Expat Starter Pack (First 30 Days): eSIM vs Local SIM, Number Porting, OTT Apps

30 Oct 2025

Moving country is exciting and admin-heavy. Your phone setup shouldn’t be the bottleneck. This playbook is your first 30-day guide to connectivity: land with instant data, pass eKYC to get a local number, keep your banking OTPs flowing, and decide what to do with your existing number. The short version: use an arrival eSIM for expats for day-one data and calls via apps, then transition to a local SIM once you’ve cleared identity checks and have an address. Along the way, make smart use of OTT apps and (optionally) a VoIP number for continuity. We’ll show you how to hand off cleanly, avoid number-porting headaches, and set yourself up so utilities, HR systems, and banks accept your phone number on the first try. If you’re relocating with a family or as part of a corporate move, the same steps apply—just scale the checklists and keep all ICCIDs and IDs organised.

The 30‑Day Game Plan at a Glance

Days 0–3: Install a travel eSIM before you fly. Land with data, navigation, and app calls working. Keep your home SIM active for OTPs.
Days 3–14: Clear eKYC and buy a local prepaid SIM (or eSIM). Prioritise SMS reliability for banks and utility sign-ups.
Days 7–21: Handoff: set the local SIM as default for calls/SMS, keep the travel eSIM as backup data. Update critical accounts.
Days 14–30: Decide on number porting (home number to VoIP or local carrier) and lock in long-term plans.
Ongoing: Use OTT apps smartly, maintain a backup data option, and document your 2FA methods.

Pro tip: Use dual-SIM settings to keep control—one line for data, the other for voice/SMS—until you’re fully settled.

Step 1: Land Ready with a Travel eSIM (Days 0–3)

A travel eSIM gives you instant data on arrival without hunting for a shop. It’s the best start for navigation, temporary accommodation check-ins, and messaging.

Where to buy: Browse regional and country packs on Destinations, including Esim Western Europe, Esim North America, or singles like Esim United States, Esim France, Esim Italy, and Esim Spain.
Why eSIM first: No paperwork, immediate activation, predictable costs, and you keep your home SIM in the device for OTPs and critical calls.

Checklist: Before you fly 1) Check your phone’s eSIM compatibility and carrier lock status. 2) Purchase and install the eSIM profile (QR or in-app) while you still have Wi‑Fi. 3) Set the travel eSIM as your mobile data line; turn off data roaming on your home SIM. 4) Test: open maps, send a message, and confirm your home line can still receive SMS. 5) Pack a paper copy or screenshot of the eSIM QR in case you need to re-add it.

Pro tips: - Keep your home SIM active for banking OTPs and account access. - WhatsApp keeps your existing number unless you explicitly change it; you can use data from the travel eSIM with WhatsApp tied to your home number.

Step 2: Tackle eKYC and Buy a Local SIM (Days 3–14)

You need a local number for banks, employers, and utilities. In many countries, SIMs are registered (eKYC), so you’ll be asked for ID and sometimes proof of address or a tax ID.

What to expect by region (common patterns, specifics vary): - France: ID required for SIM registration; postpaid often needs an IBAN and local address. - Spain: Passport/NIE for registration; prepaid easiest for newcomers. - Italy: Passport plus Codice Fiscale (tax code) commonly requested; keep your SIM packaging. - United States: Prepaid requires ID at point of sale in some states; postpaid usually needs a credit check and SSN/ITIN. Consider prepaid initially.

Choosing the right product: - Start with prepaid to avoid credit checks and long contracts. - Ensure the plan includes SMS (for OTPs) and enough data. Voice minutes are useful for local calls to landlords, HR, and utilities. - Ask for an eSIM if your device supports it; otherwise, a physical SIM is fine.

Shop visit checklist 1) Bring your passport and any local identifiers (e.g., address proof, Codice Fiscale, NIE) if you have them. 2) Choose prepaid with 10–20 GB data, unlimited local SMS, and minutes. 3) Activate in-store and have them place a test call and send/receive an SMS. 4) Save the contract/receipt and the ICCID (SIM number) for future porting.

Pro tips: - Test OTPs: send yourself an SMS from another line or ask the shop to verify incoming SMS. Reliability trumps price early on. - If you’re moving across multiple Schengen countries, consider Esim Western Europe to bridge until your local line is set.

Step 3: Handoff—Move Data and Services to the Local Line (Days 7–21)

Once your local SIM works, shift critical services gradually.

Dual-SIM handoff (iOS/Android) 1) Set your local SIM as the default for Voice and SMS. 2) Keep your arrival eSIM as the default Data line for a few days while you test local network quality; then switch Data to the local SIM. 3) Disable data on your home SIM to avoid roaming charges, but keep it active for remaining OTPs until you update your accounts. 4) Label lines clearly in settings (e.g., “Local” and “Home/Travel”).

Update critical accounts - Banks: change your registered number to the local SIM only after confirming SMS reliability. - Government, health, and tax portals: often require a local number—schedule these updates once you have stable reception at home. - Messaging apps: confirm which number each app is using.

Pro tip: Move services in layers—banking first, then utilities, then everything else—so you always have a fallback line for OTPs.

Step 4: Number Porting—Keeping or Moving Your Old Number

Decide what to do with your home-country number and any temporary numbers you’ve acquired.

Common scenarios - Keep home number for inbound only: Park it with a VoIP/virtual number provider for low-cost roaming reception and voicemail-to-email. - Fully move: Port your home number to a VoIP provider you can use globally, or port into a local carrier if you’re permanently relocating and want to keep the number active for inbound calls from home. - Port a temporary local number to your preferred local carrier after you pick a long-term plan.

General porting rules - Do not cancel the line you’re porting; it must be active. - Gather required identifiers: account number, port-out PIN, ICCID, or country-specific codes. - Expect a short downtime window (usually minutes to a few hours) during the cutover.

Country notes (practical specifics) - France: Obtain your RIO code by calling 3179 from the line you want to port. Provide RIO to the new operator; porting usually completes in 1 working day. - Spain: Porting typically completes in 1–2 working days; bring ID and the SIM’s ICCID. Night-time cutovers are common to minimise disruption. - Italy: Have your Codice Fiscale and current SIM ICCID. Prepaid-to-prepaid ports are common and usually smooth in 1–3 days. - United States: You’ll need the account number and port-out PIN (different from your login PIN). Prepaid accounts sometimes require a special porting PIN requested via SMS.

Pro tips: - Schedule ports mid-week, early in the day, and avoid public holidays. - Keep both SIMs inserted during the port so you can detect when the old line goes inactive and the new one activates.

OTPs, Banking and Utilities: Make Them Work First Time

Banks and services can be strict about which numbers they accept.

OTP reality: Many banks reject VoIP numbers for SMS 2FA. Use a local mobile number for the update.
App-based 2FA: Where available, switch to app-based authenticators or push approvals; these are number-agnostic and travel well.
Utility sign-ups: Energy, broadband, and mobile wallets often send verification codes. Use your local SIM and ensure it has weekday reception where you live.

Practical flow 1) Keep your home SIM active for initial banking access. 2) Once your local line is tested, update your bank profile to the local number. 3) Switch services that allow app-based 2FA to an authenticator app. 4) Document which services still rely on SMS so you know to keep that line active.

Pro tip: Add a secondary recovery method (email or backup codes) wherever possible before you travel.

OTT Apps and Virtual Numbers for Continuity

Messaging and calling apps can smooth your move—but use them intentionally.

WhatsApp: You can keep your home number for WhatsApp while using local data. If you prefer to switch, use WhatsApp’s “Change Number” to migrate chats and groups.
Telegram/Signal: Similar flexibility; both can run on a device with data from any SIM.
VoIP/virtual numbers: Great for inbound calls from your home country and for publishing a stable contact when you might change SIMs. However, don’t rely on VoIP for banking OTPs, as many institutions block them.
Business users: Consider a cloud telephony setup so your team line stays stable during relocation. See For Business for options that scale across teams.

Pro tip: Label your contacts to reflect where they should call you (e.g., “Call on WhatsApp” vs “Call mobile”) during your transition month.

Country Snapshots and eSIM Picks

France: Start with Esim France, then switch to a local prepaid with strong SMS reliability for banking. Remember the RIO process for porting.
Italy: Use Esim Italy while you get your Codice Fiscale and address sorted. Porting usually needs the ICCID; keep packaging.
Spain: Esim Spain covers arrival; many services expect a Spanish mobile for onboarding—prepaid is the quickest path.
United States: Esim United States for landing; consider prepaid first, then postpaid once you have credit history. Ports need account number and port-out PIN.
Multi-country: If you’re doing side trips or moving within the region, use Esim Western Europe or Esim North America during your first month.

For other countries and bundles, head to Destinations.

Common Pitfalls to Avoid

Cancelling before porting: Never cancel a number you plan to port.
OTP dead-ends: Updating a bank to a VoIP number that can’t receive their OTPs.
Wrong default line: Accidentally using data on your home SIM and incurring roaming fees—double-check defaults.
Losing the ICCID: You’ll need it for support and porting; photograph SIM packaging.
eSIM transfer surprises: Some devices limit eSIM transfers; keep your eSIM activation details safe.
Over-optimising too early: Keep the travel eSIM until your local setup is bulletproof.

Checklist: Your First 30 Days

Before travel:
Buy and install an arrival eSIM; test data.
Label lines and disable home SIM data roaming.
List critical services needing 2FA.
Days 0–3:
Land and verify connectivity.
Keep home SIM ready for OTPs.
Days 3–14:
Complete eKYC and buy a local prepaid SIM/eSIM.
Test inbound/outbound SMS and a local call.
Start updating banks and essential services.
Days 7–21:
Set local SIM as default for calls/SMS, then for data.
Migrate services to app-based 2FA where possible.
Decide on porting strategy for your home number.
Days 14–30:
Execute number port(s) if needed.
Pick a long-term local plan.
Keep the travel eSIM active as a backup until you’re fully stable.

FAQ

Is an eSIM for expats enough for the whole first month?
Often yes for data and OTT calls, but many banks/utilities require a local mobile number for SMS verification. Plan to add a local SIM within 1–2 weeks.
Will changing my SIM affect WhatsApp?
No, WhatsApp stays tied to the number you registered with until you use “Change Number.” You can use local or travel data regardless.
Can I use a VoIP number for bank OTPs?
Frequently not. Many banks block VoIP. Use a local mobile number for reliable OTP delivery and keep an app-based authenticator as backup.
How long does number porting take?
Typically 1–3 working days, with a short downtime window during the cutover. France often completes in 1 day (with RIO); Spain/Italy 1–2 days; the U.S. depends on your carrier and account type.
Do I need local ID to buy a SIM?
In many countries, yes. Prepaid usually has the lightest requirements. Bring your passport and any local identifiers you have (address proof, tax codes).
What if my phone doesn’t support eSIM?
Buy a physical SIM on arrival and follow the same handoff steps. You can still keep your home SIM in a dual-SIM phone, or carry it and swap as needed.

Next step: Choose your arrival plan and install it before you fly. Start with Destinations to pick the right eSIM for your first 30 days.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

eSIM Stuck on “Activating” on iPhone: 12 Fixes That Work

If your iPhone shows an eSIM line stuck on “Activating” or “Activating…”, you’re not alone. It usually comes down to four things: time and date not syncing, a flaky internet path (Wi‑Fi vs cellular), a profile that needs refreshing, or carrier services that need an update or nudge. The good news: you can often fix it yourself in minutes. This guide prioritises the quick wins first, then works through deeper fixes that resolve most activation stalls—especially when you’re travelling and relying on a new plan to get online.Whether you’re heading to multiple countries with [Esim Western Europe], exploring the US with [Esim United States], or managing a team rollout via [For Business], the steps below will get you connected faster. If you searched for “esim activating iphone”, use this as your checklist: start with time sync and connection, refresh the profile, then confirm carrier settings.Before you do anything: priority checklistTry these in order—most “Activating” loops clear after one or two of these.1) Date & time: Settings > General > Date & Time > Set Automatically ON. Then restart the iPhone.2) Internet path: Connect to a stable Wi‑Fi (no captive portal) or use another line’s data. Turn off VPN/Private Relay.3) Profile refresh: Settings > Mobile Data > tap your eSIM > Turn On This Line OFF, wait 10 seconds, then ON.4) Carrier services: Settings > General > About and accept any Carrier/Network Provider Settings update; also check for an iOS update.5) Airplane Mode cycle: ON for 30 seconds, then OFF.6) If abroad: On the eSIM line, enable Data Roaming and set Network Selection to Automatic.If it’s still stuck, work through the fixes below.12 fixes for an iPhone eSIM that’s stuck on “Activating”1) Set time and date to Automatic (and restart)Activation relies on secure time checks. If your phone’s clock is off, provisioning can stall.Go to Settings > General > Date & Time > Set Automatically ON.Restart your iPhone (Settings > General > Shut Down, or hold Side + Volume).Reopen Settings > Mobile Data and check the eSIM status.Pro tip: If you’ve just arrived in a new time zone, Automatic Time is essential.2) Use the right internet path (Wi‑Fi vs cellular)Your iPhone must reach the activation server. That can be via reliable Wi‑Fi or another mobile line with working data.Prefer a trusted Wi‑Fi (home, office, personal hotspot). Avoid hotel/plane Wi‑Fi with captive portals. If you must use one, open Safari to complete the sign‑in before retrying activation.Turn off VPN and iCloud Private Relay (Settings > [your name] > iCloud > Private Relay).If Wi‑Fi is troublesome, use another SIM/eSIM’s data or a hotspot from a travel companion.3) Refresh the eSIM line (toggle, then re‑install if needed)A simple line toggle often forces a clean activation attempt.Settings > Mobile Data > tap your eSIM > Turn On This Line OFF, wait 10–20 seconds, then ON.If no change after 2–3 minutes, remove and re‑add the eSIM:Note your activation details (QR/SM‑DP+ and activation code, or provider app).Settings > Mobile Data > tap the eSIM > Delete eSIM.Add it again: Settings > Mobile Data > Add eSIM. Scan the QR or enter the SM‑DP+ address/activation code manually.Pro tip: When adding manually, ensure you’re using the SM‑DP+ server address exactly as provided.4) Update carrier/network provider settings and iOSOutdated carrier files can block activation.Connect to the internet.Settings > General > About. Wait 10–20 seconds; if a “Carrier/Network Provider Settings Update” appears, tap Update.Then check Settings > General > Software Update and install any available iOS update.5) Force a clean network handshakeA full radio reset often clears limbo states.Turn Airplane Mode ON for 30 seconds, then OFF.Restart your iPhone.After restart, leave the phone on the Home screen for a couple of minutes without tapping anything, to allow background activation.6) Disable VPNs, profiles, and content filtersSecurity or filtering layers can block activation traffic.Turn off any third‑party VPN apps.Check for installed profiles: Settings > General > VPN & Device Management. Remove any VPN/device management profiles you don’t need.Temporarily disable ad/tracker blockers and DNS filters (e.g., in content filtering apps or Wi‑Fi routers).7) Reset network settings (safe but disruptive)If you’ve tried the above, a network reset can clear stubborn conflicts.Note down Wi‑Fi passwords first.Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.After reboot, reconnect to Wi‑Fi and recheck activation.8) Confirm device compatibility and unlock statusNot all iPhones or regions support eSIM on every model, and a carrier‑locked phone may block other networks.Ensure your model supports eSIM (iPhone XR/XS or newer).Check it’s unlocked: Settings > General > About > Network Provider Lock should say “No SIM restrictions.”Verify IMEI2/EID: Settings > General > About. Your provider may ask for the EID to push an eSIM.Pro tip: Some dual‑SIM setups require the eSIM to bind to IMEI2—your provider will advise if needed.9) Turn on Data Roaming and choose the right networkIf you’re abroad, roaming must be enabled on the eSIM line. Manual network selection can help initial attachment.Settings > Mobile Data > your eSIM:Data Roaming ON.Network Selection > Automatic ON. If still stuck, turn Automatic OFF and select a recommended partner network manually.Voice & Data: try 4G/LTE if 5G is flaky in your location.Pro tip: Many travel eSIMs don’t fully activate until they see a supported network in the destination country.10) Remove old/unused eSIMs and avoid profile overloadiPhone can store multiple eSIMs, but too many can confuse selection.Settings > Mobile Data: remove eSIMs you no longer use (tap a line > Delete eSIM).Keep your current physical SIM (if any) and the new travel eSIM only, until you’re connected.11) Know when activation actually startsSome plans “activate on first connection” in‑country, not at purchase. If you try to activate a France plan from another country, it may sit in “Activating” until you arrive and connect with Data Roaming on.Heading to the US? Choose [Esim United States].City‑hopping through Paris, Rome, and Barcelona? Consider [Esim Western Europe] or single‑country options like [Esim France], [Esim Italy] and [Esim Spain].Visiting multiple countries or crossing borders frequently? See [Esim North America] and browse all [Destinations] for the right footprint.Pro tip: If your plan includes a start date, it may not activate before that date even if you’re in country.12) Ask your provider to re‑provision the eSIMIf you’ve tried everything above and it’s still stuck, your provider can refresh the subscription on their side.Have these details ready: - Your device model and iOS version.- EID and IMEI2 (Settings > General > About).- eSIM ICCID (if visible) and activation code/SM‑DP+ address.- Time and time zone when you saw the issue, plus any error messages/screenshots.- Networks you tried and whether Data Roaming is ON.Ask them to “re‑provision/reset subscriber status” or issue a new activation code if needed.Pro tips for travellers (and team managers)Label your lines: Settings > Mobile Data > your eSIM > Label. “Trip – Italy Apr” helps avoid mix‑ups.Default lines: Set your travel eSIM for Mobile Data and keep your primary for calls/SMS if needed.Avoid hotel Wi‑Fi pitfalls: many block activation traffic. Use a personal hotspot or café Wi‑Fi you can fully sign into.Landing routine: as the plane taxis, enable Data Roaming on the travel eSIM, then toggle Airplane Mode after doors open to let the phone attach cleanly.Managing multiple travellers? Centralise purchasing and support with [For Business]. Partners and resellers can access tools via [Partner Hub].FAQHow long should eSIM activation take on iPhone?Typically 1–3 minutes on a good connection. It can take up to 10–15 minutes if carrier systems are busy. If it exceeds 15 minutes, run the priority checklist: time sync, internet path, profile refresh, and carrier settings update.Can I activate an eSIM without Wi‑Fi?Yes, as long as you have another working data connection (e.g., a physical SIM or a different eSIM with data). The activating eSIM itself needs internet to contact the server, which can come from Wi‑Fi or another line.My eSIM says “Activating” but there’s no service—what’s the difference?“Activating” means the profile is being provisioned. “No Service” after activation usually means the SIM is ready but the phone hasn’t attached to a network. Enable Data Roaming, set Network Selection to Automatic (or pick a recommended network manually), and try 4G/LTE.Will deleting an eSIM cancel my plan?Deleting removes the profile from the phone, not from the provider’s system. Your plan usually remains active. You can re‑add it with the original QR/activation details or ask your provider to re‑issue the eSIM if it’s one‑time use. Always confirm with your provider before deleting.Do I need to be in the destination country for activation?Some travel eSIMs fully activate only upon first network connection in the destination. If you bought, for example, [Esim France] while still abroad, it may sit on “Activating” until you land in France and enable Data Roaming.What if my iPhone is carrier‑locked?If your phone is locked to a carrier, it may not allow other providers’ eSIMs to activate. Check Settings > General > About > Network Provider Lock. If it’s locked, contact your carrier to unlock before travelling.Next stepChoose the right plan for where you’re headed and avoid activation surprises. Browse coverage and plans by country and region on [Destinations].

30 Oct 2025

QR Code Scams at Airports & Cafés: How to Spot and Avoid Them

Travellers love QR codes because they are fast, contactless and language‑agnostic. Airports, lounges and cafés use them for menus, Wi‑Fi portals, boarding info and payments. Criminals love them for the same reasons. A tampered or fake code can silently redirect you to a malicious site that steals card details, hijacks messaging apps, installs spyware, or tricks you into paying the wrong person. The risk spikes on the road: you are rushed, tired, on public Wi‑Fi and less likely to scrutinise small details. This guide explains exactly how the scams work, what to check before you scan, safer ways to pay and connect, and what to do if you slip up. Whether you are hopping between terminals in the United States, ordering a cortado in Spain, or heading across Western Europe, a few habits will block most attacks. Keep this page handy for your next trip and share it with your travel companions or team.Why travellers are targeted with QR code scamsHigh turnover environments. Airports and busy cafés see constant footfall; a swapped sticker can harvest hundreds of scans quickly.Trust in signage. Branded posters and table tents create false credibility; a neat sticker overlay looks “official”.Time pressure. Boarding calls, queues and language barriers push you to scan first and think later.BYO devices. Attackers can exploit out‑of‑date phones or permissive browser settings.Payment normalisation. Scan‑to‑pay is normal in many countries, so fake payment QR codes blend in.If you are planning routes and connectivity, cross‑check local adoption of QR payments and Wi‑Fi portals via our Destinations guides.How QR code scams work (in plain English)Malicious redirects. A code sends you to a fake version of a brand’s site (Wi‑Fi login, airline check‑in, café menu). The URL looks convincing but collects passwords, card details or passport data.Payment swaps. A code takes you to a genuine payment app but with an attacker’s payee or invoice pre‑filled; you approve and funds go to the wrong account.App sideload prompts. A page urges you to install an “airport app” or “menu viewer” via an APK or profile—common on Android and iOS respectively—opening the door to malware or mobile device management abuse.Messaging takeovers. A landing page requests excessive permissions (SMS, notifications, accessibility) to read 2FA codes or control taps.Dynamic content masking. Short links or URL shorteners hide the destination, making quick checks harder.Sticker overlays. Real posters/menus are fine; the small QR square is replaced with a tampered sticker.Before you scan: a traveller’s 10‑point checklistInspect the QR physically. Is it a sticker on top of another? Misaligned? Bubbling? Smudged print or off‑brand colours are red flags.Cross‑verify source. Does the code appear on an official screen, laminated menu, or embedded signage—or a loose card left on tables?Read the URL preview. Most phones show a domain preview. If your phone does not, long‑press the QR or disable auto‑open in your camera settings.Check the domain, not the title. “airline‑checkin.com.example.ru” is not “example.com”. Watch for misspellings, extra words and unfamiliar TLDs.Look for HTTPS and a padlock. Not sufficient alone, but the absence is a deal‑breaker. Never enter credentials on non‑HTTPS pages.Avoid short links when possible. Be wary of bit.ly, t.co, tinyurl unless you can expand them first.Never install apps from a QR. Go to the official app store manually and search by name.Don’t grant extra permissions. A menu or Wi‑Fi portal never needs SMS, contacts, accessibility or device admin rights.Confirm with staff. For payments and Wi‑Fi, ask: “Is this your current QR?” Staff know if codes recently changed.Use mobile data for sensitive actions. Avoid public Wi‑Fi for logins and payments. An eSIM is safer and faster in busy terminals.Pro tips: - Make “Show URL preview” and “Ask before downloading” mandatory in your browser settings. - Save official airline and café URLs in bookmarks; open from bookmarks instead of scanning signage.For regional travel data that lets you bypass risky Wi‑Fi entirely, see Esim North America, Esim Western Europe, or country packs like Esim United States, Esim France, Esim Italy and Esim Spain.Spotting fakes at airports and cafésInconsistent branding. Fonts, colours and logos slightly “off” compared with nearby official materials.Suspicious placement. QR on a separate sticker placed over or near the original, or in odd spots (toilet doors, lifts) without context.Too‑good promos. “Free lounge access, scan to claim” or “50% off all coffee now.” Limited‑time bait is a classic trick.Requests for card upfront. A café menu QR that demands card details before showing items is almost certainly fake.Language mismatch. In an official airline zone, the scan page appears in another language with no localisation options.Staff surprise. If staff hesitate or look confused when you ask about a code, don’t scan it.Safer ways to access menus, Wi‑Fi and boarding infoMenus: - Ask for a printed menu or read items on the physical board. - If the venue insists on digital, type the domain stated on the receipt or napkin ring into your browser manually.Wi‑Fi: - Ask staff to tell you the network name and portal URL verbally. - Prefer your own mobile data for any account logins, payments or bookings while travelling.Airline and gate info: - Use your airline’s app and airport’s official app you installed before travel. Open them directly—do not reinstall via QR at the gate.Pro tips: - Bookmark your airline, airport, hotel and favourite coffee chain URLs pre‑trip. - Enable “Private DNS”/“Encrypted DNS” and use a reputable browser with anti‑phishing protections.Payment safety tips on the roadVerify the payee. If a QR opens your payment app, check the recipient name and amount before approving.Use contactless cards or wallet. Tap‑to‑pay on terminal beats scan‑to‑pay from a random poster.Don’t save cards on pop‑up portals. Use guest checkout or wallets that tokenise your card.Turn on payment notifications. Real‑time alerts let you catch and report fraud quickly.Separate cards. Keep a low‑limit card for travel micro‑payments; reserve your main card for larger, trusted spends.Reconcile daily. Review transactions each evening while details are fresh.If you manage company travellers, centralise guidance and reimbursement via For Business. Travel partners can access co‑branded safety kits in our Partner Hub.Protect your phone before you flyUpdate OS and apps, especially browser and wallet apps.Disable “Install unknown apps” (Android) and ignore profile install prompts (iOS).Turn off “Open links in installed app” for unknown domains to reduce automatic handoffs.Use a password manager; it won’t auto‑fill on fake domains.Enable two‑factor authentication using an authenticator app rather than SMS when possible.Set your camera to ask before opening QR links automatically.What to do if you already scanned a bad QRAct quickly. You can often limit damage within minutes.Disconnect. Turn on flight mode and disable Wi‑Fi/Bluetooth.Close the page. Do not tap any further prompts. Force‑quit the browser.Clear browsing data. Remove recent cookies/history for the last hour.Change passwords. For any accounts you entered after scanning, change passwords from a clean device and sign out of all sessions.Cancel suspect payments. Contact your bank via the number on the card. Explain you may have paid a fraudulent recipient.Remove profiles/apps. Uninstall any app you installed from the QR and remove any unfamiliar device profiles.Run a security scan. Use your phone’s built‑in scanner or a reputable mobile security app.Monitor accounts. Enable alerts and watch for new charges or login attempts over the next week.Report locally. Tell the venue/airport so they can pull the fake code and warn others.If you’re mid‑trip without safe Wi‑Fi, switch to mobile data—an eSIM pack like Esim Western Europe or Esim North America lets you secure accounts without touching public networks.Regional note: using eSIM to avoid risky Wi‑FiMost QR cons strike when you’re offline and hunting for Wi‑Fi. With travel eSIMs you can: - Skip captive portals entirely. - Use your banking and airline apps on mobile data. - Hotspot a companion device securely.Pick a regional plan like Esim Western Europe for multi‑country trips or a local bundle such as Esim United States, Esim France, Esim Italy or Esim Spain.FAQQ: Are QR code scams really common for travellers? A: Yes. High‑traffic, low‑attention areas like gates, lounges and café tables are ideal for attackers. Even a simple sticker swap can net hundreds of scans daily.Q: How do I tell a safe URL from a fake one quickly? A: Focus on the registered domain (the part before the last dot and TLD). “example.com” is safe if expected; “example‑support.com‑secure.info” is not. Avoid taking page titles or logos at face value.Q: Is scanning a QR automatically dangerous? A: Scanning itself is not harmful. Risk begins when you open the link, install something, or enter data. Use URL preview, verify domains, and never install apps from a QR.Q: What about QR menus that ask for my card before showing items? A: Treat that as a red flag. A menu should not require payment details up front. Ask for a printed menu or pay at the counter.Q: Should I use airport Wi‑Fi to download airline apps? A: Prefer mobile data. Install official apps before travel or search the app store directly. Avoid QR prompts on posters or tray tables.Q: Does a padlock (HTTPS) mean the site is safe? A: It means the connection is encrypted, not that the site is trustworthy. Combine HTTPS with domain checks, context and staff verification.The bottom lineQR codes are handy, but trust the source not the square. Verify before you scan, avoid installing anything via QR, pay only through confirmed channels, and keep your phone locked down. With basic checks and reliable mobile data, you can sidestep nearly every qr code scam travel threat on your itinerary.Next step: Plan secure connectivity for your route with our regional and country eSIMs on Destinations.

30 Oct 2025