can a device store?Modern iPhones and Androids can store multiple eSIM profiles, with one active for data. Exact limits vary by model. Preload frequent destinations and switch as needed.What’s the best way to support travellers landing without data?Provide QR codes that work over hotel/airport Wi‑Fi, offline quick-start steps in Self Service, and a short SMS template they can send from their personal SIM to get help.Next stepReady to pilot mdm esim deployment with proper policy controls? Share your route map and device mix with our enterprise team via For Business. We’ll help you design enrolment flows, locking, dual‑SIM policies, and region bundles that scale.

30 Oct 2025