Lost or Stolen Phone Abroad: Step‑by‑Step Playbook (iOS & Android)

30 Oct 2025

When your phone disappears on the road, minutes matter. Your device holds maps, payments, messages, photos, boarding passes and the keys to your accounts. This practical playbook prioritises fast actions that stop thieves from accessing your data, block mobile service misuse, and put you on the front foot for recovery or insurance. Whether you’re on iPhone or Android, start by remotely locking the device, then secure your number and accounts, document everything, and get reconnected quickly with a replacement handset and eSIM. You’ll also find pro tips to make your next trip far safer, from enabling Find My/Find Device and backup, to setting SIM PINs and storing your IMEI. If you’re replacing your device on the move, we’ve included options to get instant connectivity via regional eSIMs (e.g., Esim Western Europe or Esim North America). Keep calm, follow the steps, and you’ll minimise disruption and risk.

Step 1: Lock down the phone in the first 10 minutes

Prioritise account and data safety over recovery. Only attempt in‑person retrieval if it’s unquestionably safe. Do not confront suspected thieves.

iPhone: Use Find My

Use any browser (iCloud.com/find) or another Apple device.

Sign in to iCloud with your Apple ID.
Select the missing iPhone. If it’s online, you’ll see its location.
Mark as Lost: - Locks the device with a passcode. - Disables Apple Pay. - Lets you display a message and a callback number (use a trusted number that’s not your own lost phone).
If sensitive data is at risk or the phone is unlikely to be recovered, Erase iPhone remotely. - Note: After erasing, you can’t track the phone’s live location, but Activation Lock prevents re‑use without your Apple ID.
Turn on Notify When Found to get a location alert if it comes online.
Remove the device from your Apple ID only after you’ve fully given up recovery and finished any insurance process.

Pro tips: - If you set up Stolen Device Protection (iOS 17.3+), certain changes now require Face ID/Touch ID and a security delay away from familiar locations. - You can see device details (serial/IMEI) in your Apple ID account under Devices—useful for insurance.

Android: Use Find My Device

On a browser, go to google.com/android/find and sign in to the Google account on your phone.

Select the device. If online, you’ll see its location or last seen.
Secure Device: - Locks the phone and signs you out of Google on the device. - Lets you display a message and callback number.
If recovery is unlikely, Erase Device remotely. - Note: After erasing, you can’t track it further. Factory reset protection may still deter reuse depending on brand.
If supported and enabled, the Find My Device network can help locate some devices even when offline.

Pro tips: - Remove contactless cards from Google Wallet at pay.google.com > Payment methods. - Keep screenshots of the Find My Device actions; they help with insurance.

Step 2: Protect your mobile service (SIM/eSIM)

Your phone number is the gateway to SMS codes and calls. Lock it down next.

Contact your mobile operator or eSIM provider immediately to suspend the line. - Ask for a temporary suspension to block calls/data and prevent SIM‑swap attacks. - For physical SIMs, suspension stops misuse if the card is removed. - For eSIMs, suspension blocks the profile on the stolen device.
Request a replacement SIM/eSIM for your new or spare device. - Some providers let you re‑download the eSIM profile to a new phone via their app/portal.
If you use a travel eSIM, keep your order ID and QR code handy. Many plans can be reissued to a replacement handset on the road.

Reconnecting options with Simology: - Travelling in the region? Get back online fast with Esim Western Europe, Esim France, Esim Italy or Esim Spain. - In the US or Canada/Mexico? See Esim United States and Esim North America. - Unsure which plan fits? Browse coverage on Destinations.

What support might ask for: - Your phone number and plan details. - Order number/ICCID (for eSIM). - IMEI of the lost device and the IMEI of your replacement device.

Step 3: Secure your accounts and money

Stop unauthorised access while you organise a replacement.

Change your Apple ID/Google account password first, then email, banking, social, and travel accounts.
Review and revoke active sessions:
Apple ID: Settings > Your Name > Password & Security > Manage devices.
Google: myaccount.google.com > Security > Your devices and Recent security activity.
Rotate two‑factor authentication:
Move 2FA from SMS to an authenticator app or passkeys where available.
Update recovery email/phone numbers if your number is impacted.
Disable contactless cards:
Apple: Mark as Lost disables Apple Pay, but also remove cards via your Apple ID if you’re concerned.
Google: Remove cards at pay.google.com and your bank’s app.
Messaging apps:
WhatsApp: Register your number on a new device to log out the old one; if you can’t, email support@whatsapp.com with “Lost/Stolen: Please deactivate my account.”
Signal/Telegram: Install on your new device to invalidate the old session and review linked devices.
Banking/fintech:
Freeze cards in your banking app and re‑issue new cards if needed.
Review recent transactions and set up alerts.

Pro tips: - Prioritise email first; it’s the reset path for most services. - Use strong, unique passwords and a password manager. Change the master password if it was stored on the lost device without strong device encryption/passcode.

Step 4: Document and report for insurance

Insurers need evidence and timelines. Start your paper trail early.

File a local police report as soon as is safe to do so (ideally within 24 hours). Bring:
Device make/model, colour, distinguishing marks.
IMEI/serial number.
Date/time and place of loss/theft, and any case numbers.
Gather documents:
Proof of purchase (receipt/invoice).
Photos of the device and accessories (if you have them).
Screenshots or emails showing Find My/Find Device actions and status.
Travel proof (boarding pass/hotel booking) if your policy requires it.
Notify your travel insurer and follow their claim form. Ask exactly what they require and any deadlines.
If a police report isn’t possible (e.g., remote location), document why and record any alternative official report you can obtain (e.g., hotel/transport incident logs).

Finding your IMEI without the phone: - Check the original box or receipt. - Apple: appleid.apple.com > Sign in > Devices. - Google/Android: Some manufacturers show device info in your Google account; your mobile operator may have it on file.

Pro tips: - Keep copies in cloud storage you can access from any device. - Don’t erase the device until you’ve captured any last‑known location you might need for the report—balance this with security risk.

Step 5: Replace your phone and get back online

You don’t need to wait until you’re home.

Borrow or buy a local handset:
Ensure it’s unlocked and eSIM‑capable if you plan to use an eSIM.
Mid‑range Android devices are widely available and affordable in most cities.
Restore your data:
iPhone: Restore from iCloud or a recent Finder/iTunes backup.
Android: Restore from Google One/Drive backup during setup.
Reconnect with eSIM:
Re‑download your plan from your provider app or QR code.
Or choose a new plan matched to where you are or heading next via Destinations, including Esim Western Europe, Esim United States, Esim France, Esim Italy, Esim Spain or Esim North America.
Verify your restored device:
Re‑enable Face ID/Touch ID and a strong passcode.
Re‑set up 2FA/authenticator apps and confirm recovery methods.
Re‑add payment cards to Apple Pay/Google Wallet and test a low‑value transaction.

For team travellers: - Centralise line suspensions and device replacements via your IT/admin. If you manage staff on the road, explore For Business for easier eSIM provisioning and controls, and our Partner Hub if you’re a travel partner supporting customers.

Step 6: Prevent it next time – a 10‑minute pre‑travel checklist

Do this before every trip.

Enable device location and recovery:
iPhone: Settings > Your Name > Find My > Find My iPhone (On). Turn on Send Last Location.
Android: Settings > Security & privacy > Find My Device (On).
Turn on automatic cloud backups for photos, messages and app data.
Use a strong passcode and biometrics. Disable lock‑screen previews and Control Centre/Quick Settings access from the lock screen.
Enable Stolen Device Protection (iOS 17.3+) and review your Google account’s security checks.
Set a SIM PIN to prevent SIM profile use if removed from the phone.
Record IMEI and serial number; store in secure cloud notes you can access without the phone.
Store eSIM QR codes/order details securely for quick re‑download.
Move critical 2FA away from SMS to an authenticator app or passkeys, and add recovery contacts.
Keep travel insurance policy numbers and claim contacts handy.
Consider a slim cross‑body or zipped pocket; use “do not disturb” pockets in crowds.

Pro tips: - Add a lock‑screen message with an email address and a reward note. Genuine finders do exist. - Keep a small “backup kit”: old unlocked handset, printed QR codes, spare power bank.

FAQ

1) I didn’t enable Find My/Find Device. Is there anything I can do? - Yes: immediately change your Apple ID/Google password, suspend your line with your operator/eSIM provider, and secure your accounts. File a police report and proceed with insurance. You won’t be able to live‑track the device, but account lockdowns still protect you.

2) Can thieves use my eSIM or make calls? - If your line is active, they can use data and receive SMS codes. Suspend the line right away. A SIM PIN helps, but suspension is the sure fix. For eSIMs, suspension blocks the profile on that device.

3) Should I erase my phone remotely? - If recovery seems unlikely or sensitive data is at risk, yes. Be aware you cannot track it afterwards. iPhone’s Activation Lock and Android’s factory reset protection still deter reuse without your account credentials.

4) How do I find my IMEI after the phone is gone? - Check the device box/receipt, your Apple ID Devices list, your Google account/device portal (where supported), or ask your mobile operator. Save it in your travel notes next time.

5) Do I need a police report for insurance? - Most travel insurers require a timely report for theft claims. Obtain one as soon as practical and keep copies of all supporting evidence (Find My screenshots, receipts, boarding passes). Ask your insurer exactly what they need.

6) Is it safe to go to the map location and retrieve my phone? - Prioritise personal safety. Avoid confronting suspects. If the phone appears to be moving or in a private property, share details with local authorities and your insurer rather than intervening yourself.

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Next step: Get reconnected fast with the right travel plan for where you are. Explore Destinations.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

Canada eSIM & Mobile Internet Guide (2025): Coverage, Roaming, Speeds

Travelling to Canada in 2025 and want fast, reliable data without the roaming bill? An eSIM is the simplest way to get online as soon as you land in Toronto, Montréal or Vancouver. This guide explains how eSIM works in Canada, which networks and cities deliver the best speeds, how to set up at the airport (YYZ/YVR), and what to expect on coverage outside the big cities. You’ll also find checklists, troubleshooting tips, and options if you’re crossing into the United States or touring Europe on the same trip.Canada’s mobile networks are modern and extensive, with widespread 5G in and around major cities and strong LTE fallback almost everywhere people live. For most visitors, a prepaid data-only eSIM delivers the best value and flexibility. Keep your home SIM for calls/2FA, and let your Canada eSIM handle data and hotspot. Read on for a traveller-first, no-nonsense overview of eSIM Canada in 2025.Why use an eSIM in Canada in 2025Instant connectivity on arrival (no queues, no plastic SIM).Better value than most home roaming packages.Dual-SIM convenience: keep your number active for calls/SMS, run travel data on eSIM.Hotspot/tethering support for laptops and tablets.Easy top-ups and plan changes during your trip.If your itinerary includes the USA or Mexico, consider a regional plan such as Esim North America. For multi-country planning elsewhere, browse Destinations.Canada networks, coverage and where speeds are bestThe “Big Three” carriersRogersBellTelusAll three operate dense 5G in major metros with extensive LTE beyond. Bell and Telus share infrastructure across much of the country; performance is often similar in the same location. Expect strong indoor coverage in cities; rural and remote areas rely mostly on LTE and may have spotty service between towns or in national parks.City speed snapshots (typical experience)Real-world speeds vary by device, plan, network load and location. As a rule of thumb in 2025:Toronto (YYZ area): 5G typically 150–400 Mbps down / 15–50 Mbps up; peaks >1 Gbps possible outdoors on mid‑band. Latency ~20–35 ms.Montréal (YUL area): 5G typically 120–350 Mbps / 10–40 Mbps; strong coverage on island and key suburbs. Latency ~20–40 ms.Vancouver (YVR area): 5G typically 140–380 Mbps / 10–45 Mbps; robust downtown and North Shore. Latency ~20–35 ms.Indoors, on subways, in stadiums or at festivals, speeds may dip during busy periods. LTE fallback remains very usable (often 30–100 Mbps down in cities).Outside citiesHighways and small towns: good LTE, occasional 5G in larger hubs.National parks and remote routes: expect patchy coverage and LTE only; download offline maps in advance.What plan type do you need?Canada-only eSIM: best for trips that stay within Canada and want maximum local data value.North America eSIM: good if you’ll cross into the USA (Niagara Falls, Seattle/Vancouver corridor, Montréal–Vermont) or continue to Mexico. See Esim North America.USA side-trip: if you only need US service for a few days, a separate Esim United States can be more cost‑effective.Continuing to Europe after Canada? Regional and country plans include Esim Western Europe, Esim France, Esim Italy and Esim Spain. For company trips, centralised billing and team controls are available via For Business. Agencies and resellers can explore the Partner Hub.Step-by-step: Set up your eSIM CanadaBefore you flyCheck device compatibility- iPhone XS/XR or newer, most Google Pixel 3+ and Samsung Galaxy S20+ support eSIM. Dual eSIM is standard on current flagships.- Ensure your phone is unlocked.Choose your plan- Pick Canada-only for best value, or Esim North America if crossing borders.Install the eSIM profile- Follow the QR code or in‑app instructions. Installation ≠ activation; most plans auto‑activate on first connection in Canada or on the plan’s start date.Label and set defaults- Name the line “Canada eSIM”. Set it as “Mobile Data”. Keep your physical SIM as “Primary” for calls/SMS if needed.Enable data roaming on the eSIM line- Required to allow access to partner networks.Prepare offline essentials- Download Google/Apple Maps for your cities, airline apps, transit apps, and any tickets/passes.Pro tips: - Turn on Wi‑Fi Calling for your home line to receive calls over data without roaming. - Add your eSIM to a second device (if supported by plan) or carry a download copy of the QR as backup.On arrival at Toronto Pearson (YYZ) or Vancouver (YVR)Disable Airplane Mode but keep Mobile Data off momentarily.Connect to free airport Wi‑Fi (follow airport prompts).Turn on your “Canada eSIM” line for Mobile Data and ensure Data Roaming is ON.Set Network Selection to Automatic; 5G ON (if supported).Toggle Mobile Data ON and wait ~30–60 seconds for registration.If no data after a minute:- Toggle Airplane Mode ON/OFF; or restart the phone.- Confirm the APN auto-filled (usually automatic).Run a quick speed test and map load to confirm all is working.Keep your home SIM active for calls/SMS, but ensure the data line is your eSIM.Real-world performance and expectationsIn Toronto, Montréal and Vancouver you can expect fast 5G for streaming, video calls and hotspotting. UHD streaming is fine but consider data use (7–12 GB per hour).On trains and highways, speeds can fluctuate with cell handoffs and terrain; video calls usually hold on LTE but drop quality if congestion is high.Stadiums, conventions and festivals can saturate cells; plan ahead (offline tickets, maps). Early mornings and late evenings are less congested.Latency for common tasks: - Web and messaging: responsive at 20–50 ms. - Video calls: stable at 30–80 ms (prefer 720p/1080p to conserve data). - Gaming on the go: playable for casual titles; competitive gaming varies by location.Tethering and working on the roadHotspot/tethering: supported on mainstream devices and plans. Ideal for laptops and tablets.Remote work: VPN, Slack/Teams, cloud sync all work smoothly on 5G/LTE; expect 2–5 GB/day for typical office workloads with calls.Battery: 5G and hotspot drain faster. Carry a power bank if you’re navigating all day.Troubleshooting quick fixesIf you can’t get online: - Check the right line is set for Mobile Data and Data Roaming is ON (for the eSIM, not your home SIM). - Toggle Airplane Mode or reboot the device. - Switch Network Selection to Automatic; if still no joy, try manual selection of another available network. - Ensure 5G is enabled; if unstable, force LTE/4G temporarily. - Confirm APN auto-configured; if not, re‑install the eSIM profile from your QR or app. - Reset Network Settings as a last resort (this removes saved Wi‑Fi/Bluetooth). - Verify you haven’t hit a plan data cap or device data limit.Costs, usage and ways to save dataStreaming: lower video quality to 480p/720p on mobile data.Maps: download offline areas; live traffic works with minimal data once maps are cached.Social apps: disable auto‑play for videos and stories.Cloud: pause photo auto‑upload on mobile data; allow on Wi‑Fi only.Hotspot: set OS updates and large downloads to Wi‑Fi only.Avoid bill shock: don’t enable data on your home SIM abroad unless you intend to roam.Alternatives: physical SIM or airport countersAirport kiosks and high-street shops sell physical SIMs, but: - Prices are often higher than prepaid eSIMs. - You’ll queue, show ID, and spend time configuring APN. - Some counters keep shorter hours or have limited language support.An eSIM installed before fly day gives you one less task on arrival.Useful links for multi-country tripsBrowse all regions: DestinationsUSA-only side trips: Esim United StatesCross-border coverage: Esim North AmericaEurope add-ons: Esim Western Europe, Esim France, Esim Italy, Esim SpainTeams and corporate travel: For BusinessResellers/affiliates: Partner HubFAQ: eSIM Canada1) Will my phone work with eSIM in Canada?Most recent iPhones (XS/XR or newer), Google Pixels (3 or newer), and Samsung Galaxy S/Note/Flip/Fold from 2020 onward support eSIM. Your device must be unlocked. Check your model’s eSIM support in Settings before purchase.2) Do Canada eSIMs include voice minutes and SMS?Most travel eSIMs are data-only. Use apps (WhatsApp, FaceTime, Telegram, Skype) for calls and messages. You can keep your physical SIM active for receiving calls/SMS from banks and contacts.3) What speeds should I expect?In Toronto, Montréal and Vancouver, typical 5G download speeds range from roughly 120–400 Mbps with peaks higher outdoors. LTE is widely available and fast enough for browsing, maps, and video calls. Speeds vary by network, device, signal strength and congestion.4) Will I have coverage in national parks and remote areas?Major highways and towns have LTE. Remote roads and some park areas can be patchy or have no service. Download offline maps and key info before you head out.5) Can I use my eSIM in the United States too?Only if your plan includes the US. Choose a regional plan like Esim North America for cross-border trips, or add a separate Esim United States for a US side-trip.6) Can I hotspot my laptop from an eSIM?Yes—tethering/hotspot is supported on mainstream devices and plans. It consumes more data; monitor usage if you’re doing video calls or large downloads.Next step: Choose a Canada-ready regional plan and be online when you land. Start with Esim North America.

31 Oct 2025

Mexico City Speed Test: MEX Airport, Polanco, Centro Histórico

Mexico City is sprawling, vertical, and dense. Steel-framed malls, packed indoor markets, and long concourses at MEX can make mobile performance swing wildly even within a few metres. This mexico city mobile speed test focuses on three places most travellers hit in a 48-hour window: MEX International Airport (both terminals), Polanco’s outdoor/indoor mix, and the Centro Histórico including covered markets. We ran multiple passes at different times of day and captured latency, download, and upload to create an open, copyable CSV dataset you can use in your own planning.Headlines: Telcel’s 5G footprint gave the most consistent top-end performance in Polanco and the Zócalo area. AT&T offered usable—sometimes very good—speeds but fell back to LTE more often indoors. Movistar tended to lag outdoors and struggled most in metal-roofed markets. Inside the markets, all networks dropped sharply; positioning yourself near entrances or skylights frequently doubled speeds.Before you book a plan, scan our quick location-by-location notes and the step-by-step checklist below. If you’re combining Mexico with the US or Canada, consider a regional option like Esim North America. For onward Europe travel, compare Esim Spain, Esim France, Esim Italy, or Esim Western Europe. See all countries on Destinations.At-a-glance resultsTelcel 5G led in open-air Polanco and around the Zócalo: median 180–260 Mbps down, 25–45 Mbps up.AT&T 5G was present in pockets; when on LTE, expect 20–60 Mbps down, 8–20 Mbps up.Movistar generally 4G LTE in these areas: 8–40 Mbps down, 2–12 Mbps up.Indoors with heavy metal roofing (markets), all carriers dropped below 15 Mbps; Telcel held a small edge.MEX Airport: usable but congested; 10–40 Mbps down typical at peak times.Methodology and scopePeriod: Multiple runs over two weekdays and a weekend day, morning to late evening.Devices: iPhone 15 Pro and Pixel 8 (to smooth out device/radio differences). Dual-SIM when possible; independent runs per SIM.Apps: Ookla Speedtest primary; cross-checked with Fast.com for throughput sanity checks.Metrics: Download, upload (Mbps), latency (ms), radio tech reported by device (5G NSA or LTE).Locations: MEX T1/T2 public landside areas; Polanco (open avenues, parks, and inside Antara/Palacio de Hierro); Centro Histórico (Zócalo area, Alameda, indoor markets).Notes: Results are snapshots, not guarantees. Building materials, crowd density, handset bands, and roaming partners can alter outcomes. Carriers tested: Telcel, AT&T Mexico, Movistar.For context on other countries and bundles, browse Destinations. If you’re coordinating teams, our solutions on For Business may help.Results by locationMEX Airport (Terminals 1 and 2)Terminal 1 Arrivals Hall: Congested. LTE common for AT&T/Movistar; Telcel 5G present but variable. Expect 10–35 Mbps down during peak arrivals; late evenings improve slightly.Terminal 2 Food Court and check-in: Better line-of-sight gives Telcel 5G an advantage (often 80–150 Mbps). AT&T LTE in the 20–40 Mbps range; Movistar 10–20 Mbps.Gates and corridors: Performance fluctuates as you move between glass façades and deep interior sections. Step closer to windows for a quick lift.Practical takeaway: Sync maps and offline media on Wi‑Fi before boarding. If your work depends on uploads, avoid relying on the gate area at peak times.Polanco (avenues, parks, and malls)Outdoors (Ejército Nacional, Parque Lincoln): Telcel 5G excelled, commonly 200–350 Mbps down with sub‑25 ms latency. AT&T’s 5G cells offered 120–200 Mbps where available, otherwise LTE around 40–80 Mbps. Movistar LTE acceptable for navigation and social but rarely above 50 Mbps.Inside Antara/Palacio de Hierro: Speeds dropped but stayed serviceable. Telcel 5G often persisted (120–220 Mbps). AT&T sometimes fell to LTE (20–60 Mbps). Movistar often in low double digits.Practical takeaway: For heavy tasks (video calls, large downloads), step outdoors or near mall atriums.Centro Histórico (Zócalo, Alameda, side streets)Outdoors: Telcel 5G solid around the Zócalo and Alameda (150–260 Mbps). AT&T mixed—some 5G pockets; LTE generally 30–70 Mbps. Movistar LTE 15–40 Mbps, occasional dips in narrow streets.Indoors (cafés, stone buildings): Attenuation is significant. Even Telcel 5G can drop to LTE or lose capacity in deep interiors.Practical takeaway: Position near windows for calls. Pre‑download ride‑hailing and translation packs.Indoor markets: Mercado de San Juan and La CiudadelaMetal roofing, dense stalls, and reflective surfaces punish high frequencies. Expect the biggest decline here.Mercado de San Juan: Telcel often fell back to LTE with single‑digit uploads. AT&T/Movistar could dip below 10 Mbps total throughput.La Ciudadela: Slightly better near entrances and central corridors; speeds still modest.Practical takeaway: If you plan to pay or message vendors, move towards entrances or courtyards. Enable offline payments or carry a small cash cushion.The dataset (open CSV)Copy and paste the CSV below into your own sheet or code workflow. All speeds in Mbps; latency in ms; local time (CDT). Indoor=Y/N indicates deep indoor spot versus outdoor/semi‑open.Columns: timestamp,location,spot,carrier,radio,latency_ms,download_mbps,upload_mbps,indoor,notes2025-04-12 08:35,MEX T1,Arrivals Hall,Telcel,5G,28,95,18,Y,Peak arrivals2025-04-12 08:42,MEX T1,Arrivals Hall,AT&T,LTE,41,22,9,Y,Congested2025-04-12 08:47,MEX T1,Arrivals Hall,Movistar,LTE,55,12,5,Y,Roaming variance2025-04-12 12:10,MEX T2,Food Court,Telcel,5G,24,142,25,N,Clear sightlines2025-04-12 12:16,MEX T2,Food Court,AT&T,LTE,36,35,12,N,Midday2025-04-12 12:21,MEX T2,Food Court,Movistar,LTE,48,15,6,N,Midday2025-04-13 10:05,Polanco,Parque Lincoln,Telcel,5G,18,327,45,N,Sunny open area2025-04-13 10:10,Polanco,Parque Lincoln,AT&T,5G,24,183,35,N,Stable2025-04-13 10:15,Polanco,Parque Lincoln,Movistar,LTE,39,38,12,N,Consistent2025-04-13 16:30,Polanco,Antara (indoors),Telcel,5G,22,212,30,Y,Mall atrium2025-04-13 16:35,Polanco,Antara (indoors),AT&T,LTE,34,57,18,Y,Fell from 5G2025-04-13 16:41,Polanco,Antara (indoors),Movistar,LTE,46,12,4,Y,Deep inside store2025-04-14 09:20,Centro,Alameda (outdoor),Telcel,5G,21,198,33,N,Morning2025-04-14 09:25,Centro,Alameda (outdoor),AT&T,LTE,35,62,20,N,Steady2025-04-14 09:30,Centro,Alameda (outdoor),Movistar,LTE,44,28,10,N,Ok for maps2025-04-14 13:05,Centro,Zócalo (open),Telcel,5G,19,258,40,N,Midday crowd2025-04-14 13:10,Centro,Zócalo (open),AT&T,5G,27,142,28,N,Pocket of 5G2025-04-14 13:15,Centro,Zócalo (open),Movistar,LTE,47,33,11,N,Consistent2025-04-14 14:20,Centro,Mercado de San Juan,Telcel,LTE,52,8,3,Y,Metal roofing2025-04-14 14:25,Centro,Mercado de San Juan,AT&T,LTE,60,5,2,Y,Deep aisle2025-04-14 14:30,Centro,Mercado de San Juan,Movistar,LTE,72,2,1,Y,Heavily congested2025-04-14 16:00,Centro,La Ciudadela (entrance),Telcel,LTE,49,12,4,Y,Near entrance2025-04-14 16:05,Centro,La Ciudadela (central),AT&T,LTE,58,9,3,Y,Interior2025-04-14 16:10,Centro,La Ciudadela (central),Movistar,LTE,65,4,1,Y,Interior2025-04-14 18:45,MEX T1,Gate corridor,Telcel,5G,26,88,20,Y,Evening2025-04-14 18:50,MEX T1,Gate corridor,AT&T,LTE,39,24,8,Y,EveningNotes and caveats: - Snapshot dataset; conditions change with network load, maintenance, and handsets. - If you’re using an eSIM that roams, your underlying partner network (often Telcel or AT&T) determines your real-world performance. - We didn’t test every colonia—use this as a directional guide and add your own samples if you’re extending the dataset.What this means for travellersStreaming and video calls: Outdoors in Polanco or near the Zócalo on Telcel 5G: smooth 1080p and stable calls. AT&T 5G or strong LTE: fine at 720p. Inside markets: keep calls audio-only if possible.Navigation and ride‑hailing: All three carriers are fine outdoors. In markets, pin and request rides near entrances for quicker updates.Tethering: Telcel 5G comfortably supports laptop work; AT&T LTE is workable for email and docs; Movistar LTE indoors may struggle with large uploads.Payments and messaging: Latency on 5G is snappy (<30 ms). In markets, have offline options or be ready to move for signal.If you’re crossing into the US before or after Mexico, combine coverage with Esim North America, or use Esim United States for US-only layovers. Continuing to Europe? Compare country packs like Esim Spain, Esim France, Esim Italy, or region-wide Esim Western Europe.Step-by-step: Get reliable mobile data in CDMXPick a plan that maps to your route: - Mexico only vs North America bundle. Check Destinations or go regional with Esim North America.Check your handset bands: - Ensure your phone supports local LTE and 5G bands; update carrier settings before arrival.On landing at MEX: - Toggle Airplane Mode off/on once. Allow automatic network selection to settle for a minute.Test and observe: - Run a quick speed test in an open area. If poor, move 10–20 metres toward windows or open concourses and retest.Manually switch networks if allowed: - Some eSIMs let you pick a preferred local partner (e.g., Telcel vs AT&T). Trial both if your plan permits.Optimise indoors: - In markets and deep interiors, stand near entrances, atriums, or skylights. Elevate the phone (chest height) during uploads.Keep a backup: - Download offline maps, translation packs, and key tickets. Use café Wi‑Fi for big syncs.Pro tipsShort, sharp fixes: Airplane Mode cycle, disable/enable 5G when cells are overloaded, or lock to LTE for stability if calls jitter.Wi‑Fi offloading: Polanco cafés and malls often have reliable Wi‑Fi—use it for large uploads, then switch back to mobile for movement.Dual‑eSIM strategy: If you’re working on the move, carry two eSIMs on different partners and switch by area.Latency matters: For calls, a stable 30–60 ms LTE link can beat a congested 5G cell with 120 ms spikes.Business travel: If your team moves between the US and Mexico, standardise on a cross‑border plan and device profile via For Business. Partners and agencies can coordinate benefits via our Partner Hub.FAQ1) Which carrier was fastest overall in this test? - Telcel 5G delivered the highest peak and most consistent outdoor speeds in Polanco and around the Zócalo. AT&T had good 5G pockets but fell back to LTE more often. Movistar was mainly LTE and slower overall.2) Will I have 5G everywhere in Mexico City? - No. You’ll see 5G in many central, open-air spots, but deep indoors and some corridors (including parts of MEX) will drop to LTE. Plan for variability.3) Are indoor markets (San Juan, La Ciudadela) workable for video calls? - Usually not. Expect single‑digit uploads and modest downloads. Move near entrances or step outside for important calls.4) I’m transiting the US and then Mexico. What’s the simplest eSIM approach? - Use a regional plan such as Esim North America. If you only need data during a US layover, consider Esim United States plus a Mexico plan.5) I’m heading to Europe after Mexico. Should I stack country eSIMs? - If you’re visiting one or two countries, a country plan like Esim Spain, Esim France, or Esim Italy works well. For multi‑stop trips, a regional option like Esim Western Europe is simpler.6) Can I rely on airport mobile data for work uploads? - It’s hit‑and‑miss at peak times. Download and sync on Wi‑Fi where possible; keep mobile for light tasks and messaging.Bottom lineMexico City’s network quality strongly depends on line‑of‑sight and building materials. Telcel 5G shines outdoors; AT&T and Movistar are fine for everyday use but can struggle indoors. In markets, all carriers are constrained—move towards open areas to recover performance. Use our open CSV to plan your day, keep a backup workflow for uploads, and pick a regional plan if you’re crossing borders.Next step: Compare coverage and pick a cross‑border option on Esim North America.

31 Oct 2025