Staying connected in the UAE is straightforward if you plan for two things: strict VoIP rules and fast, urban 5G. This guide explains exactly how to set up your eSIM at Dubai (DXB) or Abu Dhabi (AUH), what to expect from the networks (Etisalat by e& and du), and the practical reality of calling apps in 2025. Whether you need maps and messaging for a stopover or reliable data for a week of meetings, you’ll find clear steps, pro tips, and fixes that work at the airport and on the go. If you’re combining the UAE with a wider trip, we also link to regional eSIMs for Europe and North America. When you’re ready to buy, head to Simology’s UAE listing via our Destinations page.
Quick take: eSIM in the UAE (2025)
- Coverage: Excellent 4G LTE in cities; widespread 5G in Dubai and Abu Dhabi.
- Networks: Etisalat (e&) and du are the main operators; Virgin Mobile runs on du.
- Speeds: 4G typically 30–150 Mbps; 5G is faster in central areas.
- VoIP: WhatsApp, FaceTime and similar calls are restricted; use approved apps like BOTIM.
- Setup: Install the eSIM before you land; finish activation on airport Wi‑Fi.
- Hotspot: Generally allowed on travel eSIMs; check plan details.
- Best for: Urban travellers, stopovers, and business trips.
Pro tip: If your itinerary includes Europe or North America, consider adding a regional plan such as Esim Western Europe or Esim North America alongside your UAE eSIM.
The UAE mobile landscape: coverage, networks and 5G
Operators and coverage
- Etisalat by e& (often shown as “etisalat by e&” or just “e&” on your phone) and du are the two nationwide networks.
- Coverage is excellent across Dubai, Abu Dhabi, and other cities. Desert highways and remote areas can drop to 3G/4G, so cache offline maps if you’re driving.
- Virgin Mobile is an app-based service that uses the du network.
5G in practice
- 5G is widely available in central Dubai (Downtown, DIFC, Dubai Marina, JBR, City Walk, Expo area) and central Abu Dhabi (Corniche, Al Maryah Island, Saadiyat, Yas).
- Airports (DXB and AUH), major malls, and business districts typically have strong 5G. Speeds vary by congestion and device; expect peak performance outdoors and near cell sites.
- Traveller eSIMs may connect on 4G only, even where 5G exists, depending on the plan. Check your plan description on our Destinations page.
Pro tip: If 5G feels inconsistent, manually lock your device to 4G/LTE for a steadier experience when uploading photos or hotspotting.
VoIP restrictions: what works, what doesn’t
The UAE restricts unlicensed VoIP services. Practically, this means:
- Commonly blocked on mobile networks: WhatsApp voice/video calls, FaceTime audio/video, Telegram calls, Facebook/Instagram calls, Viber calls, ordinary Skype-to-Skype.
- Generally usable: BOTIM (Etisalat-approved), Voico, Zoom, Microsoft Teams, Google Meet, Webex. Plain messaging (WhatsApp, iMessage, Telegram text) works normally.
Notes: - Hotels and cafés sometimes run network policies similar to mobile networks, so blocked services usually remain blocked on Wi‑Fi. - FaceTime audio/video may appear to connect but will not pass media on most networks. - Corporate VPNs may allow some calling apps to connect, but performance can be poor and reliability varies. Use responsibly and in line with your employer’s policy.
Workarounds that actually help: - Agree on an approved app: Install BOTIM or Voico before you fly, and share your ID with contacts. - For business: Schedule calls on Teams/Zoom/Meet and share links in advance. - Stick to text: WhatsApp/iMessage/Telegram text are reliable for coordination. - Use in-app call alternatives: Some ride-hailing and delivery apps offer in-app VoIP that complies locally.
Which eSIM should you choose?
You have three common options:
1) Travel eSIM (data-only) - Best for: Tourists and short business trips. - Pros: Instant delivery by email/QR, keep your physical SIM active, flexible data sizes, hotspot-friendly. - Cons: No local UAE phone number; calls via VoIP are restricted (see above).
2) UAE operator tourist eSIM/SIM (Etisalat or du) - Best for: Those who need a local number for calls/SMS and bundles that include BOTIM minutes. - Pros: Local number, sometimes include approved VoIP minutes and local call allowances. - Cons: In-person registration and passport scan; plans may be pricier for short stays.
3) Regional eSIM if you’re continuing your trip - If you’re connecting the UAE with the US or Europe, add a regional plan so you avoid airport queues at your next stop: - Esim United States - Esim France - Esim Italy - Esim Spain - Esim Western Europe - Esim North America
Find our UAE eSIM options via Destinations. Teams organising travel for staff should see Simology For Business for centralised purchasing and support. Travel agents and resellers can partner via our Partner Hub.
Device compatibility checklist
Before buying an esim uae plan, check:
- iPhone: XS/XR or newer support eSIM. Dual eSIM is supported on iPhone 13 and newer. Avoid Mainland China–market iPhones without eSIM (Hong Kong models vary).
- Samsung: Most Galaxy S20 and newer, Fold/Flip lines support eSIM. Some regional variants lack eSIM—check model settings.
- Google Pixel: Pixel 3 and newer support eSIM (except some early U.S. carrier models).
- iPads: Many cellular iPads support eSIM for data.
- Locked phones: If your device is network-locked, it may not accept a third-party eSIM. Verify with your home carrier.
Tip: Open Settings > Mobile/Cellular and confirm you see “Add eSIM” or “Add mobile plan” before purchase.
Step-by-step: install and activate your UAE eSIM
Do this before you board or while you taxi to the gate:
1) Purchase: Choose your UAE eSIM from Destinations and note the plan’s activation rules (some start on first connection, others on QR scan). 2) Install the eSIM: - iPhone: Settings > Mobile Data > Add eSIM > Use QR Code (or “Convert to eSIM” if applicable). - Android (Pixel/Samsung): Settings > Network & Internet/Mobile Network > SIMs/eSIM > Add carrier > Scan QR. 3) Label lines: Set your primary line (home SIM) to “Calls/SMS” and the new eSIM as “Data only.” 4) Data roaming: Enable data roaming for the eSIM line. 5) APN: If your plan specifies an APN, enter it exactly. If not, leave default/automatic. 6) Auto-select network: Leave network selection on automatic for the first connection. 7) Airplane mode toggle: After install, toggle airplane mode on/off to refresh.
Finish activation on arrival:
8) Connect to airport Wi‑Fi, then disable Wi‑Fi for a moment to let mobile data handshake. If data does not start within 2–3 minutes, see “Troubleshooting” below.
Airport setup: DXB and AUH
At Dubai (DXB) and Abu Dhabi (AUH), you’ll pass reliable public Wi‑Fi almost immediately after disembarkation. Use it to finalise your eSIM:
- After landing:
- Turn on your phone and ensure the eSIM line is active with data roaming.
- Join airport Wi‑Fi if you need to download eSIM instructions or confirm APN.
- Once your eSIM registers on Etisalat or du, you should see 4G/5G in the status bar.
- If you prefer a local operator tourist SIM:
- Etisalat and du kiosks are in arrivals. Bring your passport. Tourist bundles often include data plus local minutes and approved VoIP (e.g., BOTIM) allowances.
Pro tip: If you’re in a rush from gate to taxi, let the eSIM settle while you’re on Wi‑Fi; mobile data usually comes up by the time you reach immigration.
Hotspot and tethering
Most travel eSIMs that work in the UAE allow personal hotspot. It’s ideal for laptops and tablets during layovers or meetings. If hotspot doesn’t work:
- Confirm hotspot is enabled for the eSIM line, not the home SIM.
- Some “unlimited” plans throttle hotspot first—check your plan’s fine print on our Destinations listing.
- Try 4G/LTE only mode for stability when tethering.
Data budgeting and speeds
Plan your allowance:
- Light user (maps, messaging, ride-hailing): 1–2 GB for a weekend.
- Typical city trip (social, navigation, Uber/Careem, browsing): 3–5 GB per week.
- Content-heavy (short videos, cloud files, hotspots): 8–15 GB per week.
Expected performance:
- 4G LTE: 30–150 Mbps; low latency in city centres.
- 5G: Much faster where available; best outdoors or near windows.
- High-rises and underground car parks may attenuate signal—download offline maps for safety.
Troubleshooting: quick fixes that work
If you see “No Service” or data won’t start:
1) Restart the phone. 2) Ensure the eSIM line is set as the active “Mobile Data” line and data roaming is ON for that line. 3) Toggle airplane mode for 10 seconds. 4) Manually select a network: Settings > Network > Network operators > Choose “etisalat by e&” or “du.” Test both. 5) APN check: Enter the exact APN from your eSIM instructions. If none provided, leave automatic. 6) Disable VPN/Private Relay: VPNs can block first registration or slow handshakes. 7) iMessage/FaceTime activation: These use SMS on your primary line; keep your home SIM active for activation prompts. 8) Still stuck? Reinstall the eSIM using the original QR or contact support from the purchase email on Destinations.
Pro tip: If calls on WhatsApp/FaceTime don’t work, that’s expected due to UAE restrictions—switch to BOTIM or schedule a Zoom/Teams.
Business travel essentials
- Reliability: Prefer plans that connect to Etisalat (e&) in central Dubai/Abu Dhabi for the broadest coverage.
- Calls: For external stakeholders, share a Teams/Zoom link in calendar invites to bypass VoIP restrictions.
- Multi-country: If you’re hopping to Europe or the US, pre-load Esim Western Europe and Esim United States so you’re online on touchdown.
- Centralised purchasing: Manage staff connectivity and receipts via Simology For Business. Agencies and partners can onboard via the Partner Hub.
FAQ: UAE eSIM and mobile internet
1) Will WhatsApp calling work in the UAE? - WhatsApp voice and video calls are typically blocked on both mobile data and most public Wi‑Fi. Use BOTIM, Voico, or schedule calls on Teams/Zoom/Meet instead. Regular WhatsApp messaging works fine.
2) Do I get a local UAE phone number with a travel eSIM? - Most travel eSIMs are data-only and don’t include a local number. If you need local voice/SMS, consider a UAE tourist SIM/eSIM from Etisalat or du at the airport.
3) Will I get 5G with a travel eSIM? - Some plans connect on 5G, but many are 4G-only. In real-world use, good 4G in Dubai/Abu Dhabi is more than sufficient for navigation, social, and hotspotting. Check your plan details on Destinations.
4) Can I keep my home number active for SMS? - Yes. Keep your physical SIM (home line) set for Calls/SMS and the UAE eSIM for Data. This lets you receive bank OTPs and iMessage activations while using UAE data.
5) Are VPNs allowed? - We don’t provide legal advice. Technically, many corporate VPNs function. Use any VPN in accordance with local laws and your employer’s policy. Note that VPNs can slow or disrupt first-time eSIM activation—disable during setup if needed.
6) How do I fix “Installed but no data” after landing? - Turn on data roaming for the eSIM, toggle airplane mode, try manual network selection (Etisalat/du), check APN, disable VPN/Private Relay, then restart. If issues persist, contact support from your order confirmation.
Next step
Ready to get connected? Choose your UAE plan on Simology’s Destinations page and install your eSIM before you fly.