eSIM Not Working? The 15 Most Common Fixes (iOS & Android)

30 Oct 2025

When you land and your eSIM won’t connect, it’s rarely a dead end. In most cases it’s a quick setting, a network registration delay, or a simple reinstall. This guide walks you through a traveller-first triage and the 15 most reliable fixes for when an eSIM is not working on iOS or Android. You’ll check line activation, roaming, APN, network selection, and dual-SIM priorities step by step. We’ll also flag what to collect before contacting support and how to avoid issues next time.
If you’re choosing a plan for your trip, start with our regional and country packs (for example Esim United States, Esim France, Esim Italy, Esim Spain or Esim Western Europe and Esim North America). For destination-by-destination coverage and set-up notes, head to Destinations.

Quick triage: is it your eSIM, your device, or the network?

Run this 60‑second checklist to pinpoint the issue: - Airplane Mode off? Mobile Data on? Wi‑Fi off (for testing)? Restart done?
- Is the eSIM line installed, turned on, and set as the Mobile Data line? - Is Data Roaming enabled for the eSIM line? - Does manual network selection show local networks? Can you latch onto any? - Any usage limits hit (data cap/exhausted), plan expired, or activation pending?

Pro tip: Give new eSIMs 2–5 minutes after landing to register. If you installed mid‑flight, reboot after arrival.

The 15 most common fixes (iOS & Android)

Use these in order. After each fix, test by toggling Mobile Data off/on and loading a plain web page.

1) Confirm your phone is eSIM‑compatible and unlocked

iOS: iPhone XR/XS or newer typically support eSIM.
Android: Many recent models do; check your device settings.
Settings path:
iOS: Settings > Mobile Data > Add eSIM (or “eSIMs”)
Android: Settings > Network & Internet > SIMs (or Mobile network)
Ensure the phone is carrier‑unlocked. If it’s locked to a home network, roaming eSIMs may not register.

2) Reboot and toggle radios

Toggle Airplane Mode on for 10 seconds, then off.
Restart the device.
Turn Wi‑Fi off briefly to force a cellular test.

3) Make sure the eSIM is installed and active

iOS: Settings > Mobile Data
Check the eSIM is listed and “On”.
Set Mobile Data: eSIM line
Android: Settings > Network & Internet > SIMs
Turn on the eSIM.
Set Preferred SIM for Mobile data: eSIM
If you don’t see the eSIM, re‑scan the QR or use the activation code provided by your eSIM vendor.

4) Enable Data Roaming for the eSIM line

Roaming must be enabled for travel eSIMs. - iOS: Settings > Mobile Data > eSIM line > Data Roaming = On
- Android: Settings > Network & Internet > SIMs > eSIM > Roaming = On

5) Check plan status, allowance and validity

Confirm the plan is activated (some start on installation; others on first network attach).
Ensure you have remaining data. If you’ve hit the cap, speeds may drop or data may stop.
If your trip spans borders, confirm your plan covers those countries (e.g., use Esim Western Europe for multi‑country EU travel or Esim North America across USA/Canada/Mexico).

Pro tip: If you installed long before travel, check the expiry window hasn’t elapsed.

6) Set network to 4G/5G Auto (avoid 2G/3G only)

iOS: Settings > Mobile Data > eSIM line > Voice & Data = 5G Auto or 4G/LTE
Android: Settings > Network & Internet > SIMs > eSIM > Preferred network type = 5G/4G (Auto)
Some networks have retired 3G; forcing 3G can block data.

7) Manually select a local network, then revert to Automatic

iOS: Settings > Mobile Data > Network Selection > turn Automatic off > choose a listed local carrier. After a successful attach, you can return to Automatic.
Android: Settings > Network & Internet > SIMs > eSIM > Network > choose a carrier, then try switching back to Automatic.

Pro tip: If one network fails, try others in the list. Regional eSIMs often have multiple partners.

8) Check and (if required) set the APN

Most eSIMs push APN automatically, but some require manual entry. - iOS: Settings > Mobile Data > eSIM line > Mobile Data Network
- Android: Settings > Network & Internet > SIMs > eSIM > Access Point Names
If your provider specifies an APN, enter exactly as given (case sensitive). Save and select it.

9) Update carrier settings and OS

iOS: Settings > General > About. If a “Carrier Settings Update” prompt appears, accept. Also update iOS to the latest version.
Android: Settings > System > System update. Install pending updates. Some devices also offer a “Carrier Services” or “Operator configuration” update in the Play Store.

10) Turn off VPN, Private Relay and firewall apps (temporarily)

VPNs, DNS filters and Private Relay can interrupt first network registration or captive portals.
- Disable these, reboot, attach to the network, then re‑enable if needed.

11) Reset network settings (safe but clears saved networks)

If the above steps fail: - iOS: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- Android: Settings > System > Reset options > Reset Wi‑Fi, mobile & Bluetooth
You’ll lose saved Wi‑Fi and Bluetooth pairings. Your eSIMs remain, but you may need to re‑select defaults.

12) Prioritise the eSIM if you use two lines

Dual‑SIM phones can get confused about data routing.
- Set the eSIM as the default data line.
- Disable the physical SIM temporarily, or turn off “Allow Mobile Data Switching” (iOS) to keep data on the eSIM.

13) Reinstall or reissue the eSIM (only if allowed)

Delete the eSIM profile, then add it again using the original QR/code.
Some QR codes are single‑use. If re‑adding fails, request a reissue from your provider before deleting.
Always be connected to Wi‑Fi while installing an eSIM.

14) Toggle VoLTE/5G options if calls aren’t needed

Data‑only eSIMs don’t require voice features. If attach fails:
- Try disabling 5G temporarily (set to 4G/LTE).
- Toggle VoLTE off/on (some networks need it one way or the other). Test each change.

15) Give it time, move, or try a different band

New registration can take a few minutes. Buildings and basements block signals.
- Wait 2–5 minutes after changes, then restart.
- Move outdoors or closer to a window.
- If available in your device, try locking to LTE only (then re‑enable Auto) to stabilise initial attach.

Before you fly: a 5‑minute pre‑travel checklist

Install the eSIM on Wi‑Fi before departure (but don’t exhaust the validity window).
Save your QR/code and account login offline.
Verify your device is unlocked and supports the destination bands.
Know whether your plan is country‑specific (e.g., Esim United States, Esim France, Esim Italy, Esim Spain) or regional (e.g., Esim Western Europe).
Turn on Data Roaming for the eSIM line, and set it as your Mobile Data line.
Keep your physical SIM off or ready to toggle if you won’t use home roaming.

When to contact support (and what to send)

If you’ve worked through the fixes and still can’t connect, share these details with support to speed resolution: - Your device make/model and OS version
- eSIM ICCID or EID (found in SIM/Network settings)
- Country and city you’re in, and which networks appear in manual selection
- Screenshots of: eSIM status, Data Roaming toggle, APN screen, network type (4G/5G)
- Whether you’ve tried network reset, reinstall, and different network selections

Pro tip: Try a local SIM test with a friend’s device, if available, to rule out a local outage.

For teams and frequent travellers

If you manage multiple travellers, centralised eSIM management saves hours. Explore pooled data, shared dashboards and deployment via QR or SM‑DP+ with For Business. Partners and resellers can automate provisioning and track redemptions via the Partner Hub.

FAQs

Why is my eSIM not working after landing? Often it’s one of three things: Data Roaming is off, the eSIM isn’t set as the Mobile Data line, or the phone needs a reboot to register on the local network. Start with toggling Airplane Mode, enabling Data Roaming, and selecting a local network manually.
Do I need to change APN settings for an eSIM? Usually no—APNs auto‑provision. If data won’t start, check the APN screen. If your provider lists a specific APN, enter it exactly and select it.
Will a VPN stop my eSIM from working? VPNs and Private Relay can interfere with initial registration and captive portals. Turn them off, get connected, then re‑enable.
Can I keep my physical SIM active while roaming on an eSIM? Yes, but set the eSIM as the default data line. If data keeps switching to the physical SIM, disable “mobile data switching” (iOS) or temporarily turn off the physical SIM.
My eSIM shows bars but no internet. What now? This points to APN, data routing, or plan allowance. Confirm the eSIM is the data line, verify APN, and check you haven’t hit a data cap. Toggling 5G to 4G/LTE can also stabilise data.
Which eSIM should I choose for multi‑country trips? Pick a regional plan: for the EU/Schengen area use Esim Western Europe; for cross‑border North American travel use Esim North America. For single‑country travel, browse by country via Destinations.

Next step: Ready to pick a plan that works where you’re going? Start with Destinations to find the right eSIM and setup notes for your trip.

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Andes Highlights (3 Weeks): Peru–Bolivia–Chile–Argentina Connectivity

Planning a south america itinerary 3 weeks through the high Andes? This route stitches together Peru’s Sacred Valley, Bolivia’s La Paz and Salar de Uyuni, Chile’s Atacama Desert, and northern Argentina’s quebradas or Mendoza wine country—often by long-distance bus and a couple of short flights. Connectivity is different at altitude: coverage is strong in cities but drops in high passes and salt flats; bus Wi‑Fi is patchy; border towns can be blackspots. The smart move is an eSIM with multi‑country coverage, backed by offline maps, offline translations, and a simple routine for crossing borders by bus without losing service. Below you’ll find a practical, connectivity-first itinerary; checklists to prep your phone, apps and documents; and on-the-ground tips for staying online where it matters: booking transport, hailing taxis, backing up photos, and navigating when the signal disappears.If you’re transiting via Europe or North America, you can also add a layover eSIM to stay connected door-to-door. Start with our country list on Destinations, then follow the steps, and you won’t waste time chasing SIM shops at 3,500 metres.The 3‑week Andes route at a glanceWeek 1: Peru (Cusco, Sacred Valley, Machu Picchu) - Fly into Cusco (or Lima then connect). - Base in Cusco; day trips to Pisac/Chinchero/Maras–Moray. - Train to Aguas Calientes; Machu Picchu visit; return to Cusco or continue to Puno/Lake Titicaca.Week 2: Bolivia and Chile (La Paz, Uyuni, San Pedro de Atacama) - Bus/collectivo via Copacabana to La Paz. - Fly or overnight bus to Uyuni. - 3‑day Uyuni–altiplano tour ending in San Pedro de Atacama (Chile).Week 3: Chile and Argentina (Atacama to Salta or Mendoza/Buenos Aires) - Choose: - North: San Pedro to Salta/Jujuy by bus; fly to Buenos Aires. - Or South: San Pedro–Calama flight to Santiago; bus or flight to Mendoza; onward to Buenos Aires.Connectivity notes (quick): - Cities: generally strong 4G/4G+; 5G in major hubs (Santiago, Buenos Aires). - Altitude/rural: expect long no‑signal stretches (Uyuni, altiplano passes, Paso Jama). - Bus Wi‑Fi: often advertised, rarely reliable. Plan to be offline onboard. - Border regions: networks switch; a multi‑country eSIM avoids sudden loss.eSIM vs local SIMs for a 4‑country tripFor a route with multiple borders and remote legs, eSIM wins on time and reliability.What a multi‑country eSIM gets you: - One plan across Peru, Bolivia, Chile, Argentina (check coverage per country on Destinations). - No passport/SIM registration queues at kiosks. - Keep your home number active on the physical SIM for calls/SMS codes. - Instant top‑ups if you burn data on photos or navigation.When a local SIM still helps: - Long stay in one country with heavy data use (e.g., a month in Buenos Aires). - Dead zones where a different local network performs better (rarely worth the hassle on a 3‑week pace).Practical approach: - Use an eSIM as your primary data line across all four countries. - If you find a specific local network far better in one region, add a cheap local SIM and keep the eSIM as backup.Device readiness checklist (before you fly)1) Check eSIM compatibility and SIM‑lock status on your phone.2) Buy and install your eSIM while on home Wi‑Fi. Keep a PDF/printed copy of the QR code.3) Label lines clearly (e.g., “eSIM Andes Data”, “Home SIM”).4) Turn on data roaming for the eSIM; leave roaming off for your home SIM to avoid charges.5) Set up dual‑SIM rules: data on eSIM; calls/SMS default to home SIM if needed.6) Download offline: Google Maps/Organic Maps for all target regions; language packs (Spanish at minimum); bus/air tickets; hotel confirmations.7) Cloud backups: set to upload on Wi‑Fi only; pre‑create shared albums for travel companions.8) Test tethering/hotspot with your laptop/tablet.If you’re transiting popular hubs, consider a short layover eSIM: - USA connections: add an Esim United States or a broader Esim North America.- Europe connections: Madrid/Barcelona? Use an Esim Spain. Paris or Rome? See Esim France and Esim Italy. Multi‑country layovers? Try Esim Western Europe.City‑by‑city connectivity notesCusco & the Sacred Valley (Peru)Coverage: Good in Cusco city; variable in high villages (Maras/Moray) and along Inca Trail approaches.Tips: Download Sacred Valley maps offline; pin viewpoints and ruins. most taxis use WhatsApp—save your accommodation’s number.Machu Picchu/Aguas Calientes: Patchy to none at the citadel. Upload your photos later; don’t rely on live ticket retrieval.Lake Titicaca: Puno and CopacabanaPuno: Reasonable 4G; bus terminals crowded—screenshot QR tickets.Crossing to Copacabana: Expect a signal drop around the border; have directions saved offline.La Paz (Bolivia)Good urban 4G; the cable car network has decent signal but tunnels do not.Yungas/“Death Road” tours: Mountain valleys cause dead zones—share your emergency contacts with the operator, carry a charged power bank, and don’t plan remote calls.Uyuni and the Altiplano (Bolivia to Chile)Uyuni town: OK 4G; ATMs finicky—use Wi‑Fi for banking apps.Salt flats/lagunas: Assume offline for most of the 3‑day tour. Guides often carry satellite phones; agree a pickup time/place in San Pedro and preload your map route.San Pedro de Atacama (Chile)Town: Solid 4G; accommodations often have Wi‑Fi but speeds vary.Geysers, Valle de la Luna: Offline navigation essential; sunrise trips start before mobile networks wake up in some areas.Salta/Jujuy or Mendoza/Buenos Aires (Argentina)Salta/Jujuy: Good city coverage; quebradas have long no‑signal sections.Mendoza: City 4G/5G; vineyards outside town can be patchy.Buenos Aires: Strong 4G/5G; ideal for cloud backups and large downloads before you fly home.Border crossings by bus: step‑by‑stepThe big ones on this route: Peru–Bolivia (Puno/Copacabana), Bolivia–Chile (Uyuni–San Pedro via Hito Cajón), Chile–Argentina (Paso Jama to Salta or Los Libertadores to Mendoza).How to keep service and sanity:1) The day before:- Top up your eSIM data.- Confirm your plan includes both countries you’re entering/leaving.- Download offline maps for both sides of the border and your town of arrival.- Save bus company WhatsApp and terminal address offline.2) On departure morning:- Keep a paper copy or offline PDF of tickets, insurance, and accommodation proof.- Charge phone and power bank; pack a short cable in your daypack.3) On the bus:- Don’t count on bus Wi‑Fi. Keep your eSIM as primary, but expect drops near mountain passes.- If your phone supports it, enable “Wi‑Fi calling” for later when you reach accommodation Wi‑Fi.4) At the border posts:- Data may be unavailable. Keep QR codes and booking numbers offline.- After exiting one country and entering the next, toggle Airplane Mode off/on to re‑register on the new network.- If the eSIM doesn’t attach, manually select a network in Mobile Settings.5) Arrival:- Send your accommodation a quick WhatsApp when you’re back online.- Recheck your eSIM’s data roaming is on; confirm you’re on an in‑country network, not a weak roaming partner.Pro tips: - Dual profiles: If your eSIM allows, keep a secondary profile for a different network in the same country—helpful in border towns.- Cash buffer: Some border terminals don’t accept cards; download a currency converter for offline use.Offline survival kit (5‑minute setup)Maps: Download regions for Cusco, Sacred Valley, Puno, La Paz, Uyuni, San Pedro, Salta/Jujuy or Mendoza, and Buenos Aires.Translations: Download Spanish for offline use; add phrasebook favourites (bus tickets, directions, dietary needs).Documents: Save PDFs of passports, tickets, hotel addresses; star them for quick access.Rides: Screenshots of pickup points; pin bus terminals and hotel doors.Entertainment: Podcasts and playlists for long bus legs, set to download on Wi‑Fi only.Altitude and your tech: what changesCoverage gaps lengthen: Fewer towers at high altitude; valleys can block signal. Assume offline on remote excursions.Batteries drain faster in cold: Keep your phone warm and carry a power bank (10,000–20,000 mAh).Hotel Wi‑Fi may be congested: Schedule big uploads (photo backups, app updates) for big-city stays like Santiago or Buenos Aires.GPS still works offline: Your blue dot shows on offline maps without data—preload everything.Data budgeting for 3 weeksTypical traveller usage across this route: - Messaging/Maps/Bookings: 0.2–0.5 GB/day- Social and photo sharing: 0.3–0.7 GB/day- Occasional video calls/streaming: 0.5–1.0 GB/dayFor a mixed-use trip, plan 15–25 GB for 3 weeks. Heavy creators should double it and upload over hotel Wi‑Fi when possible. If you work remotely, consider a higher‑capacity plan and a backup eSIM; see our guidance on For Business.Practical route with transport and connectivity cuesDays 1–4 Cusco base: Strong city signal; day trips may be spotty—go offline-ready.Days 5–6 Machu Picchu: Expect no service at the ruins; sync tickets ahead.Days 7–8 Puno to La Paz via Copacabana: Border signal drop; re‑register networks after crossing.Days 9–11 Uyuni tour to San Pedro: Treat as offline; charge nightly; carry spare cables.Days 12–14 San Pedro: Stable in town; tours offline; top up data before Paso Jama.Days 15–17 Salta/Jujuy or Mendoza: Good urban 4G; rural patches are offline.Days 18–21 Buenos Aires: Strongest connectivity of the trip; clear your uploads and map downloads for the flight home.Partnering and stopover extrasHospitality and tour operators in the Andes: help your guests stay connected—explore co‑branded solutions via our Partner Hub.Transatlantic flyers: test your eSIM setup on a layover with an Esim United States or Esim Western Europe before hitting high-altitude blackspots.FAQs1) Do I need a local SIM in each country?No. A multi‑country eSIM covering Peru, Bolivia, Chile and Argentina is simpler and works well for a 3‑week pace. Consider a local SIM only if you’ll spend longer in one country and want the absolute best regional coverage.2) Will my WhatsApp number change with an eSIM?No. WhatsApp is tied to your registered number, not your data line. Keep your home SIM active for voice/SMS (roaming off if you wish), and use the eSIM for data—WhatsApp continues as normal.3) Can I hotspot to my laptop or camera?Yes. Enable tethering on your eSIM. Mind your data: cloud backups and OS updates can burn gigabytes—set them to Wi‑Fi only or schedule in big cities.4) What if there’s no signal on the Uyuni/Atacama legs?That’s expected. GPS still works offline. Pre-download maps and translations, carry a power bank, and sync plans with your tour operator before departure.5) Will I get roaming charges at borders?If you’re using a multi‑country eSIM with coverage in both countries, you won’t incur extra roaming fees from your home carrier. Keep roaming off on your home SIM to avoid accidental use.6) I’m connecting via Europe or the US—worth getting a layover eSIM?Yes. It’s an easy way to test your setup and stay reachable. Try Esim North America or country options like Esim Spain, Esim France, or Esim Italy for common hubs.Next step: Browse South America coverage options and build your plan on Destinations.

31 Oct 2025

APN Finder: Quickly Locate & Edit APN Settings on Any Phone

If mobile data stops working while you’re travelling, there’s a good chance the culprit is your APN — the Access Point Name that tells your phone how to reach the internet on a specific network. Many eSIMs configure this automatically, but not always, especially when roaming or switching regions. This guide is your traveller-ready apn settings finder: clear menu paths for major devices, what to edit, and how to test your connection properly before you set off or the moment things go wrong. You’ll find the exact screens to tap on iPhone and Android, the APN fields that actually matter, and practical DNS and diagnostic tips you can use anywhere. Keep it handy for airport SIM swaps, eSIM activations, and hotel Wi‑Fi fails — it’s short, reliable, and built for real-world travel. Planning a trip? Start with our coverage and setup resources across global Destinations and regional eSIMs.What is an APN — and why travellers should careThe APN (Access Point Name) is a small configuration that connects your device to a carrier’s mobile data network.If it’s wrong or missing, you’ll often see “connected” with no internet, stuck at 3G, no MMS, or hotspot not working.eSIMs often auto-set APNs, but manual edits are still common when roaming, changing carriers, or using data-only plans.When in doubt, use your carrier’s official APN details. If you’re using a regional eSIM (e.g., multi-country plans), your APN may differ from local carriers in each country.Quick APN settings finder — menu paths by deviceUse these menu paths to get to Access Point Names fast. If you don’t see an APN menu, your carrier may lock it; try adding a new profile if allowed, or reset network settings.iPhone and iPad (iOS/iPadOS)Settings > Mobile Data > Mobile Data Options > Data Roaming: turn ON when abroad.APN edit path (if available): Settings > Mobile Data > Mobile Data Network.If you have multiple plans (Dual SIM/eSIM): Settings > Mobile Data > the plan > Mobile Data Network.Note: Many carriers lock these fields on iOS. If you can’t edit them, remove any old profiles (Settings > General > VPN & Device Management), then re-add your eSIM or contact support.Samsung Galaxy (One UI)Settings > Connections > Mobile networks > Access Point Names.Tap Add to create a new APN. Save, then tap the radio button to select it.Google Pixel (Android 13/14/15)Settings > Network & internet > SIMs > [Your SIM] > Access Point Names.Add new APN. Save, then select.OnePlus (OxygenOS)Settings > Mobile network > SIM 1/2 > Access Point Names.Add, save, select.Xiaomi (MIUI/HyperOS)Settings > SIM cards & mobile networks > [Your SIM] > Access Point Names.Add, save, select.Huawei/Honor (EMUI/MagicOS)Settings > Mobile network > Mobile data > Access Point Names.Add, save, select.Mobile hotspots/MiFi/USB modemsConnect to the admin page (often 192.168.0.1 or 192.168.1.1), log in, then Mobile Network > APN.Create a new profile with the APN, set as default, reboot.Pro tips - Dual SIM: ensure the correct SIM/eSIM is selected for “Mobile data”. - After any APN change, toggle Airplane Mode for 10 seconds to force reconnection.How to add or edit an APN (universal steps)Note your carrier’s APN details (from the provider email/app/QR info or website).Open the APN screen using the menu path above.Tap Add (Android/hotspot) or edit existing (iOS if unlocked).Enter only the fields provided by your carrier. Leave the rest blank or default.Save, then select the new APN.Turn on Data Roaming if you’re outside your home country.Toggle Airplane Mode, then test with the pages below.The fields that actually matterName: Any label (for your reference).APN: The critical value (e.g., “internet”, “data”, or a specific string).Username/Password: Rarely used. Enter only if provided.MCC/MNC: Auto-filled from SIM. Do not change unless instructed.APN type: Often leave blank; if required, use “default,supl,mms”. Avoid adding “dun” unless your carrier specifically says so (it can restrict tethering).APN protocol: IPv4/IPv6. If offered, choose IPv4/IPv6 (dual-stack). If you have issues, try IPv4.Bearer/Network type: Leave “Unspecified/Auto” unless your carrier says LTE/NR.MMSC/MMS proxy/MMS port: Only if MMS/picture messaging fails and your plan supports it.Proxy/Port: Usually leave blank. If present from a template and speeds are poor, try removing them.Signs you’ve got it right - You see 4G/5G and data arrows. - Speed test runs, and web pages load without redirect loops. - MMS sends/receives if your plan includes it. - Hotspot works on a second device.Troubleshooting checklistNo data at all - Confirm Mobile Data is ON and the correct SIM/eSIM is selected for data. - Turn Data Roaming ON when abroad. - Re-enter APN exactly; check for spaces or case errors. - Toggle Airplane Mode for 10 seconds. - Switch APN protocol to IPv4 or IPv4/IPv6. - Preferred network type: set to 5G/4G/3G Auto (don’t lock to 2G/3G). - Try Reset APNs to default (Android) or remove/re-add eSIM (iOS/Android).Data is slow or inconsistent - Remove any Proxy entries in APN unless required. - Try Private DNS (Android) or switch to a strong local band by moving near a window. - Lock to 4G/LTE if 5G is weak and flapping. - Run tests below to see if DNS or IPv6 is failing.MMS not working - Add the MMSC/MMS proxy fields provided by your carrier. - Ensure APN type includes mms (e.g., default,supl,mms). - Check your plan includes MMS (many data-only plans don’t).Hotspot/tethering blocked - Avoid APN type “dun” unless instructed. - Some carriers restrict tethering on specific plans. Test with a laptop; if blocked, check plan details.Roaming weirdness (works in one country, not the next) - Reboot the phone after border crossings. - In Network operators, select a different roaming partner, then retest. - Check the eSIM provider’s recommended APN for that region. For multi-country plans like Esim Western Europe or Esim North America, APN values can be the same across countries — but sometimes differ; consult plan instructions.DNS and network testing tips for travellersWhen data “connects” but pages don’t load, isolate the issue quickly:Connectivity basics - Open http://neverssl.com (no HTTPS) and http://captive.apple.com to detect captive portals or DNS hijacks. - Check https://fast.com and https://speed.cloudflare.com for speed and latency. - Verify DNS over cellular at https://1.1.1.1/help (look for “Using DNS over HTTPS/ TLS: Yes/No”). - Test IPv6 at https://test-ipv6.com. If IPv6 fails, set APN protocol to IPv4.Private DNS (Android 9+) - Path: Settings > Network & internet > Private DNS > Private DNS provider hostname. - Try: 1dot1dot1dot1.cloudflare-dns.com or dns.google. - If some sites break after enabling, switch back to Automatic.iOS DNS reality - iOS doesn’t let you set DNS for cellular system-wide. You can change DNS per Wi‑Fi network or use a reputable DNS app (e.g., 1.1.1.1) if needed. For APN-related issues, focus on APN protocol and roaming settings.Quick signal sanity checks - Move outdoors or near a window. - Manually select another roaming network and retest. - Try the SIM/eSIM in another phone, or another SIM in your phone, to isolate device vs. carrier.When to reset — and when it’s a carrier issueReset options (use in this order) 1. Reset APNs to default (Android: three-dot menu in APN screen). 2. Remove and re-add the eSIM profile (and re-scan the QR). 3. Reset Network Settings: - iOS: Settings > General > Transfer or Reset > Reset > Reset Network Settings. - Android: Settings > System > Reset options > Reset Wi‑Fi, mobile & Bluetooth.It’s probably a carrier-side problem if - You have full signal but no IP address or data flow across multiple APNs. - Other users on the same plan/country have the same issue. - Hotspot/MMS fail even with the exact official APN.In those cases, contact support for the plan you’re using. For trip planning and alternatives, compare regional options across Destinations, or pick a country/region-specific eSIM such as Esim United States, Esim France, Esim Italy, or Esim Spain.Plan ahead with the right eSIMThe right plan reduces APN headaches. Regional packs often auto-configure and roam seamlessly:Single-country: Esim United States, Esim France, Esim Italy, Esim Spain.Multi-country: Esim Western Europe, Esim North America.Running a team on the road? Centralise provisioning and support with For Business, and explore partnership options via our Partner Hub.FAQHow do I find my carrier’s APN details? - Check the activation email/app from your eSIM/SIM provider, scan the QR again for notes, or search the provider’s help centre. Avoid random APN lists; always verify with the plan you actually bought.Why can’t I edit APN on my iPhone? - Many carriers lock APN fields on iOS. Remove any old configuration profiles, re-add the eSIM, or contact support. On some carriers, only MMS fields are editable.Which APN protocol is best: IPv4 or IPv6? - Use IPv4/IPv6 (dual-stack) if available. If you see timeouts or IPv6 test failures, switch to IPv4 and retry.Will the APN affect my speed? - Indirectly. A wrong APN, proxy entries, or “dun” type can throttle or block data. A correct APN with no proxy, stable 4G/5G, and good DNS usually yields the best results.Do I need to change APN when I roam? - Often no, but with some roaming or multi-country eSIMs you may need a specific APN. Always follow the plan’s instructions, turn on Data Roaming, and re-test after border crossings.Why does hotspot stop working with some APNs? - Some carriers restrict tethering unless the APN type includes “dun”, while others block it if “dun” is present. Use the exact APN settings your plan provides; if tethering is excluded by the plan, it may remain blocked.Next step: Choose your travel eSIM and get setup instructions for your route with Destinations.

31 Oct 2025

Australia + New Zealand in 2 Weeks: One Trip, Seamless Connectivity

Planning an australia new zealand itinerary 2 weeks long? You can absolutely do both countries without rushing, if you focus on smart routing and frictionless connectivity. This guide gives you a practical two-week route that hits Australia’s east-coast highlights and New Zealand’s alpine showstoppers, plus the exact airport activation flow for your eSIM, when to expect patchy service (outback and Fiordland), and how to save data on flight and ferry days. You’ll find checklists, pro tips, and a realistic daily rhythm that balances cities, coast, and mountains. If you’re extending your trip elsewhere, we’ve linked to regional eSIMs so you can keep the same simple setup across continents. For country coverage snapshots and device compatibility, see Destinations.Two-Week Itinerary at a Glance (with flight/ferry notes)This route prioritises minimal backtracking, strong flight options, and time in nature where signal can be limited. You’ll cross the Tasman once, then finish in a major hub for onward travel.1) Day 1–3: Sydney (arrive; CBD, harbour, beach day) - Flight: Arrive Sydney (SYD) - Connectivity: Easy 5G/4G in metro, great Wi‑Fi footprint2) Day 4–5: Cairns/Port Douglas (Great Barrier Reef) - Flight: Sydney to Cairns (CNS) - Connectivity: Good in Cairns/Port Douglas; reef day with no service offshore3) Day 6–7: Melbourne (laneways, food, Great Ocean Road day trip) - Flight: Cairns to Melbourne (MEL) - Connectivity: Strong in city; coastal day trip has patchy segments4) Day 8–10: Queenstown or Te Anau base (South Island, NZ) - Flight: Melbourne to Queenstown (ZQN) or via Auckland (AKL) - Connectivity: Good in Queenstown/Wanaka; Fiordland and Milford Sound largely no service5) Day 11–12: Christchurch (Alps-to-ocean, Akaroa day trip) - Drive/Flight: Queenstown to Christchurch (CHC) - Connectivity: Good in town; patchy on alpine passes6) Day 13–14: Auckland (city, Waiheke or west coast) - Flight: Christchurch to Auckland (AKL) - Flight: Depart AKL for home/onwardAlternative ferry option (if you prefer both NZ islands): - Replace Christchurch and Auckland with Wellington (Day 11–12), then ferry Wellington–Picton and train/drive up the South Island to Christchurch or directly to Queenstown. - Ferry: Interislander or Bluebridge across Cook Strait (expect variable signal mid-strait)Pro tip: Aim for morning flights between long legs to protect sightseeing time and to activate or swap eSIM profiles with daylight and airport Wi‑Fi available.How to Stay Connected Across Both CountriesThere isn’t a land border; you’ll rely on airports and, in NZ, occasional ferries. Keep it simple with one of these setups:Single regional plan covering both countries (if available): Easiest management.Two single-country eSIMs (Australia + New Zealand): Switch data line when you land in NZ.Check country specifics and compatible devices at Destinations.Airport Activation Flow (Step-by-step)Before you fly: 1) Buy your plan(s) and download the eSIM(s) over Wi‑Fi. 2) Save the QR(s) and installation codes in your notes and a printout. 3) Set your physical SIM (if any) to “Calls/SMS only” and your eSIM to “Data only.” 4) Download offline maps for Sydney/Melbourne/Cairns, Queenstown/Christchurch/Auckland.On arrival in Australia (Sydney): 1) Turn off Airplane Mode after landing. 2) Enable your Australia eSIM and set it as the default data line. 3) Toggle “Data Roaming” on for that line. 4) Open a browser to complete any captive portal or APN auto-setup. 5) Test a map search; if slow, toggle airplane mode off/on once. 6) Keep your home SIM for calls/SMS; contact apps use data as normal.Crossing to New Zealand (Melbourne to Queenstown/Auckland): 1) In-flight: Ensure your NZ eSIM is installed but disabled. 2) After landing: Disable the Australia eSIM data line; enable the NZ eSIM data line. 3) Toggle “Data Roaming” on; wait 30–60 seconds for network registration. 4) Test basic apps; if no connection, reselect the network manually in settings. 5) Re-assign your iMessage/WhatsApp to your preferred number if needed.Going home or onward: - Disable your travel eSIM data line on departure to avoid accidental roaming. - For onward regions, browse regional options similar to Esim Western Europe or Esim North America, and specific countries like Esim United States, Esim France, Esim Italy and Esim Spain.Pro tips: - Keep the QR screenshot in your photo favourites for quick access in security lines. - If your device supports multiple eSIMs, label them “AU” and “NZ” for zero-confusion toggling. - Some airports throttle free Wi‑Fi; complete eSIM installation at your hotel Wi‑Fi if needed.Where You’ll Have Strong Signal (and Where You Won’t)Australia: - Strong: Sydney, Melbourne, Brisbane, Gold Coast, Cairns, major highways on the east coast. - Patchy to none: The outback, remote sections of the Great Ocean Road, national parks and long inland drives. Expect fewer towers and long distances between settlements.New Zealand: - Strong: Auckland, Wellington, Christchurch, Queenstown, Wanaka and most SH1 corridors. - Patchy to none: Fiordland (Milford/Kepler tracks), parts of the West Coast, alpine passes, sections of Cook Strait on the ferry.Connectivity tactics: - Download offline Google/Apple Maps areas for each base and key drives. - Save essential bookings and e-tickets to your wallet or Files for offline access. - Use your accommodation Wi‑Fi to batch sync photos and maps nightly.Safety note: Don’t rely on mobile coverage for backcountry safety. Tell someone your route, carry a paper map or offline nav app, and consider a PLB/satellite messenger for remote hikes.Data-Saver Tactics for a Two-Country SprintTurn off background app refresh except for maps, messages and ride-hailing.Disable auto cloud photo/video backups on mobile data; allow on Wi‑Fi only.Pre-download Spotify/YouTube playlists and Netflix shows for flights/ferries.Set Google Maps to Wi‑Fi only and download city/offline regions in advance.Use “Low Data Mode” (iOS) or “Data Saver” (Android); restrict HD in social apps.Switch messaging apps to “media low quality” or “auto-download on Wi‑Fi only.”Hotspot sparingly; if necessary, cap hotspot speeds and disable after use.Track usage in your phone’s data counter; set a daily alert to avoid top-ups.Flight and Ferry Days: Practical ChecklistsFlight day (Tasman or domestic): - Before leaving hotel: Download offline maps for arrival city; grab a few rideshare promo codes; sync boarding passes to wallet. - At airport: Toggle Low Data Mode; connect to airport Wi‑Fi for large downloads. - On landing: Activate the correct eSIM data line; run a quick speed test; message your accommodation arrival time.Ferry day (Wellington–Picton option): - Expect variable or no signal mid-strait. - Pre-download maps for both terminals and your onward driving region. - If you need to work, prepare offline docs and email drafts; sync once ashore.Road-trip day (Great Ocean Road, Fiordland): - Cache maps and pin fuel stops. - Share your live location before entering patchy zones (note: it pauses without data). - Keep a printed or saved QR for any attraction bookings that might check-in offline.The Day-by-Day: What to Book and When Connectivity MattersDay 1–3 Sydney: - Book: Opera House tour, Bondi coastal walk time, a harbour ferry. - Connectivity watch-outs: Ferries have decent signal near the CBD; outer harbour routes can dip. Use offline transit maps.Day 4–5 Cairns/Port Douglas: - Book: Reef trip (full day), Daintree tour or self-drive. - Connectivity watch-outs: No service offshore on most reef boats. Download audioguides for reefs and maps for Daintree ahead of time.Day 6–7 Melbourne: - Book: Great Ocean Road day trip or self-drive; laneway food tour. - Connectivity watch-outs: Coastal stretches can be patchy; cache maps and restaurant pins.Day 8–10 Queenstown/Fiordland: - Book: Milford Sound cruise (coach or self-drive + cruise), Skyline gondola, a short hike. - Connectivity watch-outs: Fiordland largely has no service. Take screenshots of booking barcodes and directions.Day 11–12 Christchurch: - Book: TranzAlpine day trip or Akaroa wildlife cruise (check forecasts). - Connectivity watch-outs: Alpine passes may flip between networks. Keep navigation offline.Day 13–14 Auckland: - Book: Waiheke Island ferry or west coast beaches; final shopping. - Connectivity watch-outs: Rural west coast pockets can drop. Ferry Wi‑Fi varies; go offline-ready.Power, SIMs, and Practical KitPlug type: Type I in both Australia and New Zealand. Bring a multi-port adaptor.Power bank: 10,000–20,000 mAh to survive photo-heavy days without outlets.Cables: One spare per device; keep a short cable in your daypack.Waterproofing: A small dry bag or phone pouch for reef trips and Milford Sound.eSIM essentials: Printed QR, digital copy, and a fallback hotspot plan at accommodations.For Teams and Bleisure TravellersIf you’re coordinating multiple travellers, need pooled data, or require usage reporting across both countries, explore account tools in For Business. Travel advisors and tour operators planning multi-country group trips can streamline provisioning and support via the Partner Hub.Extend the Trip? Keep the Same PlaybookIf you’re adding North America or Europe, maintain the same airport activation flow with regional options like Esim North America or Esim Western Europe. For single-country add-ons, see Esim United States, Esim France, Esim Italy and Esim Spain. Confirm device support and coverage on Destinations.FAQs1) Is 2 weeks enough for Australia and New Zealand? - Yes, if you focus. This plan samples Australia’s east coast (Sydney, Cairns, Melbourne) and New Zealand’s South Island plus Auckland. You’ll fly between hubs to save time and use offline prep for rural days.2) Do I need two eSIMs? - Either a regional plan that covers both countries or two country-specific eSIMs. The two-eSIM method is simple: install both pre-trip, then switch the active data line at the NZ airport. See options at Destinations.3) Will I have signal in the outback or Fiordland? - Often no. Expect long stretches without coverage in Australia’s remote areas and NZ’s Fiordland. Download maps, save bookings, and don’t rely on data for safety.4) Can I use hotspot for my laptop? - Usually yes, but it consumes data quickly. Use Low Data Mode, disable OS/cloud updates, and sync large files on hotel Wi‑Fi. Keep hotspot off when not needed.5) How much data do I need for 2 weeks? - Typical traveller using maps, messaging, light socials, and some rideshares: 6–10 GB. Add more for navigation-heavy driving, video uploads, or hotspots. Use the data saver tactics above.6) What if my phone doesn’t support eSIM? - Use a physical local SIM (if your device is unlocked) or carry a travel hotspot. You’ll lose the instant airport activation convenience, so factor in a quick stop at an airport kiosk.Next step: Compare Australia and New Zealand coverage and pick your plan at Destinations.

31 Oct 2025