Tokyo Speed Test: NRT/HND, Shinjuku/Shibuya, and Subway Coverage

30 Oct 2025

This tokyo mobile speed test digs into what you’ll actually get on the ground at Narita (NRT), Haneda (HND), around Shinjuku and Shibuya, and riding the JR Yamanote and Tokyo Metro/Toei subway corridors. We ran repeat measurements across multiple days, hours, and networks, highlighting download/upload speeds, latency for calls, and how connections behave in stations, tunnels, and on the move. If you’re landing and need to work, place VoIP calls, or navigate without hiccups, this is the practical picture—plus an open CSV you can reuse. We also flag eKYC caveats unique to Japan, and quick set-up steps to avoid common roaming pitfalls. For multi-city itineraries, there are notes on how Tokyo compares with other regions we cover across Destinations. Teams and travel managers can also access more granular logs via the Partner Hub and scale with our For Business options.

How we tested

Devices: iPhone 15 Pro (iOS 18), Google Pixel 8 (Android 15).
Profiles: international travel eSIMs connecting to KDDI (au) and SoftBank, plus a domestic NTT Docomo data SIM for baseline.
Tools: Speedtest by Ookla, nPerf, and ICMP/UDP pings to Tokyo-region cloud endpoints; passive cell metrics.
Sample size: 210 spot tests, 3 days, peak and off-peak windows.
Location set: NRT T1/T2/T3 arrivals/departures; HND T3 and T1; Shinjuku Station concourses and platforms; Shibuya Scramble and station areas; JR Yamanote between Shinjuku–Shibuya–Harajuku; Metro Ginza, Hanzomon, Marunouchi; Toei Oedo segments.
Networks: 5G NSA/sub‑6 where available; 4G LTE fallback. No public Wi‑Fi tests included.

Notes: - Results reflect traveller conditions: crowding, handovers, and indoor attenuation. Absolute speeds will vary by device, plan, and cell load. Latency is the most stable indicator of “snappiness” for calls and apps.

Airport results: NRT and HND

Narita (NRT)

Arrivals halls (T1/T2): 5G NSA on KDDI and Docomo consistently strong. Typical downloads 180–320 Mbps, uploads 20–40 Mbps. Median latency to Tokyo endpoints 19–24 ms.
Immigration/baggage zones: throughput dips under load; we saw 70–150 Mbps down, 10–25 Mbps up. Latency remained steady (20–28 ms), which matters more for calls and messaging.
Landside SIM areas and rail concourses: solid mid-band 5G with 150–280 Mbps down; short-lived cell handovers near escalators may briefly stall background uploads.
Outdoor kerbs/taxi stands: 200–350 Mbps down when line-of-sight to gNodeB is clear; gusty wind and crowds don’t affect RF, but vehicles can create transient multipath.

Pro tip: - If your phone keeps flapping between 5G and LTE, lock to LTE for the eSIM during a call. Latency stays in the low 20s ms, and you avoid 5G handover blips.

Haneda (HND)

T3 Arrivals (international): fastest median in the study—220–360 Mbps down, 25–50 Mbps up across KDDI/Docomo/SoftBank, 17–22 ms latency.
Domestic T1 check-in halls: 140–260 Mbps down, 15–35 Mbps up. Peak morning departures add jitter but not a major latency spike.
Monorail/Keikyu connectors: 80–180 Mbps down while in motion; expect a few seconds of RSRP dips in tunnels with quick recovery on platforms.

Set-up checklist on landing: 1. Install your eSIM before take-off; download profile on airport Wi‑Fi only if needed. 2. Ensure data roaming is on, and APN is auto-provisioned by your eSIM provider. 3. Toggle Airplane Mode once to trigger registration; wait for 4G/5G icon. 4. Run a quick test near a window or open area to establish a baseline. 5. For VoIP, run a latency test; you want sub‑40 ms to Tokyo.

Shinjuku and Shibuya: streets, stations, and concourses

Shinjuku

East/West exits, street level: 120–260 Mbps down, 15–35 Mbps up. Latency 20–26 ms. Crowded evenings can throttle uploads more than downloads.
JR concourses and shopping arcades (basement): 40–120 Mbps down typical; uploads 8–20 Mbps. Occasional cell selection to LTE only; calls remained stable.
Platform edges (Chuo Rapid, Yamanote): 60–140 Mbps down; in-train ramp to 50–100 Mbps once doors close.

Shibuya

Scramble crossing and Hachiko exit: 150–400 Mbps down on mid-band 5G; 20–40 Mbps up. Latency 18–24 ms.
Shibuya Station basement corridors: 30–90 Mbps down; 8–18 Mbps up, likely due to heavy contention and deeper placement.
Miyashita Park and Cat Street: 120–240 Mbps down outdoors; uploads 15–30 Mbps.

Call quality and latency: - To Tokyo-region media servers: 15–30 ms (excellent for WhatsApp, FaceTime, Zoom audio). - To Singapore: 60–90 ms (good). - To US West: 120–170 ms (acceptable for voice, mild delay on video). - To US East/Europe: 180–260 ms (voice fine with slight overlap; video requires turn-taking). - We observed jitter 3–8 ms on 5G and 6–15 ms on LTE in busy concourses. Packet loss remained under 0.5% on all tests except brief handovers.

Pro tips: - If your video call stutters as you descend into a station, disable 5G temporarily to keep a stable LTE anchor. - Noise matters more than bandwidth; use headphones with a mic to ensure the other party hears you in Shinjuku rush hour.

Subway and JR corridors: coverage in motion

Tokyo’s rail network is extensively covered with in-station and in-tunnel repeaters. Expect the following patterns:

JR Yamanote (Shinjuku–Harajuku–Shibuya): 80–180 Mbps down in-train; 20–110 Mbps during curves or when shadowed by buildings. Latency holds 25–35 ms; handovers are quick.
Chuo Rapid (Shinjuku area): 70–150 Mbps down; uploads ~12–25 Mbps.
Metro Ginza/Marunouchi/Hanzomon platforms: 60–200 Mbps down, 10–30 Mbps up. In tunnels between stations: 25–80 Mbps down, occasional 2–5 second dips.
Toei Oedo (deeper level): platforms 50–140 Mbps down; tunnels occasionally drop to 10–40 Mbps with 5–10 second shelves under peak load.
Station mezzanines and ticket gates: biggest contention spikes; you may see high throughput but spiky jitter. Start large uploads on the platform, not at the gate.

Checklist: keep data stable in transit - Turn off Low Data Mode/Low Power Mode during maps or calls. - Don’t chase bars—band selection switching costs you stability; allow automatic selection unless a call is critical. - If a roaming profile prefers a weaker network, manually select the stronger local partner (KDDI/Docomo/SoftBank) and re-enable automatic later.

eKYC in Japan: what travellers need to know

Domestic mobile numbers (voice/SMS) from Japanese operators usually require eKYC (ID verification) and, for some plans, a local address. This is strict, even for eSIM.
Data-only international eSIMs used by visitors generally do not require Japanese eKYC. They connect to Japanese networks via roaming agreements.
SMS-based logins: if an app demands a local SMS number, a data-only eSIM won’t help. Use app-based OTP, email login, or a secondary number from your home SIM.
VoIP/SIP: inbound SIP over mobile data may be affected by CGNAT. Most consumer apps (WhatsApp, FaceTime, Teams, Zoom) work fine; enterprise SIP trunks may need TURN/ICE relays.

If you’re coordinating teams, our For Business options include pre-trip provisioning guidance and app whitelists that avoid SMS-only traps.

At-a-glance numbers

Airports (NRT/HND) median: 230 Mbps down / 30 Mbps up / 20–23 ms latency.
Shinjuku/Shibuya streets median: 180 Mbps down / 25 Mbps up / 21–27 ms latency.
Stations/platforms median: 90 Mbps down / 15 Mbps up / 24–32 ms latency.
In-train (JR/Metro/Toei) median: 70 Mbps down / 12 Mbps up / 27–38 ms latency.

These medians are traveller-grade: plenty for HD maps, rideshare, cloud docs, and stable VoIP. Latency, not peak Mbps, dictates call quality—and Tokyo’s is consistently low.

Run your own tokyo mobile speed test (5-minute setup)

Before leaving your hotel, update carrier settings and OS.
Pick one test app (e.g., Speedtest) to keep results comparable.
Test in three spots: outdoors, station platform, and in-carriage.
Log results with time and place. Note 5G/LTE and network name.
For calls, run a 3–5 minute WhatsApp audio test. Observe delay and overlap, not just Mbps.
Repeat at peak (08:00–09:30 or 18:00–20:00) and off-peak to compare.

Dataset and open CSV

We’re making a de-identified dataset available as an open CSV for researchers, planners, and power users. Columns include: timestamp, coarse location (grid), network (Docomo/KDDI/SoftBank), RAT (5G/LTE), download, upload, latency, jitter, packet loss, and motion state (stationary/in-train).

Request or access the CSV via the Partner Hub with a short note on your use case. Teams on For Business get ongoing updates per quarter.
We’ll also reference this study under Japan in Destinations, and cross-compare with other regions.

Who this helps

Business travellers who need predictable call quality and uploads from stations and rides.
Remote teams planning on-the-go video meets between terminals and city centre.
Photographers and creators uploading from platforms or cafés near Shinjuku/Shibuya.
Travellers on multi-leg trips comparing connectivity across regions.

Planning onward travel? See our eSIM round-ups for neighbouring trips: Esim North America, Esim Western Europe, and country picks like Esim United States, Esim France, Esim Italy, and Esim Spain.

Practical tips to stay connected

Prefer mid-band 5G when stationary; switch to LTE if you’re seeing frequent 5G-LTE flaps during movement.
Download offline maps for central Tokyo as a backup.
If your upload is throttled in a station concourse, step to a platform or outside for a 2–3x improvement.
Keep a power bank; 5G scanning drains batteries on dense cells.
Disable VPNs during initial registration; re-enable if needed after your first speed test.

FAQ

Which network was “best” overall? All three majors (NTT Docomo, KDDI au, SoftBank) performed well. KDDI/Docomo had the most consistent low latency in our tests. SoftBank delivered strong peaks outdoors. For travellers on roaming eSIMs, you can’t always choose—but manual selection can help in edge cases.
Is 5G necessary for good performance in Tokyo? Not strictly. LTE delivered 50–150 Mbps with sub‑40 ms latency in most locations—enough for work and VoIP. 5G helps with quick uploads and large downloads, and is more sensitive to handovers in motion.
Will my VoIP calls work in the subway? Yes, with caveats. On platforms and most tunnels you’ll get stable audio. Expect brief 2–10 second dips between some stations (especially deeper Toei segments). Use LTE for long calls while moving and start video only when stationary.
Do I need a Japanese SIM with eKYC? No, not for data-only international eSIMs. Local Japanese numbers typically require eKYC; use app-based verification instead. If your workflow relies on SMS to a local number, plan ahead with your home SIM or an approved service.
Can I tether/hotspot? Yes. We maintained 20–60 Mbps to a laptop on LTE and 80–200 Mbps on 5G in central areas. Some plans rate-limit hotspot traffic; check your eSIM’s terms.
How does Tokyo compare with other regions? Tokyo’s latency is best-in-class, which benefits calls and cloud apps. Peak throughput is on par with major EU cities. See regional guides via Destinations and compare with Esim Western Europe and Esim North America.

Next step: browse Japan and neighbouring regions on Destinations and request the open CSV via the Partner Hub.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Saudi Arabia SIM/eSIM Registration (2025): What Travelers Need to Know

Saudi Arabia requires real-name registration for all mobile lines, including prepaid tourist SIMs and eSIMs. That means you’ll be asked for your ID and your line will be tied to you within the national database run by the regulator (CST). The process is straightforward if you buy at an airport kiosk or an official operator store, but it can trip up travellers who arrive late, who only try smaller convenience shops, or who expect to activate via app without local ID. This guide explains exactly where to register, the IDs you’ll need, how eSIM works for visitors, and what to expect with VoIP and messaging. We also flag common pitfalls (border number confusion, app sign-ins that require Saudi credentials, and tourist SIM limits), plus practical steps to get online quickly during Umrah/Hajj or peak events. For a broader country view and alternatives for multi-country itineraries, see our travel hub at Destinations.Quick takeRegistration is mandatory: your passport and entry “border number” (issued on arrival) are used for tourist SIM/eSIM activation.Buy at the airport or official operator stores for the smoothest experience; staff can retrieve your border number if needed.eSIM is widely available from major networks (stc, Mobily, Zain). App-only activation often requires Saudi ID—stick to in-person purchase as a visitor.Most mainstream VoIP (WhatsApp, FaceTime, Skype) generally works, but expect occasional restrictions and variable quality, especially during peak pilgrim seasons.Limits apply to how many prepaid lines a visitor can register; plan for 1–2 active lines per traveller.Who needs to register, and with what ID?You must register if you:Buy a local prepaid SIM or eSIM (tourist or standard).Activate a physical SIM picked up from a reseller, kiosk, or vending machine.Replace or reissue (SIM swap) a Saudi number.Roaming on your home SIM does not require local registration.Acceptable IDs and numbersTourists/visitors: Passport + Saudi entry “border number” (assigned at immigration). The border number is often on your visa sticker or can be looked up by staff using your passport details.GCC citizens: National ID/GCC ID is commonly accepted.Residents (iqama holders): Resident ID (iqama). App-based activations may require Absher/Nafath verification.Pro tip: If you arrived on an eVisa, your border number is generated at entry. If you don’t have it to hand, ask the store staff to retrieve it against your passport. Don’t waste time chasing it yourself.Where to register and buy a Saudi SIM/eSIMBest places (fastest and most reliable)Airport kiosks: Riyadh (RUH), Jeddah (JED), Dammam (DMM), Madinah (MED) terminals have counters for stc, Mobily, and Zain. Staff handle registration in minutes, including eSIM.Official operator stores: In major malls, high streets, and business districts. Look for stc, Mobily, Zain, Virgin Mobile, or Lebara branded stores.Pop-up booths during peak seasons: Additional counters appear during Umrah/Hajj and large events.Places to avoid (unless you must)Small convenience shops: Many can sell top-ups but not complete biometric/ID registration. You risk rejection or delays.App-only sign-up: Tourist flows are often blocked by an in-app ID check that expects Saudi credentials (residents). Use in-person activation.Pro tip: During peak pilgrim periods, airport queues build fast. If you land late, consider a quick roaming day-pass or a backup travel eSIM just for the first night.eSIM in Saudi Arabia: what visitors need to knowAvailability: stc, Mobily, and Zain all issue eSIMs at staffed points of sale. You’ll scan a QR code after ID verification.Device compatibility: iPhone XR/XS and newer, most current Google Pixel and Samsung Galaxy flagships, and select other models. Confirm before you queue.In-app eSIM: Some operator apps let you “buy and activate” — but they typically require Saudi ID for verification. Tourists should assume in-person activation is needed.Reinstalling: eSIM QR codes are usually one-time use. If you delete your eSIM, you’ll likely need to visit a store for a reissue with your ID.Checklist before you go: - Ensure your phone is unlocked. - Update iOS/Android to the latest version. - Know how to add an eSIM (Settings > Mobile/Cellular > Add eSIM). - Keep stable Wi‑Fi for the QR scan at the store (staff can help). - Bring your passport and have your entry details ready.Step-by-step: buying and registering a Saudi tourist SIM/eSIM1) Choose where to buy- Airport kiosk is fastest; otherwise, an official operator store.2) Pick your operator and plan- Ask for tourist/visitor plans (often 7–30 days, with data-first bundles). Clarify if local minutes or international minutes are included.3) Provide ID- Hand over your passport. Staff will use it and your border number to register. A fingerprint scan may be requested.4) SIM or eSIM issuance- Physical SIM: inserted and activated in-store.- eSIM: you’ll receive a QR to scan. Keep the device handy and unlocked.5) Activation and test- Staff will complete CST registration. Test data and calls before you leave the counter.6) Top-up and manage- Use official apps or USSD codes to check balance and add data. App logins may require a one-time SMS OTP; keep the line active during setup.Pro tip: Ask the agent to label your number and plan details on the receipt (or take a photo of the POS screen). It helps with top-ups and support later.What it costs (typical ranges)Tourist eSIM/SIM plans commonly bundle 5–50+ GB with local minutes for 7–30 days. Larger packages add unlimited social data or international minutes. Prices are competitive with other Gulf markets, with good 4G and expanding 5G coverage in cities and pilgrimage routes.SIM card/eSIM issuance may carry a small fee; tourist packages sometimes include it.Note: We avoid listing exact prices because they change frequently and vary by channel (airport promo vs city store). Airport deals are often the most transparent for visitors.VoIP, messaging, and calling in Saudi ArabiaVoIP apps: WhatsApp, FaceTime, Skype and similar services generally work for messaging and calls, though periodic disruptions or quality variance can occur.Wi‑Fi Calling: Support depends on your home carrier and the Saudi network. It may be blocked or inconsistent for foreign numbers.Business conferencing: Most platforms (Zoom, Teams, Meet) work. Corporate VPNs can improve stability but check your company policy and local rules before use.Local voice calls: Good to have if you need to speak to hotels, drivers, or local services who prefer a Saudi number.Pro tip: If voice call quality dips during crowded events or in dense pilgrim zones, switch to text or try another VoIP app. Late evenings and early mornings are usually less congested.Common pitfalls (and how to avoid them)“No Saudi ID” app wall: As a tourist, skip app-only purchases. Go to a staffed kiosk/store for manual registration with passport + border number.Border number mismatch: If your visa and entry stamp differ, let staff look up your active border number against your passport.eSIM deleted by mistake: Don’t remove your eSIM unless you’re sure you’re done. Reprovisioning usually requires returning to a store with your ID.Line limits: Visitors are typically limited to a small number of active prepaid lines (commonly up to two). Plan device sharing or hotspots accordingly.Peak season crowding: During Umrah/Hajj, buy at the airport as soon as you land to beat queues and ensure stock.Reseller issues: Avoid unbranded stalls selling pre-registered SIMs; they can be deactivated during audits.Multi-country itineraries and transit stopsIf you’re transiting or combining Saudi with other regions, consider a separate travel eSIM to cover your stopovers, then switch to a local Saudi SIM/eSIM on arrival:North America trips: See Esim North America or country-specific options like Esim United States.Western Europe or Schengen layovers: Esim Western Europe is handy; for single-country stops, see Esim France, Esim Italy, or Esim Spain.This approach keeps you connected door-to-door while keeping Saudi registration clean and local once you land.For teams, events, and corporate travelCoordinating dozens of arrivals for conferences, construction projects, or pilgrim support teams? Pre-plan device compatibility, line limits, and pickup locations:Centralise device checks (unlock status, eSIM support) and allocate SIMs by arrival wave.Use airport kiosks for fast throughput, with a backup city store for late arrivals.Keep a roster of numbers and plan end-dates to manage renewals.Explore our enterprise options at For Business. Travel partners and resellers can coordinate fulfilment via the Partner Hub.FAQ: Saudi SIM/eSIM Registration for Tourists1) Can I buy and activate a Saudi eSIM entirely online as a tourist?Usually no. Operator apps commonly require Saudi ID for digital verification. Tourists should use airport kiosks or official stores for passport-based registration and eSIM issuance.2) What if I don’t know my border number?Staff can look it up with your passport details. It’s generated on entry and is used for SIM registration. Don’t worry if it’s not visible on your eVisa printout.3) Are there limits to how many SIMs I can register as a visitor?Yes. The regulator limits the number of prepaid lines per identity. For visitors, assume one or two lines; exact limits can vary. Plan tethering/hotspot use if you carry multiple devices.4) Do WhatsApp and FaceTime calls work in Saudi Arabia?In general, yes. Most mainstream VoIP apps work, but you may experience occasional restrictions or quality issues, especially at peak times or in crowded areas.5) Can I keep my eSIM for a future trip?If your line remains active and you don’t delete the eSIM, you may be able to recharge later. However, tourist plans often expire after 30 days, and inactive lines can be deactivated. If an eSIM is removed, you’ll likely need a new QR at a store with your ID.6) What if my phone is carrier-locked?You’ll need to unlock it before using a Saudi SIM/eSIM. Contact your home carrier in advance; unlocking in-country is rarely possible on short notice.Pro tips to finish strongKeep both SIMs active (dual-SIM/eSIM) so you can receive bank/OTP texts from home while using Saudi data.Label your Saudi line in your phone settings to avoid confusion.Take photos of the receipt, plan details, and any QR code you’re given.For hotel check-ins or ride-hailing, a local number speeds callbacks and delivery.For destination specifics, plan options, and regional coverage that pairs well with your itinerary, start at Destinations.Next step: Compare regional eSIMs for your stopovers, then plan your Saudi activation on arrival via airport kiosks. Begin with Destinations.

30 Oct 2025

Keep WhatsApp & iMessage While Using a Data eSIM Abroad

Travelling with a local data eSIM is the cheapest way to stay online. The worry: losing your WhatsApp or iMessage identity, missing OTPs, or triggering costly SMS activations. The good news is you can keep your home phone number on WhatsApp and iMessage while using a travel eSIM purely for data. The trick is line assignment: leave your home line for calls/SMS, set the eSIM as your data line, and avoid unnecessary reactivation prompts.This guide shows you exactly how to do it on iPhone and Android, with step-by-step settings, what to tap when apps say “SIM changed”, and how to prepare backup codes so you’re never locked out. You’ll also find dual‑SIM examples for common trips and a quick troubleshooting section. If you’re heading to the US, Europe or beyond, pick an eSIM from Destinations and follow this playbook to keep your number, cut roaming costs, and stay reachable.The simple rule: keep your number, switch your dataKeep your home SIM/eSIM active for calls and SMS (don’t remove it unless you’re certain you won’t need OTPs or calls).Add a travel eSIM and assign it as the “Mobile Data”/“Preferred data” line.Turn off data roaming on your home line to prevent surprise charges.WhatsApp and iMessage will continue to use your home number over the travel eSIM’s internet connection.Why this works: - WhatsApp is tied to the number you registered with, not the SIM providing data. As long as the app stays logged in and your device has internet, your WhatsApp identity stays the same. - iMessage and FaceTime can send/receive via your phone number and/or Apple ID email. Once activated on your number, iMessage continues to work over any internet connection.Pre‑trip checklist (10 minutes now, hours saved later)Confirm your phone is unlocked and supports eSIM/dual‑SIM.Install critical updates for iOS/Android, WhatsApp, and Messages before you go.Activate iMessage/FaceTime on your home number while still at home. Do not toggle iMessage off/on while abroad (it can trigger a paid international SMS).WhatsApp:Confirm you’re registered on your home number.Enable two‑step verification and set your 6‑digit PIN with a recovery email.Trigger a fresh chat backup (iCloud on iPhone, Google Drive on Android).Two‑factor authentication:Add an extra trusted number to your Apple ID, and note how to “Get Verification Code” from Settings offline.For Android/Google services, generate and print/save your Google backup codes offline.Add recovery methods for banks and key apps that send OTPs.Decide your eSIM plan: single‑country or regional.US trip: see Esim United States.Western Europe: see Esim Western Europe or country packs like Esim France, Esim Italy, Esim Spain.Multi‑country across US/Canada/Mexico: Esim North America.Save your eSIM QR/activation details offline (PDF/screenshot in a secure note).Label your lines clearly in your phone (Home vs Travel) to avoid slip‑ups.Pro tip: Keep mobile data off on your home line. SMS usually works without data; you’ll still receive OTPs if your home number has roaming enabled for SMS. Check costs with your operator.Set up on iPhone (dual‑SIM/eSIM)1) Install and label your eSIMSettings > Mobile Service (or Cellular) > Add eSIM.Scan your eSIM QR or use the provider app.When asked to label, name them clearly: - Primary or Home = your home number - Travel = your eSIM data plan2) Assign lines for data, calls and SMSSettings > Mobile Service: - Default Voice Line: Primary/Home (so your calls show your home number). - iMessage & FaceTime Line: Choose Primary/Home.Mobile Data: - Set Mobile Data = Travel (eSIM). - Turn off Allow Mobile Data Switching (keeps data strictly on the eSIM).For the Primary/Home line: - Turn off Data Roaming. - Leave the line enabled so SMS and calls can reach you.Pro tip: For contacts who must always use your home number, set their per‑contact “Preferred Line” to Primary in the Contacts app.3) iMessage and FaceTime settings that stickSettings > Messages: - iMessage: ON (already activated on your home number before travel). - Send & Receive: Tick your phone number and Apple ID email. Set “Start New Conversations From” to your phone number if you want continuity, or your Apple ID email if your number can’t activate while abroad.Settings > FaceTime: - Tick your phone number and Apple ID. Ensure your home number is active here too.Avoid toggling iMessage or FaceTime OFF/ON while abroad. It can trigger a fresh activation SMS charged at international rates by your carrier.4) WhatsApp: keep the same numberOpen WhatsApp > Settings > Account > Two‑step verification: ensure it’s ON.Do not use “Change Number” unless you are permanently changing numbers.If WhatsApp shows “Did you change your number?” after it detects a SIM change, tap “No”.If asked to re‑verify, only proceed if you can receive the SMS/voice call to your home number. Otherwise, force‑quit and reopen when you have signal for your home line or Wi‑Fi Calling.Pro tip: Link WhatsApp Web/Companion on your laptop or tablet before you fly so you can keep chatting even if your phone is briefly offline.Set up on Android (dual‑SIM/eSIM)Android menus vary by brand, but the flow is similar.1) Install and label your eSIMSettings > Network & Internet > SIMs (or Connections > SIM Manager) > Add eSIM.Label clearly: SIM 1 = Home, eSIM/SIM 2 = Travel.2) Assign data, calls and SMSPreferred SIM for:Mobile data: Travel.Calls: Home.SMS: Home.Turn off Data Roaming on the Home SIM.Keep the Home SIM enabled so you can receive SMS/OTP.Pro tip: Some Android phones let you choose SIM per contact in the dialler/Contacts. Set important contacts to always use your Home line.3) Messages, RCS and Google account sanity checksGoogle Messages (RCS chat features) may try to verify your number via SMS when re‑enabled. If prompted abroad, choose “Not now” to avoid a charge, or connect to Wi‑Fi with the Home SIM able to send one activation SMS.Generate and save Google backup codes before you go, and add a recovery email/phone.4) WhatsApp: same number, new dataConfirm WhatsApp is registered to your Home number.Keep two‑step verification ON with your 6‑digit PIN.If you see a SIM‑change prompt, choose “No” unless you’re truly changing numbers.Re‑verification requires SMS/voice to your Home number; do this only when you have coverage and are comfortable with any roaming SMS cost.Common prompts and how to respondWhatsApp “Change number?” detected:Choose “No”. You’re only using a different data connection, not changing identity.iMessage wants to reactivate:Don’t toggle iMessage/FaceTime while abroad.If it deactivates unexpectedly, you can temporarily use your Apple ID email for send/receive, or reactivate knowing one international SMS may be charged by your carrier.Google Messages RCS activation:Select “Not now” and activate later on Wi‑Fi, or accept that one SMS may be sent.SIM change notifications:These are informational. As long as you don’t re‑register WhatsApp with a new number, your account stays tied to your Home number.Pro tip: If you absolutely must remove your Home SIM, ensure every critical account has alternative 2FA (backup codes, authenticator app, recovery contacts) and that iMessage is set to send/receive via your Apple ID email.Troubleshooting quick fixesiMessage shows email instead of number:Settings > Messages > Send & Receive: select your phone number. If it won’t tick, your Home line may lack coverage for activation. Use your Apple ID email temporarily and try activation later when the Home line has signal.Not receiving WhatsApp codes:Ensure the Home line is enabled and can receive SMS. Try voice call verification. If you can’t get the code, use WhatsApp Web on a linked device to stay connected until you can re‑verify.Calls/SMS going out on the wrong line:iPhone: Edit contact > Preferred Line, or long‑press the SIM label on the call screen.Android: Set default SIM in the dialler or choose per call/SMS if prompted.Data still draining on Home SIM:iPhone: Settings > Mobile Data > turn off “Allow Mobile Data Switching”.Android: Ensure Preferred Data SIM = Travel and Data Roaming is off on Home.Can’t install eSIM:Confirm your phone is carrier‑unlocked and eSIM‑capable. Reboot and retry. If travelling to the US, check compatibility with Esim United States guidance; for Europe, see Esim Western Europe.Real‑world setupsOne country, maximum simplicity:Example: Weekend in Paris. Install a France data plan, set it as Mobile Data, keep your UK SIM for calls/SMS only. See Esim France.Multi‑city Euro trip:Example: Italy–Spain–France in one week. Use a regional plan so you don’t juggle multiple profiles. See Esim Western Europe or country packs like Esim Italy and Esim Spain.North America loop:Example: US and Canada. Use Esim North America and keep your home line for OTPs and inbound calls. If only the US, see Esim United States.Business travellers:Centralise policy and support so staff don’t toggle iMessage abroad or re‑register WhatsApp. Volume options are available For Business, and partners can access enablement via the Partner Hub.Browse full coverage and plans on Destinations.FAQWill people still see my usual number on WhatsApp?Yes. WhatsApp identity stays tied to the number you registered. Using a travel eSIM only changes your data connection, not your WhatsApp number.Do I need to use “Change Number” in WhatsApp when I travel?No. Only use “Change Number” if you are permanently moving to a new number. For travel, keep your existing registration.Can I remove my home SIM entirely?You can, but you may lose access to SMS/OTP and iMessage number activation. It’s safer to keep the home line inserted and disable its data roaming. If you must remove it, set up backup codes, an authenticator app, and Apple/Google recovery options first.Will iMessage charge me abroad?iMessage itself uses data. However, (re)activating iMessage on a phone number can send one international SMS charged by your carrier. Activate before departure and avoid toggling while abroad.Can I still receive SMS/OTP if data roaming is off on my home SIM?Usually yes; SMS does not require data. Whether receiving SMS while roaming is charged depends on your carrier. Check your plan before you go.WhatsApp asked me to verify again – what now?Proceed only if your home number can receive the SMS/voice code. If not, wait until you have coverage or Wi‑Fi Calling, or use linked devices temporarily. Ensure two‑step verification is enabled to protect against SIM‑swap attacks.Next step: Choose your travel eSIM and stay connected without losing your number. Start with Destinations.

30 Oct 2025