Transfer Your eSIM to a New iPhone (eSIM Quick Transfer)

30 Oct 2025

Moving to a new iPhone and want your mobile plan to come with you? If you use an eSIM, Apple’s eSIM Quick Transfer makes it fast to move your plan on‑device—no plastic SIM, no store visit. This guide explains the smoothest way to transfer your eSIM during setup or afterwards in Settings, plus what to do if Quick Transfer isn’t supported by your carrier. We’ll cover when to delete the old profile, how to check for carrier locks, and the small settings that keep travellers online abroad without bill shock.

Whether you’re switching right before a trip or juggling multiple travel eSIMs (for example, a Esim United States for a New York conference and an Esim Western Europe for a summer rail pass), follow these steps to keep service uninterrupted. If Quick Transfer isn’t available, you can still move your plan using a QR code or a reissued eSIM from your provider.

What you’ll need before you start

Run through this short checklist to avoid mid‑transfer snags:

Compatible iPhones:
iPhone XS/XR or later support eSIM. US models of iPhone 14 and later are eSIM‑only (no physical SIM tray).
iOS up to date on both devices (ideally iOS 17 or later).
Both phones charged (30%+), Wi‑Fi and Bluetooth turned on, and placed side‑by‑side.
You know the device passcodes and Apple ID login (helps with Quick Start, though Apple ID is not strictly required for Quick Transfer in Settings).
Old iPhone not erased and the eSIM profile still present.
Carrier supports eSIM on both devices, and supports eSIM Quick Transfer. If not, use the QR/reissue route below.
Unlocked phones if you plan to use international eSIMs:
Check on each iPhone: Settings > General > About > Carrier Lock. “No SIM restrictions” means unlocked.
If you’re travelling:
Confirm your plan or travel eSIM is valid for your destination (browse Destinations, including Esim North America, Esim France, Esim Italy, or Esim Spain).

Pro tip: Never delete the eSIM from your old iPhone until the new phone shows a signal and data works. Deleting too early can strand your number and require a carrier reissue.

Option 1: Transfer your eSIM during new iPhone setup (Quick Start)

This is the cleanest approach when unboxing a new iPhone.

1) Power on the new iPhone and place it next to your old one.

2) On the old iPhone, tap Continue when the Quick Start prompt appears.

3) Scan the swirling animation on the new iPhone using the old iPhone’s camera.

4) Follow on‑screen steps until you reach “Transfer your mobile plan” or “Set up eSIM.”

5) Choose the line(s) to transfer. If you use multiple eSIMs (e.g., a primary number plus a travel data eSIM), you’ll see each line listed.

6) Approve on the old iPhone and wait while the plan moves to the new iPhone. Keep both devices unlocked and nearby.

7) When prompted, set your default line for Voice and Data, and label your lines (e.g., “Personal UK” and “Travel EU”).

8) Finish setup, then test: - Toggle Airplane Mode off, confirm bars appear. - Open a webpage to confirm mobile data. - If needed, enable Data Roaming for your travel eSIM (Settings > Mobile Data > your eSIM > Data Roaming).

Pro tips: - Travelling soon? Set your travel eSIM as “Mobile Data” and your home SIM as “Voice” to keep calls/SMS on your usual number while using local data abroad. - To avoid accidental roaming charges, keep Data Roaming off on your home line when abroad and only enable it on your travel eSIM.

Option 2: Transfer after setup (eSIM Quick Transfer in Settings)

If you’ve already finished setup, you can still move the eSIM on‑device.

1) On the new iPhone, go to: - Settings > Mobile Data (or Cellular) > Add eSIM. - Tap “Transfer From Nearby iPhone.”

2) On the old iPhone, confirm the transfer when prompted and select the line to move.

3) Wait for activation to complete on the new iPhone. Stay on Wi‑Fi and keep Bluetooth on.

4) Test calls/data as above. If your travel eSIM is for a region such as Esim Western Europe, toggle Data Roaming on only when you arrive in‑region.

5) Only after testing, remove the old eSIM profile from the old iPhone: - Settings > Mobile Data > tap the plan > Remove eSIM.

If “Transfer From Nearby iPhone” doesn’t appear or fails, your carrier may not support Quick Transfer. Use the QR/reissue method below.

Option 3: Use a QR code or eSIM reissue when Quick Transfer isn’t available

Use this when: - Your carrier doesn’t support Quick Transfer. - Your old iPhone is lost, stolen, or no longer turns on. - You’re switching between ecosystems (iPhone to Android, or vice versa).

How to proceed:

1) Request a new eSIM (reissue) from your carrier or eSIM provider. - They’ll send a fresh QR code or SM‑DP+ server and activation code. - Some providers charge a small replacement fee or require identity verification.

2) On the new iPhone, install the eSIM: - Settings > Mobile Data > Add eSIM > Use QR Code. - Scan the QR or tap “Enter Details Manually” to input the SM‑DP+ address and activation code.

3) Wait for activation, then test calls/data.

4) Once confirmed working on the new iPhone, remove the old eSIM from the old device if it’s still in your possession: - Settings > Mobile Data > select the plan > Remove eSIM.

Traveller note: If you’re lining up a trip, you can add a travel eSIM in advance, then toggle it on when you land. Browse regional options like Esim United States, Esim France, or Esim Spain under Destinations.

When should you delete the eSIM from your old iPhone?

Only delete after the new iPhone: - Shows signal bars for that line. - Can place/receive a call (if it’s a voice line). - Loads a web page on mobile data (if it’s a data line). - Roams correctly in your destination if you’re abroad.

Why this matters: Deleting early can sever the link to your number or data plan. If something goes wrong, you’ll need a reissue from your carrier, which can take time—annoying if you’re at an airport.

If you plan to trade‑in or sell the old iPhone: - Remove the eSIM, sign out of Apple ID, and erase all content only after confirming the line is active on the new device.

Configure your lines after transfer (recommended for travellers)

After the move, fine‑tune these settings:

Labels:
Settings > Mobile Data > each plan > Mobile Plan Label.
Use clear names like “Home” and “Trip – Italy/France.”
Default line and data line:
Choose which line handles Voice and which handles Mobile Data.
For trips, set your travel eSIM as the data line; keep home line for calls/SMS.
Data Roaming:
On for the travel eSIM, off for your home line when abroad.
Network selection:
If coverage is patchy, try manual network selection under your travel eSIM settings.
Some regional plans (e.g., Esim Western Europe) roam across multiple partner networks—manual selection can help in fringe areas.
Personal Hotspot:
If you plan to tether laptops or tablets, ensure your plan supports it and toggle on. Useful for remote work trips—see For Business if you manage teams on the road.

Troubleshooting: common eSIM transfer errors

“Transfer not supported by your carrier”
Use the QR/reissue method. Contact your carrier or eSIM provider for a new activation code.
“Cannot complete cellular plan change” or activation stalls
Update iOS on both devices.
Reboot both phones, keep them on Wi‑Fi, and retry.
Check time/date are set automatically.
Reset Network Settings (Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings), then try again.
No signal after transfer
Toggle Airplane Mode off/on.
Ensure the plan is enabled in Settings > Mobile Data.
For travel eSIMs, enable Data Roaming and check APN settings provided by your eSIM provider.
Try manual network selection temporarily.
eSIM missing after restoring from iCloud
eSIMs are not included in iCloud or iTunes backups. You must transfer via Quick Transfer or reinstall via QR/reissue.
Carrier lock blocks activation
Check Carrier Lock status under Settings > General > About. If locked, the device may only accept that carrier’s eSIM. Request an unlock if eligible.

Business or multi‑device rollouts

If you deploy iPhones for teams, standardise your process:

Keep devices on the latest iOS and confirm unlock status before travel.
Maintain a secure record of eSIM QR codes/activation details for reissue scenarios.
Train staff to transfer via Settings > Add eSIM > Transfer From Nearby iPhone.
For recurring travel (events, rotations), consider regional packs such as Esim North America or Esim Western Europe. Explore centralised options via For Business and partner resources in the Partner Hub.

FAQs

Can I transfer an eSIM if my old iPhone is dead or lost?
Not via Quick Transfer. Ask your carrier or eSIM provider for a reissue/QR and activate it on the new iPhone.
Does an iCloud backup move my eSIM?
No. eSIMs are not included in backups. Use Quick Transfer or reinstall using a QR/activation code.
Do I need the same Apple ID on both iPhones?
No for Quick Transfer in Settings, but being signed in enables the smoother Quick Start flow during setup. You’ll still need both phones nearby and unlocked.
Can I move an eSIM from iPhone to Android (or back)?
There’s no cross‑platform “Quick Transfer.” You must remove/deactivate the old eSIM and install a new one on the other device using a QR/activation code from your provider.
Will this work abroad without Wi‑Fi?
The transfer needs local connectivity and Bluetooth; Wi‑Fi is strongly recommended. If you’re already travelling, use hotel or airport Wi‑Fi for a stable transfer.
Which iPhones support eSIM?
iPhone XS/XR and later. US iPhone 14 and newer are eSIM‑only. Check your carrier’s eSIM support and device unlock status before buying a travel eSIM.

Key takeaways

Use Quick Start during setup or “Transfer From Nearby iPhone” in Settings for the fastest, no‑QR move.
Don’t delete the old eSIM until the new iPhone is fully working on that line.
If Quick Transfer isn’t supported or the old phone is unavailable, request a QR/reissue from your provider.
Travellers should set the travel eSIM as the data line and keep Data Roaming off on the home line.
Check device unlock status early to avoid surprises when buying regional eSIMs like Esim Italy or Esim United States.

Next step: Planning a trip? Pick the right regional plan now in Destinations.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Qatar VoIP & Roaming Rules (2025): Messaging, Calling & Workarounds

Travelling to Qatar and planning to call home over data? Read this first. Qatar regulates internet-based calling (VoIP). In practice, that means most consumer app-to-app calls—WhatsApp, FaceTime Audio/Video, Skype, Viber and similar—are blocked on local mobile and Wi‑Fi networks. Text messaging inside those apps still works smoothly, as do email and regular browsing. The rules apply whether you’re using a local SIM, a travel eSIM, or roaming on your home SIM.This guide explains what actually works on the ground in 2025, how roaming interacts with Qatar’s VoIP restrictions, when Wi‑Fi calling can help, and cost‑safe, lawful ways to stay reachable. We’ve also included pre‑trip checklists, on‑arrival tests, and pro tips for business travellers. For country‑by‑country rules, see Simology’s live coverage in Destinations.Key takeaways: - Expect app voice/video calls to be blocked on Qatar networks. - App text chats, images, voice notes and file sharing are fine. - Regular cellular calls and SMS work (roaming charges may apply). - Wi‑Fi calling via your home carrier often works, but is not guaranteed.What Qatar blocks in 2025 (and what still works)Qatar regulates VoIP and requires providers to be licensed. As of early 2025, travellers typically encounter the following behaviour on major local networks:Usually blocked:App-to-app voice/video calling on consumer OTTs: WhatsApp, FaceTime, Skype, Viber, Telegram calls, Facebook Messenger calls, etc.SIP/softphone apps using generic VoIP protocols.Usually allowed:App messaging (text, stickers, images, files) in WhatsApp, iMessage, Telegram, Signal and similar.Voice notes sent as audio files in chat apps.Standard web browsing, social media, streaming video/music.Sometimes allowed (may vary by venue/network):Enterprise meeting platforms like Microsoft Teams, Zoom and Webex for scheduled meetings. PSTN dial-in/dial‑out features may still be restricted unless licensed locally.These restrictions apply on local mobile data and local Wi‑Fi (home, office, hotel, cafe). They also apply whether you’re on a local SIM, eSIM or roaming with your home SIM, because the traffic traverses local networks in Qatar.For broader planning and regional alternatives on multi-country trips, browse Destinations.Roaming vs. local SIM: will WhatsApp calls work?Short answer: no, not reliably. Even if you are roaming on your home SIM, your data traffic still passes through the local network in Qatar, and consumer VoIP calling is typically blocked. The phone number on your SIM doesn’t change that.What does work: - Regular cellular calls: You can place/receive standard mobile calls over the visited network (circuit‑switched or VoLTE). Expect roaming voice rates unless you have a roaming bundle. - SMS: Works as normal with roaming SMS rates.What doesn’t change: - App-to-app calls (WhatsApp, FaceTime, Skype, etc.) are usually blocked on local data and local Wi‑Fi for all users, including roamers.Tip for cost control: If you only need data for email and chat (not calling), consider a data eSIM for Qatar or your wider route, then rely on text messaging and scheduled enterprise meetings. For onward travel outside Qatar, regional packs like Esim Western Europe or Esim North America can simplify your setup between legs. If your itinerary includes the US or key EU countries, keep options handy with Esim United States, Esim France, Esim Italy or Esim Spain.Wi‑Fi calling from your home carrier: often works, not guaranteedWi‑Fi calling (VoWiFi) routes your voice calls and texts through an encrypted tunnel back to your home carrier. Because the traffic is encapsulated, it often bypasses VoIP blocks that target consumer apps. Many travellers report that Wi‑Fi calling works in Qatar, particularly on hotel Wi‑Fi. But there are caveats:It is carrier- and device-dependent. Some carriers restrict Wi‑Fi calling when you’re abroad; others allow it.Billing varies by carrier. Some treat Wi‑Fi calls placed abroad as roaming calls; others bill them like domestic Wi‑Fi calls. Check your plan.Network conditions matter. Captive portals and restrictive firewalls can disrupt the tunnel. Try different Wi‑Fi networks if it fails.How to enable Wi‑Fi callingiPhone: 1) Settings > Phone > Wi‑Fi Calling > turn on Wi‑Fi Calling on This iPhone. 2) In Settings > Mobile Data, enable VoLTE if available. 3) When abroad, use Airplane Mode + Wi‑Fi to force Wi‑Fi calling if your device keeps favouring cellular.Android (device menus vary slightly): 1) Settings > Network & Internet > Mobile network > Wi‑Fi Calling > On. 2) Enable VoLTE. 3) Use Airplane Mode + Wi‑Fi if needed to prioritise Wi‑Fi calling.Pro tips: - Look for “Wi‑Fi” or your carrier name with a Wi‑Fi‑call indicator in the status bar before dialling. - Save key contacts with full international format (+country code). - Test Wi‑Fi calling at home before travel, then again upon arrival (see testing steps below).Lawful ways to communicate in QatarUse app messaging for text, photos, files and voice notes. These work well on both mobile data and Wi‑Fi.Place regular mobile calls and SMS. Useful for time‑critical matters, though roaming charges may apply.Use enterprise meeting tools your organisation supports (Teams, Zoom, Webex). Schedule meetings rather than ad‑hoc app calling; join via meeting links or dial‑ins if available.Hotel and office phones remain reliable for scheduled calls.Share pre‑recorded updates via voice notes instead of live calls.For onward legs of your trip, preload regional eSIMs so you regain app‑calling where it’s permitted. Explore route‑ready options in Destinations.For corporate travellers: - Confirm your UC platforms and dial‑in numbers with IT before departure. If you manage mobility at scale, see Simology’s solutions For Business, and partner resources in our Partner Hub.Workarounds to avoid (and why)Travellers sometimes try the following with mixed results: - VPNs: While a VPN can sometimes connect, it may breach local terms or be unstable for real‑time media. Many networks prioritise or restrict VPN traffic, making calls choppy. We recommend using permitted channels instead. - Third‑party SIP softphones: Typically blocked. - Random “call‑over‑browser” services: Unreliable, often poor quality, and may also be restricted.Stick to permitted methods: SMS, regular voice, enterprise meetings, and Wi‑Fi calling via your home carrier if supported.Practical setup before you landPre‑trip checklist - Enable Wi‑Fi calling and VoLTE on your phone; test on a known Wi‑Fi network at home. - Update iOS/Android and calling/messaging apps to the latest versions. - Save contacts with full international numbers (+country code). - Decide your plan for time‑critical calls: roaming voice bundle, Wi‑Fi calling, hotel phone, or enterprise meeting dial‑ins. - Tell key contacts to message you first; you’ll call back using permitted channels. - Download offline maps and travel docs for easy access without relying on live calls. - If your itinerary continues beyond Qatar, preload regional eSIMs (e.g., Esim Western Europe, Esim North America) or country eSIMs like Esim United States, Esim France, Esim Italy and Esim Spain.On‑arrival test: five minutes to map what worksDo this after you connect to mobile data or hotel Wi‑Fi: 1) Send a text message on your preferred app (e.g., WhatsApp). Expect delivery. 2) Attempt an app voice/video call. Expect it to fail or not connect. 3) Join a scheduled Teams/Zoom meeting using the app. If it fails, try the web client or an audio dial‑in number if provided. 4) Place a short Wi‑Fi call to a trusted contact using your phone dialler (not an app) with Wi‑Fi calling enabled. If it doesn’t show “Wi‑Fi Call”, toggle Airplane Mode and ensure you’re on Wi‑Fi. 5) If you must make a time‑critical call and Wi‑Fi calling isn’t working, place a standard roaming voice call and keep it brief.Costs and avoiding bill shockRoaming voice: Check your operator’s per‑minute rates and roaming add‑ons for Qatar. Calls can be expensive without a bundle.Wi‑Fi calling billing: Policies differ. Some carriers rate Wi‑Fi calls from abroad as roaming; others as domestic. Verify before departure.Data usage: Meetings can burn through data quickly (HD video can exceed 1–2 GB/hour). If you only need audio, disable video to cut usage.App behaviour: Disable “prefer Wi‑Fi for calls” in apps like WhatsApp/FaceTime so they don’t repeatedly attempt blocked call types.Notifications: Keep messaging notifications on; reply with text or a voice note to avoid missed communications.FAQsQ1) Are WhatsApp calls blocked in Qatar in 2025? - Yes, travellers should assume WhatsApp voice and video calling are blocked on local mobile data and Wi‑Fi. Text chats, images and voice notes work normally.Q2) Do the restrictions apply on hotel and public Wi‑Fi? - Generally yes. Most hotel and public Wi‑Fi uses local internet breakout, so the same VoIP restrictions apply. Results can vary by venue, but plan for app calls to be unavailable.Q3) Will a VPN let me use FaceTime or WhatsApp calling? - A VPN may connect but is often unreliable for real‑time calls and may be restricted. Use permitted methods such as regular mobile calls, enterprise meetings, and Wi‑Fi calling via your home carrier if supported.Q4) Does Wi‑Fi calling (from my home carrier) work in Qatar? - Often, yes—many travellers report success. It’s not guaranteed and depends on your carrier, device, and the Wi‑Fi network. Billing policies vary; check with your carrier.Q5) Can I still receive bank codes and SMS verifications? - Yes. Standard SMS works. If you rely on text 2FA, ensure your number remains active for roaming and watch for roaming SMS charges.Q6) What about Apple iMessage and FaceTime? - iMessage (text) works. FaceTime Audio/Video calls are typically blocked on local networks. Use iMessage text or voice notes, or place a regular call/Wi‑Fi call via your phone’s dialler.Next step: Planning multiple stops or need a Qatar‑ready setup? Start with Simology’s live country notes and route‑ready eSIM options in Destinations.

30 Oct 2025

Crystal‑Clear Video Calls Abroad: Zoom/Teams Settings, Data Use & Fixes

Staying productive on the road increasingly means hopping onto Zoom or Microsoft Teams from hotel rooms, trains or cafés. But “zoom abroad” doesn’t have to mean choppy audio and frozen faces. With a few smart set-up steps, realistic bandwidth/latency targets, and the right app settings, you can keep video calls sharp and reliable almost anywhere.This guide gives you a traveller-first playbook: how to choose between Wi‑Fi and LTE/5G, what throughput and latency you actually need, which Zoom/Teams toggles to change, how much data you’ll burn at each resolution, and the quick-fix order when things go wrong. We also cover hotspot QoS pitfalls and battery optimisation exceptions that silently kill call quality. If you’re crossing borders, regional eSIMs like Esim Western Europe or Esim North America can give you lower latency and better prioritisation than crowded hotel networks. Let’s get you set up for crystal‑clear calls, first time.Know your network targets (and how to check them)Aim for these minimums for a solid call:Bandwidth (per person):Audio only: 100–200 kbps up/downSD video (360p): 600–800 kbps up/downHD video (720p): 1.2–1.5 Mbps up/downFull HD (1080p): 3–4 Mbps up/downLatency (round‑trip): under 150 ms ideal; 150–250 ms acceptable; beyond 300 ms feels laggyJitter: under 30 ms (lower is better)Packet loss: under 2% (spikes above 5% cause dropouts)How to test quickly: 1. Run a speed test (Speedtest or Fast). Note both upload and download. 2. Check latency/jitter; many tests show these under “Latency” and “Loaded latency.” 3. In Zoom: Settings > Statistics to see live latency/jitter/packet loss during a call. 4. In Teams: During a call, More (…) > Call health for real-time metrics.Pro tips: - If upload is much lower than download, expect issues sharing video. Prioritise the network with higher upload. - High “loaded latency” (latency under load) is a red flag for congested Wi‑Fi.Wi‑Fi vs LTE/5G: pick the right pipeWi‑Fi can be great, but hotel and conference Wi‑Fi is often congested and shaped. Mobile data via a local eSIM can deliver lower latency and steadier uplink.Use Wi‑Fi when: - You can get 5 GHz Wi‑Fi (or Wi‑Fi 6), strong signal, and consistent 20+ Mbps up/down with low latency/jitter. - You have Ethernet (best case) via a travel router or directly to your laptop.Use LTE/5G when: - Hotel Wi‑Fi is captive-portal heavy or slows at peak times. - Your speed test shows better upload/latency on mobile data. - You need mobility (rides, stations, cafés).eSIM options for better call quality: - For the US, pick Esim United States. - Across Canada, USA and Mexico, use Esim North America. - In Europe, single-country packs like Esim France, Esim Italy, or Esim Spain and regional Esim Western Europe keep latency low across borders. - Browse coverage options by country on Destinations.Hotspot QoS pitfalls (and fixes): - Some carriers de‑prioritise tethered traffic. If your laptop-on-hotspot stutters, try joining the call directly from the phone on the same network; it can be prioritised differently. - Use a 5 GHz hotspot: on iPhone, leave “Maximise Compatibility” OFF to use 5 GHz; on Android, set hotspot band to 5 GHz. - Prefer USB tethering (lower jitter) over Wi‑Fi tethering when possible.Zoom and Teams settings that actually matterZoom: desktop and mobileSet-up before the trip: - Desktop > Settings > Video: - Disable “Enable HD” to cap to 360p/SD when bandwidth is uncertain. - Turn off “Touch up my appearance” and set “Adjust for low light” to Manual/Off unless needed (both increase CPU). - Desktop > Settings > Audio: - Keep “Suppress background noise” on Auto (High uses more CPU and can muffle speech). - Do not enable “Original sound for musicians” unless you need full‑band audio. - Desktop > Settings > Statistics: keep this window handy to watch latency/jitter. - In meeting: - Use the arrow next to the camera icon > “Stop Incoming Video” if you need to save bandwidth. - Share a single app window, not your entire screen; only tick “Optimise for video clip” if actually playing video.On mobile (iOS/Android): - In call, disable your video first when bandwidth dips; then try “Stop Incoming Video.” - Avoid virtual backgrounds on older phones; they raise CPU and can worsen stability. - Use a headset; it allows lower echo cancellation load and clearer audio at lower bitrates.Microsoft Teams: desktop and mobileSet-up before you go: - Desktop > Settings > Devices: - Noise suppression: Auto or Low. Avoid High unless you’re in a very noisy place. - Desktop > Settings > General: - Leave GPU hardware acceleration enabled on modern devices; only disable if you see rendering glitches. - In meeting: - More (…) > Turn off incoming video to reduce bandwidth. - Background effects: choose None or Blur (lightest). Avoid heavy video filters. - Share specific window or PowerPoint Live instead of entire desktop for lower bandwidth and better readability.On mobile: - Settings > Data/Storage (path may vary) > Reduce data usage: enable on cellular. - During a call, switch to audio only if the connection degrades. - Use built‑in noise suppression sparingly; a simple wired headset often outperforms software processing.Pro tips that apply to both: - Keep the laptop or phone plugged in during long calls; power saving modes throttle CPUs and radios. - Close cloud backup, torrents, automatic updates and other background traffic. - If corporate policy allows, avoid VPN for the call. If you must use a VPN, choose the nearest gateway to your current country.Data usage: how much your call will consumeApproximate per-hour usage (per participant; actuals vary with motion and content):Audio only: 30–60 MB/hScreen share only (static slides/documents): 100–200 MB/hSD video (360p): 300–500 MB/hHD video (720p): 0.8–1.8 GB/hFull HD (1080p): 2–3.6 GB/hBackground blur/effects: +10–20% CPU and minor bandwidth overheadHigh-motion video/screen share (e.g., video playback): can double typical ratesWays to cap usage without tanking quality: - Turn off HD in Zoom; keep Teams on default (it adapts). - Disable incoming video when you don’t need to see everyone. - Share a window, not your full desktop; pause screen share when idle. - Avoid moving around on camera; static framing compresses better.If calls still break up: fixes in orderMute your video; if still bad, “Turn off incoming video.”Switch networks (Wi‑Fi to LTE/5G or vice versa). Re-test upload and latency.Move: closer to a window for mobile; closer to the access point for Wi‑Fi.Hotspot tune-up: switch hotspot to 5 GHz; try USB tether; try calling directly from the phone.Restart the app; on desktop, also disable/re‑enable hardware acceleration (can resolve GPU glitches).Kill bandwidth hogs: cloud backup, streaming tabs, OS updates.If on VPN, disconnect if permitted; otherwise choose a nearer VPN region.As a fallback, go audio-only or dial in by phone and stay on screen share from another device.Battery optimisation exceptions (don’t let the OS throttle your call)iPhone/iPad: - Settings > Battery: turn OFF Low Power Mode during calls. - Settings > Wi‑Fi > [i] on your network: ensure Low Data Mode is OFF for the network you’re using. - Personal Hotspot: leave “Maximise Compatibility” OFF for 5 GHz performance. - Keep the device on power; iOS reduces background tasks when battery is low.Android: - Settings > Apps > Zoom/Teams > Battery: set to Unrestricted (or “Don’t optimise”). - Settings > Network & internet > Data Saver: ON for travel, but go to Unrestricted data access and allow Zoom/Teams to bypass it. - Hotspot: set AP band to 5 GHz; prefer USB tether when possible. - Keep the device charging; many Android OEMs throttle CPU/radios in power saver modes.Advanced: codecs, QoS and screen-share clarityCodecs: Zoom and Teams both use scalable video coding (H.264 SVC) to adapt to changing bandwidth; Teams also enables newer codecs like AV1 on some devices for screen sharing. You generally can’t force a codec, but you can help the app by providing stable upload and keeping motion/filters to a minimum.Hardware acceleration: Leave it on for modern GPUs; it reduces CPU load and helps maintain frame rate at lower power.QoS/prioritisation: Mobile networks may prioritise handset traffic over tethered laptops. If your hotspot underperforms, join the meeting directly on the phone. Some enterprise Wi‑Fi marks Zoom/Teams packets for QoS; consumer Wi‑Fi usually does not, so avoid competing traffic on the same network during calls.Screen share sharpness: Share at native app resolution; avoid scaling a 4K desktop if attendees view on 1080p. For slides, use PowerPoint/Keynote share modes where available; text renders clearer at lower bitrates.Planning ahead for multi‑country tripsUse a regional plan to avoid SIM swaps and roaming surprises: Esim Western Europe or Esim North America keep latency predictable across borders.For single-country stays, choose local plans like Esim France, Esim Italy or Esim Spain for the best local peering.Check carrier options and coverage per country on Destinations.Travelling teams can standardise with pooled plans and a simple policy; see For Business. Travel managers and resellers can get resources via the Partner Hub.Quick pre‑call checklistTest your upload speed (>1.5 Mbps for HD, >0.8 Mbps for SD) and latency (<150 ms).Pick network: strong 5 GHz Wi‑Fi or LTE/5G with good signal (near a window).Plug in power; disable Low Power/Data Saver or whitelist Zoom/Teams.Zoom: disable HD; plan to stop incoming video if needed.Teams: set Noise suppression to Auto/Low; be ready to turn off incoming video.Headset connected; background effects off; windowed screen share ready.Close bandwidth-heavy apps and pause updates/backups.FAQQ: What’s the minimum connection for a reliable Zoom/Teams call?A: For audio-only, 200 kbps up/down is fine. For SD video, target 600–800 kbps up/down. For 720p, aim for 1.2–1.5 Mbps up/down. Keep latency under 150 ms and jitter under 30 ms.Q: Is hotel Wi‑Fi always worse than mobile data?A: Not always, but hotel Wi‑Fi is often congested and high-latency. A local eSIM on LTE/5G frequently gives steadier upload and lower jitter. Test both and pick the better performer.Q: How can I cut data use without ruining quality?A: Turn off HD in Zoom, disable incoming video when you don’t need it, avoid background effects, and share a single app window. Expect SD video to use ~300–500 MB/hour; audio-only ~30–60 MB/hour.Q: My laptop on hotspot is jittery, but my phone is fine. Why?A: Some carriers de‑prioritise tethered traffic (hotspot QoS). Join the meeting directly on your phone, try USB tethering, and ensure your hotspot uses 5 GHz.Q: Should I change codecs in Zoom/Teams?A: No manual codec setting is needed. Both apps adapt using scalable video codecs. Focus on stable upload, low latency, and reducing motion/filters.Q: Do virtual backgrounds affect call quality?A: Yes. They increase CPU/GPU load and can add artefacts at low bitrates. Prefer “Blur” or no background on older devices or weak networks.Next step: Check local and regional eSIM options for your itinerary on Destinations and set yourself up for glitch‑free calls abroad.

30 Oct 2025