Smart, seamless coverage shouldn’t be a lottery. Our new Multi-Network Smart Switching automatically connects your Simology eSIM to the best available partner network in your location, then re-evaluates in the background as conditions change. The result: fewer dead spots, more consistent speeds, and less time fiddling with settings. This post is your single source of truth for the simology smart switching rollout: what’s live today, what’s next, supported regions/carriers, device tips, and known limitations. If you manage travellers or teams, there’s guidance for you too.
We’re rolling this out region by region to ensure quality and stability. As of publication, Smart Switching is standard across key Western Europe and North America destinations, with phased expansion underway elsewhere. You’ll find a clear changelog below, plus setup steps and practical pro tips gathered from early users. For the technical deep dive (how the selection engine weighs signal, latency and cost), see our note under “Tech explainers”.
What is Multi-Network Smart Switching?
Smart Switching lets a single eSIM session move across multiple local partner networks in a country (and across borders) without you manually changing carriers. Instead of relying on one roaming partner, your device is guided to the best option available based on real-world conditions.
What you get versus a single-network eSIM: - Higher reliability in fringe or congested areas. - Better average speeds by steering to less-loaded networks. - Smoother cross-border transitions on regional passes. - Less manual intervention—no need to lock to one network.
For a technical overview of how our selection engine works, partners and resellers can find deeper notes on the Partner Hub.
Rollout at a glance (changelog)
We’re sharing the rollout transparently so travellers and ops teams can plan confidently.
- October 2025
- General availability in Western Europe and North America regional products.
- Default-on for new eSIM activations in supported countries; existing eSIMs gain it after next profile refresh.
- September 2025
- Expanded beta to France, Italy, Spain and the United States; added live failover on 4G/5G.
- August 2025
- Closed beta in select Western Europe markets; early access for enterprise groups via For Business.
Note: Capability depends on local partner integrations and device support. Check the live country list on Destinations before you fly.
Supported regions and partner coverage
Carrier availability can change; the lists below are indicative of current partners used for Smart Switching. You may see some or all of these networks in a given location. For the latest, refer to Destinations.
Western Europe (general availability)
- France — typical partners include Orange, SFR, Bouygues. See country detail on Esim France.
- Italy — typical partners include TIM, Vodafone, WindTre. See Esim Italy.
- Spain — typical partners include Movistar, Orange, Vodafone. See Esim Spain.
- Germany — typical partners include Telekom (DT), Vodafone, O2.
- Netherlands — KPN, VodafoneZiggo, Odido (formerly T-Mobile NL).
- Belgium — Proximus, Orange, BASE.
- Switzerland — Swisscom, Sunrise, Salt.
- Austria — A1, Magenta, Drei.
- Portugal — MEO, NOS, Vodafone.
- Ireland — eir, Vodafone, Three.
- Regional bundles — Smart Switching across multiple countries on Esim Western Europe.
North America (general availability)
- United States — typical partners include AT&T, T-Mobile, Verizon. See Esim United States.
- Canada — Rogers, Bell, Telus (varies by province).
- Mexico — Telcel, AT&T Mexico, Movistar.
- Regional bundles — multi-country coverage on Esim North America.
UK and nearby
- United Kingdom — EE, Vodafone, O2, Three.
- Channel Islands/Isle of Man — limited Smart Switching; coverage varies by island.
Nordics & Baltics (expanding rollout)
- Sweden, Norway, Denmark, Finland — multi-network support across major operators; 5G availability varies.
- Estonia, Latvia, Lithuania — multi-network support in principal urban areas; expanding to rural zones.
DACH & Benelux (general availability)
Covered above under Western Europe; Smart Switching generally live across these markets.
Central & Eastern Europe (phased)
- Poland, Czechia, Hungary, Romania, Croatia, Slovenia — multi-network live in tier-1 cities; rural expansion ongoing.
APAC (pilot/early access)
- Australia, New Zealand, Singapore, Japan — Smart Switching available on selected plans; broader rollout planned following stability testing.
Middle East & Africa (early access)
- UAE, Qatar, South Africa, Kenya — limited Smart Switching where multiple partner networks are available; more markets coming online in phases.
Device compatibility and setup
Smart Switching is a network-side feature that works best when your device is allowed to choose automatically.
Supported devices - iPhone with iOS 16 or newer (recommended iOS 17+). - Android devices with eSIM support, Android 12 or newer (Pixel 6+, Samsung S21+ and newer, and equivalents). - Dual-SIM devices supported; set Simology as your Data SIM.
How to enable (takes 2–3 minutes) 1) Update the Simology app to the latest version. 2) Install or refresh your eSIM profile as prompted in the app. 3) On your phone: - iPhone: Settings > Mobile Data > your Simology eSIM > Turn on Data, Data Roaming; ensure Network Selection is set to Automatic. - Android (Pixel example): Settings > Network & Internet > SIMs > your Simology eSIM > Enable Mobile Data, Roaming; ensure Automatically select network is on. 4) Leave 5G/LTE set to “Auto” and VoLTE enabled (where available). 5) If you previously manually locked to a network, toggle Airplane Mode off/on to clear the lock.
Quick checklist before you travel - Install your eSIM while you have good Wi‑Fi. - Toggle Data Roaming on. - Set network selection to Automatic. - Ensure APN remains default (do not edit unless instructed by support). - Keep your device updated (carrier settings included).
How Smart Switching decides
Our selection engine blends network-side signals and device feedback:
- Availability and signal quality (RSRP/RSRQ and SINR, where reported).
- Measured throughput and latency from lightweight probes.
- Congestion indicators (time-of-day patterns, historical performance).
- Local policy (e.g., prefer networks with better VoLTE/5G SA coverage).
- Power impact (avoid aggressive flapping; minimum dwell times apply).
It’s designed to be conservative—fewer, smarter switches rather than constant hopping. If you need to hold a network temporarily (e.g., for a live upload in a strong cell), you can manually select it; Smart Switching resumes when you return to Automatic.
For partner-facing logic and scoring weights, see the integration notes on Partner Hub.
Benefits versus a single-network approach
- Reliability: Better building penetration in one area? You’re steered there. A festival saturates a cell? We move you off it.
- Speed consistency: The “best” network changes by street and time; Smart Switching adapts without you intervening.
- Cross-border ease: On regional passes, your device hands over cleanly when you cross into the next country.
- Fewer support headaches: No more “try another network” back-and-forth—your eSIM tests options automatically.
- Traveller-first: Works quietly in the background; you focus on your trip.
Pro tips from early travellers
- Use Airplane Mode as a soft reset: if speeds dip, toggle it for 10 seconds to force a quick re-evaluation.
- Keep 5G on Auto: forcing 5G-only can backfire in patchy areas; Auto lets us pick LTE when it’s faster.
- Don’t edit APN: custom APNs can break switching logic; stick with the default profile.
- Hotspotting: tethering works, but heavy hotspot sessions can delay switching while we protect session stability.
- VPNs: Smart Switching works fine with VPNs; if you see unusual latency, test briefly without the VPN to isolate issues.
- Border crossings: you may see “No Service” for 10–30 seconds while the device updates network credentials—this is normal.
For teams and partners
- Business rollouts: Admins can enable Smart Switching at account or group level, apply country policies, and review network experience metrics in dashboards. Learn more on For Business.
- Resellers/partners: API flags and webhooks are available for status, preferred network lists, and policy overrides. Documentation lives on the Partner Hub.
Known limitations and workarounds
- Data-first: Simology eSIMs are data-only. For voice/SMS and emergency calling, keep a native line active on your device.
- Minimum dwell times: To avoid flapping, we wait a short period before switching again unless the current connection is unusable.
- Country variability: Some countries restrict multi-network roaming; Smart Switching may behave like single-network there.
- Older devices: Certain chipsets report incomplete metrics; switching still works but may be less dynamic.
- 2G/3G sunsets: In markets where legacy networks are retired, voice fallback depends on VoLTE support on your primary line.
- Enterprise firewalls: If using strict VPNs or private DNS, allow our lightweight probing to ensure accurate performance reads.
simology smart switching rollout: where to start
If you’re travelling in Western Europe or North America, Smart Switching is already included on current regional plans like Esim Western Europe and Esim North America, as well as popular single-country packs such as Esim France, Esim Italy, Esim Spain, and Esim United States. Outside these regions, check your specific country page on Destinations for live status.
FAQ
Q: Does Smart Switching cost extra? A: No separate app fee. It’s included on most current regional and supported single-country eSIMs. Check your plan page on Destinations to confirm availability for your chosen country.
Q: Can I force a specific network? A: Yes. You can manually select a network in device settings. We recommend returning to Automatic afterwards so Smart Switching can optimise as conditions change.
Q: Will this drain my battery? A: No significant impact. We rely on network-side data and lightweight device probes, with minimum dwell times to avoid constant reselection.
Q: Is 5G supported? A: Yes, where partner networks provide 5G. Smart Switching may choose LTE if it’s faster or more stable in your location.
Q: How do I see which network I’m on? A: Your status bar shows the current network name. The Simology app also displays the active network and recent switches in the connection details.
Q: Is it available on business accounts? A: Yes. Business admins can enable it per group or policy and review network experience analytics. See For Business for rollout options.
Need help?
- Check your destination’s live status and supported carriers via Destinations.
- In the app, run “Connection Check” and follow any suggested fixes.
- If issues persist, share your location, device model, and a short description of what you see (e.g., “drops to 3G indoors in Lyon”) with support—we’ll review the network log and adjust policy if needed.
Next step
Planning a trip? See where Smart Switching is live and pick the right eSIM on Destinations.