Rome Speed Test: FCO Airport, Centro Storico, Termini – Tourist Reality

30 Oct 2025

Rome is dense, beautiful, and busy – which makes mobile data a moving target. We ran a rome mobile speed test across three places tourists actually use data: Fiumicino (FCO) Airport, the Centro Storico (Trevi, Pantheon, Piazza Navona), and Roma Termini station. We tested multiple times per day, across the major Italian networks (TIM, Vodafone, WindTre, Iliad) with modern 5G phones, and compared them to typical hotel Wi‑Fi. The short story: 5G beats most hotel Wi‑Fi, but crowds matter. Expect fast airport and early‑morning speeds, mid‑day slowdowns at Trevi and Termini, and patchy performance in underground or thick‑walled areas.

Below you’ll find our methodology, location‑by‑location results, practical set‑up tips, and an open CSV snapshot of readings. If you’re continuing beyond Italy, we also note options for regional eSIMs, so you can choose what fits your route and data appetite. For more cities and future updates, see our evolving country pages in Destinations.

Rome mobile speed test: how we measured

Test window: late September, weekday and weekend, off‑peak (early morning) and peak (mid‑day/early evening).
Devices: iPhone 15 and Pixel 8 Pro, 5G enabled, dual‑SIM capable.
Networks: TIM, Vodafone, WindTre, Iliad (native profiles) plus multi‑country eSIMs for comparison.
Apps/servers: Speedtest by Ookla with Rome/Milan servers; cross‑checks with Fast.com; 3 runs per spot per operator, median recorded.
Metrics: download Mbps, upload Mbps, latency ms, network tech (5G/4G), signal strength and notes on crowding/indoor/outdoor.
Locations:
FCO Terminal 3 Arrivals, SkyTrain platform, Leonardo Express platform
Centro Storico: Trevi Fountain, Pantheon, Piazza Navona
Roma Termini: main concourse, platforms, metro hall, piazza outside

We kept phones in 5G Auto, disabled Low Data Mode, and ensured no background updates. For realism, we included peak tourist times and indoor spots with heavy attenuation.

Visitor quick takeaways

Airport wins: FCO 5G is generally strong; quick maps, rides, and check‑ins are painless.
Centro crowds crush capacity: Trevi at mid‑day drops to “just usable” on some networks; dawn and late evening are much faster.
Termini is two worlds: decent outside on the piazza and platforms; degraded in the metro hall and under heavy footfall in the concourse.
5G beats hotel Wi‑Fi: mid‑range hotel Wi‑Fi in Centro often tested 10–30 Mbps with high latency; 5G commonly delivered 120–350 Mbps down and far lower latency.
eSIM works well: an Italy‑only eSIM is the best value if staying in Rome; regional eSIMs suit multi‑country trips.

For an Italy‑focused plan, start with Esim Italy. If you’re covering multiple countries, see Esim Western Europe, or if you’re heading stateside before/after, Esim United States or Esim North America.

Results by location

FCO Airport (Fiumicino) – Terminal 3 and trains

Morning arrivals (08:00–10:00):
Vodafone 5G: 280–420 Mbps down, 35–60 up, 18–25 ms
TIM 5G: 220–360 down, 30–50 up, 19–27 ms
WindTre 5G: 120–220 down, 15–30 up, 25–35 ms
Iliad 4G/5G NSA mix: 70–140 down, 8–20 up, 30–45 ms
Mid‑day (12:00–14:00) arrivals hall congestion:
The above figures typically halved; we saw lows of 40–80 Mbps on WindTre and Iliad. Still fine for maps and ride‑hailing, but large downloads slowed.
Train platforms (SkyTrain, Leonardo Express):
Slightly better than arrivals hall; cleaner radio environment yielded 20–30% faster medians.

Bottom line: great for first‑hour needs. If you need to upload big media, do it before leaving the terminal area or on the express platforms.

Centro Storico – Trevi, Pantheon, Piazza Navona

Trevi Fountain (mid‑day peak):
TIM/Vodafone 5G often dropped to 40–120 Mbps down, 10–30 up, latency 25–45 ms.
WindTre/Iliad varied widely, with worst runs near 15–40 Mbps down at peak crowd density.
Trevi (early morning around sunrise):
TIM/Vodafone back to 200–350 Mbps down, 30–45 up; WindTre around 120–200; Iliad 80–160.
Pantheon area:
Walled streets and stone facades attenuate signal. Even at off‑peak, expect 80–220 Mbps down on 5G with occasional handoffs to 4G inside cafes.
Piazza Navona:
More open space, higher medians: 180–400 Mbps down across TIM/Vodafone; WindTre 140–250; Iliad 100–180.

Tip: step a few metres away from the densest crowd or into an open piazza; performance jumps immediately, even on the same network.

Roma Termini – concourse, platforms, metro

Main concourse (17:00–19:00 rush):
Capacity strain evident. TIM/Vodafone 5G: 60–180 Mbps down, 10–25 up. WindTre/Iliad: 20–90 down, 5–15 up.
Platforms (outdoors, near platform ends):
Higher, cleaner speeds: 150–250 Mbps down on TIM/Vodafone; 100–180 on WindTre; 80–150 on Iliad.
Metro hall and underground corridors:
Expect 4G fallback and single‑digit uploads. We saw 5–25 Mbps down, 2–8 up, with jitter. Fine for messaging; video calls stutter.

If your itinerary relies on video calls from Termini, take them near the outdoor edges of the platforms or the front plaza (Piazza dei Cinquecento), not inside the metro hall.

Hotel Wi‑Fi vs 5G in Rome

We ran side‑by‑side tests in two mid‑range hotels near Trevi and the Pantheon:

Typical hotel Wi‑Fi (2.4 GHz, shared backhaul):
10–30 Mbps down, 5–15 up, 60–120 ms latency. Evening slowdowns were dramatic when tours returned.
5G mobile (same room, window side):
120–350 Mbps down, 20–45 up, 18–35 ms latency on TIM/Vodafone; 80–200 on WindTre/Iliad.

Conclusions: - Most mid‑range hotel Wi‑Fi is serviceable for email and basic streaming but struggles with large cloud sync and group video calls. - 5G is the safer default for uploads, HD calls and tethering a laptop. Keep Wi‑Fi as a backup.

If you’re staying Italy‑only, choose a local plan via Esim Italy. For onward travel to Spain or France, look at Esim Spain and Esim France, or a single regional pass via Esim Western Europe.

How to get reliable data in Rome

Quick setup checklist

Before you fly
Buy an eSIM and install it while you have stable Wi‑Fi. For Italy‑only, use Esim Italy. Multi‑country? Use Esim Western Europe.
Update iOS/Android and carrier settings; disable Low Data Mode/Data Saver.
Set 5G to Auto (iOS) or Preferred (Android).
On arrival at FCO
Toggle Airplane Mode off/on once. Ensure Data Roaming is ON for your travel eSIM.
If speeds are low in arrivals, walk to the train platforms; re‑run the test.
In the city
Favour open squares for calls/uploads; avoid dense indoor marble corridors during rush hours.
For video calls at Termini, move outside or towards platform ends.
Don’t rely solely on hotel Wi‑Fi for critical work.

Pro tips

Keep two lines active if possible: a local eSIM for data and your home SIM on voice/SMS only.
Use a reputable speed test server in Rome first; if it looks congested, switch to Milan for a second opinion.
Turn off iCloud/Google Photos background sync before entering crowded hotspots; upload later in a clearer cell.
If your device keeps dropping to 4G, lock to 5G Auto (not 5G On) to avoid sticky weak 5G cells.

Businesses moving teams through Rome can pre‑stage eSIMs and monitor usage centrally via For Business. Travel brands and agencies can integrate our field data and provisioning through the Partner Hub.

The dataset (open CSV snapshot)

We publish an open snapshot for reproducibility. You’ll find the CSV linked from the Italy section of Destinations. Columns:

timestamp (local ISO)
location (name)
lat,lng (approx.)
environment (indoor/outdoor)
operator
tech (5G/4G)
download_mbps
upload_mbps
latency_ms
notes

Sample rows (comma‑separated):

2025-09-24T08:42, FCO T3 Arrivals, 41.799,-12.246, indoor, Vodafone, 5G, 382, 58, 21, morning light crowd
2025-09-24T08:45, FCO T3 Arrivals, 41.799,-12.246, indoor, TIM, 5G, 341, 44, 23, morning light crowd
2025-09-24T12:31, FCO T3 Arrivals, 41.799,-12.246, indoor, WindTre, 5G, 76, 17, 33, mid‑day congestion
2025-09-25T07:12, Trevi Fountain, 41.901,-12.483, outdoor, Vodafone, 5G, 318, 39, 27, early morning
2025-09-25T12:58, Trevi Fountain, 41.901,-12.483, outdoor, TIM, 5G, 92, 18, 35, peak crowd
2025-09-25T13:06, Pantheon, 41.899,-12.476, indoor, Iliad, 4G, 64, 10, 42, thick walls
2025-09-26T18:14, Piazza Navona, 41.899,-12.473, outdoor, Vodafone, 5G, 402, 45, 24, evening clear cell
2025-09-26T17:05, Termini Concourse, 41.902,-12.498, indoor, TIM, 5G, 128, 22, 29, rush hour
2025-09-26T17:22, Termini Metro Hall, 41.902,-12.498, indoor, WindTre, 4G, 11, 4, 68, underground
2025-09-26T17:40, Termini Platform 1, 41.902,-12.498, outdoor, Iliad, 5G, 146, 21, 31, platform edge

Use these as medians; we also record raw runs per point and can share on request.

Run your own rome mobile speed test (5‑minute method)

Stand in an open area, away from dense crowds or thick walls.
Toggle Airplane Mode on/off once.
Set your phone to 5G Auto/Preferred and confirm Data Roaming is ON for your travel eSIM.
Run three consecutive tests on the same server (Rome first, then Milan if Rome looks slow).
Take the median; note the time and environment (indoor/outdoor).
If results are poor, move 20–30 metres into a clearer line of sight and retest.

If you’re roaming into Italy from France or Spain, compare a local profile to your regional pass. Good regional options: Esim France and Esim Spain, or a broader bundle via Esim Western Europe. Coming from or heading to the US? Keep continuity with Esim United States or the continental Esim North America.

FAQ

What’s the fastest network in Rome right now?
Results vary by street and time. In our runs TIM and Vodafone generally led in 5G around FCO, Centro, and Termini, with WindTre and Iliad close behind outdoors and more variable indoors. Always test where you actually stand.
Is 5G available everywhere in Rome?
No. 5G covers most central outdoor areas but can drop to 4G inside historic buildings, underground, and in narrow streets. 5G Auto usually gives the best balance.
Should I rely on hotel Wi‑Fi?
Use it as a backup. Our tests showed many mid‑range hotels delivered 10–30 Mbps with high latency at peak times. Mobile 5G was usually faster and more stable for calls and uploads.
Which eSIM should I buy for a Rome city break?
If you’ll stay in Italy, go local with Esim Italy for best value and performance. If you’re crossing borders, pick a regional pass via Esim Western Europe.
Will my EU plan roam fine in Italy?
Yes, EU‑regulated roaming typically works, but fair‑use caps may apply. If you’re close to your cap or need better performance, a local eSIM can help.
I need guaranteed performance for a team event at Termini. Any advice?
Stage SIMs ahead of time, test the exact area at the event hour, and position staff outdoors or near platform edges for uplinks. For provisioning at scale, see For Business and integration options in the Partner Hub.

Next step

Planning Rome or a wider Italy itinerary? Get set up in minutes with a local plan on Esim Italy, then check live updates and future datasets via Destinations.

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EU Long Stays: Fair‑Use for Nomads & Students (90/180‑Day Rule)

Planning a long stretch around Europe? Here’s the traveller‑first guide to EU fair use on long stays. Confusion often comes from mixing two different systems: immigration rules (the Schengen 90/180‑day stay limit) and telecom rules (EU roaming fair use). They are not the same. Immigration limits how long you can stay. Telecom fair use limits how long you can roam on an EU plan before surcharges kick in. If you’re a student with local residency, you’re treated differently to a roaming nomad bouncing between countries. And regional eSIMs add a third option that avoids most “home vs abroad” checks altogether. This guide cuts through the jargon with plain‑English explanations, examples you can copy, and practical checklists to keep your connectivity clean and cost‑predictable. If you just want a solution: country eSIMs are best when you settle in one place; regional EU eSIMs shine for multi‑country hops. Keep reading for the details and how to choose.The quick version: Fair‑use vs 90/18090/180 rule: Immigration. Most visa‑exempt visitors can stay in the Schengen Area up to 90 days in any 180‑day period. Nothing to do with mobile plans.EU roaming fair use: Telecom. EU/EEA operators let their customers “roam like at home” across the EU. To stop permanent roaming, they can apply fair‑use checks over a four‑month window and, if triggered, add regulated surcharges after warning you.Regional travel eSIMs: These are made for roaming. They don’t rely on EU “roam like at home” privileges, so the home‑vs‑abroad test usually doesn’t apply. Instead, your limit is the plan’s validity and data allowance.For country coverage quirks (e.g., Switzerland, UK post‑Brexit), see Destinations.What the EU fair‑use policy actually says (for travellers)EU “Roam Like at Home” (RLAH) protects EU/EEA subscribers using their home mobile plan around the bloc. It applies primarily if you hold an EU plan with an EU operator.The home‑presence and usage test (4‑month window)Your EU operator can watch usage over at least four months. If both are true, they may flag permanent roaming:1) You’ve been more time “abroad” than “at home,” and2) You used more data while roaming than you did at home.If they detect this, they must warn you and give at least 14 days to change your pattern (e.g., use the line domestically or reduce roaming). If nothing changes, they can add small, regulated surcharges on roaming usage. Your service isn’t cut off, but costs rise.Data caps on “unlimited” plans while roamingIf your domestic plan is unlimited or very cheap per GB, your operator can set a specific fair‑use roaming data allowance, calculated from your plan price and EU wholesale caps. The allowance and any out‑of‑bundle surcharge must be clearly communicated. Always read the roaming section of your tariff.Residency or “stable links”Operators can ask for proof of residency or stable links (study, work) when you buy or keep a domestic plan. This isn’t immigration control; it’s to ensure domestic plans aren’t used as permanent roaming products.Warnings and surchargesYou’ll receive a warning before any fair‑use surcharge applies.Surcharges are capped by EU rules and reviewed periodically.Paying a surcharge doesn’t fix the root cause. If your lifestyle is long‑term roaming, reconsider your setup (see below).Note: RLAH covers EU/EEA. It does not automatically include Switzerland or the UK. Check Destinations before you go.Residency vs roaming: which bucket are you in?Students with a local contract (resident or stable link)If you study in, say, France and sign up for a French mobile plan using local documentation, France becomes your “home” for that line. Your everyday use in France typically outweighs your time abroad, so your weekend trips to Spain or a fortnight in Italy sit comfortably within fair use. For deeper country fit, see Esim France, Esim Spain and Esim Italy.Digital nomads and long‑stay visitors (non‑resident)If you don’t have EU residency and you rely on a single EU domestic SIM while rarely returning to its home country, you’re likely to trip the fair‑use test after a few months. Two cleaner options:Use country eSIMs in each country you stay in for a month or two; orUse a regional travel eSIM designed for roaming around Europe.How regional eSIMs fit into long staysRegional travel eSIMs are built for cross‑border use. Instead of offering a domestic plan with RLAH, they provide roaming access in multiple countries from day one. This sidesteps the “domestic vs roaming” test entirely.Multi‑country coverage: A single profile that works across much of the EU. See Esim Western Europe for a practical one‑SIM solve when you’re rotating through EU hubs.Validity and data: Plans come with defined validity (e.g., 15–90 days) and data buckets. If you run out, top up or add another plan—no residency checks.Outside the EU: Heading to or from North America? Pair your Europe plan with Esim North America or set up before you fly with Esim United States.When you’re staying a whole term in one country, a local eSIM can be cheaper for heavy data. For multi‑country months, regional usually wins on simplicity.When to choose a country eSIM vs a regional EU eSIMChoose a country eSIM when:You’ll spend 30+ days in one country and use lots of data.You need local rates for domestic calls or long‑term top‑ups.Example pages: Esim France, Esim Italy, Esim Spain.Choose a regional EU eSIM when:You’ll cross borders frequently (e.g., 3–6 countries over 2–4 months).You prefer one number/data plan to manage across the trip.See: Esim Western Europe.Use dual‑SIM: keep your primary line for authentication calls/SMS, and set the travel eSIM as your data line.Step‑by‑step: Students (semester or year abroad)1) Get a local plan in your host country- Sign up with local ID/student proof. Your host country becomes “home” for that plan.2) Read the roaming section of your tariff- Note any roaming data caps and the four‑month fair‑use window.3) Use your host‑country SIM domestically most of the time- Weekend trips are fine. Long multi‑month trips outside your host country might trigger warnings.4) Add a regional eSIM for holiday stretches- If you’ll travel for several weeks, switch your data line to Esim Western Europe to avoid breaching your domestic plan’s fair‑use pattern.5) Keep alerts on- Don’t ignore SMS warnings. You usually get at least 14 days to adjust your usage before surcharges apply.6) Check non‑EU neighbours- UK/Switzerland often sit outside inclusive roaming. Verify on Destinations before you go.Step‑by‑step: Digital nomads (90–180 days across EU)1) Decide your pattern- Many short stays in multiple countries? Start with a regional plan. One or two long stops? Mix in country eSIMs for each stop.2) Set up before you move- Install the eSIM profile while you have reliable Wi‑Fi. Test with a small top‑up.3) Use dual‑SIM smartly- Keep your home SIM active for 2FA/texts. Set the travel eSIM as the default for data.4) Rotate plans, not penalties- Regional eSIMs like Esim Western Europe are priced for roaming and won’t run into EU “permanent roaming” tests. When staying put, switch to the local country plan (e.g., Esim Spain).5) Avoid long‑term reliance on a single EU domestic plan- If you don’t live there, the four‑month fair‑use pattern will likely catch up and add surcharges.6) Leaving or arriving via the US/Canada?- Bridge the gap with Esim North America or sort stateside coverage with Esim United States.Worked examplesStudent in France, 9 months, frequent tripsYou take a French plan as your main line. You spend most days in France, with occasional weekends in Spain/Italy. You remain well within fair use. For a four‑week summer rail trip, you add Esim Western Europe for data and keep the French SIM for calls/SMS.Nomad, 5 months, 5 countriesMonth in Portugal, then Spain, France, Belgium, Netherlands. You use a regional plan for months 1–3. For months 4–5, because you’re stationary and need more data, you add Esim Spain and Esim France during those longer stays. No EU domestic fair‑use checks apply to your regional eSIM; the country eSIMs are priced for local use when you’re settled.US visitor, 2 months in Italy with side tripsYou keep your US number active for banking but avoid pricey long‑term roaming on your domestic US plan. You install Esim Italy for the base month and add a short regional top‑up for a two‑week loop through neighbouring countries.Pro tips to stay compliant and connectedTrack days and data: set a calendar reminder every time you cross a border and use your phone’s data counter per SIM.Respect SMS warnings: they are your early‑warning system before surcharges.Prefer Wi‑Fi calling and messaging apps for cross‑border calls.Use hotspot sparingly if your plan restricts tethering.Check country exceptions on Destinations before visiting microstates or non‑EU neighbours.Business travellers: corporate pools can smooth roaming costs—see For Business or partner with us via the Partner Hub.FAQQ1: Does the Schengen 90/180‑day rule limit my mobile usage?A: No. 90/180 is immigration. EU telecom fair use is separate. You could be within your visa limit yet still trigger a roaming fair‑use surcharge—or vice versa.Q2: How long can I roam on an EU domestic plan before fair‑use kicks in?A: Operators check at least a four‑month window. If, in that period, you spend more time and use more data abroad than at home, they can warn you and later add regulated surcharges.Q3: I have an “unlimited” EU plan. Is roaming unlimited too?A: Not necessarily. Operators can set a specific fair‑use roaming data cap for unlimited/low‑cost plans and must tell you the allowance and any surcharge once you hit it.Q4: Do regional travel eSIMs have fair‑use limits?A: They’re built for roaming, so the EU “home vs abroad” test doesn’t apply. You’re bound by the plan’s validity and data bucket, plus any reasonable‑use terms (e.g., hotspot limits). For multi‑country trips, see Esim Western Europe.Q5: If I buy a French SIM, can I spend the summer in Italy on it?A: Yes, but extended, heavier use outside France could trigger the four‑month fair‑use test. For a long Italy stay, switch to Esim Italy or add a regional eSIM for the travel leg.Q6: I’m a US traveller. Should I rely on my US plan’s roaming?A: For short trips, maybe. For long stays, many US plans throttle or cap roaming after a few weeks. It’s usually better value to keep your US number for SMS and run EU data on a regional or country eSIM. Start here: Esim United States and Esim Western Europe.Next stepPlan your route, pick your coverage: explore country and regional options on Esim Western Europe, then check country specifics via Destinations.

23 Dec 2025

Is eSIM Secure? Myths, Risks & How to Stay Safe

Travellers love eSIM for instant setup, no queues and easy switching. But many still ask a simple question: is eSIM safe? In short: yes—when you buy from a reputable provider and follow a few basic security steps, eSIM is as safe as (and often safer than) a traditional plastic SIM. It uses GSMA-standard, carrier-grade security, with profiles delivered over encrypted channels and protected by your phone’s hardware.That said, no connectivity method is magically immune to risk. The biggest day‑to‑day threats to travellers are not eSIM itself but account takeover, dodgy QR codes, and—by far the most common—unsafe public Wi‑Fi. This guide cuts through the noise, explains how eSIM security really works, and gives you practical checklists to stay protected on the road. If you’re planning multi‑country travel, explore our regional options like Esim Western Europe or Esim North America, or browse all Destinations.eSIM security, in plain EnglishAn eSIM is a secure chip inside your phone that stores your mobile plan as a digital profile. Instead of inserting a plastic SIM, you download a profile from a secure server (known as an SM-DP+). Your phone and the server verify each other using certificates, then exchange encrypted data to install the profile.Key points that matter for safety: - No physical card to steal, lose, or swap. - Profiles are bound to your device’s secure hardware. - Provisioning uses mutual authentication and encryption based on GSMA standards used by mobile operators worldwide. - You control activation, deactivation, and deletion on your device settings.Is eSIM safe? The short answerYes. eSIMs use operator‑grade security and reduce several risks associated with plastic SIMs.Why eSIM can be safer than a physical SIM: - Harder to steal or swap: There’s no tiny card to remove. Many eSIM transfers require device unlock and/or account verification. - Encrypted delivery: Profiles are provisioned over secure channels; the QR code is just a pointer, not the profile itself. - Faster control if lost: You can remotely erase your phone (which removes eSIM profiles) and suspend service via your carrier promptly.Where the real risks are: - Social engineering (SIM swap via your carrier account, not via “hacking” the eSIM itself). - Malicious QR codes or fake eSIM vendors. - Insecure public Wi‑Fi, which remains a far bigger everyday threat than mobile data.Common myths, debunked“eSIMs are easy to hack”Reality: There’s no public evidence of widespread eSIM profile “hacking” on modern devices. Attacks we hear about are usually account takeovers (convincing a carrier to port your number) or device theft. Keep your carrier/Apple/Google accounts locked down with strong, unique passwords and multi‑factor authentication (MFA).“Scanning a QR code is unsafe”The QR code typically contains the address of the secure server (SM-DP+) and an activation code. The sensitive bits still travel through an encrypted, authenticated session between your phone and the operator. The risk isn’t the QR format—it’s scanning codes from untrusted sources. Only use codes from your provider’s website/app or official email.“eSIM can be cloned”Cloning traditional SIMs required physical access and exploits. eSIM profiles are bound to device hardware and provisioned with mutual authentication, making cloning impractical for opportunistic attackers. Your bigger risk is someone taking over your carrier account, not copying your eSIM.“eSIM drains battery or tracks me more”No. eSIM is simply the way your device stores carrier credentials. Network behaviour, not eSIM itself, affects battery and privacy. As with any mobile plan, your operator sees the usual network metadata.“Public Wi‑Fi is fine if there’s a password”A café password does not equal end‑to‑end security. Open or shared‑password Wi‑Fi can be spoofed (“evil twin”), intercepted, or used to inject malicious captive portals. Mobile data via eSIM avoids most of these pitfalls.The real risks (and how to lower them)Account takeover (SIM swap)Risk: An attacker convinces your carrier to move your number to their device.Reduce it:Add a carrier account PIN and enable MFA.Use unique passwords stored in a password manager.Be wary of phishing that targets your email, Apple ID, Google account, or banking.Fake eSIM sellers and malicious profilesRisk: Phishing sites selling bogus “eSIMs,” or QR codes that lead you to install unknown profiles.Reduce it:Buy from reputable providers and official marketplaces.Confirm the web domain and payment gateway before purchase.Avoid Telegram/WhatsApp “resellers” without verifiable credentials.QR code interception or tamperingRisk: Using public PCs or shared screens to display codes; others scan your code.Reduce it:Access codes privately on your own device.Never share activation codes or order emails.Lost or stolen phoneRisk: Thieves may use your data/number if the phone remains unlocked.Reduce it:Set a strong device passcode and enable biometric unlock.Turn on Find My (iOS) / Find My Device (Android).Remote‑lock/erase immediately; contact your carrier to suspend service.Public Wi‑Fi risksRisk: Data interception, malicious hotspots, credential theft.Reduce it:Prefer mobile data via eSIM for banking, booking, and email.If Wi‑Fi is unavoidable, use a trusted VPN and disable auto‑join for open networks.Pro tip: When you arrive, enable “Allow Mobile Data Switching” (iOS) or equivalent dual‑SIM settings carefully, so your primary line isn’t used for roaming by mistake.A traveller’s security checklistBefore you flyBuy your eSIM from a trusted provider. Explore country packs like Esim United States, Esim France, Esim Italy or Esim Spain, or regional bundles such as Esim Western Europe and Esim North America. You can compare all options under Destinations.Secure your accounts: - Set a carrier account PIN and enable MFA. - Turn on MFA for email, Apple ID/Google, and banking.Update your phone to the latest OS.Set a strong device passcode; enable biometrics.Prepare backups (iCloud/Google) and enable Find My/Find My Device.When installing your eSIMUse a trusted network (mobile data or your home Wi‑Fi).Scan the QR code from your provider only; avoid screenshots in group chats.Confirm the Data Roaming toggle for the correct line to avoid bill shock.Keep your primary number as “Calls & SMS” only (if you need it) and route data through your travel eSIM.On the roadPrefer eSIM mobile data over public Wi‑Fi for sensitive tasks.If you must use Wi‑Fi:Verify the network name with staff; beware of lookalikes.Use a VPN; avoid logging into critical accounts on captive portals.Turn off auto‑join for open networks.Monitor usage and plan validity in your device settings.If your phone is lost/stolen: remote‑lock and erase, then contact your provider to suspend the line.When you head homeDelete unused travel eSIM profiles in Settings.Review your accounts and change any passwords used on shared networks.Keep your provider receipts and emails for future trips.Pro tip: Dual‑SIM setups are ideal. Keep your home number for calls/SMS (data off), and run data on your local eSIM for cheaper, safer connectivity.eSIM vs public Wi‑Fi: which is safer?For day‑to‑day travel, mobile data via eSIM is generally safer than public Wi‑Fi: - Air interface encryption: 4G/5G encrypt traffic between your phone and the tower. While telecom‑grade threats exist, opportunistic interception on mobile networks is far less common than Wi‑Fi sniffing. - Fewer “evil twin” attacks: It’s trivial to mimic “Free Airport Wi‑Fi”; it’s not trivial to mimic a mobile network your phone will trust. - Less captive portal risk: Wi‑Fi portals can inject scripts or trick you into entering credentials. Mobile data doesn’t have this layer.When to consider Wi‑Fi: - Large downloads or video calls where you trust the network (e.g., hotel room with unique password, enterprise WPA2‑Enterprise). Even then, a VPN adds protection.Bottom line: For most travellers wondering “is eSIM safe?”, the bigger question is “is this Wi‑Fi safe?”. If in doubt, stick to eSIM data.For business travellers and teamsMobile security is a team sport: - Standardise on eSIM data for travel devices to reduce Wi‑Fi risk. - Use MDM/EMM to enforce passcodes, remote‑wipe and VPN. - Require MFA on all corporate accounts and set carrier account PINs for employees. - Centralise purchasing for predictable costs and vetted vendors. See Simology For Business. - Agencies, TMCs, and resellers can streamline secure eSIM distribution via our Partner Hub.Where to buy securelyChoose reputable providers with transparent plans, clear activation steps and responsive support: - Country eSIMs: Esim United States, Esim France, Esim Italy, Esim Spain. - Regional bundles: Esim Western Europe, Esim North America. - Explore all Destinations to match your route and budget.Pro tip: Install the eSIM before you fly so you’re online the moment you land—no airport Wi‑Fi needed.FAQQ: Is eSIM safer than a physical SIM? A: In many ways, yes. There’s no card to steal, profiles are tied to device hardware, and provisioning uses encrypted, authenticated channels. The major risk remains account takeover, not the eSIM tech itself.Q: Can someone hack my eSIM by scanning my QR code? A: Not if you keep it private. The QR code points your phone to a secure server; the actual profile is delivered over an encrypted, mutually authenticated session. Treat the code like a password—don’t share or display it publicly.Q: What if my phone is lost or stolen while travelling? A: Immediately use Find My/Find My Device to lock and erase the phone, which removes the eSIM profile. Then contact your provider to suspend or transfer the line. A strong device passcode and biometrics limit misuse.Q: Is public Wi‑Fi safe if I use HTTPS? A: HTTPS helps, but Wi‑Fi still carries risks: malicious hotspots, DNS tampering, captive portal tricks, and misconfigured apps. For sensitive tasks, mobile data via eSIM is typically safer. If Wi‑Fi is unavoidable, use a trusted VPN.Q: Can I use eSIM and a physical SIM at the same time? A: Yes. Most modern phones support dual‑SIM (one physical + one eSIM, or dual eSIM). You can set calls/SMS on one line and data on the other—ideal for keeping your home number active while using a local data plan.Q: Does eSIM affect battery life or privacy? A: Not inherently. eSIM is just how your plan is stored. Battery life depends on network conditions and usage; privacy is governed by your device settings and operator policies, similar to a physical SIM.Next step: Plan your trip with the right regional or country eSIM—start with our full list of Destinations.

31 Oct 2025

Partner Onboarding Checklist: Branding, Legal, Sandbox, and Go‑Live

Launching an eSIM partnership should be fast, predictable, and traveller‑first. This partner onboarding checklist (telecom‑grade, yet plain English) gives you a week‑by‑week plan from signature to soft launch. You’ll see who owns each task, what “done” looks like, and how to keep travellers front‑and‑centre. Whether you’re a travel brand, OTA, telco, MVNO, or fintech adding connectivity, use this to align teams across branding, legal, sandbox testing, and go‑live. Expect a four‑to‑six week run‑way depending on your integration scope and catalogue size. We also include acceptance criteria and pro tips drawn from real launches, plus a downloadable PDF version of the checklist inside our Partner Hub. If you need help selecting launch markets, browse our Destinations catalogue and top sellers like Esim United States, Esim France, Esim Spain, Esim Italy, Esim Western Europe, and Esim North America.Who this checklist is forTravel brands and OTAs adding ancillary connectivity revenueTelcos/MVNOs white‑labelling travel eSIMFintechs, banks and loyalty programmes bundling roamingWorkplace and events platforms providing temporary connectivitySystems integrators building on behalf of the aboveIf you’re scoping this project, share this article with Commercial, Legal, Product/Engineering, Brand/Marketing, Finance, Support Ops, and Data teams on day one.Week‑by‑week onboarding planEach week includes owners and acceptance criteria. Use the downloadable PDF from the Partner Hub as your live tracker.Week 0 (Pre‑flight): Decide scope and prepareOwners: Commercial, Product, BrandKey tasks: - Define your launch catalogue (countries/regions, data sizes, validity). Consider a phased start with hero SKUs for Esim United States, Esim France, Esim Italy, Esim Spain, and Esim North America or Esim Western Europe. - Choose integration: Hosted checkout, API, or both (for web vs app). - Nominate an internal project owner and a weekly stand‑up cadence. - Request access to the Partner Hub and sandbox credentials. - Gather brand assets: logo files (SVG/PNG), colour palette, tone‑of‑voice guide.Acceptance criteria: - One‑page scope confirming catalogue, integration path, timelines, and success metrics (e.g., time‑to‑activation < 60s; NPS ≥ 60). - Partner Hub access confirmed for relevant team members.Pro tip: - Traveller‑first pricing wins. Anchor plans around common trip lengths (5–7, 10, 15, 30 days) and popular volumes (3–5 GB starter, 10–20 GB standard).Week 1: Contracts and complianceOwners: Legal, Commercial, Finance, InfoSecKey tasks: - Execute MSA and service schedules; confirm territory restrictions and brand use. - Complete KYC/KYB and tax forms (as applicable). - Sign DPA and confirm data processing roles. Define breach notification pathways. - Share security posture: data retention, logging, access controls. - Set commercial terms: revenue share, currency, billing cycle, payment method.Acceptance criteria: - Countersigned agreements; purchase order (if required). - DPA and security questionnaire completed and approved. - Billing profile configured; test invoice generated and validated.Pro tip: - Keep privacy notices simple. Tell customers what data is needed to deliver eSIM, how long you keep it, and how to get support. Link to your policy at checkout.Week 2: Branding and catalogue buildOwners: Brand/Marketing, Product, Content, CXKey tasks: - Approve co‑branding and logo placement. Define naming conventions (e.g., “Simology eSIM – United States 5 GB / 30 days”). - Write concise product copy that answers traveller questions: coverage, speeds, hotspot, top‑up, activation steps, refund policy for unactivated eSIMs. - Build your product catalogue in sandbox: SKUs, prices, currencies, taxes, promo codes. - Draft support content: device compatibility, dual‑SIM setup, and step‑by‑step install guides. - Map cross‑links to coverage pages like Destinations and country packs such as Esim United States or Esim Western Europe.Acceptance criteria: - Copy and imagery approved; SKU list frozen for UAT. - Checkout and product pages meet brand guidelines and accessibility standards (WCAG AA). - Internal CX playbooks drafted and searchable.Pro tip: - Publish pre‑travel advice: “Install before you fly, switch on abroad.” It cuts first‑day roaming stress and inbound support.Week 3: Sandbox integration and testingOwners: Engineering, QA, ProductKey tasks (API or hosted checkout): - Generate sandbox API keys; set IP allow‑list and webhook endpoints. - Implement core flows: create order, deliver eSIM (SM‑DP+ activation code), resend QR/email, top‑up, refund/cancel (if unused), and status webhooks. - Implement device checks to display “eSIM‑compatible only.” Offer guidance for iOS/Android. - Build error handling and retries for transient network timeouts. - Instrument analytics: funnel steps, activation events, and support deflection.Test cases to run: - Create and fulfil orders for hero SKUs (e.g., US 5 GB, Western Europe 10 GB). - Delivery methods: QR email, deep link, and manual code. - Activation: install profile, line toggling, data roaming on/off, APN checks. - Edge cases: duplicate orders, expired links, email typos, payment fails, refund of unactivated eSIM. - Latency thresholds: order to code < 3s; webhook delivery < 5s (p95). - Observability: logs contain correlation IDs; PII masked.Acceptance criteria: - UAT pass report with screenshots, logs, and p95 timings meeting thresholds. - No P1/P2 defects open; alerting in place for failures > 1% in any step. - Support can reissue codes/QRs from console without engineering help.Pro tip: - Test on both platforms and multiple OEMs. iOS and Android handle eSIM prompts differently; document the exact button text customers will see.Week 4: Support, operations, and reportingOwners: Support Ops, CX, Finance, DataKey tasks: - Define SLAs: first response, resolution, refund of unactivated eSIMs. - Build macros for top queries: “Does my phone support eSIM?”, “How do I install?”, “No data after landing.” - Train support on device settings, dual‑SIM behaviour, and roaming toggles. - Configure dashboards: sales, activations, failure rates, refund rate, CSAT/NPS. - Finance: reconcile test invoices; confirm tax handling; set dispute process. - Incident management: on‑call rota, severity matrix, comms templates.Acceptance criteria: - Knowledge base live; macros tested end‑to‑end. - SLA adherence tracked; weekly ops review scheduled. - Revenue, activation, and refund reporting validated against sandbox data.Pro tip: - Aim to resolve “no data” tickets in under five minutes by training agents to check: (1) eSIM line set as primary for mobile data, (2) data roaming ON, (3) device restarted after landing.Week 5: Go‑live and hypercareOwners: Project Lead, Engineering, Marketing, Support OpsKey tasks: - Switch to production keys; repeat smoke tests on a single low‑risk SKU. - Final price check, tax, and currency confirmation. - Roll out tracking pixels/SDKs with consent. - Update support/KM links to production. - Soft launch to 5–10% of traffic or private cohort. - Monitor dashboards and error budgets; hold daily stand‑ups during week 1. - Plan promo for top routes using links to Esim United States, Esim France, Esim Spain, and Esim Western Europe.Acceptance criteria: - First 100 production orders with ≥ 98% successful activation. - Refund rate for unactivated eSIMs ≤ 1% in week 1. - No unresolved P1/P2 issues for 72 hours.Pro tip: - Keep hypercare short but intense: a focused, cross‑functional channel (Eng, CX, Data) with on‑call coverage across time zones where you market.Roles and responsibilities (RACI‑lite)Commercial: scope, pricing, revenue targets, relationship managementLegal/Compliance: MSA, DPA, KYC/KYB, data governanceProduct/Engineering: integration, sandbox, observability, reliabilityBrand/Marketing: naming, copy, assets, campaign planSupport Ops/CX: SLAs, playbooks, tooling, trainingFinance: billing, tax, reconciliation, disputesData/Analytics: dashboards, KPIs, experimentation frameworkAcceptance test pack: what “ready” meansUse this cut‑down checklist before go‑live: - Catalogue: all SKUs priced, taxed, translated (if applicable), and visible - Delivery: QR and manual code arrive within 60 seconds; deep link opens correctly - Install: profile installs on recent iOS and Android; APN pre‑configured - Activation: data attaches abroad within 60 seconds of landing - Controls: pause/resume data line; hotspot works (if plan permits) - Error handling: friendly guidance for incompatible devices and failed payments - Refunds: unactivated eSIM refund path works in < 2 minutes - Analytics: funnel steps tracked; correlation IDs propagate from order to activation - Security: webhook signatures verified; PII masked in logs; access restricted - Support: agents can find a customer, reissue QR, and send the correct install guideCatalogue tips: start focused, grow fastStart with a small, high‑demand set (US, EU, UK). Use bundles like Esim North America and Esim Western Europe for multi‑country trips.Mirror trip reality: weekend break (3–5 GB/7 days), city‑hopping (10 GB/15 days), sabbatical (20–30 GB/30 days+).Localise copy where it increases trust; keep tech terms consistent across markets.Use the Destinations pages to educate travellers on coverage and device support.Governance and cadenceWeekly stand‑up during build, daily stand‑up during hypercareA single owner for scope, risk, and timelinesClear “no‑go” criteria (e.g., activation success < 95%, webhook failure > 2%)Monthly post‑launch review: funnel, NPS, refunds, catalogue updatesFrequently asked questions1) How long does the Simology partner onboarding take? Most partners go live in 4–6 weeks. Hosted checkout is fastest; full API plus apps and custom catalogue leans towards six weeks.2) Do we need developers to launch? Not strictly. You can launch with hosted checkout and brand configuration. For deeper integration, our APIs and sandbox are documented in the Partner Hub.3) Which destinations should we launch first? Pick high‑volume routes for your customers. Common winners are Esim United States, Esim France, Esim Spain, Esim Italy, and regional bundles like Esim Western Europe or Esim North America. Browse full coverage on Destinations.4) How do we test eSIM without travelling? Use sandbox orders to simulate fulfilment and activation. For production smoke tests, install and activate before travel, then confirm network attach abroad on day one. Document device‑specific steps for iOS and Android.5) What branding controls do we have? You control naming, copy, and presentation within agreed guidelines. Co‑branding ensures consistency and trust for travellers. Assets and examples are available in the Partner Hub.6) What about data protection and refunds? We provide a DPA and secure processing. You remain the merchant of record to your customers and should offer clear refund terms for unactivated eSIMs. Avoid storing activation codes in clear text; mask PII in logs.Download the checklistA printable, week‑by‑week PDF with tasks, owners, and acceptance criteria is available inside the Partner Hub. Share it with your project team and use it as your live go‑live tracker.Next step: Explore Simology’s B2B options and get access to the Partner Hub via For Business.

31 Oct 2025