Expat Starter Pack (First 30 Days): eSIM vs Local SIM, Number Porting, OTT Apps

30 Oct 2025

Moving country is exciting and admin-heavy. Your phone setup shouldn’t be the bottleneck. This playbook is your first 30-day guide to connectivity: land with instant data, pass eKYC to get a local number, keep your banking OTPs flowing, and decide what to do with your existing number. The short version: use an arrival eSIM for expats for day-one data and calls via apps, then transition to a local SIM once you’ve cleared identity checks and have an address. Along the way, make smart use of OTT apps and (optionally) a VoIP number for continuity. We’ll show you how to hand off cleanly, avoid number-porting headaches, and set yourself up so utilities, HR systems, and banks accept your phone number on the first try. If you’re relocating with a family or as part of a corporate move, the same steps apply—just scale the checklists and keep all ICCIDs and IDs organised.

The 30‑Day Game Plan at a Glance

Days 0–3: Install a travel eSIM before you fly. Land with data, navigation, and app calls working. Keep your home SIM active for OTPs.
Days 3–14: Clear eKYC and buy a local prepaid SIM (or eSIM). Prioritise SMS reliability for banks and utility sign-ups.
Days 7–21: Handoff: set the local SIM as default for calls/SMS, keep the travel eSIM as backup data. Update critical accounts.
Days 14–30: Decide on number porting (home number to VoIP or local carrier) and lock in long-term plans.
Ongoing: Use OTT apps smartly, maintain a backup data option, and document your 2FA methods.

Pro tip: Use dual-SIM settings to keep control—one line for data, the other for voice/SMS—until you’re fully settled.

Step 1: Land Ready with a Travel eSIM (Days 0–3)

A travel eSIM gives you instant data on arrival without hunting for a shop. It’s the best start for navigation, temporary accommodation check-ins, and messaging.

Where to buy: Browse regional and country packs on Destinations, including Esim Western Europe, Esim North America, or singles like Esim United States, Esim France, Esim Italy, and Esim Spain.
Why eSIM first: No paperwork, immediate activation, predictable costs, and you keep your home SIM in the device for OTPs and critical calls.

Checklist: Before you fly 1) Check your phone’s eSIM compatibility and carrier lock status. 2) Purchase and install the eSIM profile (QR or in-app) while you still have Wi‑Fi. 3) Set the travel eSIM as your mobile data line; turn off data roaming on your home SIM. 4) Test: open maps, send a message, and confirm your home line can still receive SMS. 5) Pack a paper copy or screenshot of the eSIM QR in case you need to re-add it.

Pro tips: - Keep your home SIM active for banking OTPs and account access. - WhatsApp keeps your existing number unless you explicitly change it; you can use data from the travel eSIM with WhatsApp tied to your home number.

Step 2: Tackle eKYC and Buy a Local SIM (Days 3–14)

You need a local number for banks, employers, and utilities. In many countries, SIMs are registered (eKYC), so you’ll be asked for ID and sometimes proof of address or a tax ID.

What to expect by region (common patterns, specifics vary): - France: ID required for SIM registration; postpaid often needs an IBAN and local address. - Spain: Passport/NIE for registration; prepaid easiest for newcomers. - Italy: Passport plus Codice Fiscale (tax code) commonly requested; keep your SIM packaging. - United States: Prepaid requires ID at point of sale in some states; postpaid usually needs a credit check and SSN/ITIN. Consider prepaid initially.

Choosing the right product: - Start with prepaid to avoid credit checks and long contracts. - Ensure the plan includes SMS (for OTPs) and enough data. Voice minutes are useful for local calls to landlords, HR, and utilities. - Ask for an eSIM if your device supports it; otherwise, a physical SIM is fine.

Shop visit checklist 1) Bring your passport and any local identifiers (e.g., address proof, Codice Fiscale, NIE) if you have them. 2) Choose prepaid with 10–20 GB data, unlimited local SMS, and minutes. 3) Activate in-store and have them place a test call and send/receive an SMS. 4) Save the contract/receipt and the ICCID (SIM number) for future porting.

Pro tips: - Test OTPs: send yourself an SMS from another line or ask the shop to verify incoming SMS. Reliability trumps price early on. - If you’re moving across multiple Schengen countries, consider Esim Western Europe to bridge until your local line is set.

Step 3: Handoff—Move Data and Services to the Local Line (Days 7–21)

Once your local SIM works, shift critical services gradually.

Dual-SIM handoff (iOS/Android) 1) Set your local SIM as the default for Voice and SMS. 2) Keep your arrival eSIM as the default Data line for a few days while you test local network quality; then switch Data to the local SIM. 3) Disable data on your home SIM to avoid roaming charges, but keep it active for remaining OTPs until you update your accounts. 4) Label lines clearly in settings (e.g., “Local” and “Home/Travel”).

Update critical accounts - Banks: change your registered number to the local SIM only after confirming SMS reliability. - Government, health, and tax portals: often require a local number—schedule these updates once you have stable reception at home. - Messaging apps: confirm which number each app is using.

Pro tip: Move services in layers—banking first, then utilities, then everything else—so you always have a fallback line for OTPs.

Step 4: Number Porting—Keeping or Moving Your Old Number

Decide what to do with your home-country number and any temporary numbers you’ve acquired.

Common scenarios - Keep home number for inbound only: Park it with a VoIP/virtual number provider for low-cost roaming reception and voicemail-to-email. - Fully move: Port your home number to a VoIP provider you can use globally, or port into a local carrier if you’re permanently relocating and want to keep the number active for inbound calls from home. - Port a temporary local number to your preferred local carrier after you pick a long-term plan.

General porting rules - Do not cancel the line you’re porting; it must be active. - Gather required identifiers: account number, port-out PIN, ICCID, or country-specific codes. - Expect a short downtime window (usually minutes to a few hours) during the cutover.

Country notes (practical specifics) - France: Obtain your RIO code by calling 3179 from the line you want to port. Provide RIO to the new operator; porting usually completes in 1 working day. - Spain: Porting typically completes in 1–2 working days; bring ID and the SIM’s ICCID. Night-time cutovers are common to minimise disruption. - Italy: Have your Codice Fiscale and current SIM ICCID. Prepaid-to-prepaid ports are common and usually smooth in 1–3 days. - United States: You’ll need the account number and port-out PIN (different from your login PIN). Prepaid accounts sometimes require a special porting PIN requested via SMS.

Pro tips: - Schedule ports mid-week, early in the day, and avoid public holidays. - Keep both SIMs inserted during the port so you can detect when the old line goes inactive and the new one activates.

OTPs, Banking and Utilities: Make Them Work First Time

Banks and services can be strict about which numbers they accept.

OTP reality: Many banks reject VoIP numbers for SMS 2FA. Use a local mobile number for the update.
App-based 2FA: Where available, switch to app-based authenticators or push approvals; these are number-agnostic and travel well.
Utility sign-ups: Energy, broadband, and mobile wallets often send verification codes. Use your local SIM and ensure it has weekday reception where you live.

Practical flow 1) Keep your home SIM active for initial banking access. 2) Once your local line is tested, update your bank profile to the local number. 3) Switch services that allow app-based 2FA to an authenticator app. 4) Document which services still rely on SMS so you know to keep that line active.

Pro tip: Add a secondary recovery method (email or backup codes) wherever possible before you travel.

OTT Apps and Virtual Numbers for Continuity

Messaging and calling apps can smooth your move—but use them intentionally.

WhatsApp: You can keep your home number for WhatsApp while using local data. If you prefer to switch, use WhatsApp’s “Change Number” to migrate chats and groups.
Telegram/Signal: Similar flexibility; both can run on a device with data from any SIM.
VoIP/virtual numbers: Great for inbound calls from your home country and for publishing a stable contact when you might change SIMs. However, don’t rely on VoIP for banking OTPs, as many institutions block them.
Business users: Consider a cloud telephony setup so your team line stays stable during relocation. See For Business for options that scale across teams.

Pro tip: Label your contacts to reflect where they should call you (e.g., “Call on WhatsApp” vs “Call mobile”) during your transition month.

Country Snapshots and eSIM Picks

France: Start with Esim France, then switch to a local prepaid with strong SMS reliability for banking. Remember the RIO process for porting.
Italy: Use Esim Italy while you get your Codice Fiscale and address sorted. Porting usually needs the ICCID; keep packaging.
Spain: Esim Spain covers arrival; many services expect a Spanish mobile for onboarding—prepaid is the quickest path.
United States: Esim United States for landing; consider prepaid first, then postpaid once you have credit history. Ports need account number and port-out PIN.
Multi-country: If you’re doing side trips or moving within the region, use Esim Western Europe or Esim North America during your first month.

For other countries and bundles, head to Destinations.

Common Pitfalls to Avoid

Cancelling before porting: Never cancel a number you plan to port.
OTP dead-ends: Updating a bank to a VoIP number that can’t receive their OTPs.
Wrong default line: Accidentally using data on your home SIM and incurring roaming fees—double-check defaults.
Losing the ICCID: You’ll need it for support and porting; photograph SIM packaging.
eSIM transfer surprises: Some devices limit eSIM transfers; keep your eSIM activation details safe.
Over-optimising too early: Keep the travel eSIM until your local setup is bulletproof.

Checklist: Your First 30 Days

Before travel:
Buy and install an arrival eSIM; test data.
Label lines and disable home SIM data roaming.
List critical services needing 2FA.
Days 0–3:
Land and verify connectivity.
Keep home SIM ready for OTPs.
Days 3–14:
Complete eKYC and buy a local prepaid SIM/eSIM.
Test inbound/outbound SMS and a local call.
Start updating banks and essential services.
Days 7–21:
Set local SIM as default for calls/SMS, then for data.
Migrate services to app-based 2FA where possible.
Decide on porting strategy for your home number.
Days 14–30:
Execute number port(s) if needed.
Pick a long-term local plan.
Keep the travel eSIM active as a backup until you’re fully stable.

FAQ

Is an eSIM for expats enough for the whole first month?
Often yes for data and OTT calls, but many banks/utilities require a local mobile number for SMS verification. Plan to add a local SIM within 1–2 weeks.
Will changing my SIM affect WhatsApp?
No, WhatsApp stays tied to the number you registered with until you use “Change Number.” You can use local or travel data regardless.
Can I use a VoIP number for bank OTPs?
Frequently not. Many banks block VoIP. Use a local mobile number for reliable OTP delivery and keep an app-based authenticator as backup.
How long does number porting take?
Typically 1–3 working days, with a short downtime window during the cutover. France often completes in 1 day (with RIO); Spain/Italy 1–2 days; the U.S. depends on your carrier and account type.
Do I need local ID to buy a SIM?
In many countries, yes. Prepaid usually has the lightest requirements. Bring your passport and any local identifiers you have (address proof, tax codes).
What if my phone doesn’t support eSIM?
Buy a physical SIM on arrival and follow the same handoff steps. You can still keep your home SIM in a dual-SIM phone, or carry it and swap as needed.

Next step: Choose your arrival plan and install it before you fly. Start with Destinations to pick the right eSIM for your first 30 days.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Holiday Travel Promo: Family Packs with Shared Data

This holiday season we’re introducing family eSIM deals designed for real-world travel: shared data, simpler management, and clear costs. Our Family Packs let 2–5 travellers share one data pool across multiple eSIM lines in the same region, with per-person caps and pause/resume controls so you never blow the budget. It’s built for parents who want oversight without micro-managing, and for groups who’d rather spend time exploring than hunting for Wi‑Fi.Choose a destination or region, invite your family members, and manage everyone in one place. Pricing scales fairly as you add lines, and top-ups take seconds if you need extra GB. The promo runs through the peak holiday period with flexible activation into early 2026. Coverage spans the most popular destinations including the US, Europe, and North America. Keep your usual number for calls and messages; use the eSIM for fast local data. Read on for dates, pricing examples, set-up steps, and smart parental control tips.What’s included in the Family Pack2–5 eSIM lines under one pack, sharing a single data poolPer-line data caps, usage alerts, and pause/resume controlsRegion-optimised networks with 4G/5G where availableHotspot/tethering supported on most networks (admin can disable)Instant top-ups that apply to the shared poolOne checkout; one receipt; one place to manage the tripPro tip: - Install the eSIMs at home over Wi‑Fi before you fly. Activate data when you land to preserve validity.Promo eligibility and key datesBooking window: 1 November 2025 – 31 January 2026Activation window: activate any time up to 31 March 2026Who qualifies: families or groups travelling together (2–5 lines per pack)Regions: United States, single-country Europe (France, Italy, Spain), Western Europe multi-country, and North America bundlesPayment: major cards and digital walletsFair use: speeds and hotspot support may vary by network and device; coverage depends on local operatorsCheck coverage and supported locations on Destinations.Pricing examples for 2–5 linesThe Family Pack uses a simple model: a region-specific base pack includes data for two lines, then you add extra lines for a small per-line fee. You can top up the shared pool if you need more.Note: All prices are promotional and may vary by tax and currency. Examples assume standard validity windows.United States family eSIM dealsA practical option if you’re road-tripping or visiting multiple cities. See regional details on Esim United States.Base pack (2 lines): 20 GB, 15 days — USD $29Extra line (each, up to 3 more): USD $8Top-up: +10 GB — USD $10Examples: - 2 lines: $29 total (20 GB shared)- 3 lines: $37 total (20 GB shared)- 4 lines: $45 total (20 GB shared)- 5 lines: $53 total (20 GB shared)Need more GB? Add +10 GB for $10 at any time. Top-ups instantly expand the shared pool for everyone.Western Europe multi-countryIdeal for multi-city rail trips. Coverage across popular destinations—see Esim Western Europe.Base pack (2 lines): 30 GB, 14 days — EUR €39Extra line (each, up to 3 more): €9Top-up: +10 GB — €12Examples: - 2 lines: €39 total (30 GB shared)- 3 lines: €48 total (30 GB shared)- 4 lines: €57 total (30 GB shared)- 5 lines: €66 total (30 GB shared)North America (US + Canada + Mexico)Best for cross-border holidays. See coverage notes on Esim North America.Base pack (2 lines): 25 GB, 15 days — USD $39Extra line (each, up to 3 more): $9Top-up: +10 GB — $12Examples: - 2 lines: $39 total (25 GB shared)- 3 lines: $48 total (25 GB shared)- 4 lines: $57 total (25 GB shared)- 5 lines: $66 total (25 GB shared)Single-country Europe (France, Italy, Spain)City breaks or resort stays—single-country simplicity. Learn more: Esim France, Esim Italy, and Esim Spain.Base pack (2 lines): 15 GB, 10 days — EUR €19Extra line (each, up to 3 more): €6Top-up: +5 GB — €6Examples: - 2 lines: €19 total (15 GB shared)- 3 lines: €25 total (15 GB shared)- 4 lines: €31 total (15 GB shared)- 5 lines: €37 total (15 GB shared)Pro tips: - For photo-heavy travellers, start with the higher‑GB region packs or plan for one top-up mid-trip.- If your trip is longer, run back-to-back packs (e.g., two 14‑day Western Europe packs) to keep costs predictable.How shared data worksOne pool for the whole pack: All lines draw from the same GB allowance.Per-line caps: Set a per-person limit so one heavy user can’t drain the pool.Pause/resume: Temporarily pause an individual line (e.g., for bedtime or museum hours).Top-ups: Add GB to the same pool at promo rates, instantly.Validity: Each pack has a fixed validity per region. The clock starts when the first line in the pack activates data on‑network.Rollover: Unused GB do not roll over after expiry.Step-by-step: set up in minutes1) Choose your region- Browse Destinations. Pick the United States, Western Europe, North America, or a single-country pack.2) Build your Family Pack- Select the number of lines (2–5) and validity window. Add any expected top-ups now or later.3) Checkout- Pay once for the whole pack. You’ll receive QR codes and invite links for each member.4) Invite your family- Share each member’s QR code or invite link. They install their eSIM over Wi‑Fi in Settings.5) Activate on arrival- When you land, turn on the new eSIM’s data. The pack validity starts from the first line to go on‑network.6) Set controls- In the pack dashboard, set per-line caps and alerts. Pause a line any time and unpause with one tap.Parental controls that actually helpKeep kids connected for maps and messaging without runaway usage.Admin controls in the Simology pack: - Set a per-line data cap (e.g., 3 GB for each child).- Pause a line temporarily (e.g., at night).- Disable hotspot/tethering for specific lines if needed.- Turn off roaming for a child’s line after you return home.On-device tips: - iPhone (iOS): Settings > Mobile Data > select the travel plan > enable Low Data Mode; use Screen Time to limit high‑usage apps.- Android: Settings > Network & Internet > SIMs > select the travel eSIM > set Data Saver; set data warning/limit under Data usage.- Both: Disable background app refresh for photo backup apps until on hotel Wi‑Fi; keep automatic cloud photo sync off when roaming.Checklist for parents: - Install all eSIMs at home.- Set per-line caps before travel day.- Agree family rules: upload photos on hotel Wi‑Fi; maps/music are fine on cellular.- Show kids how to toggle Wi‑Fi Assist/Smart Network Switch off to avoid accidental cellular use.When to choose a Family Pack vs individual plansChoose a Family Pack when: - 2–5 travellers are on the same itinerary.- You want one shared pool with predictable costs and controls.- You prefer a single checkout and centralised management.Choose individual plans when: - Travellers are splitting up for different countries/lengths of stay.- One person needs significantly more data than the rest (consider a Family Pack plus one high‑GB individual plan).Planning a team offsite or school trip? Our business controls and consolidated billing may fit better—see For Business.Coverage and where it worksUnited States: Nationwide coverage with 4G/5G in major cities. See plan details on Esim United States.Western Europe: Designed for multi-country travel—check supported countries and fair use on Esim Western Europe.North America: US, Canada, Mexico in one pack—see Esim North America.Single-country Europe: Explore specifics for Esim France, Esim Italy, and Esim Spain.For everything else, browse Destinations to match your itinerary.Partners and travel plannersIf you’re a tour operator, creator, or agency wanting to bundle Family Packs into holiday packages, join our Partner Hub for referral tools and co‑branded materials.FAQs1) Which phones work with Family Packs?Any eSIM‑compatible iPhone or Android handset. Most recent iPhones (XS or newer) and many flagship/mid‑range Androids support eSIM. Each traveller needs an unlocked device.2) Can I mix iOS and Android in one pack?Yes. The shared pool and admin controls are platform‑agnostic.3) Can I add a line after purchase?Yes, up to a maximum of five lines per pack. New lines inherit the pack’s remaining validity and shared pool.4) What happens if we run out of data?Data stops when the shared pool reaches zero. Add a top‑up (e.g., +10 GB) in a few taps; it becomes available instantly.5) Do unused GB roll over or can I extend validity?Unused GB do not roll over. To extend your stay, either add another pack or schedule a second pack to start when the first ends.6) Will WhatsApp and iMessage keep my number?Yes. Your phone number stays tied to your primary SIM; the eSIM is for data. Apps like WhatsApp and iMessage continue to use your existing number.The small, useful printSpeeds depend on network conditions, device, and location. 5G is available in select areas.Hotspot is supported on most networks but may vary; you can disable it per line in the admin controls.Per-line caps help manage usage but won’t limit data consumed while a device is offline from reporting; allow a small buffer if you need a strict cap.Taxes may apply in some regions. Prices above show promotional examples and can change during the offer window.Next step: choose your region and build your Family Pack on Destinations.

30 Oct 2025

eSIM Profiles 101: SM‑DP+, LPA, EID & Activation Methods

Travelling with an eSIM should be quick and painless, but the jargon around SM‑DP+, LPA and EID can make activation feel more complex than it really is. This guide demystifies the moving parts so you can install, recover or move your eSIM profile with confidence—whether you’re scanning a QR code at the airport or entering details manually on a long‑haul flight. We’ll compare activation methods (QR vs manual), explain where each code lives and what it does, walk through recovery steps if you delete or change phones, and share tips for transferring your plan to a new device. You’ll also find practical troubleshooting for common activation errors and a traveller‑ready checklist to avoid surprises abroad. If you’re heading to the USA, Europe or beyond, we’ve included links to regional plans so you can choose your coverage and get online fast.The building blocks: SM‑DP+, LPA and EID explainedIf you remember only one line from this article, make it this: the LPA on your phone uses your EID to fetch an eSIM profile from an SM‑DP+ server. That’s the whole “smdp+ eid esim” flow in a nutshell.SM‑DP+ (Subscription Manager – Data Preparation)Think of SM‑DP+ as the secure server where your eSIM profile is prepared and hosted.During manual activation, you enter the SM‑DP+ address and an activation code so your phone knows where to download from and which profile to fetch.This is usually embedded inside the QR code; manual entry is the back‑up when you can’t scan.LPA (Local Profile Assistant)The LPA is the software on your device (within iOS/Android) that manages eSIM tasks: downloading, installing, enabling, disabling and deleting profiles.When you scan a QR or enter details, the LPA talks to the SM‑DP+ server to securely download your profile.EID (eUICC Identifier)The EID uniquely identifies your phone’s eSIM chip (like a serial number for the eUICC).Providers sometimes need your EID to push a profile or to re‑enable a download.Where to find it:iPhone: Settings > General > About > EIDPixel/Android: Settings > About phone > Status (or SIMs/eSIM details) > EIDSamsung: Settings > Connections > SIM manager > eSIM > EIDPro tip: Note your EID before you travel. If something goes wrong mid‑journey, support can help faster.Activation methods compared: QR vs manual vs carrier appMost travellers activate by scanning a QR code, but manual entry of SM‑DP+ + activation code is a robust fallback. Some devices and providers also support app‑based activation.Method 1: QR code (fastest for most travellers)What you need: Stable Wi‑Fi (recommended), the printed/digital QR, and your device unlocked.iPhone (iOS 17+): 1. Settings > Mobile Data/Cellular > Add eSIM 2. Tap Use QR Code and scan 3. Follow prompts to label the line and set default for dataAndroid (Pixel): 1. Settings > Network & Internet > SIMs > + Add SIM > Download a SIM instead 2. Scan the QR and confirmSamsung (One UI 6): 1. Settings > Connections > SIM manager > Add eSIM 2. Scan the QR and installPro tips: - Install over Wi‑Fi before you fly to avoid airport Wi‑Fi congestion. - If the camera refuses to scan, increase screen brightness or use manual entry.Method 2: Manual SM‑DP+ + activation codeWhat you need: The SM‑DP+ server address and an activation code (sometimes a confirmation code too).iPhone: 1. Settings > Mobile Data/Cellular > Add eSIM 2. Tap Enter Details Manually 3. Enter SM‑DP+ address and activation code; add confirmation code if requestedAndroid: 1. Go to Add eSIM (as above) 2. Choose Enter activation code or Enter details manually 3. Enter SM‑DP+ address and activation codePro tips: - If you see “No valid SM‑DP+” check for typos, hidden spaces or dashes. - Keep the activation email/PDF offline. Airplane mode plus Wi‑Fi is fine; you don’t need a physical SIM to install an eSIM.Method 3: Carrier or device appSome providers push profiles directly via their app; iPhone also supports “Convert to eSIM” and “eSIM Quick Transfer”.App‑based activations may not work if your device is region‑locked or the app geo‑restricts downloads.When you can’t scan: manual activation that just worksQR codes package the SM‑DP+ address and activation code into one scannable square. If the code is blurry, printed too small, or you’re viewing it on the same device you’re activating, use manual entry.Checklist for reliable manual activation: - Wi‑Fi connected and stable - Correct SM‑DP+ server address (copy/paste carefully) - Activation code exactly as given (case sensitive in some systems) - If asked for a “confirmation code” or “SMDP+ activation code”, that’s the same field as activation code for many providers - Time/date set automatically on your phone (TLS handshakes can fail if your clock is wrong)If you still can’t download, capture a screenshot of the error and share your EID with support. Most providers can trace the server attempt by EID and time stamp.Recovery after deletion or SIM swap: what to expectDeleting a profile or moving phones doesn’t always mean it’s gone for good. Your options depend on the provider’s policy and whether the plan has already been consumed.Common scenarios and recovery steps: - You deleted the eSIM before travelling: - Many plans can be re‑downloaded to the same device. Contact support with your EID and order reference. - You changed phones: - If the provider supports re‑download to a new EID, they’ll usually ask for the new device’s EID. Some plans are single‑use only. - You reset your phone: - iCloud/Google backups do not include the eSIM profile itself. You’ll need to re‑download or transfer it. - Your QR expired: - Ask for fresh SM‑DP+ credentials. Some providers time‑box activation links.Traveller tip: Don’t delete an eSIM until you’re certain you no longer need it (e.g., number transfer complete, data fully used, or plan expired).Moving your eSIM to a new phoneNot all providers support transfers, but when they do, these are the cleanest paths.iPhone to iPhone: eSIM Quick Transfer (best case)Requirements: iOS 16+, both devices nearby, Bluetooth/Wi‑Fi on, same Apple ID often helps.Steps: 1. On the new iPhone: Settings > Mobile Data/Cellular > Add eSIM 2. Tap Transfer from Nearby iPhone 3. Confirm on the old iPhone and follow promptsIf Quick Transfer isn’t offered, use your original QR/SM‑DP+ details or contact support to re‑provision.Android to Android: device tools varyPixel: Settings > Network & Internet > SIMs > Transfer or Add eSIM (if supported)Samsung: Smart Switch can move eSIM on certain models/regions; otherwise use original QR/manual activation.If transfer isn’t available, ask the provider to re‑enable download for your new EID.Cross‑platform (iPhone ↔ Android)Direct transfer isn’t supported. You’ll need re‑provisioning to the new device’s EID with fresh SM‑DP+ credentials.Before you switch phones: - Screenshot your eSIM details (ICCID, plan label) - Note both EIDs (old and new) - Ensure the plan isn’t mid‑use with roaming critical to your tripDual‑SIM travel setup: do it once, do it rightSet your travel eSIM as the Mobile Data line; keep your home SIM for calls/SMS and multi‑factor codes.iPhone: Settings > Mobile Data > Mobile Data > choose your eSIM; turn on Data Roaming for the eSIM only.Android: Settings > Network & Internet/Connections > SIMs/SIM manager > Mobile data > choose eSIM; enable Data roaming for that line.Keep “Allow Mobile Data Switching” off if you want to avoid your phone silently using your home SIM for data.APN: Most eSIMs auto‑configure. If you have no data, enter the APN from your provider’s instructions and restart.Troubleshooting: fast fixes for common activation errors“Unable to complete cellular plan change”Toggle Airplane mode on/off, reboot, and retry on strong Wi‑Fi.Ensure date/time are automatic.“Activation code invalid”Check for stray spaces; try manual entry.Confirm the code hasn’t already been redeemed or expired.Stuck on “Activating”Switch Wi‑Fi networks (captive portals can block downloads).Try another location; some corporate networks block eSIM traffic.Installed but “No Service”Enable Data Roaming for the eSIM line.Set Network Selection to Automatic.Confirm the plan is valid in your country; if you’re in the USA, see regional options like Esim United States or broader Esim North America.Data works, calls/SMS don’tYour plan may be data‑only by design (common for travel eSIMs).Profile disappeared after update/resetIt wasn’t backed up. Contact support with your EID for re‑provisioning options.Picking the right footprint for your tripChoose coverage to match your route: - Single‑country stays: e.g., Esim France, Esim Italy or Esim Spain - Multi‑country tours: Esim Western Europe simplifies roaming across borders - Transatlantic or cross‑border: Esim North America covers USA/Canada/Mexico - See all regions on DestinationsFor teams on the move, centralised purchasing and fleet management are available via For Business. Travel brands and resellers can explore co‑branded or embedded flows in our Partner Hub.Pre‑trip checklist (5 minutes)Confirm your phone is eSIM‑capable and unlockedSave your SM‑DP+ address, activation code and QR offlineNote your EID and order numberInstall on Wi‑Fi before departure; test data onceLabel your lines clearly (e.g., “Home” and “Trip – EU”)Set your eSIM as the data line; enable Data Roaming for that line onlyFAQQ1: What’s the practical difference between EID and ICCID? - EID identifies your device’s eUICC (the chip); ICCID identifies a specific eSIM profile/plan. Support might ask for both, but EID is essential for pushing or recovering a profile.Q2: Do I need to keep the QR code after activation? - Yes. Keep the QR and SM‑DP+ details until the trip is complete. Some providers allow re‑downloads; others treat the code as single‑use.Q3: Can I store multiple eSIMs and switch between them? - Most modern phones store several profiles (e.g., 5–10). You can enable one eSIM data line at a time, then switch in Settings. Delete only when you’re certain you’re done.Q4: Will eSIM activation work without Wi‑Fi? - It can work on mobile data, but Wi‑Fi is more reliable—especially during initial download. Airports and hotels with captive portals can cause issues; a private hotspot is ideal.Q5: My provider asked for my EID to “push” a profile. Is that safe? - Yes—sharing your EID is standard practice for provisioning. It lets the SM‑DP+ server target your device’s eUICC precisely.Q6: How do QR and manual activation differ from a security standpoint? - They’re equivalent. The QR just bundles the SM‑DP+ address and activation code. Manual entry uses the same secure TLS session via the LPA.Next step: choose your coverage and install ahead of your trip. Browse all regions on Destinations.

30 Oct 2025